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I was very dissatisfied with our stay. I planned a last minute staycation with my daughter. The weather was menacing so I looked for a place in the area with a nice indoor pool. What they don't tell you in any of the descriptions on the Sheraton Paraippany is that the pool is part of the Atlantis Health Club and, evidently, anyone can go for the day (I imagine there's a small fee). We were swimming in the already cramped single lane of the indoor pool. I was already dismayed that, even though there were many little ones swimming with their parents, they still excluded us from the other two roped off lanes--one was reserved for lap swimming, and the other for kiddy swimming lessons (with MANY kiddies, one of them screaming at the top of his lungs for the entirely of his lesson). I noticed pieces of food, cereal and other garbage, laying around the pool, while the life guard sat there, allowing kids to balance themselves on the divider ropes, despite someone trying to swim laps right next to them. What sent me (and my ten year old) over the edge was when an entire group of young children arrived from outside the hotel. A day camp I think. There were now an additional 15 or so kids, plus 3 or 4 adult supervisors. For the first half hour they were there, the outdoor pool was still closed due to bad weather--why they did not open up another of lane to accommodate this group is beyond me. They expected 30+ people to swim comfortably in one lane of a NOT Olympic sized pool?! It was ridiculous so we left and went back to our not very clean room (pubic hair in the bathtub, stains on the carpet and on the bed-skirt) and ordered over priced hamburgers that were hard as hockey pucks and ridiculously over-priced. It was just an all-around very disappointing experience. I will not be returning there.
cleanliness, friendly hotel staff Women's bathroom above my room. You could hear high heels and high power toilet flushing from the 6th floor bathroom every few minutes.
Good location. Reasonably clean Hotel needs to be updated. Bathroom was small and cramped. The hotel is in need of repair. The restaurant closes too early.
When I order a superior king don't change it to double bed room and tell me that's what I ordered
Can't give much of a review. Was there on business for one night. Location was convenient. Exterior was impressive. Room was nice. I was not expecting much, so it met my needs. Would stay again.
Breakfast was horrible tv was broke and I set the alarm clock for 8:00 am and bring they cut the power off for a min the alarm didn't go off getaway was awful
Everything, services and everything they did to make us happy The bed a little be, it was like not what I was spected i Think they can have a better mattress
Front desk was very friendly at check in. We attended a wedding here and staff were less friendly after the event (less we had been drinking but not belligerent). Walls are thin. We were woken up at 9am by housekeeping knocking on other peoples doors. There appeared to be water damage in the ceiling and bathroom needed some maintenance.
The rooms are comfortable and clearn and there is a really bar and restaurant connected to the hotel. It's in a subburb and has a completely different feel than the "big box" hotels. Love the nice breakfast spread they put ou the morning which is included in the room price. There's also a very nice pool and courtyard.
I really appreciated the attentive service. Front-desk staff were incredibly nice.
Room was clean enough, bathroom worked, all the basics were there. I ran the fan all night and thus the room was quiet enough to sleep in. Its main business seems to be weddings and other big parties, so bar and restaurant VERY crowded and not available to guests who want to have a quiet drink. Door to hotel does not have automatic open button -- crucial not only to those with mobility issues, but anyone with a lot of luggage. How is that even legal in 2016? Breakfast included but there's not enough seating, so it gets loud and crowded. They use styrofoam cups for coffee. Again, I must remind the hotel, it's 2016. The decor is **very** outdated. Forest green carpet in the room, vertical strip wallpaper -- from the 80s or 90s. Was fooled by high reviews into thinking this was a nice place to stay when it in fact it is just adequate.
It is a great location, just a block away from the train station. Went here to get away from distractions and focus on work. Got a nice size room, all the amenities that I need and with room service, I never had to leave my room for anything. Perfect place to get quiet and work done. Not that it bothered me but the decor is a little outdated. But a desk still worked as a desk and furniture didn't break on me. If I was going to the hotel for an actual leisure trip, the tv might need to be upgraded.
Front desk not accommodating
We like the room, continental breakfast & convenience of train to the city. Train is a plus. Sr.'s can buy a SENIOR train ticket at the TRAIN STATION, otherwise buy train ticket at hotel & walk approx. 1/2 block to train. VERY nice older hotel. It is an older hotel but everything is very nice. We like the continental breakfast. Parking. Train to the city is great, can walk 1/2 block & get on the train to the city. We have stayed at this hotel numerous times.
Very impressed, felt luxurious not outdated! Beautiful hotel, friendly staff, loved it!
The hotel was perfectly located for us, near the train to head to Manhattan and near universities. We were on the back side and our window looked down upon the trash.
Staff, parking validation Room key was glitchy- didn't always work on first try
The room was HUGE, even with two beds in it. The usable desk/workspace pretty much ran the full length of the window wall, allowing me to spread out some presentations I was working on among the conference materials I had collected. Spacious bathroom...that then goes to the negative category. They do have a white noise machine in the room, which came in handy. I was able to check in an hour early, so that was nice after 14 hours of travel. Validated parking for the underground garage was a plus, too. There was a lot of disappointment. I was on the 11th floor, right near the elevator. While I didn't really hear too many people in the hallway (mostly cleaning staff), the late night ruckus from the street could be heard well into 3 or 4 AM (where the white noise machine comes in handy). Every emergency vehicle going by could be heard loud and clear. To put it mildly, the windows are not sound proof by any means. The bathroom is beyond dated. Old tub, clunky showerhead that sprays everywhere except on you, and shower curtains that leave a gap on one side or the other because they are not wide enough. LOUD flush on the toilet lets everyone on your floor know you just took a poo. My first night I realized that I was missing a mini-fridge, which the front desk though was odd (I think they thought I was lying). They put in a request, but I never saw anyone, so I had to make another request the next afternoon while I was attending a conference. It was there when I came back that evening. The lighting is a miss-match of fluorescent, LED, and halogen bulbs. Some dim properly, others are all or nothing, making it difficult to find a happy medium once the sun goes down. For the price, I might have expected a little more, especially with a Hyatt Regency name on the door in downtown Morristown. I think that a Hyatt House would have been cleaner and more elegant of a stay, which is sad. I would stay here again, but only if my conference is there.
The room was was absolutely the best I've ever stayed in. I would pick this hotel before any of the others.
Very nice attractive place. Comfortable. Super clean. Really great staff. A bit far from the main interstate for me -- I was passing by on way from Virginia to Boston. Also, wish there were more dinner/meal options in the freezers in the commissary. It was a pretty bare bones selection. And some frozen veggies would have been nice!
Clean and cozy Early check in is not a problem Free breakfast and night gatherings with soup and salad I wish they have better ventilation. The room next to us cooks a lot all day everyday. And thr smell was just a bit too overwhelming
Literally Everything. Great little room, full kitchen and bath. I have NO complaints. Would recommend to 10/10 people
Convenient affordable extremely clean and brand-new facility
Wonderful studio suite with a kitchenette. Upscale carpeting, wall coverings and furniture. Easy access to all major roadways from a pleasant neighborhood. Queen bed instead of King.
Everything! Great location, free breakfast with real eggs, very nice room with a kitchenette. All for $106 for a family of four! Nothing
I stayed there as I was attending a wedding nearby. It was very convenient and the accomodations were top rate location is very good everything is nearby
Luxury great size room. Easy parking. Quiet area. Very comfortable bed. The bathroom was a bit to the small size.
Hotel had no record of booking.com booking. Checking took half an hour. In the end they honored the reservation but I need assurance this won't happen again if I use booking.com
The staff was great. Helpfull, attentative and very frindly Training of the resturant staff needs improveiments. The bartender reached into the reserve bottle of bar nuts with his bare hands and refilled a guests serving plate. A waiter at breakfast handled bagles to be toasted with his bare hands - in and out of the toaster. Most of the chairs in the bar were soiled and badly in need of cleaning. In the room the cover was falling of the HVAC unit and the window frame fell apart when I opened the window for fresh air
Scents and cleanliness. I am a new mother and was severely disappointed that after a long day of travel and late arrival, the refrigerator in my room was broken and resolved not by changing my room to one where it was operational so I could store breast milk- instead I was brought a warm one from storage.
I absolutely loved the Heavenly Bed!!!!
location,room size and layout,atrium and the grounds One bed was sinking in the middle and the nobs were coming off the chest. Also the coffee maker stopped working and called the front desk twice. They said engineering would come but never came. After 2 hours and multiple times unplugging,replugging and resetting,it finally started but was leaking from the second side.
The breakfast is very good and the lobby is beautiful The pool is dirty. There was hair in my room coffee maker. No linens for the pull out bed. Soap scum throughout the bathroom.
Friendly staff, clean room nice amenities. A good location with plenty of parking.
Everything was great. Great price and great value. I especially like the shared amenities with the adjoining Hilton.
We were provided a room prepared for a handicapped guest but it worked out because it had extra safety precautions and I felt safe that my fiancé would be ok. I only felt guilty that I could not take advantage of the pool because I was trying to finish a project. However, he did! It was noisy on friday night and you could hear the neighbors coughing throughout the night.
perfect complimentary breakfast
Courteous staff. Clean room. Convenient.
Really bad hotel. Room didnt even come with a coffee machine u had to go downstairs the desk to get it? are you kidding me the breakfast is absolutely nothing i eneded up going out to get my own food. The room was not clean it was well kept.
This hotel was very clean and comfortable, and the included breakfast was far better than we expected. Our stay was comfortable, and we wish all our hotel stays could be this good. There was nothing negative about our stay.
Everything was nice. no complaints.
room was very large with big screen tv. Price of room very good value for money. Hotel was very close to shops. Swimming pool present. There was some misunderstanding about my reservation through booking.com. For instance about inclusion of breakfast in the price
The swimming pool was rather cold. The breakfast not great. The receptionist told me the phone calls were free as long as I stay in 973 area code, but I was charged $20.
Location is perfect--close to our family, convenient to major roads and shopping.
We got in around midnight and there were one or two wedding parties in the hotel lobby / bar area. While we had more than a few drunk people ahead of us (who remarkably waited until AFTER the reception to check in) the guy at the front desk did a good job moving them along even after the mother of the bridge couldn't find her license or remember her name because she was so drunk. We were checked in within a minute once it was our turn and from there it was smooth sailing. During the check in process the managers looked to be just standing around. I'm not sure if they were keeping an eye on things to make sure people didn't get too rowdy but they could have helped move the check in line along. Also a few times we used them the elevators were wonky. The lights wouldn't stay on and the elevator took forever to show up and only then would it show up when people were exiting. Again, not sure if that was the result of rowdy hotel guests screwing around on the elevators or not but something management should have been aware of and working on instead of just standing around.
The staff was amazing, very comfortable, and the pool was great. There is no slip resistance/shower mat in the shower. It was slippery - elderly or child guests may want to be careful.
Rooms are generously sized and comfortable. Included a nice breakfast. had a 2br suite and the TV in each bedroom worked, but the tv in the main suite area didn't.
I loved how quiet it was even though there were families with small children at this location. It was very peaceful and relaxing. The room was a bit cold even though we adjusted the thermostat. It was fine we just used the extra blanket in the room... It's still a nice place to stay!
Nothing I booked my stay thru my mobile app and realized I had the wrong city .. I picked Morristown and I needed Moorestown .. I called no later than a second and explained my error only to be told I had a non refundable reservation . I asked if I could at least get a discounted rate or lateral transfer to the correct city. They refused.. I ended up getting screwed..
Location, ease of access from Route 46 and rooms are nice
The furnishing in the room was top notch, as was
The hotel was set up nicely for people traveling for business. The hotel is advertised as having a hot tub and pool which is why I selected it for a girls night out but the pool room was "out of order". We were not told about this ahead of time or even at check in. The shower in the room is run down and looks dirty. The toilet wouldn't stop running until you play with the handle.
The rooms were cozy and breakfast was great. 1. I requested two rooms for 1 adult and 7 minors. It was specified in the booking it was for 1 adult and 7 minors with their ages listed as 11-13. Yet they did not even attempt to give us two rooms near each other when they processed the booking on their end. We were on opposite ends of the wing. 2. The rooms weren't ready for us to check in at the 3pm check in time they state in their booking and website. Only one room was available. Since other rooms were still awaiting to be cleaned and I had to wait an hour to go up anyway. I convinced them to give me a room closer to the one that was ready, and I just went to the pool for the extra few hours until the 2nd room was ready. 3. Pool and hot tub were dirty, like the walls were brown in areas. There was an excessive amount of chlorine used in the water to kill the dirt instead of shock. I had to open patio doors to keep from passing out from the chlorine fumes.
This is our 4th visit. The staff is very accommodating. Housekeeping is excellent. No complaints
I liked that as a wedding venue most of my family were placed on the same floor so welcomed all be together. The staff were very hard working. It seemed the hotel was overbooked or staff was overwhelmed with the amount of people as there were three weddings booked this weekend.
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room was nice and breakfast was great n/a
This hotel is in Morris county no essex as the per diem suggests. It is a great place to stay. They have a free hot breakfast in the morning and free reception (dinner) M-TR. free internet also. Beds are little soft but not bad
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Friendly staff, clean and spacious rooms, and an above average breakfast served in a comfortable and pleasant dinning area. An outstanding hotel experience.
The beds were nice and comfortable. We were dissapointed to find the pool closed. Also, there was a large Passover celebration, and all the children were running around screaming and fighting in the hallways. They left quite a bit of garbage strewn throughout the hotel. Very very loud.
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Not far from highway. Pool closed for maintenance for entire morning.
What wonderful, friendly and clean hotel... I can't wait to return! Easy access to anywhere in NJ. Nothing
The room was laid out well and furnishings were nice. The hotel overall was very nice as well Parking was minimal and the gps for the address drops you in a state forrest
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Everything was great the service was amazing and the rooms were great. The room service needed some more options.
Close to Hwy enroute to the city Value for $
The room quality. Nothing I can't complain
Staff was pleasant upon check in and the room was what we expected. The price was just right for us and we had a great trip.