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location for airport
More for convenience,as I have to catch early flight. Proximity to the tube is the other plus points. none
Very convenient, great location to airport
friendly staff, convenient location
Location The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.
Brand new, lovely hotel and a superb Garden Inn. Comfortable and crispy clean. Nice staff at the bar and check in. Easy access from Hatton Cross Tube stop. Read a review that transportation was bad and have to agree. Expensive at GBP 4:50 each. Worse yet was the SURLY, RUDE, UNHELPFUL CRETIN that drove the bus. Awful.
Checkin was quick. Food at the bar was good (see also what I did not like) I picked the hotel because of the name, I stayed in excellent Jury's Inss before, also because it was (said to be) close to the underground & heathrow, Only at the exit there was no indication where the hotel was located, and the hotel was not visible. So I had to ask around, before finding the hotel. It was a bit farther away than described. At check-in they told me the restaurant would be open until 22h30, and gave me a key-card for my room that did not work. When coming back down to the restaurant I was told it closed early, so I had to go to the (overflowing) bar, and had to wait to get a seat. My room was close the the elevators, and poorly insulated, and I heard the elevators moving up and down,and stopping at my floor all night.
The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email. There was nothing I didn't like.
It was just what we needed after a long flight, clean, spacious, modern and comfortable.
My wife needed to see a GP and they quickly called one out for us. They were very helpful.
The Staff were friendly and very helpful. Food is great at reasonable prices, everything looks smart and well organised. it is right next to the tube station which was convenient. The rates are low and you get much more than you expected for this sort of price. the breakfast was great and plenty of choice. Basically I would use this hotel again if I am in the area – very pleasant stay.
The convenient possision, the room was very quiet, no airport noice. The bar area not very acceptable for eating a light meal
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
Proximity to airport Ability to earn Marriott points The hotel was old and in desperate need of an update.
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Staff attention to detail, quality of room and location
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
This is boutique quality hotel with new amenities, at an amazingly low price. They do this, by offering small, but very nice, rooms with single beds. Its about a 10-12 min walk from the Hounslow East Metro station (4 stops from Heathrow), which isn't actually that bad. Fare is 1.5£, taxi is 20£ or so. (Turn right when you exit Hounslow East.)
Slick check in, very clean and comfortable
Reasonably priced, comfortable, very close to Heathrow No complaints, would stay again.
Close to the airport The rooms was far too hot.
First off I couldn't book the room through the hotel. I was forced to book with third party online. My bathroom had flooded when I had taken a shower, due to the shower threshold. I had upgraded my room simply just looking for a king bed. The only room available was a sweet which had cost me 275.00 pounds. They only compensated me 50 pounds for a soak and wet bathroom that I had to mop up with all the towels in the room.
the strict minimum!! 14 GBP for wifi
Close to the international airport with easy access to cheap shuttle bus service. Rooms were clean and heating/cooling easily adjusted. Staff were friendly and good with children. A good menu for kids. Rooms are very small, even for overnight stay. There is no lift so luggage must be carried up two flights of stairs which is back breaking if your traveling overseas with a large load. They claim to be 4 star which is a bit of a joke... More like 2 1/2 to 3 mainly due to the fact it is dated (looking worn), lack of lifts to upper levels and lacking 4 star facilities. WiFi was a bit dear. Most places in this pricerange where we stayed offered free WiFi.
The food was great, and the service terrific too. Doors a bit scratched up.
Nothing decor very tired, noisy
The concierge staff were very helpful and friendly,but something need to be done for the check in and check out front liners. We checked in on 25 \nov 2010, arriving about 10 pm plus from Paris enroute to scotland, the check I staff was not very friendly. We checkd out early morning on 26 nov 2010, the check out staff was also not friendly. A simple eye contact would have been helpful for the hotel management.
close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets
Relatively clean I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?
Close to the airport. Elegant in its own way. The rooms are a bit small.
as i said, very clean facilities and nice decoration of the room everything is non-smoking
Really stylish and contemporary. A touch classier than more expensive accommodation. Great facilities. Friendly efficient staff. Fantastic value for money.
Ironing board collapsed when used, requested a replacement, never appeared. Sink sprayed water all over the bathroom when turned on Restaurant had a secret menu which you had to ask for but how could you when they kept it secret??????????
room was fine staff excellent booked because of beauty treatments etc, not available, lift not working,impossible to read temperature on air con, lighting in bathroom very poor
There is absolutely nothing that we liked during our stay in this hotel It was dirty and uncomfortable. It certainly doesnt warrant 4 stars , a premier inn is better
The Hotel staff was very sweet and ready to help us if we need anything
the location was excellent near to trains buses and shopping everything was fine
The location The bathroom is very poor and wifi
location is close to work in Hounslow
Lovely rooms very modern A bit difficult to find. Car park expensive
Very close to tube station...
I think it's an average hotel i would rate it at 3 *** not 4. A/C are not working properly. As stated above A/C is not working.
Location of hotel, which allowed quiet ambient atmosphere during the short stay
Good service and a decent room. Free wifi. Overall, I was there for 2 days before I left England so it served its purpose. Check in was supposed to be at 2 pm. I got there around 3:30 and still had to wait about 15 minutes before getting my key.
The staff were very good. Public areas ofthe hotel a bit tatty but the rooms excelent.
Extremely polite and service-oriented staff. Convenient location. Good value. Flexibility in accomodating a family of four in one room, a rarity in Europe.
The staff were polite, helpful, and unobtrusive. Also they were well turned out. The evening meal could have been better, however the full breakfast was excellent
clean, modern and comfortable
The food at the restaurant was excellent - a fantastic meal.
Comfortable, clean hotel. No real complaint about the hotel itself but it could be better signposted from heathrow/M4 and the junction
It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves. The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.
The staff in reception is really rough, especially some guy from indian or middle east, ask the staff to let me join the novotel club for 3 times, but he did not anything and lie to me.
Convenient for our touring itinery.
Location adjacent to M4 -good for connection to London but tube connection better than bus routes. High taxi fares in the locality because of this High taxi fares-charged £28 for 7 mile trip.
The restaurant and breakfast food was good and adaquate but not outstanding. I was very pleased with the good sound proofing in the room so that we did not hear the airplanes taking off very close to the hotel. Good job! The bed mattress in our room was very hard and uncomfortable. I could hardly get to sleep. Also the bed cover (duvet) was way too warm and the only other blanket provided (in a closet) was also too warm for the weather. This was by far the worst bed we experienced in our month long travel in Europe. Your should do something about the bed and covers.
The cleanliness, the friendliness of the hotel staff, the value, and the close proximity to the airport including shuttle transfer was perfect. It was great. I was not disappointed.
Convenience for the price Bar Prices
Help at front desk Expensive menu
The staff. They were the best hotel staff after about 80 hotels we have stayed in the last 3 months around Europe / UK. No business centre. A 4 Star property must have business facilities. Especially located near Heathrow Airport.
Location, Bar prices exhorbitant, slightly run down nature of hotel.
they don't provide towels for the neaby spa- so I had to walk back as they didn't tell me this fact when I booked in
room small but clean. bathroom clean. breakfast very good. we were just on an overnight between flights and it was good value for money. hotel is slightly run down - lounge area a bit tired looking - would not encourage patrons to have a social drink in bar.
Location I thought the checking staff were arrogant and undertrained. I wil;l not be using yuor hotel again for Business trips.
The comfortable bed and the heater in the room The endless corridoors and minimalist signage
friendly, helpful staff poor bar/restaraunt. Beds very soft/uncomfortable
Fantastic room good hotel all that you could need. Pre Charge of Credit card no receipt offered or given Front rooms in the hotel could be noisy from street side.
superb location. 1st class service by all of the staff. good value for money.
The conditions of room and toilet are good. Really close to Tube station Free Internet in the room but the given password not work Fire alarm "falsely" rang in early morning
Rooms excellent, Parking expensive @ £15pn and not mentioned on the Internet. Breakfast n£10 also expensive. Many hotel fail to offer a quick start breakfast like you would have at home - Toast and go. Many travellers don't want a large English especially by the end of the week. Perhaps worthy of consideration
The hotel was within walking distance (4omins) of Twickenham Rugby stadium which is where we wanted to be. Due to the wrong booking (family rooms cannot have an extra bed), the staff were keen to find us accommodation in another room. Hotel in pleasant enough area, basic and clean. We booked a family room and asked for an extra bed in the comments part of the booking (for 4 of us) - the website showed all rooms could be booked with 1 extra bed added. However this is not the case - family rooms for 3 cannot have an extra bed added. Fortunately there was a room free on the ground floor (with bathroom facilities for disabled) which they gave us. This had 1 double bed and 1 double sofa bed. Unfortunately, no heating so room was quite cool.
Enjoyed the bar very much.The rooms are superb.The staff excellent.Great value for money.
Hotel is very close to tube station in Central Housclow Good value hotel but located over 30 minutes from London Hotel is less than 10 minutes from Heathrow. Room was very nice but not real fancy, bed was very comfortable with good pillows. Bathroom was clean but not fancy. The sink stopper did not work. Great wifi No help by staff for breakfast
Staff very professional, polite, helpful at all times. Standard of cleanliness of hotel and rooms excellent. The whole 'ambiance' of the hotel was wonderful! No bad points!
It was close to the town making travel to central london easy. very small room.
Chose this hotel for it's location and really only slept there as family live in locality but have no room for us to stay. Thought room was a little cramped for hotel rating but it was adequate for our requirements.
Comfortable bed, well-equipped and clean room. good view, excellent breakfast, including fresh fruit and low fat yoghurt Music played throughout public rooms, particularly too loudly in the bar where one wants a quiet chat.
The location was the only thing we liked. The room was tiny. The bed was really small and breakfast should be included at the prices they charge.
The situation was ideal for our purpose. The rooms were quiet and comfortable. Breakfast was great though no Shredded Wheat! The view from the room wasn't great with piles of builders stuff and van's unloading etc.,however it was a bargain weekend deal and it didn't really matter.
the leisure facilities were good and included in the price the rooms are very small and so are the beds
The main evening meal was poor in relation to the high price they charged
Staff were very friendly.Breakfast was excellant. Dinner was first class.
Clean, room ok in size for London Internet unstable, only 20 min, should be free or included in the room charge. Long check in and check out procedure.
cleanliness , location and facilities no
Good value for money and very good location. Like 1min walk if that from tube station. Staff very nice and helpful. Gave us advice and a reliable taxi number as we were going to be out late at night. Also very nice touch by giving us a map to twickenham. They were prepared with events going on instead of some places that act like they have blinkers on I didn't like the notice on our door. It said. For your safety please ensure that this door is lock at all times. Especially before going to sleep. Thank you. That last bit freaked me and and made me very uncomfortable. I think you should leave it as please keep door locked. Also. We had book 2 single beds and there were 3. It look up unwanted space.
location near underground station and heathrow - relatively quiet room was a bit shabby - needed updating
very good value for money, free parking breakfast in teh morning and room whilst small was perfectly adequate, clean and the bed was comfortable. As a 1 or 2 night stop over place at a budget price i would strongly recomend it, ideal for trip to twickenham.
very comfortable the breakfast could have been a little more generous, but then again i was with my 18 yr son and we both have good appetites.
It was adequate for the price in London, but expensive by comparison with prices elsewhere in the country. I do appreciate, though, that, because of its location, the business has considerable overheads. The only cooked breakfast the chef seemed to understand was "Fried egg, toast, beans". I asked for scrambled eggs - he fried them!!
The hotel offered very good value for money; I wasn't expecting anything flash - just a bed and shower as I overnighted before flying from Heathrow. It offered just that. The breakfast room downstairs was pretty spartan.
The Lampton was convenient for Hounslow town centre and Twickenham rugby stadium and was a cosy, good value stop over.
Close to the underground The room was very small - not even enough room for two people to stand on two sides of the bed. The walls were dirty as was the shower, which drained very slowly. The whole room could have used a good scrubbing!
Single room was warm [very cold weather] and clean with ensuite shower room. Full English breakfast included in price was cooked to order. Staff were on reception all day and evening. Close to local shops andPiccadilly line station for Heathrow and Central London. Good value
Close proximatey to Twickenham the massive stains on the carpet and the big black filthy cobwebs in the room
free parking and good people breakfast, phone was not working
I stayed in the shalimar for 2 day and must say it was a great value for money. The staff there were very nice and very helpfull. The room was nice and clean and good to sleep in. The breakfast in the morning was pretty good aswell. I will definetly stay in this hotel again when I go to london and recommend it to anyone who is travelling their. There is also a great pub 1min up the road called "The Duke" which is a great place to have a few drinks at night.
Helpful staff Quite noisy. Many stairs - no lift
The stay was part of a business trip, a one night stay in the hotel is probably all you would want.
Pubs and town centre close to hotel.Also twenty minutes walk to twickenham stadium which is why i was there.
It was good value. The location was perfect for our visit. During the evening I went to reception to ask a question. I rang the bell many, many times. No-one came!!! It was only 9:30pm. Where were the staff?
The man in the reception areas was very helpful. It is bare bones, but O.K.
The hotel was pretty much as described ... but the decision to overnight in Hounslow Central was not such a good one.
Hotel was clean, staff friendly and reasonably priced The breakfast time was too early, had to be completed by 9:15 on Sat and Sun and as a result we never made it, however 10am would have been fairer.
Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow. Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!
Proximity to Heathrow airport. Quiet. Brilliant breakfast.
Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.
The room was clean and spacious. Check in staff was unwelcoming. Almost was given a smoking room until I complained. Breakfast was expensive and did not live up to the price. The location is far away from the airport and suited to business travelers. Will not book a room at this hotel again.
Early check in after a long haul flight was not possible
Clezan, mostly quite quiet, ideally located for Heathrow / m25 For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.
Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable. Thought the internet was poorly priced, i.e. too expensive.
Hotel staff generally good. Room ok, but sink drain a bit slow! Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.
It was equiped with a very nice staff no breakfast deal in a quite handsome amount of money
We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.
The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.
the room very comfortable....near airport. dining a little pricey..but breakfast buffet very good
Easy to find, very good parking deal and helpful and very efficient staff. Room very quiet considering its proximity to Heathrow.
Hotel was of poor standard and looked nothing like it did on the website. the room was dirty and the food far to expensive. Hotel staff had very poor understanding of English or they just didnt want to know. the way out
The size of the room and the Hotel's location poor service at the restaurants
nice room, very comfortable. cheerful and friendly staff. Willing to help. Quite nice swimming pool. Starbucks in the hotel My room was beside a stairwell leading to the carpark and it was left open often. shame the starbucks wasn't 24h
First class all the way Limited menu selectin in the sports bar
Had an unexpected layover at LHR. Hotel was convenient to airport. Kind staff, was upgraded to a Club floor room. Room was nice, clean, and comfy.
Relaxed atmosphere, good food and efficient staff. The excellent poolside atrium closed at 10 p.m. -- a pity because it was a very pleasant place to sit and relax after dinner.
The bed was very comfortable and the room in general was very spacious. Staff were courteous and professional and the choice at breakfast was impressive. The corridors are a bit like a 'rabbit warren' and difficult to locate room.Television required better instructions on simply being able to watch basic channels (button 1 didn't give you BBC1 etc).
excellent facilities. main restaurant closed. drink and mini bar prices too high
People were basically friendly. I left a pair of pierce on the bedside table, and a cleaner didn't see them and dropped one on the floor. I could not find the other one so I moved the bedside table and found some rubbish papers and balls of dust, which was quite unpleasant. Re the other one of the pair of the pierce which was missing I talked about it with the hotel personnels and the cleaner cheched the rubbish bag which one of the personnels had fetched from a big rubbish container outside the hotel. Fortunately she found the missing one from the rubbish bag, but it was covered with cigarette ashes. I received no apology for it, and the personnel, who seemed to be an ower, said only "conguratulations." The follwoing day a cleaner (I don't know if the cleaner was the same as the clear from the previous day) again dropped a visually substantial, hard to miss, cosmetic bottle on the floor from the same bedside table. They don't seem to learn from a mistake.
not as I was expecting from the photos
Very helpful staff, personal attention.
The breakfast was good! Other than the breakfast we did not like anything about this place.
very friendly and helpful staff, good breakfast fish was not fresh at dinner
Friendly, very good location, very nice staff,really near underground station. I do recomend this place
The full english breakfast was very bad,my friends breakfast had hairs in it,all cereals were of the cheapest brands,sausages particularly nasty,alex polizzi(hotel inspector) may have had a field day here
Good Location Noisy, limited choice of cereals
Good staff food good Carpark 500yds away phone charges & internet excessive.I Avoid hotels charging for internet.didnt know you could charge so much for calls perhaps you increase them when it rains
Great room, very quiet, very clean, end of the corridor on the 5th floor... Like all the Rugby touches around the Hotel...
The Staff - Just brilliant and very interactive.World Class.
I enjoyed the stay. I think the outside sineage could be better especially at night. Breakfast dear.
My wife and I are not 'hotel people' but we were blown away by the decor, comfort and especially the friendliness of all the staff.
Freindly staff light well maintained room None
Clean, comfortable and modern room.
All very good Cold at B/Fest in the resterent
Hotel is clean, well appointed and luxurious without being overly expensive
The location is great, the comfort of the room was important but by the far the friendly staff were fabulous. Long Corridors, nothing else really.