Pros (+) Nothing
Cons (-) This hotel claimed to be overbooked and put me and family in a bad situation by not having my CONFIRMED room late at night in a crime ridden area. DETESTABLE AND TOTALLY UNACCEPTABLE!!!!!!!
2 stars
Extended Stay America Suites - Houston - Westchase - Richmond
3200 West Sam Houston Parkway South, Houston, TX 77042, United States
Houston, TX
See location+1 713 952 4644Photos of Extended Stay America Suites - Houston - Westchase - Richmond
Overview
Hotel with free parking, near Westheimer Rd Along with coffee/tea in a common area, this hotel has laundry facilities and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a front-desk safe and a vending machine. Housekeeping is available on request. Extended Stay America Suites Houston Westchase Richmond offers 101 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.
Latest deals for Extended Stay America Suites - Houston - Westchase - Richmond
Amenities at Extended Stay America Suites - Houston - Westchase - Richmond
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Wi-Fi available in all areas
- Flat-screen TV
- Cable or satellite TV
- Free toiletries
- Internet
- Pets allowed on request. Charges may apply.
Kitchen
- Kitchenware
- Stovetop
- Tea/coffee maker
- Toaster
- Refrigerator
- Coffee machine
- Microwave
- Dining area
- Kitchen
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Air-conditioned
- Free toiletries
- Heating
Bathroom
- Bathtub
- Hairdryer
- Toilet
- Shower
- Private bathroom
Accessibility and suitability
- No smoking
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
General
- Family rooms
- Telephone
- Carpeted
- Storage available
Media and entertainment
- Radio
- Cable or satellite TV
- Flat-screen TV
Dining
- Food can be delivered to guest accommodation
- Vending machine (drinks)
- Vending machine (snacks)
Parking and transportation
- Free parking
- Private parking
Laundry
- Laundry facilities
- Iron and ironing board
Bedroom
- Alarm clock
Workspace
- Desk
Health and safety
- Safe
Services and conveniences
- 24hr front desk
Reviews of Extended Stay America Suites - Houston - Westchase - Richmond
5.4
Fair
487 verified ratings
Wonderful
111
Very good
35
Good
46
Okay
34
Fair
39
Mediocre
25
Poor
197
Summary of reviews
Guests say
Guests appreciated the great location and friendly staff, but many reported severe cleanliness issues, including pests and dirty rooms. Service was also criticized, with guests experiencing long waits and lack of assistance. Overall, the hotel needs significant improvements in these areas to enhance guest satisfaction.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's cleanliness?
The hotel is well maintained and offers clean rooms, but some guests have reported issues with cleanliness, such as roaches and a bad smell.
Is the hotel staff accommodating and friendly?
The hotel staff is known for being very friendly and helpful, but some guests have reported unprofessional behavior and rude staff members.
How is the quality of the beds at the hotel?
The hotel provides clean and comfortable beds, but some guests have reported issues with bedbugs, lack of bed covers, and roaches in the rooms.
What are the parking options at the hotel?
The hotel offers free parking, which is a convenient amenity for guests.
What is the hotel's food quality like?
The hotel provides breakfast and the option for food delivery, but some guests have reported issues with the breakfast and the cleanliness of the dining area.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room on Higher Floors
Several guests recommended choosing a room on a higher floor to avoid noise and feel safer.
Check Room Cleanliness
Some guests reported issues with room cleanliness, so it's advisable to thoroughly check the room upon arrival and request a change if necessary.
Be Mindful of Surroundings
Several guests mentioned the presence of questionable individuals around the property, so it's important to be cautious of the surroundings.
Consider Bringing Your Own Toiletries
A few guests noted issues with the provided toiletries, so bringing your own might be a good idea.
Verify Pet-Friendly Policy
Despite conflicting information, it's advisable to double-check the pet-friendly policy directly with the hotel before arrival to avoid any inconvenience.
Confirm Room Amenities
Some guests experienced missing or non-functional amenities, so it's recommended to confirm the availability and functionality of essential amenities before settling in.
Plan for Noise
Guests suggested that the hotel can be noisy, especially on lower floors, so packing earplugs might be helpful for a peaceful stay.
Check for Pest Control Measures
Several guests reported encountering roaches, so it's advisable to inquire about pest control measures at the hotel.
Be Cautious with Valuables
Due to reports of safety concerns, it's important to be cautious with valuables and consider using the available safe in the room.
Consider Alternative Accommodation
Based on negative feedback about cleanliness, safety, and overall experience, it might be worth considering alternative accommodation options in the area.
Location
3200 West Sam Houston Parkway South, Houston, TX 77042
What's nearby
- Lakewood Church7.4 mi
- Buffalo Bayou Park9.5 mi
- Rice University9.9 mi
- Museum of Fine Arts10.1 mi
- Houston Museum of Natural Science10.1 mi
- Houston Zoo10.2 mi
- Hermann Park10.2 mi
- Sam Houston Park11.4 mi
- Co-Cathedral of the Sacred Heart11.5 mi
- Downtown Houston11.6 mi
- Houston Theater District11.7 mi
- Houston JPMorgan Chase Tower11.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Extended Stay America Suites - Houston - Westchase - Richmond
Low season | May |
|---|---|
High season | March |
Average price (weeknight) | $87 |
Average price (weekend night) | $90 |
When to book a room at Extended Stay America Suites - Houston - Westchase - Richmond
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Extended Stay America Suites - Houston - Westchase - Richmond
FAQs when booking at Extended Stay America Suites - Houston - Westchase - Richmond
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Value for money | 6.6 |
|---|---|
Distance to city center | 11.6 mi |
Nearest Airport | Houston Hobby |
Distance to airport | 17.8 mi |