Hurst Hotels

Nice hotel. Close to the highway There was construction and a lot of noise very early in the AM. The gentleman at the front desk did not know how to handle my comments about the noise.

Location. Location. Location. The place was great. Thoroughly enjoyed our stay. Nothing we didn't like. Road construction on streets leading to the hotel made getting there a bit harder, but that wasn't the hotel's fault.

Cleanliness The electronic card/key would not always work. Had to replace them both one time because both quit working.

clean Sunday breakfast ended too early.

The staff member that greated me was pleasant. I think something in the bed bit me. I did not see bugs, but I was definately bitten by something.

Location, newness, cleanliness. As in most hotels, footsteps of above room tend to be drum-like.

The location was good and decor as well. The walls were a little scuffed up. I always hate the indoor a/c unites - its hard to get any sleep with the noise they make.

location relative to other places. ie. stores, restaurants, and gas station. also easy highway access. room was out dated. however they are in process of updating. walls VERY thin. can easily hear conversations in next room and foot falls on upper floor.

First and most importantly, my children had a blast. My oldest loved the slides and the younger two enjoyed the pools/play areas bot inside and outside. As parents, we liked the outside area better for less chlorine smell and burn. The staff was very nice and attentive from the front desk to the cleaning ladies to the lifeguard and activity leaders. The front desk gave my son a special birthday wolf ears and a token for a free ice cream since he just had his birthday. There was a lot to do besides just the water park which was nice. Our room was clean when we arrived and that was the first thing we checked. I read reviews of crumbs in beds, bed bugs, mold in the bathrooms and so on so I was very nervous about this. But our rooms were great. We loved that they had starbucks right in the lodge! We only got lunch items from the Lodge and went out to dinner off property but we didn't find the food to be that bad or overpriced. My suggestion would be to order a whole pizza instead of slices and just reheat in the microwave for following days to save a lot of money! We also purchased 2 refillable cups and used them for the whole trip which was nice. I was also happy that they had salad options for us adults who didn't want to go overboard on unhealthy choices. And for those that are really on a budget, the rooms have a mini fridge, microwave and coffee maker. We brought breakfast and snacks and even brought our own toaster from home. You can eat whatever you want in your room instead of buying everything there. All of the guests that we had interactions with were nice and also seemed to be having a great time. The location is great with a grocery store, restaurants and entertainment nearby so while you may be tempted to never leave the hotel, you have many options around. If you forget anything don't worry, they have a lot of clothing, toiletries, bags, bathing suits and so on for purchase right at the lodge. You never really need to leave if you don't want to which is great for people who take a flight there. As some other reviewers mentioned, there is a strong smell of chlorine in the inside part. But honestly, this is expected and similar to every indoor pool I have ever been to. But for this reason we spent most of our time at the outdoor section. Renting a cabana is very expensive. Apparently the price changes daily but when we asked it was $170. We were able to find some shaded seats although they are a little hard to come by. Other people mentioned rust and I didn't see it until I waited in line for the slides with my oldest son. There is some rust along the stairs and on the doors to the bathroom. Did I ever feel nervous about it, no. It was NOT rusty nails sticking up all over the place that a kid could easily run over and get hurt on. It is a very moist and corrosive environment so it is bound to happen. Would it be better if they fixed it, yes. But again, I wasn't too worried. The water in our shower would have pockets of colder water come here and there, again not the end of the world but not perfect either. On the flip side, the sink water in the inside downstairs bathroom was incredibly hot, I had to collect the water in my hands and hope it cooled enough to then rinse my kids' hands. They have a candy area right by the refillable drinks that my youngest was attracted to and we had to keep on pulling him away. One of my children has type 1 diabetes and a gluten allergy so we try to stay away from candy, sweets and bakery items for the whole family when we are with her. The placement of this candy and lack of alternative items made for some sour moments but luckily I came prepared with snacks of our own.

I love the waterpark and our room EXPENSIVE, not just the rooms but everything at the lodge is way overpriced...Who has valet parking at a place advertised to be a family hotel, come on now....The waterpark is the only thing included with your room rate, beware of all the add-ons! If you are a Harry Potter fan you will love the hotel but bring your wallet because to play the game it will be roughly $80 per person - Note that's more than admission into SIX FLAGS...just sayin!

ciean and cold air conditioning ice machines were both broke

This guest did not leave comments about this hotel.

Security(patrolled by police) and location. The room needed to be fogged for roaches and cleaned up afterwards. I found about 4 dead roaches lying around in various places and the room didnt smell fresh. They should do better in making sure the room smells clean and clear of any dead roaches.

We enjoy breakfast and swimming. We had a good stay

The staff was extremely friendly and helpful. Especially the front desk attendant overnight, James

It has everything a business traveler would want. The people at the front desk were very friendly and helpful. I was allowed to cancel one of our 5 rooms when one of our group had an emergency, even though the deadline had technically passed.

Good room and good service. The address given by www.booking.com is wrong. It should be Hyw 121 South, not Hyw 121.

The staff and the room were excellent The breakfast was very subpar

Staff were friendly and very helpful.

The bed, very comfortable The carpet, I had 2 large suitcases and moving to my room was complicated.

Everything was great from the faculty to the cleanliness of the room.

It was in a good location near restaurants and about 10 minutes away from the grapevine mills mall. The pool was very clean and the room was clean. The beds are a little stiff