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It was very convenient- I was waiting to meet with my husband who was travelling by Ferry. The room had a great view and was very large and comfortable. The eveing meal was excellent value. I do not really enjoy eating alone but the staff made me feel very comfortable The pillows on the bed! Re 2nd question below: I did not read any of the reviews so cannot comment
The hotel was opposite the Brittany ferry terminal
It was very relaxing the rain and wind
close to shops and port
Only stayed onwe night very good fo ferry vvv
Location and value for money
layout and furnishings of room
it was right in the city centre 2mins from all the shops would stay at this hotel again. fantastic hotel and location
Close to the bay and shopping. No
Location No smoking policy
the food is really worthy(especially the toast)
the breakfast in the morning not many people spoke much english, and the restaurant was all in spanish, so could not order any food or drinks.
Excellently appointed hotel close to beach and casino. Very clean and comfortable despite being an older hotel. Secure parking under the hotel at a reasonable cost of 12 euros per day.
Rooms very clean and of good size Price of breakfast 32e for two persons !!
Location and quality
Very comfortable, fantastic location close to Sardinero beaches and easy access to Santander city centre
How close it was to the water and to the Palace.
Efficient, pleasant and convenient
Very Clean and quiet
The town of Isla, Spain is somewhat hard to find, but worth the effort! The Hotel Astuy is located directly on the beach, with beautiful panoramic views of the ocean and mountains. Rooms were new and nicely appointed (granite counters, whirlpool tubs, etc). Beds were large, new and comfortable. Hotel staff spoke English, which was very helpful. The hotel needs coin-operated guest laundry facilities.
View from room. Reasonable rates. Surly waiter in restaurant who seemed annoyed that we had appeared. We walked out and had dinner at another hotel restaurant 200 yards away. The menu at Hotel Astuy limited and very expensive. We would only stay here again for the (albeit tired) accommodation.
Great position in apartment block with lovely views from large balcony. Comfortable - even the pull-out beds in lounge area were very comfortable. Replacement linen and towels whenever we needed them. Very handy for beaches and we were, in fact, overlooking one of them. The teenagers loved the jacuzzi bath!(There was a good shower, too.) Overlooking the beach carpark which we enjoyed during the day as it was fun to see people coming and going. At night, however, it was very noisy as youngsters would hang around in the early hours of the morning.
The location of the hotel was superb and the staff were very helpful. The room was comfartable, clean and with a balcony with a sea view.
the customer service
Fantastic location for the centre of Santander and access to great food; lovely room and very helpful staff. No outside area and you are a long way from the beaches; very limited parking - we couldn't get our car in. Breakfast was poor.
the staff was so friendly not a thing
great location, clean and modern wi-fi was not very user friendly. TV was rather old and had only 1 English speaking channel
Clean room, helpful staff, nice evening meal at a good price. Room was too hot, my visit was late October and I think the AC was turned off
As such i had come for the conference so generally i was quite comfortable whether it is morning breakfast or any other kind of assistance, enquires etc. being new to santander. Nothing
the heat in the room! and it's impossible to set your own room at the temperature you want
it was a four star hotel and lived up to its rating, which sometimes in Spain you cannot rely on.
We stayed there from 21st to 24th October hotel is beautiful and very central to everywhere. Rooms are lovely beds huge. Would definitely recommend this hotel
Good location, very comfortable, high standard. Getting Reception to ring taxi at departure not easy. Young man told my husband to try outside at first but young lady tried harder and got us a taxi.
comfort and closeness of the beach
the location near to excellent beaches The staff ranged from indfifferent to unhelpful. The beds were uncomfortable. The rooms at the side of the hotel suffered from the smells from the kitchen. Parking at weekends was challenging. On the last morning I found my car in the hotel car park covered in cow dung. The staff did not seem to regard this as a problem and gave minimal assistance. It would seem that the location of the hotel has resulted in a significant lack of effort and hospitality. The tennis court mentioned on the web site is not a tennis court- the staff informed us that it is a gane simmiliar to tennis but we were not allowed to use it unless we hired their equipment.
We spent excellent time: swiming in the Atlantic Ocean, walking on the hills surraunding beach. I is really beautiful hotel for rest and relax.
Accommodation extremely cramped in attic room even though we were the only guests in hotel.
Warm welcome, Staff in bar seemed reserved at first but with our poor attempt at Spanish soon became friendly and helpful. Meals excellent. Fantastic views over the white sandy beach. There is a smell and feeling of damp but this is understandable with the ocean so close. Very steep descent to hotel.
On arrival, we recieved a warm welcome, the rooms were kept spottlessly clean by staff that were always there when needed but never in your face. The location is fantastic. It took me a few days to figure out the times different menus were being served in the bar
A beautiful classical hotel in a wonderful location. The sea view rooms are highly recommended. Probable due to the hotels age the sound proofing between rooms could have been better.
Location, view from the room, size and decor of the room.
Lovely setting and terrace area looking out to the sea. Breakfast was not included in the price.
very nice rooms. very quiet and charming. Staff were helpful and spoke good english
staff very helpful
It is a two star hotel.matress is 50 years old. tv the same.nothing works. water pressure unestable then you burn or freeze when other open a faucet. elevators unsuficient. dirty old rugs.restaurant poorest in whole spain. no way to roll your lugage at entrance and no staff when you arrive or depart. unconveniently located and no taxis out front. safe did not work and did not received kind of room I reserved. two bed room. Worst hotel I have ever been.dont know how come is at category small luxury hotel
fantastic sea view location & food
Service! In this hotel they are very much aware of what hospitality really is and how you should pamper your guests. Breakfast is delicious, nearly a reason to select the hotel. Wonderfull location and very, very nice beds. Not applicable
The hotel is very well situated and is luxurious. We had a beautiful room with a spectacular view. The staff were very helpful and friendly. The pool and spar were really good but we consider it to be an expensive additional facility.
Fantastic hotel, one of the best I've stayed in, fabulous location
I liked the services, cleanlines of the room and the the sea-view
The location in front of the beach was amazing and the food in the restaurant was the best we ate in Santander. The bar staff were very slow getting our drinks (over 45mins to get 4 drinks also some of the guys on reception looked a bit unapproachable.
Location Non Smoking not available & smoke heavily penetrated my room.
position. easy to find.
We were upgraded to a seaview room no coffee facilities in room
An excellant hotel overlooking the sea. The staff were helpful and friendly. No complaints at all
The views were nice and the room was very clean The room was ptetty tight... had to move a table to open the balcony
the views and the inter-connecting rooms some staff not especially friendly, but one was very helpful. There were no special facilities for children, more of a business hotel, but very comfortable.
Helpfulstaff excellent dinner Breakfast appeared not to be staff available to cope with the demand
Nice, modern hotel. A little over-priced
Location, being close to ferry port at Santander for onward trip to Portsmouth. Views from hotel/room & proximity to town centre & located in an upmarket area. No tea/coffee making facilities in the room. However, we have found this seems to be standard practice in most of the Spanish hotels we have stayed in, why? Also car parking charge excessive, but underground garage is secure albeit when we stayed appeared hardly used.
The room was excellent with a nice view of the sea.
Good facilities and helpful staff. Lacking in atmosphere.
Location for beaches. Breakfast served in dull basement area. Not all waiting staff were helpful like reception staff. Would not class this as a 4 star hotel.
Large comfy rooms with excellent staff bathrooms could do with a little update
Closeness to the beaches and parks Tea and coffee making facilities in each room would be a good idea, and information about local restaurants, swimming pools etc, useful.
The location The noise of the next door bathroom woke me up at 8 am The pictures of the rooms on the official website are not relate in some cases (like mine) with the real rooms. Really careful with this.
friendly reception - position of hotel
Having read all published comments about this hotel I can only wholeheartedly agree - excellent choice - all rooms had a seaview!
easy to find great and helpful staff lovely snacks and polite waiters no english tv stations and curtains didnt pull across no coffee making facillities in room
great location and good price, nice bar (didn't try the restaurant but looked good)
The cleanliness of the room and the view - also the buffet breakfast
A comfortable and well appointed hotel. Close to the ferry port. The staff were very friendly and helpful. No obvious deficiencies
Lovely room with balcony (424) very pieceful had a wonderful weekend. Great Chinese down the road 1st right after roundabout (Not the Oriental that's crap) Expensive for food and especially fresh orange juice (£3+ a small glass). After all they grow like weeds in southern Spain!!!
Convenience Poor breakfast
We stayed 3 nights here and found it to be a superb hotel well situated . right on a beautiful beach. Modern rooms which were very comfortable and clean. The staff were extremely friendly and helpful. Excellent breakfast, everything you could wish for. Restaurant facilities were good and value for money. An ideal base to see the area. Would stay here again and would thoroughly recommend it.
Warm and comfortable and with variety of eating options. Well placed for Santander and ferry terminal On leaving garage at top of slope my car exhaust hit the ground, so a problem with car which are low o to the ground
The decor, bar and restaurant service and the general quality of the experience. There was nothing that I didn't like.
Ideal location with great view over Marina, staff very friendly.
The overall atmosphere was very welcoming and relaxing
The location of the Puertochico was excellent, lovely views over the bay and very close to the old City and restaurants etc. Very clean and efficient with very good Continental breakfast.
Great position in the city and close to everything bars restaurant and a short walk to the beach It was a bit expensive for what you got
Fantastic location overlooking the marina and walking distance to restaurants, bars and shops. We had booked 3 rooms and all of them overlooked the water. On arrival we sat outside and ordered a bottle of Rioja and paid the average rate, We expected to be charged more for a 4 star hotel with such a lovely view. Wished we could have stayed longer. We will be back.
Excellent service and good location
Right on sea front very near old part of Santander easy to walk everywhere Air conditioning in room wasn't working which staff knew about but we were given another room with a sea view.
Friendly, obliging staff. Spoke good English. Good location as in the middle between the shopping/commercial area one way and in the other, the beaches. Also well served by public transport - bus stops right outside hotel. Had nice room on top floor - room 901. Has balcony and nice views. Lovely, good size bathroom. Room a little small, beds a little bit too hard. Also room a bit cold.
Comfortable room. Spa circuit included was unusual but fun and relaxing. Location pretty ugly with ugly empty buildings around in late June. No view of beach though beach is lovely.Hard to find as all buildings look the same and no signs.
Free Wifi, good size and clean room Only Spanish speaking staff at reception desk.
I did like the balcony, the fridge inside the room and the private car park.
The fact that it is near the beach
No remarks. If you can book a promotion with spa, don't hesitate. The town doesn't have a lot to offer.
Very pleasant stay. Clean hotel. Close to beach. Family friendly (for young and older children). Good food - went out of the way to cater to our dietry requirements. n/a
Excellent room. Restaurant very nice and buffet dinners were good value - especially for big eaters ! From the description it appeared that the hotel was just across from the beach. Not true ! The beach was 7/8 minutes walk away. Parking is very restricted throughout Noja so you have to pay to use the hotel car park !
From first entrance everything was lovely, clean, friendly, and relaxing. A little difficult to find (we hired a car) but apart from that the hotel is in a nice location 5 min walk from a beautiful beach which also has some surf and a surf hire shop. The hotel charge for car parking - but parking is not an issue as there are plenty of spaces in the roads around the hotel which are free. The pool is small but very relaxing and quite clean. The staff are very helpful, our room was cleaned daily to a high standard. The hotel does have a buffet restaurant which offers three courses and all the food is very nice, at around 20 euro per head this was good value for money, particularly as there are very few restaurants (let alone nice restaurants) near by or in Noja itself. The only negative regarding the hotel restaurant is that it does feel quite clinical and bright...dont go expecting a nice candle lit romantic meal. The spa, hmm how can I describe it....interesting! the spa is 18 euro per person extra and lasts for 1 hour, in which your time is split between various spa type activities e.g. sauna, steam... its not hugely relaxing but is good fun! especially if you happen to get the nutty spanish spa attendant that led us around, who didnt speak a word of English but continued trying to explain everythying to us anyway...very funny! Overall, excellent - and we will be returning next year.
All, it´s very beautiful. It has a interesting spa and employes are very nice. Also it has a good breakfast, very complete and clean. it was very good situation, near the beach. We had a good experience. The garage is very complicate and difficult.
Nice hotel at a resonable price. Near the beach, very quite town 15-20 mins drive from Santander. Perfect for relaxing few days and not to far to drive form near attractions.
pleasent view and well apointed rooms
Easy booking in process, friendly staff, good food, clean and spacious room. Cannot say anything negative about the hotel.
Very good location and a very nice breakfast. The room was old and musty and the air conditioning made a rumble all night long. The front desk staff was dismissive and not very helpful.
Enjoyable stay for 3 nights in a junior suite. Slightly dated room but very well maintained, espresso machine a real delight. Maid service was excellent. Front desk staff was friendly and helpful (thanks, Mar and Angela). Air conditioning quiet and efficient. Overall a 9+ in my book. Ate at the restaurant twice, food was good and the portion was generous. Having the TV on spoiled the otherwise pleasant atmosphere.
The staff were first rate
Very good location, nice room (big bathroom and comfortable beds), not too expensive for a 4 stars hotel
Large room, good bed, close to the beach. Poor breakfast.
It was OK, not much beyond that. Location was not very good, a bit far from the city center, however there was a bus near by. The room design and comfort was a bit dissapointing.
The provision of secure car parking but the charge was rather high. I would expect a 4 star hotel to provide a full room service 24/7 when your dinner service is too late for many people.
location, staff spotless
The hotel was excellent value for money, and provided an ideal base for both a beach and city break in Santender. Noisy bedroom doors.
A very special Chateau Hotel containing a wealth of clever design and art treasures. Wonderful stonework and woodwork incorporated in the very sympathetic restoration to retain original atmosphere. A very warm welcome and personal touches everywhere. Excellent security. Well located for UK ferries from/to Bilbao & Santander. Only having to leave so soon.
Quiet. Staff were very supportive. Interesting historic property. Food (evening meal) not as good as expected..
Excellent rooms, very quiet,good facilities In spite of informing staff that we needed to leave early, nobody in reception/breakfast area until 8.45. Outside gates locked, All telephones switched on to answering systems. not very safe in case of emergencies!
The superior double room was beautiful. Setting of the hotel - wonderful The welcome was not good. The satff did nto seem bothered that you were coming as a guest in their hotel. At dinner on the sunday night we ordered the set menu 55 euros plus tax, including wine. The small 5 courses were supposed to represent thier whole menu. The meal was one of the worst we had even eaten. Please contact us for more info.
Lovely location. Great decor. Loveley receptionist. Worst dinner ever served to us. Semi frozen, limp meat with frozen chips incompletely cooked. Rude staff. No apologies on complaint.
Staff were very helpful and professional. Did not eat in restaurant so cannot comment but all other aspects of this hotel were excellent. Very easy access to beach, mountains and Santander.
A great base for beautiful Somo beach. Staff was very friendly and helpful, especially front desk staff. We were impressed by how many staff spoke English even though the hotel caters mainly to Spanish guests. Would have appreciated a minibar or small refrigerator in the room. Bottled water should be provided as there is nowhere nearby to purchase water or drinks outside of the hotel bar. Beach towels would be appreciated although we were not stopped from using the hotel towels for the beach.
Extreme friendliness of the staff
The hotel staff were very friendly and helpful. They spoke english well and made the effort to communicate with you in English. They couldn't do enough for you. The room was really lovely and very well appointed. The evening food has been described in your reviews as 'disappointing' but I would say that it was rustic. The buffet breakfast was very good, they even offered bacon and eggs which we took advantage of, but a little expensive at 12 euros. I would throughly recommend this hotel to anyone. nothing!
This was a great hotel, the staff couldn't do enough for us and they all speak English if only a little which is great when my Spanish is not so good. We found the food to be of a very good standard and talking to other people they found it the same.We really enjoyed our stay. Thank you
Excellent staff - friendly and helpful, really nice rooms. Didn't have the hotel breakfast but the cafeteria served delicious tortilla de patatas. Nothing negative comes to mind.
The hotel had a feeling of luxury and excellent cleanliness. Staff were discreet but very friendly and helpful. Food was excellent, and although a bit pricey, still gave super value.
The rooms were extremely comfortable and stylish. The staff were really welcoming and friendly. Although not applicable to us, some people may find the uphill walk from Somo village to the hotel difficult if they have mobility issues or if very hot and have children.
Great beach in Somo for surfing, running, sunbathing etc only 5 minuted walk from the hotel.