Pros (+) Location was great and central to everything.
Cons (-) Customer service basically did not exist: did not feel welcomed.
3 stars
Hilton Garden Inn Jackson Downtown
Photos of Hilton Garden Inn Jackson Downtown
Overview
The chic, 186 room Hilton Garden Inn Jackson Downtown is located in the heart of historic Downtown. The hotel was for many years known as the King Edward Hotel and is a city landmark. Just two blocks away is the Jackson Convention Complex, the Jackson AmTrak Train Terminal and numerous government offices and agencies. The Jackson International Airport (JAN) is an easy ten minute ride away. Walk to countless local attractions such as the Governor’s Mansion, the State Capital, the Museum of Art and Planetarium. Experience the charm and history the Hilton Garden Inn Jackson Downtown has to offer, along with modern conveniences you have come to expect while away from home. Everything will be right where you need it at the Hilton Garden Inn Jackson Downtown. Our plush, well thought-out sleeping rooms make one feel at home, but also include all the modern day cutting edge technology many savy travelers have come to expect. Guestrooms appointments include coffee makers, irons and ironing boards, and Neutrogena Hair products as well as microwave ovens and a miniature refrigerator. Complimentary Wireless Internet is available throughout the hotel grounds and guestrooms for your enjoyment. Additional Unique Amenities include: * Complimentary Weekday USA Today Newspaper * Complimentary 24 hour Business Center * Weekday Valet Laundry * Onsite Laundry facilities for those that prefer to do it themselves * Remote PrinterOn printing capabilities * Modern Precor Fitness Center complimentary to all hotel guest * Indoor Heated Swimming Pool Enjoy our culturally creative southern cuisine in the Great American Grill Restaurant, serving three meals a day and evening room service. We invite you and your colleagues to unwind in the Pavilion Lounge after a long day of travel and sample the finest in wines and spirits Jackson has to offer. Not enough time to go out to dinner, pop in the Pavilion Pantry and pick up frozen dinner selections and deserts to prepare in your guestroom. 6,000 square feet of flexible event space is conveniently located on the second level of this elegant hotel. The event space surrounds a beautifully appointed oval shaped floor cutout that overlooks the lobby level. This space is perfect for parties from 5 to 300. Our professional team of catering and event planners are here to ensure your every need is met to ensure a seamless and successful function that will not be easily forgotten. Whether the occasion be business or pleasure, we hope that you will allow us to bestow upon you and your family our Southern Hospitality and luxury of our new hotel. At the Hilton Garden Inn Jackson Downtown, you will be treated like a King.
Latest deals for Hilton Garden Inn Jackson Downtown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
Amenities at Hilton Garden Inn Jackson Downtown
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business center
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Internet
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Kitchen
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Kitchenette
Accessibility and suitability
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic pillow
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
General
- Family rooms
- Telephone
- Privacy curtain
- Storage available
Parking and transportation
- Parking
- Valet parking
- Private parking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Dining
- Minibar
- Restaurant
- Bar/Lounge
Pool and spa
- Hot tub
- Indoor pool
Bathroom
- Shower
- Hairdryer
Bedroom
- Feather pillow
- Sofa bed
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
Fitness
- Fitness center
Reviews of Hilton Garden Inn Jackson Downtown
6.7
Okay
1183 verified ratings
Wonderful
446
Very good
152
Good
138
Okay
84
Fair
111
Mediocre
57
Poor
195
Summary of reviews
Guests say
Guests appreciated the great location and friendly staff, but many expressed dissatisfaction with cleanliness issues, including stained carpets and unpleasant odors in the rooms. The hotel also faced criticism for outdated amenities and a lack of customer service in some areas.AI-Generated from customer reviews
Reviews(5)
Q&A(5)
Tips(10)
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Score by provider
6.4 out of 10
704 reviews
7.1 out of 10
303 reviews
5.8 out of 10
8 reviews
8.6 out of 10
5 reviews
All reviews
Pros (+) Beeston kept secret in Jackson. Only place I'll stay in town.
Pros (+) The woman who was taking care of the breakfast area on Sunday, January 12th provided excellent customer service!
Pros (+) I found a weekday room on sale on the internet while travelling to Austin to visit old friends. My friend Nigel and I had a fabulous time, and the view and service are absolutley ONE THOUSAND GOLDEN STARS. Thank you for offering Austin such a fabulous hotel (:})
Cons (-) NOTHING. Well, my cheap weekday room didn't have a bathtub, but I still enjoyed y'all's amenities immensely.
Pros (+) This is a great historic hotel that has been fully renovated to modern conveniences. The rooms a very spacious and clean. The staff was very nice and helpful when needed.
Cons (-) The handicap room we stayed in (we are not handicapped) had a small bathroom countertop. Our friends staying in a standard room had a much larger countertop.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's valet service?
The valet service at the hotel is highly praised by guests for its efficiency and friendliness. However, some guests have mentioned that the valet parking comes at an additional cost.
How are the hotel's beds described by guests?
Guests have consistently praised the hotel's beds, describing them as extremely comfortable and highlighting the quality of the bedding.
What are the dining options available at the hotel?
The hotel offers a restaurant, bar/lounge, and coffee shop for guests to enjoy. However, some guests have expressed disappointment that breakfast is not included in the room rate and that room service was not readily available.
Is the hotel known for its cleanliness?
Guests have generally found the hotel to be clean, with friendly and helpful staff. However, a few guests have mentioned specific cleanliness concerns, such as the need for more attention to detail in certain areas.
What is the best time to visit the hotel?
The hotel experiences high season in April and low season in July. It's advisable to plan your visit accordingly to make the most of your stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Bringing Your Own Toiletries
Some guests reported issues with the cleanliness of the bathrooms and the availability of toiletries. Bringing your own toiletries might be a good idea to ensure a comfortable stay.
Be Mindful of the Neighborhood
Some guests mentioned that the hotel is located in a neighborhood with visible homeless activity. It's advisable to be mindful of the surroundings, especially when traveling with children.
Check Room Cleanliness Upon Arrival
A few guests reported cleanliness issues in their rooms, such as musty smells and unclean bathrooms. It's recommended to thoroughly check the room upon arrival and request a change if cleanliness standards are not met.
Consider Parking Options
Guests were surprised by the additional charge for parking. Consider exploring nearby parking options to find the most convenient and cost-effective solution.
Engage with the Friendly Staff
Numerous guests praised the friendly and helpful nature of the staff. Engaging with the staff for recommendations and assistance can enhance the overall experience.
Be Aware of Additional Charges
Some guests reported discrepancies in the charges, particularly related to valet and parking fees. It's advisable to review the final bill carefully and address any concerns with the hotel staff promptly.
Explore Nearby Attractions
The hotel's proximity to attractions like the Mississippi Museum of Art and the Mississippi Capitol Building makes it convenient for guests to explore the area's cultural and historical landmarks.
Consider Bringing Your Own Entertainment
While the hotel offers various media and entertainment amenities, some guests mentioned issues with the TV and radio. Bringing your own entertainment options might be beneficial.
Plan for Breakfast
Some guests were disappointed with the breakfast experience and the additional charges. Consider exploring nearby dining options for breakfast to ensure a satisfying start to the day.
Location
235 West Capitol Street, Jackson, MS 39201
What's nearby
- Jackson Amtrak Station71 yd
- Jackson Convention Complex334 yd
- Cathedral of St. Peter the Apostle0.3 mi
- Smith Robertson Museum and Cultural Center0.4 mi
- Mississippi Governor's Mansion0.5 mi
- Mississippi Capitol Building0.5 mi
- Old Mississippi State Capitol0.6 mi
- First Baptist Church of Jackson0.6 mi
- The Oaks House Museum1 mi
- Woodrow Wilson Bridge1 mi
- Jackson Volcano1 mi
- Mississippi Coliseum1.1 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Garden Inn Jackson Downtown
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
September | October | $116 | $126 |
Cheapest month to stay with an average 23% drop in price. | Most expensive month to stay with an average 20% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
When to book a room at Hilton Garden Inn Jackson Downtown
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hilton Garden Inn Jackson Downtown
FAQs when booking at Hilton Garden Inn Jackson Downtown
Nearby hotels and places to stay
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See most recommended stays in JacksonGood to know
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
6.6 | 0.3 mi | Jackson-Evers Intl | 6.6 mi |
Everything you need to know for your stay in Jackson
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