Kasson Hotels

Staff was very helpful and their continental breakfast was very adequate

The rooms are nice sized and the staff was wonderful. They are available anytime and will drop everything to help you. Very friendly and courteous. I liked that the pool is open until midnight instead of closing at 10 PM like most pools. Nice and clean.

No

I booked on kayak, using the "tomorrow" button, and the booking was made for the day I booked. I did not double check the dates. So I arrived at the hotel and they had no booking, the hotel was booked out..... Not happy! Your tomorrow button does not work!

Hot breakfast was great. ... staff was friendly.

I thought the pool would have been bigger. There was not a sign that says where the stairs are. .. We like to use stairs instead of elevator. Room was small for the 4 of us.

Nice hotel room for business travel and great wifi.

Outlets did not work properly in the kitchenette, causing a crock pot meal to be ruined, the oven did not heat reliably, delaying family meals, a nightstand was poorly balanced and fell on my 9 month old grandson requiring a trip to the hospital. The staff was not at all concerned by any of this. I was very disappointed because the previous year the staff was helpful, everything worked and we recommended this place to several family members who return annually.

Location

Room was small and uncomfortable. Room was cold(63 degrees) and heater didn't work. Drafty windows. Maintenance men eventually came and helped some. Food in the two restaurants in both restaurants was poor and expensive.

For folks going to the Mayo Clinic the location is ideal. Very close and the underground walkway from the hotel is a plus in poor weather.

I'm afraid the hotel needs some upgrades. For the price we paid I was expecting more. The room was dark, the heat controls weren't working properly (it was below zero outside), no extra blankets and the matress was soft.

Bugs and spiders in bathtub mold in bathroom

The beds were comfortable, the staff got me in early when I was in a pinch (not without attitude first) the rooms clean.

My room cost about $80 and the pet fee was $75, my dogs could have had their own room. The pet fee should never be as much as an entrie night stay.

Cleanliness and our grandson has allergies you were able to provide an air purifier.

I did not feel that the breakfast was as good as in the past at other Hampton inns

Friendly shuttle driver to the clinic and hospital. We arrived at the hotel around 11 a.m. And staff allowed us to check in to our room. We were able to relax before heading to clinic appointments

I loved it the staff was so friendly!I went down there bcuz i was sick it felt like home cant wait to go back!!

The staff was friendly, amenities excellent. I was in Rochester for one evening and this hotel was perfect. I even called the hotel to find out what kind of mattresses they have in the guest rooms. I have never slept better.

Location was pretty good.

Dirty. Right in front of my door, a huge stain on the carpet. Inside the room everything above eye level was covered in a thick layer of dust. It was pretty gross. I couldn't even use the 'closet' area because it was so covered in dust and grime.

Love the comfortable beds.

Limited choices for breakfast however if you ask they do bring out other items.

Friendly and helpful staff.

The elevator is old and scary.

Staff was very friendly and helpful.

It was cold out side.

The kitchen feature is terrific when having to stay for several days. Wifi works great, easy to get work done when away from home.

The flooring and chairs are in desperate need of replacement. They are scheduled for a renovation later this year.

Staff is terrific, friendly. They are knowledgeable about the Mayo experience and supportive to guests. Location is 15 minutes south of Mayo, so a quiet break from the hustle of downtown.

Being able to cook in the room. Very clean, and everything was in good repair.

The parking lot had ice between parking spaces. The Keurig coffee pots always had a line to get coffee. I would like more choices for the grab and go breakfast.

The staff was very pleasant and informative.

Room was very clean and bed very comfortable. Will definitely come back.

Absolutely wonderful room & very friendly staff throughout the hotel.

Wanted to be downtown more for new years eve so we would be within walking distance to where we wanted to go. Ended up we loved the hotel & they had a small bar/lounge right there. So what we thought was a disappointment was a pleasure!

I liked that it had free hot breakfast in the morning. It had a free shuttle service to the Mayo Clinic. The staff was friendly and professional. I liked the free parking in an underground garage.The atmosphere was warm and inviting.

The only thing that I didn't like was that the hot tub was in the middle of the game room. So you had kids on one side of the room playing video games and ping pong. Then people on the other side of the room working out or socializing. It wasn't relaxing.

The rooms were very comfortable and clean. The staff seemed genuinely concerned with making our stay pleasurable. I like that it had free Wi-Fi. It was conveniently located to restaurants. It had a beautiful patio area to enjoy and the lobby/sitting area was very warm and cozy. We could tell that the staff took pride in the place they worked.

This was my second stay at this hotel. Both stays have been great. Great place for mayo trip.