Kasson Hotels

Staff was great. Room large with comfortable bed and chairs.

no breakfast really. coffee and packaged granola bars not breakfast. sheets had blood and stains on them

Loved the pool. Breakfast open late in the morning.

Water slide only ran a few hours each day. No yogurt or hard boiled eggs for breakfast.

The bed was comfortable.

Oh boy. I can only imagine choosing this hotel for a germ friendly family with young kids. There were visible stains on the tub and floors and sheets (I asked for them to be replaced, but they were replaced by more sheets with stains)... ALL six of the pillows provided for the two beds were different sizes! It was amazing. The pools looked icky and resulted in the strong odor of chlorine wafting through the hallways. My room was near the facility storage, which is apparently insufficient... Something like 6 five foot tall plastic bins were placed on either side of my door to store the linens. The breakfast was sub-par for the standard fair at two star hotels. Etc. I didn't feel unsafe, and I didn't die. At the same time, It seems that you can get better quality for the price.

Nice hotel room for business travel and great wifi.

Outlets did not work properly in the kitchenette, causing a crock pot meal to be ruined, the oven did not heat reliably, delaying family meals, a nightstand was poorly balanced and fell on my 9 month old grandson requiring a trip to the hospital. The staff was not at all concerned by any of this. I was very disappointed because the previous year the staff was helpful, everything worked and we recommended this place to several family members who return annually.

No

Rooms and food good

Getting in and out with car not easy

People friendly, helpful".....clean Bed very uncomfortable

My wife has a bad back but found the bed comfortable. Room was clean. Breakfast was good.

It is very close to Saint Mary's Hospital but there are many in that general area.

Too expensive, the decor is dated, pool was closed for repairs, breakfast was luke warm and not very tasty.

Very clean and comfortable. Staff was great and always available

Room was small but very clean and nice. Very good breakfast. Nice outside seating.

The staff were very helpful and kind.

It is a bit far away from High Way 90, because the city is away from the high way. There is no other choice if one wants to stay in Rochester. So this is actually OK.

Clean and tasteful decor. Beds were comfortable and the hotel was quiet. The staff was friendly and helpful. Liked the free shuttle to Mayo Clinic.

The maid woke me up by knocking on my door (and the other hotel room doors) loudly at 830am! Checkout isn't until 11am. Also, they were vacuming the breakfast area while we were eating and it would have been nice to have a quite breakfast and have then vaccum after breakfast was done being served. The man who did our check-in was rude.

Great cordial staff.

The room was spacious and the staff was very courteous.

I didn't need all of the kitchen stuff, and would have preferred a less expensive room of a bit smaller size.

I was in town for 5 days of Mayo Clinic appointments. The Wyndham Garden was a wonderful place to stay. It accomodated my therapy dog great and the front desk staff was very helpful and friendly. The location was great for Mayo, restaurants and groceries. My friend rode his bike on the many city trails every day. Rochester and it's people are super inviting.

Can't beat the location, right across the ferret Dom the Mayo. Continental breakfast was good. Good selection of food and staff present to be of help. The staff throuout the hotel was very nice.

The rooms are very dated. They suffer from neglect as do some of the amenities provided by the hotel ( ex. The treadmills don't work because of the constant exposure to the pool's humid environment.

No need to go outside in the cold.

Toilet needed repair and it was not done for us. No breakfast included. WiFi not very speedy.

Lovely spacious room!

inadvertant wake up call from the staff at 4:30 am

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Hot breakfast was great. ... staff was friendly.

I thought the pool would have been bigger. There was not a sign that says where the stairs are. .. We like to use stairs instead of elevator. Room was small for the 4 of us.

The Staff was amazing, made us feel like a King and Queen. We wanted for nothing. Packed our breakfast for us in the morning because we had early morning appointments.

NO

swimming pool

poor access to check in poorly marked access to parking have to pay to park parking gate operators not functioning ( big inconvenience) Room floors were dirty, bathroom floors/ fixtures were dirty, cracked/broken tiles in floor and walls Bathroom fixtures were old , leaky faucets, flickering lights were poor needed bulb/maintenance/replacing. Room service cart was in the hallway with dirty dishes on it from the time we arrived and was "still there when we left" a day later. very "run down" appearance. I would not recommend someone staying there. I feel I should be compensated for this stay

It's a great location if you are going to the Mayor Clinic.

The rooms are very dated. They have no connected rooms. They did have some updated rooms for $75 more per night. The "Grand " in their name only represents their location, definitely not their room conditions.

Friendly staff, willing to help out. Room was a great deal

Because we are return customers, it was great that the staff (appeared) to remember us as we remembered them from the previous year. It is very possible that they just took ours names from the register, but they came across to remember us. That was just a great feeling. Thanks for the conversations when no one else was awake to chat with, thanks for the ride to and from, and most of all, thank you for making us feel as if we were your only guests.

Very much a high value for the $

The rooms were very clean, staff very nice and helpful. They even picked up my cab fare from the airport. The restrauant next door (Ground Round ) was also very clean and had an extensive menu.

Was quiet. When we checked in the front desk person was very friendly same with the one checking us out.

The fridge was so tiny and we staid a few days. Were unable to really put n e thing in it. Had a suite and still the bathroom was the usual hotel bathroom. Could have been a little nicer and bigger. The rooms looked nothing like the picture

The room was clean, beds were comfortable. We asked for a quite room and were placed a in a corner room on the 3rd floor; very quite. The breakfast was great everyday.

The pool was foggy the first day but cleared out. I don't know if it's a bad thing or what caused it but it cleared out by the next day.

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Great location, comfy room. The restaurant was very good as well

Nothing except it was close to where we were going

Room was small. Windows didn't lock. No soap in the bathroom. Toilet didn't flush. Bathtub was rigged with multiple pipes(unsafe for kids).

location; very comfortable bed and office chair

hallways and common areas somewhat dingy

Walking distance to the Mayo Clinic

Not the very high Hilton standard I'm used to.

Location

room was dirty, a lot of hair on the hair dryer. Saggy bed property was run down, I will not recommend to others

Nothing really. Was completely disappointed.

The pool and hot tub were out of order, the beds were old and uncomfortable and breakfast was horrible.

Nothing I couldn't check my room & couldn't get my money refund.

How I was treated at the front dear highly upset I didn't check into the room because outstanding deposit which I never heard before 100 per night

Room was nice and spacious. Bed very comfortable. Breakfast waffles were tasty. Staff very friendly and helpful.

Loud people across the hall.

Clean, really comfortable Comfort Suites; great view of the pond next to hotel; nice staff, management DAILY 5 PM [varies-by-day] soup + chocolate cookies is a nice touch. Nice room plan, microwave and fridge in a room, a separation semi-wall. Recommend!

sent us to a room that had not been cleaned in any way. came back down and they did send us to a room that had been cleaned.

The beds

Had a problem with checking in I was billed twice Overall something is lacking at this particular hotel

Everything about it was very nice. Very clean. Very nice staff. very comfortable room... I would recommend staying here to anyone.

Water pressure in shower was not great... I would have preferred a king size bed.

The room was great and clean.

The breakfast looked great, but there were no plates, just saucers and bowls. Too bad.

New,clean hotel with nice sized rooms well designed.

there was a big winter storm that hit the day of our arrival. roads were shut down and we were not able to make it to the hotel for our reservation. they hotel would not rebook the date for us and we ended up losing the reservation and out the money.

It was close to Mayo and had all we needed.

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