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I did not like the fact that one of the rooms I booked was upgraded and had the same style room as we had and paid less. Also there were no robes in the room as stipulated.
clean and friendly poor view from room
Caterig staff were very friendly The hotel looked tired and in need of refurbishment. The window in my room would not shut properly
Polite Staff and fast room service which provided hot food. lack of smoking rooms even though booking.com gives you this option.
The staff were very friendly and helpful. The room was very quiet despite the central location (traffic/promximity to local bars).
Waiting staff at breakfast were very nice and efficient The hotel had no room service or dining facilities to offer, this was not advertised on the website at the time of booking. The room was at best fair, dirty walls and stained bed linen. The lobby area had peeling wallpaper and appeared generally unclean. I have stayed in many hotels and this was at best pretty poor in comparison. I would rate this hotel as a 2 star.
The decor, comfortable bed and sky tv. The taxi firm the staff used was more expensive than the one we used to get back to the hotel.
everything was like i would of expected it to be
The staff are very friendly and professional Not all of the rooms are of the same level of comfort and quality however the staff are responsive to issues raised and are happy to move you to another one
The hotel is ideally situated for my needs. It is pleasant, comfortable and quiet. Only a small point but it would be nice to be able to switch off the bedside lamp with a switch on the lamp rather than having to reach through the bedside table and switch off the power from the socket.
Comfortable bed, good breakfast.
High quality feel to the room, quality textiles and linen. Excellent bed. Food first class. Will definately stay again. Although my room was beutifully finnished it was rather small - room 26. Brealfast service a little casual.
We stayed here when dropping our son off at Warwick Uni. Very convenient for uni, and nice part of the world. Hotel is small but rooms are clean and well designed and restaurant is good. Particularly found the staff professional and relaxed. A good team. We have already booked our return.
Excellent room, clean, comfortable. Modern but plenty of character. Friendly helpful staff. Excellent food, dinner and breakfast. Not enough milk with tea-making kit. Motion detector in bathroom needs to be more sensitive to prevent blackouts. Don't need "muzak" at breakfast!
Great on-site restaurant Parking behind hotel is difficult to find on arrival and has narrow spaces
The superb resraurant with excellent service and value I have none
Absolutely superb idea mixing the hotel with a Loch Fyne restaurant. Excellent evening meal and superb kippers for breakfast. Couldn't believe some people were having bacon and eggs! Can't think of any.
Beautiful characteristic building, clean modern bedrooms, polite and helpful staff, great seafood restaurant, very close to Kenilworth Castle, close to many other great bars, restaurants and pubs. I eventually had to leave.
the room the arrangements at breakfast
Excellent food served by charming staff The rooms were very hot becuase it was not possible to open the window fully. This made sleeping rather difficult.
Great value, clean and well equipped rooms, excellent restaurant and bars. Welcoming reception staff
Access to gym, pool and spa facilities.
Friendly staff, good food, and nice indoor pool.
Breakfast & Dinner very good Good hairdryer in useful position No drawers in room
Very comfortable hotel and extremly attentive staff - would definately book again Breakfast great but evening meals very expensive and only one meal choice for vegetarians !!!
Nice hotel good food, nice bar. My top floor room had no cold water in the morning
This hotel amazed me and my friend when we stayed for one night.The facillities were more like a 5* rating, very large room with large plasma tv's. We spent afew hour in the spa to relax,afew drinks by the fire in the bar and found that the buffet breakfast was fantastic. We will certainly be booking here again for next year the room price was unbeatable in the area. nothing at all.
thee relaxed atmosphere
Clean confortable room, very good value weekend rate, good breakfast in attractive conservatory. Pleasant helpful staff. Accomodation building typical of a conference venue and the main building apart lacking any character.
Very friendly staff. Excellent breakfast. Good value for money. Our room did not reflect the rooms advertised on the web site and this was a huge disappointment. Sauna not working.
The staff were very attentive and nothing was to much trouble. They ar a credit to teh hotel and company. PLease pass on my comments.
The main hotel part. The acccommodation being outside. It felt like you were going to a swimming pool.
the site was excellent and just a sort distance from town
Wonderful setting, good value for money. Good facilities. The furniture in the room was very basic and looked cheap. Booked double room for 2 people, yet bed pushed against wall, so not very practical for 2.
Quiet, polite staff. My wife complained that the bed was too soft
Lovely room with plenty of hot water and contempory products. Excellent quality towels and very comfortable bed. We were impressed with the ipod dock as well. Polite staff which contributed to a brilliant evening at a wedding reception. We were a little disappointed that we weren't informed of the sauna/gym facilities as we would have loved to have taken advantage of these. Perhaps pointing this out on booking confirmations would be a good idea as we didn't have time to look at your web site.
stayed at hotel after a wedding that took place there. found the staff helpful and friendly and food was exellent. none
owners where great everything was spotless the breakfast was beautiful nothing everything was excellent
Friendly & attentive staff. None.
Convenience to town centre, extremely clean, very friendly. Good size room with bath for the baby.
Warm welcome, inviting entrance and cosy reception area
Extremely clean, very thoughtful and friendly owners - all the little things were there, in the room and at breakfast, catered for vegetarians, very well cooked food - very enjoyable and restful.
The room was a fair size, everything was spotless, the furnishings were tasteful and good quality, staff were pleasant but not intrusive. Breakfast was tasty. It's a shame that the reception area, right by the front door, was small and had to double as the lounge.
Lovely comfortable room, clean hotel and good breakfast. Very good idea to have a small communal fridge with fresh milk and bottled water. Friendly, helpful owners. Quiet but excellent location. Lots of restaurants within walking distance. Would recommend tour of Kenilworth Castle. Nothing bad to report.
Victoria Lodge has been decorated beautifully and finished with personal touches that most large hotels fail to manage. I would recommend more people to use Victoria Lodge instead of the larger hotels & made my booking as a corporate stay.
fresh milk and water for the tea/coffee from fridge Very friendly and helpful owners Superb breakfast
Warm welcome and friendly owners. The rooms were very well presented and had comfy beds, large bathrooms and extra touches. The fridge (located on the first floor landing) also provided fresh milk and bottled mineral water which was an added bonus. Overall a very enjoyable stay and we will definately return in the future. Nothing.
The staff were very friendly and approachable. Management were not in evidence. The staff need more training, and management need to take control.
Service at breakfast very good, as was the food. Beyond the reception area, the hotel appeared very tired.
The large size bed was very comfortable The lamp in my room was not working and was dangerous. The staff dealt with it promptly though
Hotel staff gave excellant customer service Bed was not good, and bathroom water system was noisy next door
warwick castle & breakfast decoration very tatty
It provides all that I require for my short stays, good food, comfortable rooms and Wifi access. It is very noisy in the rooms nearest the road.
It was in an ideal location. A lovely outlook into the countryside.
Food at night was not very good value. I complained about one meal and did not feel it was taken very seriously. The beds in the room were uncomfortable and the extractor fan did not work in the bathroom.
Lovely Rooms and attentive staff Lack of choice in the restaurant
We felt rushed during the meal in the resturant
ease of access to rail station & airport & NEC facilities. The staff were very helpful & polite. Would definately use this hotel again.
Hotel room had a strong smokey smell to it even thogh a non smoking hotel
Efficient and friendly Staff Very good pool and liesure set up Room a little basic - very little toiletries and no biscuits with the coffee/tea making facilities
Freindly Staff Value for money size of room no bath
The staff were very helpfull and the location being close to the NEC The hairdryer in our room did not work.
The hotel was comfortable When we entered the room it was freezing. There was no instuctions on how to use the heating/cooling system. We booked an early morning call for 7am, this was not forthcoming and as a result were later than expected for an engagement. When this was pointed out to reception at checkout all that was offered was 'sorry' I feel we should have been offered maybe a free breakfast as compensation.
The public areas were very welcoming, the restaurant was very good and the staff were very helpful. The coldness of the breakfast room which was almost next to the front door.
Good food and good service Warm, ac would be a benefit
Easy access to NEC site The decor is a bit "tired" although I appreciate the hotel is well used 24/7
Polite and helpful staff Tv to complecated
Food okay Reception - bloody slow. Bar - cold and slow servioce.
We were close to the NEC (attending Crufts) Hotel easy to find, we were made welcome - no charge for our dog, (unlike most hotels/travel lodges). Breakfast delicious and service excellent! Had slight problem with leak on shower attachment (got soaked!) and bath taps a bit strange.
Good price, in a good location, it had very comfortable beds and pillows, nice fire in the bar. Buffet breakfast not great, the food was served too cold. And the temperature in the bar was too cold also.
The relaxed atmosphere and friendliness of staff.
helpfull staff, good food, easy parking no
Excellent value for money on the price we paid. Plenty of available car parking space. Friendly and helpful staff. Good location to Birmingham and walking distance to Touchwood shopping centre. Good breakfast and leisure centre. Its was cold. Very cold in the corridors and room was cold, as the heating system was not working. Vector heaters had already been given out, but extra blankets were delivered to our room very promptly. Only heating in the room was the bathrooms towel rail.
Good value at £59 but not if if it was dearer Standards have slipped in last 3 years Breakfast not so good No biscuits in rooms Had the nerve to charge residents to park there!
Lobby bar, reception service. No service at breakfast, cold plates, had to ask twice for tea, then had to get own cups, knifed forks ect... Off other tables, in view of waiters who did or said nothing. Room smelt damp and looked a little dated.
No draught beer
the wi-fi, good food, comfortable room, very helpful staff, free carparking and a central position for the agricultural showground squeeky floor boards
The restaurant in the hotel was excellent with a good range of South Indian food that was presented well and which was good value for money. The room was excellent and the staflf could not have been more wecoming.
Internet access was too expensive. Rooms were spacious and comfortable. There was a lot of noise transfered from the room above 306. Just creaky floors and hollow ceiling I guess.
Best was the room decor Pokey reception desk under the stairs
The room 004 did not have a window that we could see out of or open to ventilate the room. The bathroom was very small and had no mat in the bath to prevent slipping.
Location and parking. Welcome from Receptionist. No
Very good food god, staff very good. Did not replace towels that was taken or tea bags but when asked was given tea bags.
friendly and polite staff room decor and bedding very tired and worn. Food at restuarant poor.
Good kitchen, good location Internet accessibly only with the laptop, not computers available for axes to internet, not information about local restorants
Nice location, great breakfast and staff are friendly Room decor dated and some of the electrical points were broken (h&s officer would love this place!) shower mouldly on the tiles. Very creaky floors and doors also could do with an oil! Parking at rear is poor for residents as the car park also gets used for the open indian resturant on the hotel so coming back late means no space to park.
Very friendly, handy for town None
Beds and other room furniture fine, water hot, towels and soap clean and replaced as necessary and breakfasts good. Heating in room failed, and though we were given a fan heater this was not really satisfactory and we were not offered an alternative room.
Staff very friendly Breakfast only average
Peace and Quite nothing
i had booked a twin room on a lower floor. We were given the family room on the ground floor at the same price as the twin. Excellent! Lady that booked us in could have been more welcoming.
The breakfast was fabulous, I had a job to finish it there was that much. Not being in the main building.
A family run B&B in an excellent location for the town centre and the station if arriving by train. Breakfast very good, if slightly on the small side if hungry. Rooms in need of updating but are very clean and comfortable. Loads of free parking.
Freindly staff. Clean Rooms. Good location
Friendly welcome and attentiveness Carpet in the bathroom
Very clean and modern and centrally located. Staff very helpful and pleasant.
very quiet and romantic hotel to stay at stairs going to the rooms were very squeaky late at night
We loved everything about it, the food, beer and service was excellent. the room was clean and the location is very good for the Birmingham NEC which was the reason why we stayed at The Old Mill. The pub has loads of character as well. We would definitely stay there again There was nothing that we didn't like about it
Lovely atmosphere, friendly staff, big rooms. The room could have had a bit more lighting,
friendliness of staff also beside river location shower facilities were "tired" and need refurbishing
Size of room,location of hotel,very comfortable
The location and setting of the hotel was superb. The room was very spacious and clean. The restaurant had a wonderful ambience and a good selection of food on the menu. Sitting outside, enjoying a drink, on the decking area by the river was very pleasant. The staff were friendly and helpful. I would recommend the hotel to anybody looking for a quiet relaxing break.
Staff very friendly and nice bar/restaurant Noisy central heating system
Excellent service from all staff. Excellent food and restaurant facilities. Excellent ambience in bar and restaurant area. Spacious room layout. Free wifi and excellent car parking facilities. Felt safe as a single female guest. External light close to the window and only a thin blind meant that the room remained relatively light all night making it difficult to sleep. Pillows thin, hard and uncomfortable. Shower would not fully turn off and could be heard dripping all night - again making it difficult to sleep.
Service and Comfort
Staff were very helpful The food, to be avoided at all costs. My partner was served mashed potato that was still frozen.
Excellent service from helpful and experienced staff, feature rooms with period furniture were a delight, good choice of food well prepared, and beautiful, well kept gardens.
The atmosphere and surroundings, and also the peace and tranquility
My stay was very comfortable and relaxed enhanced by the atmosphere and setting of the abbey's history. Most enjoyable and will visit again when opportunity allows.
The most wonderful hotel we have ever stayed in. Just beautiful. The bill was wrong when first issued. This was corrected very quickly.
It was such a different hotel experince and very intersting from a historical perspective- great price at off peak rates wonderfully quiet, tranquil, excellent food and the staff made you feel very special. A great place to go with a few friends to get away and relax in style. You really need to have a rental car so you can drive around and explore the other areas like Warwick castle
The hotel staff were extremely efficient and friendly, nothing was too much trouble, the hotel is an exceptional location and eventhough it was a busy weekend the hotel was peaceful and relaxed.
The setting of this hotel is really special. Located adjacent to a beautiful park with nice walks and woodland it is a great place for spending time relaxing. For me, the darkened medieval atmosphere and interesting decoration is what sets it apart. At £170 for the night, it was the most expensive hotel I've stayed at. But, other than its unique setting and interesting decor, it certainly didn't offer anything else as outstanding as the price. Service was very basic. For instance, no-one to show you to the room, certainly no help to carry your bags. No indication either at check-in or on the paperwork that check-out is 11.00am. Breakfast was included, but as it finished too early for me at 10.00 am this was not sampled. Also, there was pressure to throw me out of the room at 11.00am as this is their (too early) check-out time. Perhaps a visit to the far East for the staff would educate them in the standards that are now expected by international travellers.
The unique nature of the hotel and the staff who were excellent. It was exceptional value for money as well. I will certainly stay there again
Very atmospheric - loved the 'Ancient' decor! Much too dark - couldn't see to read in the bedrooms and quite often got lost in the corridors - very confusing in an emergency!
Beautiful old Abbey, with decor consistent with old english style. Staff were exceptional Could do with a better hot water system
The staff were very helpful Food in restaurant was not hot enough
It was extremely comfortable and peaceful. The service and choice at breakfast was great. A pleasant stay. Changing facilities were a little cramped in the leisure area.
The staff were excellent and the food good Having to pay £3 per day for car parking
Hotel very modern and convenient to racecourse . Guest ares clean and spacious. Some confusion regarding car park charging for overnight guests and food expensive
expensive to stay. Unacceptable to have to pay £5 per night for car parking and £18 for internet access. In the Far East these would all be Free for Guests. would not stay again because of this. (Also £3.95 for a bottle of water in your room./ Outrageous!!
Clean, comfortable, style of furnishing. professional staff who were well trained and efficient. Car Parking Charges Limited food choice in the main restaurant, buffet style did not like, good starters but main course is not to my liking in terms of quality
rooms need updating
Staff, decor, room lighting, bar snacks, checkout, Price of food and drinks,
Food was excellent. room was very clean and the staff very friendly Nothing we didnt like
good quality tasteful fixtures & fittings, spacious & comfortable having to go outside in street to get to breakfast. Breakfast tables not cleared so difficult to find unused table.
Location convenient. Staff very helpful. Rooms clean and comfortable. Breakfast very good Heating in room could not be turned off and remained on all night.
Money had been spent on the right things like the bed which was very comfortable & the bedlinen, the bathroom & the flatscreen TV. Also the towels were of very good quality.
The best thing about my trip was when I checking out and leaving in the morning. The staff were attentive but the hotel really let them down. This hotel is very run down and dirty. My room was very small the curtains were falling down, the carpet was filthy, the shower was covered in mould and the divan bed didn't even have a valance on it. disgusting room. I would never stay there again or recommend it to anyone.
however the room was big and the bed was comfortable. the service at the hotel was poor as the room did not have everything it said it would, also the breakfast was poor as it was cold and had to ask for everything, even salt and pepper. I have never stayed anywhere where you get poured one cup of tea then left with no service.
A newly refurbished, well designed and comfortable hotel. Good breakfast in an elegant room. Hotel centrally situated in Kenilworth. Difficult car parking (though the staff were very helpful with this) and no bed side light or light switch in the room I used.
The staff greeted me as if I was their most important customer ever. and was the same until I left. Food was excellent at extremely reasonable prices. Room was really well appointed. Nothing !
The hotel was very lovely and the decor was luxurious! I was only there one night, but found it very welcoming and confortable, The breakfast was perfect and I was tended to very well. The parking was limited so I had to drive around for a while and then park 'illeagally'!! It would help guests who don't know the area where would be good places to park if the (small) hotel car park is full.
The staff were smart, friendly and dealt with all our queries promptly and effeciently. Breakfast used proper local produce and was cooked to order. Despite being situated on the main road through Kenilworth the room was well soundproofed and there was very little traffic noise. The bathroom was a good size with a full bath/shower and room to walk round in it.
Our room had a super large bed, a powerful shower and was spacious. The hotel staff were friendly. Reasonable value for a one night styop-over Bedroom lacked lighting, at 3 pm our room wasn't ready, practically every component of the cooked breakfast was under cooked
The breakfast service & food were both good & efficient The long walk and lack of lifts to my room
Located near to NEC Staff inexperienced and not the most customer orientated. Quite expensive for the quality and the limited facilities.
I thought the whole experience staying at the Manor was a very pleasant one, from the warm welcome on arrival the service at breakfast through to the help I received on departure. Nothing
Excellent hotel, highly recommended
A perfect setting in a beautiful suburb not far from NEC Good food and a friendly staff
The staff were very friendly even though the hotel was very quiet.Especially the lady who served in the Triumph bar and the food was excellent
Bars One bar closed early
It was clean and comfotable. the staff were polite friendly and helpfull
Convenient location. Low noise level from outside. Comfortable. Couldn't get a small snack with a glass of wine.
The Hotel was big but still very cosy. The standards of the rooms outweighed my expectations and I was upgraded for free as there was a better room available. I really couldnt recommend this hotel enough
The hotel was easy to get to. The room and bed were comfortable. The breakfast buffet was of a very high quality, it's not often that hotel breakfasts are worth the money but this one was. The room had not been vacuumed before I arrived. The room was too hot when I arrived and the air conditioning was set to be 'centrally controlled' so I couldn't change it.
Room was excellent Restauant was fully booked in the evening although plenty of takeout places to choosee from. The staff were really slow in the morning at breakfast too ordered a coffee and then sat there for 10 mins with no one explaining it was self-service and then not knowing how to charge the bill to my room account. Was in a hurry, so really annoying
From the second you set foot through the doors into the foyer, there was a great warmh of welcome as well as a very high standard of cleanliness and attention to detail on the interior design.
Friendly staff Difficult to struggle through the dorrs from the car park with suitcase, brief case, laptop and handbag!
Good staff on reception and in breakfast room Room was a bit cold - had to ask for a heater. Toiled for a long time to get internet access - when I queried with reception they said they had to "release" access - which was annoying as I wasted time trying to resolve. Would have been useful if there had been a notice in the room to this effect.
Fine,it is good and the service is fine .the only problem is it is too cold inside the room,even if turn the air conditioner to 30degree
Nice place and centrally located Room wasn't very warm
Staff helpful and discrete Hotel was cold in places at times toilets on first floor were rather lonely, seemed strange that none on ground floor
very friendly and helpful staff, central location
The whole experience was brilliant at a brilliant price too
The facilities were ok for the price...ie.Bar / Breakfast. and the hotel is fairly close to the NEC. The hotel staff in the Bar /Front Desk/Restaurant seemed bored and demotivated. There didn't seem to be many people staying at the hotel, so it seemed the were doing 'the minimum'
Good hotel and good clean room and breakfast nice. I was asked for extra £20 pounds when arriving but it said on website all fees and service charges were included in the room charge but I got it sorted out by a member of my party.
We found the hotel to be clean and comfortable, it suited all of our needs, and the food was really good, if a little too 'arty' for our tastes.
Good environment and nice golf pitch. I found a spider on my bed.
the swimming pool and facilities
Great hotel and leisure club just wished i'd stayed longer to use them ! comfortable clean beds and towels breakfast was great and lots of it, would certainly stay again.had an event at the Motorcycle Museum which was really close. None
Due to our experience there was nothing to like apart from the view from the room. Bedspread in room 219 had holes. Went to Cellar Bar late pm prior to dinner - bar was full of 'gents' and very rowdy - eventually gave up and went upstairs with our drinks. Went to dinner to discover that myself and friend were the only females in the restaurant. Although only 7.45pm restaurant very loud as golf parties and stag do's in already - as obviously been drinking 'all afternoon' there behaviour was not suitable to being in a restaurant. Menu disappointing as it had half of the choices on it that the web site gave. Food poor quality - only canteen standard as obviously used to being 'churned' out in high volume for golfers and stags. Trouble in Cellar Bar late at night - drunk tried to intice husband into a fight.
The Leisure facilities and sauna were superb, very clean, with the staff being most helpful. The pool was really good. The reception staff were also very helpful in sorting out a colleague at their sister hotel nearby
The swimming pool was very good and the man opened it up especially for me as they had listed the opening times wrong. The restaurant had very little menu choice. The bed was extremely uncomfortable. The staff failed to make my wake up call making me late for attendance on our stand at a show at the nec. Not very happy. Was booked for two nights, only stayed the one!
Altho very near centre of Coventry, one would have thought you were in the country. Very friendly staff, fantastic Leisure centre and pool, choice of a restaurant or Cellar bar for food & drinks, very reasonably priced.
nothing The quality of this hotel was very poor, its badly needs modernising, the heating did not work and the food was poor.
The convenience of being in the City Centre and not being that far from our function. The hotel was excellent in all categories
convinient central location no
The size of the room. Doors and frames needed replacing .Also around the bath the sealant needed replacing.
Easy access to City Centre, breakfast excellent,efficient polite staff No hotel parking
The free tea and coffee and the trouser press. The odd stain on the carpet and the increased security on the hotel room door did not seem to work
the fact that it was in the town centre and near the bus station which made it easy for me to my business. Nice large room and a good breakfast to start the day.
Leaving Website states Carpark, there is no carpark at the hotel, I had to use a pay and display 6 minutes walk away. Room was very poorly maintained. No vending machine in operation so could not get a snack on arrival at 11pm. Breakfast was luke warm, just passable but not worth the £10 charged
Very close to shops and services - within 5 minutes walk of the main shopping area. Had no key for my room so I had to be let in by hotel staff each time. Got held up at reception as somebody was being quite forthright in asking for rooms to be swapped around. As I was the only other person waiting I feel I should have been served first so that the receptionist could go back to the more complicated complaint. Lift was broken and kept stopping on floor 5. Windows are complicated which could be an issue in summer.
In City Centre The shabbiness of the room, and ill fitting, matress and duvet to bed base.
Excellent supply of pastries, biscuits, coffee, fruit and daily newspapers throughout the day. Staff all very friendly and extremely helpful. Breakfast excellent. Obviously set up for conference events and did not really cater for non- business guests. Only 10 guests the weekend we stayed and hotel was too quiet at times. Bar food was adequate, but some listed menu's not available.