Just steps from Gay Street and a short walk to Market Square and Old City, Crowne Plaza Knoxville Downtown University is the hotel in downtown Knoxville that puts you at the center of it all. Whether you’re heading to a show at the Tennessee Theatre, exploring the Knoxville Museum of Art, or cheering at Neyland Stadium, our location connects you to the energy of the city and the campus. Near the University of Tennessee and just half a mile from the Knoxville Convention Center, we offer easy access for business, campus events and local gatherings. Our hotel blends classic Southern charm with modern convenience, ideal for family weekends, football games, meetings and more. Inside, you’ll find purposeful spaces to stay connected and unwind. Enjoy free Wi-Fi, a fully equipped fitness center with a dedicated cardio room, and a heated indoor pool. Dine at Mahogany’s, explore our marketplace with local goods, or host your next gathering in over 15,000 square feet of flexible event space. We’re pet-friendly, parking is easy, and our team is always ready to welcome you.
8.9
Very good
1351 reviews
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Amenities at Crowne Plaza Knoxville Downtown University By IHG
Indoor pool
Fitness center
Restaurant
Bar/Lounge
Room service
Free Wi-Fi
Tea/coffee maker
Coffee machine
Valet parking
Business center
Reviews of Crowne Plaza Knoxville Downtown University By IHG
8.9
Very good
1351 verified ratings
Wonderful
911
Very good
178
Good
117
Okay
41
Fair
43
Mediocre
18
Poor
43
Summary of reviews
Guests say
Guests consistently praised the hotel's excellent location, making it convenient for downtown activities and events. The staff received many compliments for being friendly, helpful, and welcoming, contributing to a positive guest experience. Cleanliness was also highlighted, with several guests noting well-kept and tidy rooms. However, parking was a frequent source of dissatisfaction, with multiple guests mentioning extra charges, confusing policies, or inconvenient garage setups. Despite some negative feedback on parking and occasional service lapses, the overall impression was positive, especially regarding location, staff, and cleanliness.
AI-Generated from customer reviews
Location10 out of 10
Service9 out of 10
Cleanliness8.5 out of 10
Parking2.5 out of 10
Reviews(4)
Q&A(5)
Tips(10)
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8.9/10
8.9 out of 10
911 reviews
8.9/10
8.9 out of 10
263 reviews
8.4/10
8.4 out of 10
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7.7
Good
Anonymous, Dec 2019
Pros (+) Room was spacious and bed was comfortable.
Cons (-) There was a wedding the night I stayed so the parking garage was full. I had to leave my car out front and come down at 11:00 pm to move it into the garage. We ordered the express breakfast and it was 30 minutes late and half not edible.
5.1
Fair
Kelsey, Jan 2018
Pros (+) They allowed me to check in a couple of hours early...
Cons (-) The cleanliness of the hotel was at an all time low. My entire floor smelled very bad. As if their was a sewage issue or something. Also, if you're facing the elevators, the elevator to the left smells like it's been thrown up in a numerous amount of times. Horrible smells throughout....
10
Wonderful
Don, Jul 2017
Pros (+) Proximity to downtown business, restaurants and entertainment.
5.4
Fair
Heather, Jan 2017
Pros (+) When I entered the Crowne Plaza on a Friday night the lobby smelled overwhelmingly of fish. There was a buffet on the next floor up that was the cause of the odor. I know there was lots of fish because when I asked if they had any vegetarian options I was offered many species of fish. I was shocked that the staff at a restaurant wouldn't understand what a vegetarian is. I normally travel with my h...
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AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What can I expect from the hotel's staff?
The staff at Crowne Plaza Knoxville Downtown University is known for being amazing, hospitable, and friendly, ensuring a welcoming and accommodating experience for all guests.
Are the beds comfortable at Crowne Plaza Knoxville Downtown University?
Guests have praised the hotel for its very comfortable beds, ensuring a good night's sleep and a restful stay.
Is parking available at the hotel?
Parking is available at the hotel, although some guests have mentioned that the parking garage can be crowded and the exits small.
How is the food quality at Crowne Plaza Knoxville Downtown University?
While the hotel's restaurant and breakfast have been praised, some guests have mentioned that room service food quality can be inconsistent, so it's advisable to inquire about the menu options.
What is the best time to visit Crowne Plaza Knoxville Downtown University?
The high season at the hotel is in September, and the low season is in October, so visitors may want to consider these months for their stay based on their preferences and travel plans.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Downtown Location
The hotel's location in downtown Knoxville makes it convenient for accessing restaurants, shops, and nearby attractions, such as Market Square and the Tennessee Theatre.
Consider Booking a Breakfast Package
Some guests were pleased with the breakfast offered at the hotel, so consider booking a package that includes breakfast to start your day off right.
Be Mindful of Parking
Guests noted that parking can be tight and may incur an additional fee, so plan accordingly, especially if you have a larger vehicle.
Check for Room Cleanliness
While many guests praised the cleanliness of the rooms, some mentioned issues with cleanliness, such as dirty cups and towels. It may be helpful to double-check the room upon arrival.
Confirm Buffet Availability
If you're interested in the buffet breakfast, it's advisable to check the availability, especially during peak times when it may be crowded.
Take Note of Noise Levels
A few guests mentioned thin walls and noise from neighboring rooms, so light sleepers may want to consider this when choosing a room or bring earplugs.
Utilize the Fitness Center
Guests were impressed with the hotel's fitness area, so if you enjoy working out, be sure to take advantage of this amenity during your stay.
Be Aware of Elevator Availability
Some guests experienced issues with the elevators, so if mobility is a concern, it's advisable to inquire about the current status of the elevators before booking.
Consider Pet-Friendly Accommodation
If you're traveling with pets, the hotel accepts dogs for a fee, as mentioned by some guests.
Location
401 West Summit Hill Drive, Knoxville, TN 37902
What's nearby
Market Square123 yd
Gay Street271 yd
East Tennessee Historical Society423 yd
Tennessee Theatre436 yd
L&N Station0.3 mi
Bijou Theatre0.4 mi
Sunsphere Tower0.4 mi
Medical Arts Building0.4 mi
Knox County Courthouse0.5 mi
First Baptist Church0.5 mi
Andrew Johnson Building0.5 mi
Knoxville Civic Auditorium and Coliseum0.5 mi
Policies
Check-in/Check-out
Check in anytime after 3:00 PM, check out anytime before 12:00 PM
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.
Essential information about Crowne Plaza Knoxville Downtown University By IHG
Low season
High season
Average price (weeknight)
Average price (weekend night)
June
April
$210
$374
Cheapest month to stay with an average 47% drop in price.
Most expensive month to stay with an average 177% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.
Crowne Plaza Knoxville Downtown University By IHG
Which month has the cheapest rates at Crowne Plaza Knoxville Downtown University By IHG?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Crowne Plaza Knoxville Downtown University By IHG is December, with an average nightly rate of $142. The most expensive month is October at $487 per night.
What is the cheapest day to book Crowne Plaza Knoxville Downtown University By IHG?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Crowne Plaza Knoxville Downtown University By IHG is Wednesday, with an average nightly rate of $128. The most expensive day is Friday at $476 per night.
How far in advance should you book Crowne Plaza Knoxville Downtown University By IHG?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Crowne Plaza Knoxville Downtown University By IHG, book around 11 weeks in advance. This could save you approximately 40% compared to booking last minute.
KAYAK's top tips for your stay at Crowne Plaza Knoxville Downtown University By IHG
If you’re after a cheap room at Crowne Plaza Knoxville Downtown University By IHG, then you should consider staying during the low season. The cheapest deals can generally be found in June and August.
Prices can also vary depending on which day of the week you stay. For the best room deals at Crowne Plaza Knoxville Downtown University By IHG, plan to stay on a Wednesday or Monday. The most expensive day is usually Friday.
The cheapest price a room at Crowne Plaza Knoxville Downtown University By IHG was booked for on KAYAK in the last 2 weeks was $182, while the most expensive was $182.
How long should you stay at Crowne Plaza Knoxville Downtown University By IHG? KAYAK users usually book their rooms here for 1 day.
FAQs when booking at Crowne Plaza Knoxville Downtown University By IHG
Where is Crowne Plaza Knoxville Downtown University By IHG located?
Crowne Plaza Knoxville Downtown University By IHG is located at 401 West Summit Hill Drive in Downtown, 0.4 miles from the center of Knoxville. Market Square is the closest landmark to Crowne Plaza Knoxville Downtown University By IHG.
When is check-in time and check-out time at Crowne Plaza Knoxville Downtown University By IHG?
Check-in time is 3:00 PM and check-out time is 12:00 PM at Crowne Plaza Knoxville Downtown University By IHG.
Does Crowne Plaza Knoxville Downtown University By IHG offer free Wi-Fi?
Yes, Crowne Plaza Knoxville Downtown University By IHG offers free Wi-Fi.
How far is Crowne Plaza Knoxville Downtown University By IHG from the airport?
Crowne Plaza Knoxville Downtown University By IHG is 11.7 miles from Knoxville McGhee Tyson. Crowne Plaza Knoxville Downtown University By IHG is 85.7 miles from Asheville Regional.
Does Crowne Plaza Knoxville Downtown University By IHG have a pool?
Yes, Crowne Plaza Knoxville Downtown University By IHG has a pool onsite.
How does KAYAK find such great Crowne Plaza Knoxville Downtown University By IHG hotel deals?
KAYAK scours the web for all room deals available at Crowne Plaza Knoxville Downtown University By IHG in Knoxville and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Crowne Plaza Knoxville Downtown University By IHG and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Crowne Plaza Knoxville Downtown University By IHG.
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