Crowne Plaza Knoxville Downtown University

401 West Summit Hill Drive, Knoxville, TN 37902, United States
+1 865 522 2600

Cheapest
rate per night

8.9

Excellent
based on 731 reviews
Crowne Plaza Knoxville Downtown University - Knoxville, TN
Fri 10/30
-
Sat 10/31
Compare vs. KAYAK |

Provider Nightly total
KAYAK $92
Priceline $94
Snaptravel $100
KAYAK
Priceline
Snaptravel

Good to know

Value for money

8.5

Distance to city center

0.4 mi

Location rating

9.5

Nearest Airport

Knoxville McGhee Tyson

Distance to airport

11.7 mi

Rooms

Fri 10/30
Sat 10/31

Standard Rooms

$100+

Bed type
Provider
Nightly
Unknown
$100 per night
Twin bed
$114 per night

Double Rooms

$92+

Bed type
Provider
Nightly
Double bed
$92 per night
Double bed
$94 per night
Double bed
$101 per night
Double bed
$101 per night
Double bed
$109 per night
Double bed
$109 per night
Double bed
$111 per night
Double bed
$118 per night
Double bed
$118 per night

King Rooms

$148+

Bed type
Provider
Nightly
King bed
$148 per night
King bed
$263 per night

Queen Rooms

$109+

Bed type
Provider
Nightly
Queen bed
$109 per night
Queen bed
$112 per night
Queen bed
$118 per night
Queen bed
$118 per night
Queen bed
$128 per night
Queen bed
$191 per night
Queen bed
$268 per night

Executive Rooms

$254+

Bed type
Provider
Nightly
Unknown
$254 per night

Reviews

Pros

Cons

Traveler rating

384
88
25
9
8

Time of year

Traveler type

Show reviews that mention

+
friendly staff in 219 reviews
great location in 206 reviews
parking should be free in 82 reviews
breakfast buffet in 73 reviews
room service in 46 reviews
great food in 38 reviews
downtown knoxville in 32 reviews
market square in 24 reviews
friendly and helpful in 19 reviews
beautiful lobby in 15 reviews
comfortable beds in 13 reviews
great the room in 11 reviews
trolley stop in 10 reviews
short walk in 9 reviews
close to shopping in 7 reviews
pet friendly in 7 reviews
  • Good
    Dec 2019
    7.7

    Room was spacious and bed was comfortable.

    There was a wedding the night I stayed so the parking garage was full. I had to leave my car out front and come down at 11:00 pm to move it into the garage. We ordered the express breakfast and it was 30 minutes late and half not edible.

  • Okay
    Jan 2018
    5.1

    We always stay at Crowne Plaza when we travel..but.

    They allowed me to check in a couple of hours early...

    The cleanliness of the hotel was at an all time low. My entire floor smelled very bad. As if their was a sewage issue or something. Also, if you're facing the elevators, the elevator to the left smells like it's been thrown up in a numerous amount of times. Horrible smells throughout....

  • Excellent
    Jul 2017
    10.0

    Front desk staff was the best I have experienced in a long while.

    Proximity to downtown business, restaurants and entertainment.

  • Okay
    Jan 2017
    5.4

    Horrible food and service

    When I entered the Crowne Plaza on a Friday night the lobby smelled overwhelmingly of fish. There was a buffet on the next floor up that was the cause of the odor. I know there was lots of fish because when I asked if they had any vegetarian options I was offered many species of fish. I was shocked that the staff at a restaurant wouldn't understand what a vegetarian is. I normally travel with my husband who has life threatening food allergies. I would not have trusted this uneducated staff to properly ensure that his food was safe. I ordered instead from room service. The options were not impressive but I opted for pizza. I asked for "light cheese". It was repeated back to me correctly. I received a pizza with extra cheese and no sauce. I ended up ordering delivery food from outside the restaurant in order to get an edible meal. That was made difficult by a horrible WiFi in the room. It crashed 3 times in the course of my order. I won't be back.

  • Okay
    Dec 2015
    5.4

    Do not accept a room on the 7th floor!

    We were in room 717. Brawling in the next room (715) brought management up twice. (Someone else called the management.) Dog barking down the hall. A party down the hall broke up at 2:30 in the morning with much shouting. In the room, lumpy old bed, peeling wallpaper, old mismatched furniture and lamps in the room. I have photos. We stay there every December when we visit family. This is our first bad experience. Do not accept a room on the 7th floor!

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About

Overview

Your Perfect Downtown Knoxville HotelWelcome to the Crowne Plaza Knoxville Downtown University, located in the heart of Market Square. We are ideally situated 5 minutes from The University of Tennessee campus and less than 20 minutes from McGhee Tyson Airport (TYS). Other nearby attractions include the Tennessee Theatre, Gay Street, Knoxville Museum of Art and the Knoxville Zoo. We welcome families, business travelers, military and sports fans all in an effort to make your time in Knoxville memorable.Our pet-friendly accommodations offer complimentary WiFi, an Executive Level and top-notch views. Each of our tastefully appointed guest rooms are equip with an Aromatherapy Relaxation Kit, HDTV with premium channels and a refrigerator for your convenience.No matter what brings you to our city, we're sure that you'll have a great experience. Our amenities, including a 3,000-sq-ft fitness center, an indoor pool, Mahogany's Restaurant and Library Lounge are there to ensure your ideal stay. Come stay at one of the best Knoxville, Tennessee hotels!

InterContinental

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.9 Excellent

based on 731 reviews

9.2

Cleanliness

9.1

Comfort

9.4

Staff

8.5

Value for money

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Window
ATM on-site
Business center
Wake-up service
Entire unit wheelchair accessible
Wi-Fi available in all areas
Internet
Executive lounge access
Daily housekeeping
Fax/photocopying
Concierge service
Cribs available
Fire extinguisher
Gift shop
Laundry facilities
Laundry service
Flat-screen TV
Meeting/Banquet facilities
Free toiletries
Heated pool
Room service
Smoke alarms
Heating
Contactless check-in/check-out
Hypoallergenic
Face masks for guests available
Physical distancing in dining areas
Physical distancing rules
Interconnected room(s) available
Indoor pool
Key card access
Kids meals
No smoking
Restaurant
Bar/Lounge
Hairdryer
Fitness center
Screens or physical barriers placed between staff and guests in appropriate areas
Lowered sink
Cable or satellite TV
Use of cleaning chemicals that are effective against coronavirus
Air-conditioned
Newspapers
Non-feather pillow
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
All plates, cutlery, glasses and other tableware have been sanitized
Delivered food is securely covered
Food can be delivered to guest accommodation
Guests can opt-out of accommodation cleaning service
Pool cover
Pool towels
Staff follow all safety protocols as directed by local authorities
Parking (surcharge)
Bathrobe
Private bathroom
24hr front desk
Designated smoking area
Storage available
Free Wi-Fi
Radio
Raised toilet
Pets allowed on request. Charges may apply.
Increased accessibility
Roll-in shower
Beach towels
Linens
Towels
Safety deposit box
Elevator
Shampoo
Shower
Shower cap
Shower chair
Accessible by elevator
Adapted bath
First-aid kit
Socket near the bed
Sofa
Alarm clock
Sofa bed
Allergy-free room
Bathtub
Body soap
Bottle of water
Breakfast in the room
Tea/coffee maker
Telephone
Carpeted
Toilet
Toilet paper
Toilet with grab rails
Safe
City view
Towels/sheets (extra fee)
Clothes rack
Trash cans
TV
Upper floors accessible by elevator
Conditioner
Valet parking
Desk
Vending machine (drinks)
Vending machine (snacks)
Walk-in shower
Wardrobe or closet

FAQs when booking at Crowne Plaza Knoxville Downtown University

Does Crowne Plaza Knoxville Downtown University have special cancellation policies due to coronavirus (COVID-19)?

Where is Crowne Plaza Knoxville Downtown University located?

When is check-in time and check-out time at Crowne Plaza Knoxville Downtown University?

Does Crowne Plaza Knoxville Downtown University offer free Wi-Fi?

Does Crowne Plaza Knoxville Downtown University offer free parking?

Does Crowne Plaza Knoxville Downtown University offer free airport shuttle service?

How far is Crowne Plaza Knoxville Downtown University from the airport?

Can you bring pets to Crowne Plaza Knoxville Downtown University?

Does Crowne Plaza Knoxville Downtown University have a pool?

Photos

All Photos (34)
Building (4)
Bedroom (4)
Bar (1)
Pool (1)

Location

Most Popular Landmarks

  • Market Square 123 yd
  • East Tennessee Historical Society 423 yd
  • Tennessee Theatre 436 yd
  • Knoxville Museum of Art 0.4 mi
  • Knoxville Civic Auditorium and Coliseum 0.5 mi
  • World's Fair Park 0.5 mi

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Hotels North America United States Tennessee Knoxville Crowne Plaza Knoxville Downtown University