Pros (+) The staff. Namely Alicia! She is a wonderful person
3 stars
Holiday Inn Knoxville N - Merchant Drive
5634 Merchants Center Boulevard, Knoxville, TN 37912, United States
Knoxville, TN
See location+1 865 687 8989Photos of Holiday Inn Knoxville N - Merchant Drive
Overview
Welcome to the Holiday Inn North Knoxville, conveniently located just 10 minutes from downtown Knoxville. Enjoy a night out in Market Square, World's Fair Park, or the historic Tennessee Theatre. Catch a game at Neyland Stadium or Thompson-Boling Arena, home to the University of Tennessee Volunteers, or attend an event at the Knoxville Convention Center. For outdoor adventures, explore the Ijams Nature Center, where you can hike and canoe with the family. Business travelers will appreciate our close proximity to major companies and institutions, including Pilot Corporation, TVA, HGTV, Crown College, DeRoyal Industries, Coca-Cola Bottling Plant, Bush Brothers & Company, Comcast, Commercial Metals Corporation, and Siemens. Our hotel features a contemporary, modern decor package, offering a stylish, comfortable stay with the hallmark IHG Clean Promise, ensuring the highest standards of cleanliness and safety. Begin your day with our fantastic breakfast selection, where kids 11 and under eat free. At the end of your day, relax with a casual American dinner at our Southern Hospitality Bar & Grill, or simply unwind and enjoy a cocktail. We invite you to experience our warm Southern hospitality and enjoy a restful night in our beautiful Holiday Inn.
Latest deals for Holiday Inn Knoxville N - Merchant Drive
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Holiday Inn Knoxville N - Merchant Drive
- Adults only
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Dining
- Special diet menus (on request)
- Microwave
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Services and conveniences
- Conference rooms
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key access
- Key card access
- 24hr front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Adults only
- Elevator
- Adapted bath
- No smoking
- Lowered sink
- Toilet with grab rails
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
General
- Seating area
- Interconnected room(s) available
- Sofa
- Lockers
- Telephone
- Carpeted
- Storage available
Bedroom
- Feather pillow
- Alarm clock
- Sofa bed
- Clothes rack
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Kids meals
- Kid-friendly buffet
Pool
- Outdoor pool
- Pool towels
Parking and transportation
- Free parking
Things to do
- Gift shop
Fitness
- Fitness center
Reviews of Holiday Inn Knoxville N - Merchant Drive
8.1
Very good
888 verified ratings
Wonderful
488
Very good
146
Good
90
Okay
38
Fair
48
Mediocre
31
Poor
47
Summary of reviews
Guests say
Guests appreciated the friendly and helpful staff, as well as the hotel's good location. However, many reviews highlighted concerns about cleanliness, particularly in the bathrooms, and dissatisfaction with the breakfast situation, including additional charges and lack of options. The ongoing renovations also contributed to a less than ideal experience for some guests.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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8 out of 10
12 reviews
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers a convenient location near major attractions, a pet-friendly policy, and modern, clean rooms with comfortable beds.
Is parking available at the hotel?
Yes, the hotel offers free parking for guests.
How is the food quality at the hotel?
Guests have mentioned that the food in the restaurant is tasty and well-priced. However, some have expressed disappointment about the breakfast quality and additional charges.
How is the cleanliness of the hotel?
Many guests have praised the hotel for being very clean and modern, with comfortable beds and clean bathrooms. However, a few guests have mentioned specific cleanliness issues, such as a small bathroom and a room that smelled of cigarette smoke.
What can guests expect from the customer service at the hotel?
The staff is described as friendly, helpful, and courteous, with exceptional service from the front desk. However, a few guests have mentioned encounters with unfriendly or unhelpful staff members.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Location
Some guests reported highway noise, so consider requesting a room away from the highway to minimize noise disturbances.
Check Breakfast Inclusions
Breakfast is not included in the stay and incurs an additional charge, so be aware of this when booking and budgeting for meals.
Pet-Friendly Hotel
The hotel is pet-friendly, making it convenient for travelers with furry companions, but some guests mentioned additional charges for pets, so inquire about this before bringing your pet.
Nearby Attractions
The hotel is conveniently located near various attractions such as Knoxville Opera, Knoxville Museum of Art, and Market Square, providing ample entertainment options.
Accessibility Features
The hotel offers increased accessibility with features like lowered sinks and roll-in showers, catering to guests with specific needs.
Noise Considerations
Some guests mentioned noise disturbances from other guests, so it may be helpful to request a room away from areas prone to high foot traffic.
Dining Options
Guests appreciated the on-site restaurant for dinner, but some were disappointed with the breakfast quality and additional charges, so consider exploring nearby dining options for breakfast.
Parking Considerations
Parking may be limited, so it's advisable to check for available parking spaces upon arrival, especially during peak times.
Housekeeping Service
Some guests reported issues with housekeeping, so if you require regular room cleaning, it may be beneficial to communicate your preferences clearly with the staff.
Room Cleanliness
While many guests praised the cleanliness, a few mentioned specific cleanliness issues, so it's advisable to inspect the room upon arrival and report any concerns to the staff promptly.
Location
5634 Merchants Center Boulevard, Knoxville, TN 37912
What's nearby
- Knoxville College3.4 mi
- L&N Station4.4 mi
- Westwood4.4 mi
- Market Square4.5 mi
- Gay Street4.6 mi
- Sunsphere Tower4.6 mi
- East Tennessee Historical Society4.7 mi
- Tennessee Theatre4.7 mi
- University of Tennessee4.7 mi
- Medical Arts Building4.8 mi
- Bijou Theatre4.8 mi
- Knoxville Civic Auditorium and Coliseum4.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Holiday Inn Knoxville N - Merchant Drive
Low season | April |
|---|---|
High season | September |
Average price (weeknight) | $174 |
Average price (weekend night) | $148 |
When to book a room at Holiday Inn Knoxville N - Merchant Drive
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at Holiday Inn Knoxville N - Merchant Drive
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See most recommended stays in KnoxvilleGood to know
Value for money | 8.1 |
|---|---|
Distance to city center | 4.7 mi |
Nearest Airport | Knoxville McGhee Tyson |
Distance to airport | 14.2 mi |
Everything you need to know for your stay in Knoxville
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