Guest reviews
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Solo
Overall Rating
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9.6 "Wonderful beach."9.4 "
Beach sports facilities are great , according to 94%." 8.3 "83%appreciated the clean beach ." -
9.2 "Excellent pool."
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8.8 "Location is great."9.9 "99%
liked the proximity to shopping ." 10.0 "100%appreciated the closeness to the beach ." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.7 "97%liked the proximity to sightseeing ." 9.2 "92% thoughtparking was inexpensive ." -
7.7 "Good service."8.8 "88% found the
staff to be very friendly ." 7.3 "73% thought theservice was very professional ." 9.2 "92% werehappy with the shuttle service ." 9.7 "97% said therecreation staff was great ." 9.6 "96% said theconcierge service was amazing ." 8.1 "81% wereimpressed by the valet service ." 7.3 "73% werehappy with the room service ." -
6.5 "Breakfast is mediocre."5.6 "
Breakfast prices were ok , according to 56%." -
6.4 "Rooms are ok."6.0 "
Beds were acceptable for 60%." 5.3 "Only 53% saidrooms were big enough ." 6.1 "Only 61% saidrooms were clean enough ." 5.0 "50% thought theminibar was ok ." -
5.8 "Food is average."7.0 "70%
loved the menu selection ." 6.7 "Only 67% saidbeef and steak dishes were good ." 5.0 "50% thought thedining experience was appropriate ." -
5.1 "Average comfort."6.0 "
Beds were acceptable for 60%." 5.3 "Only 53% saidrooms were big enough ." -
4.7 "Value below average."1.7 "The
price was too high for 83%." 4.3 "57% thought it wasoverpriced ." -
3.9 "Internet is poor."3.6 "64% said the
wifi quality was bad ." 4.3 "57% thought it wasoverpriced ."
Overall Rating
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9.5 "Wonderful beach."
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9.1 "Excellent pool."
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8.3 "Location is great."10.0 "100%
appreciated the closeness to the beach ." 9.9 "99%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.3 "93% thoughtparking was inexpensive ." -
7.2 "Good service."8.4 "84% found the
staff to be very friendly ." 7.4 "74% thought theservice was very professional ." 9.4 "94% said theconcierge service was amazing ." 9.3 "93% werehappy with the shuttle service ." -
6.6 "Rooms are ok."6.2 "
Beds were acceptable for 62%." 5.5 "Only 55% saidrooms were big enough ." 6.2 "Only 62% saidrooms were clean enough ." -
6.2 "Breakfast is mediocre."5.3 "
Breakfast prices were ok , according to 53%." -
5.9 "Food is average."
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5.5 "Average comfort."6.2 "
Beds were acceptable for 62%." 5.5 "Only 55% saidrooms were big enough ." -
5.3 "Average value."5.3 "
Breakfast prices were ok , according to 53%."
Overall Rating
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9.6 "Wonderful beach."
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9.1 "Excellent pool."
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9.1 "Terrific location."10.0 "100%
appreciated the closeness to the beach ." 9.8 "98%liked the proximity to shopping ." -
7.2 "Good service."8.8 "88% found the
staff to be very friendly ." 7.4 "74% thought theservice was very professional ." 9.6 "96% said theconcierge service was amazing ." -
6.4 "Breakfast is mediocre."5.2 "
Breakfast prices were ok , according to 52%." -
6.0 "Food is average."6.9 "Only 69% were
satisfied with the menu ." -
5.7 "Rooms are ok."5.0 "Only 50% said
rooms were big enough ." 5.5 "Beds were acceptable for 55%." 6.0 "Only 60% saidrooms were clean enough ." -
4.7 "Value below average."1.6 "The
price was too high for 84%." -
4.5 "Not very comfortable."3.9 "61% thought it was
too noisy ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.1review from
I saw reviews about the spa in travel & leisure magazine. And it and the staff met expectations. They were amazing. Also, the hotel itself is beautiful!! The restaurant staff and the guys selling the Maui Jim sunglasses need some training on customer service. They were pretty rude. I was able to avoid the wait staff by eating else were but the towel sunglasses guys I had no choice.
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9.1review from
The resort is beautiful, I had a mountain view (the cheaper rooms) and the view is still amazing. There is a new shopping plaza immediately next door with restaurants and ice cream shops. Great outdoor pools. This resort is not cheap, which is okay. What is not okay is you have to pay to rent a crappy plastic chair to use when sitting at the beach. And then you have to pay additional money to rent an umbrella. And if you want to sit in a shaded seat by the pool you have to pay for that too. Totally bogus.
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8.0review from
Had a wonderful time at the Westin and would go back. The staff was awesome. They had a mini fridge in the room which worked out great for us. You can go snorkeling right off the beach at the Westin. Whalers village is right next door as well. The only thing we didn't like was that there wasn't a table in the room. There was a desk but not a small table to sit at and eat a little something the two of us.
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6.0review from
Love the location and the surrounding facilities, mall, restaurants, etc. Staff assigned me and my wife a room with 2 double beds for a week long stay in the most romantic place on earth. It was just too bad we could never sleep together the whole week. Ruined the whole trip for me.
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10.0review from
The flamingos and swans were absolutely beautiful. The pool was a little cold.
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8.8review from
The Bed! The Adult-only pool area (though the kiddos still managed to sneak in due to irresponsible parents) Proximity to beach Nice shower, but small bathroom area overall Lack of good food options Loud children in the hallways (maybe consider making some areas of this hotel for singles/couples only?) No fan in the bathroom
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10.0review from
Beautiful grounds and facilities. Great service and within walking distance to many restaurants. Crowded most of the time. charged for many things that were included with resort fees elsewhere such as paddle boards.
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10.0review from
nothing
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10.0review from
Everything. Great for families, honeymooners, young couples, old couples, beach bums, active people, lazy people, food lovers, drinkers...etc It was perfect
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10.0review from
We were able to come to Maui on short notice. The westin exceeded all our expectations
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2.0review from
They lost our reservation! We ended booking at another hotel.
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10.0review from
Everything! Walking distance to Kaanapali Beach,, Whalers Village, beautiful ocean view room, beautiful shower, strong A/C, comfy bed, clean gym and friendly staff! N/A
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2.0review from
At the check-in they told us our room is ocean view with king bed. When we got to the room, it had a view of a parking lot with an ugly building and had 2 twin beds. They did not have the room we booked a month in advance because they "overbooked" for the holidays. This was completely unacceptable. They refused to give us the room with Ocean View until the next day. We booked another hotel and disputed the amount I paid for this hotel. At the end we lost one day of our 4 day vacation.
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7.3review from
FACILITY, Pool, gym We had booked the room for our honey-moon and the room they gave us was a suite facing the car park and right next to the lift. And this was after we were given a room on the 8th floor that stunk like toilet.
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9.1review from
I saw reviews about the spa in travel & leisure magazine. And it and the staff met expectations. They were amazing. Also, the hotel itself is beautiful!! The restaurant staff and the guys selling the Maui Jim sunglasses need some training on customer service. They were pretty rude. I was able to avoid the wait staff by eating else were but the towel sunglasses guys I had no choice.
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9.1review from
The resort is beautiful, I had a mountain view (the cheaper rooms) and the view is still amazing. There is a new shopping plaza immediately next door with restaurants and ice cream shops. Great outdoor pools. This resort is not cheap, which is okay. What is not okay is you have to pay to rent a crappy plastic chair to use when sitting at the beach. And then you have to pay additional money to rent an umbrella. And if you want to sit in a shaded seat by the pool you have to pay for that too. Totally bogus.
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8.0review from
Had a wonderful time at the Westin and would go back. The staff was awesome. They had a mini fridge in the room which worked out great for us. You can go snorkeling right off the beach at the Westin. Whalers village is right next door as well. The only thing we didn't like was that there wasn't a table in the room. There was a desk but not a small table to sit at and eat a little something the two of us.
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10.0review from
The flamingos and swans were absolutely beautiful. The pool was a little cold.
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8.8review from
The Bed! The Adult-only pool area (though the kiddos still managed to sneak in due to irresponsible parents) Proximity to beach Nice shower, but small bathroom area overall Lack of good food options Loud children in the hallways (maybe consider making some areas of this hotel for singles/couples only?) No fan in the bathroom
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10.0review from
Beautiful grounds and facilities. Great service and within walking distance to many restaurants. Crowded most of the time. charged for many things that were included with resort fees elsewhere such as paddle boards.
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10.0review from
nothing
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10.0review from
Everything. Great for families, honeymooners, young couples, old couples, beach bums, active people, lazy people, food lovers, drinkers...etc It was perfect
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10.0review from
We were able to come to Maui on short notice. The westin exceeded all our expectations
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10.0review from
Everything! Walking distance to Kaanapali Beach,, Whalers Village, beautiful ocean view room, beautiful shower, strong A/C, comfy bed, clean gym and friendly staff! N/A
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6.0review from
Love the location and the surrounding facilities, mall, restaurants, etc. Staff assigned me and my wife a room with 2 double beds for a week long stay in the most romantic place on earth. It was just too bad we could never sleep together the whole week. Ruined the whole trip for me.
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2.0review from
They lost our reservation! We ended booking at another hotel.
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2.0review from
At the check-in they told us our room is ocean view with king bed. When we got to the room, it had a view of a parking lot with an ugly building and had 2 twin beds. They did not have the room we booked a month in advance because they "overbooked" for the holidays. This was completely unacceptable. They refused to give us the room with Ocean View until the next day. We booked another hotel and disputed the amount I paid for this hotel. At the end we lost one day of our 4 day vacation.
