Recent Reviews
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10.0
Westin Maui Resort & Spa, Kaanapali was great! Kayak.com not so much.
Pros: The staff at the Westin Maui Resort & Spa, Kaanapali was professional, courteous, sympathetic, and attentive. They did a great job in resolving the issue that Getaroom.com [which Kayak.com outsourced to] created.
Cons: I'll have to think twice when making a reservation through Kayak.com. When I made my reservation, Kayak.com outsourced the reservation through some 3rd party vendor that I had never heard of before...Getaroom.com. I should have trusted my gut instinct and not gone thru either. When I arrived at the Westin, the staff informed me that I had no reservation on file. So I called Kayak.com, whose automated voicemail said they were closed. Fortunately, I was able to get in touch with Getaroom.com, but their staff had me wait over the course of one hour! The customer service rep from this online vendor kept putting me on hold for 15 minutes at a time. It was unprofessional and amateur at best. They said they had my reservation and that they sent it to the Westin. Yet the Westin never received it until an hour and a half after numerous attempts to get Getaroom.com to act on getting the propper email file sent. I was so tired from the ordeal that I was over the whole booking through Kayak.com. Beware.
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9.1
Awesome Spa
Pros: I saw reviews about the spa in travel & leisure magazine. And it and the staff met expectations. They were amazing. Also, the hotel itself is beautiful!!
Cons: The restaurant staff and the guys selling the Maui Jim sunglasses need some training on customer service. They were pretty rude. I was able to avoid the wait staff by eating else were but the towel sunglasses guys I had no choice.
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9.1
Just one little thing....
Pros: The resort is beautiful, I had a mountain view (the cheaper rooms) and the view is still amazing. There is a new shopping plaza immediately next door with restaurants and ice cream shops. Great outdoor pools.
Cons: This resort is not cheap, which is okay. What is not okay is you have to pay to rent a crappy plastic chair to use when sitting at the beach. And then you have to pay additional money to rent an umbrella. And if you want to sit in a shaded seat by the pool you have to pay for that too. Totally bogus.
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8.0
Pros: Had a wonderful time at the Westin and would go back. The staff was awesome. They had a mini fridge in the room which worked out great for us. You can go snorkeling right off the beach at the Westin. Whalers village is right next door as well.
Cons: The only thing we didn't like was that there wasn't a table in the room. There was a desk but not a small table to sit at and eat a little something the two of us.
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6.0
Just Okay
Pros: Love the location and the surrounding facilities, mall, restaurants, etc.
Cons: Staff assigned me and my wife a room with 2 double beds for a week long stay in the most romantic place on earth. It was just too bad we could never sleep together the whole week. Ruined the whole trip for me.
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10.0
Great Resort
Pros: The flamingos and swans were absolutely beautiful.
Cons: The pool was a little cold.
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8.8
Pros: The Bed! The Adult-only pool area (though the kiddos still managed to sneak in due to irresponsible parents) Proximity to beach Nice shower, but small bathroom area overall
Cons: Lack of good food options Loud children in the hallways (maybe consider making some areas of this hotel for singles/couples only?) No fan in the bathroom
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10.0
Excellent hotel
Pros: Beautiful grounds and facilities. Great service and within walking distance to many restaurants.
Cons: Crowded most of the time. charged for many things that were included with resort fees elsewhere such as paddle boards.
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10.0
Cons: nothing
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10.0
Perfect Hawaii Vacation
Pros: Everything. Great for families, honeymooners, young couples, old couples, beach bums, active people, lazy people, food lovers, drinkers...etc
Cons: It was perfect
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10.0
Awesome Property
Pros: We were able to come to Maui on short notice. The westin exceeded all our expectations
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2.0
Lost our Reservation
Pros: They lost our reservation! We ended booking at another hotel.
review from
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10.0
Westin Maui Resort & Spa, Kaanapali was great! Kayak.com not so much.
Pros: The staff at the Westin Maui Resort & Spa, Kaanapali was professional, courteous, sympathetic, and attentive. They did a great job in resolving the issue that Getaroom.com [which Kayak.com outsourced to] created.
Cons: I'll have to think twice when making a reservation through Kayak.com. When I made my reservation, Kayak.com outsourced the reservation through some 3rd party vendor that I had never heard of before...Getaroom.com. I should have trusted my gut instinct and not gone thru either. When I arrived at the Westin, the staff informed me that I had no reservation on file. So I called Kayak.com, whose automated voicemail said they were closed. Fortunately, I was able to get in touch with Getaroom.com, but their staff had me wait over the course of one hour! The customer service rep from this online vendor kept putting me on hold for 15 minutes at a time. It was unprofessional and amateur at best. They said they had my reservation and that they sent it to the Westin. Yet the Westin never received it until an hour and a half after numerous attempts to get Getaroom.com to act on getting the propper email file sent. I was so tired from the ordeal that I was over the whole booking through Kayak.com. Beware.
review from
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9.1
Awesome Spa
Pros: I saw reviews about the spa in travel & leisure magazine. And it and the staff met expectations. They were amazing. Also, the hotel itself is beautiful!!
Cons: The restaurant staff and the guys selling the Maui Jim sunglasses need some training on customer service. They were pretty rude. I was able to avoid the wait staff by eating else were but the towel sunglasses guys I had no choice.
review from
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9.1
Just one little thing....
Pros: The resort is beautiful, I had a mountain view (the cheaper rooms) and the view is still amazing. There is a new shopping plaza immediately next door with restaurants and ice cream shops. Great outdoor pools.
Cons: This resort is not cheap, which is okay. What is not okay is you have to pay to rent a crappy plastic chair to use when sitting at the beach. And then you have to pay additional money to rent an umbrella. And if you want to sit in a shaded seat by the pool you have to pay for that too. Totally bogus.
review from
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10.0
Great Resort
Pros: The flamingos and swans were absolutely beautiful.
Cons: The pool was a little cold.
review from
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8.8
Pros: The Bed! The Adult-only pool area (though the kiddos still managed to sneak in due to irresponsible parents) Proximity to beach Nice shower, but small bathroom area overall
Cons: Lack of good food options Loud children in the hallways (maybe consider making some areas of this hotel for singles/couples only?) No fan in the bathroom
review from
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10.0
Excellent hotel
Pros: Beautiful grounds and facilities. Great service and within walking distance to many restaurants.
Cons: Crowded most of the time. charged for many things that were included with resort fees elsewhere such as paddle boards.
review from
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10.0
Cons: nothing
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10.0
Perfect Hawaii Vacation
Pros: Everything. Great for families, honeymooners, young couples, old couples, beach bums, active people, lazy people, food lovers, drinkers...etc
Cons: It was perfect
review from
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10.0
Awesome Property
Pros: We were able to come to Maui on short notice. The westin exceeded all our expectations
review from
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6.0
Just Okay
Pros: Love the location and the surrounding facilities, mall, restaurants, etc.
Cons: Staff assigned me and my wife a room with 2 double beds for a week long stay in the most romantic place on earth. It was just too bad we could never sleep together the whole week. Ruined the whole trip for me.
review from
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2.0
Lost our Reservation
Pros: They lost our reservation! We ended booking at another hotel.
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