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Friendly staff and they were able to accommodate my early (8:30 am) check-in request. Breakfast wasn't open until 7:00 am. Pretty late opening for those who want to get breakfast and head out for an early morning meeting or appointment.
The hotel was very nice, bed was comfortable, room was clean, check in was easy. The fan on the heater in the room sounded like a vacuum cleaner. It is probably a minor fix.
great experience. good staff, clean rooms and hotel overall. Good reasonably priced in the restaurant. Stayed 4 days at a seminar on site. Would recommend to anyone visiting the north shore/suburbs.
The staff was friendly My room was not cleaned and I did not receive clean towels until 11pm that night!
Good hotel upscale and fun decor, steak place next door and Starbucks nearby The staff member who first checked us in tried to tell us that all King rooms were taken even though my reservation was for a King Deluxe room. He shrugged and said that wasn't his problem what a third party promised. We could have a standard Queen. I spent thirty minutes on hold with hotels.com with no resolution and then checked back when another front desk person arrived. He got us into a King room though not King deluxe. He gave us a drink coupon as well. While the second front desk person was great, the attitude of the first was so bad that it leaves a bad taste in my mouth. I'm not sure I'll ever order a hotel through Kayak or it's unknowable network of third parties and fine print that the advertised room is not guaranteed.
Staff was great and the bed was wonderful. Great value and was close to family.
The sheets were incredible, nuff said!
Loved the room! Loved the warm colors, the bed was soft, the room was clean. Plenty of space in the room. My boyfriend and I really enjoyed ourselves. Room service was great! The staff at the front desk wasn't very friendly or welcoming. There was a tall blonde man who was a bit odd. Wasn't rude but wasn't friendly or kind either. Hard to explain, just seemed like he was having a bad day and was forcing a smile. The only other complaint I had was the bathtub. Seemed a little old, and had a couple stains. Everything else was great!
Room amenities. Fridge, charging station, room safe, breakfast buffet
3 beds in a very large room, and the location to six flags Old and very run down. They have updated the lobby, but that is it. It appears to me that they have allowed the property to deteriorate beyond repair and that the property will probably have to be torn down. They gave us vouchers for breakfast, so I thought we had something to look forward to, but it was awful.
This hotel was a nightmare. It looks like that should be charging by the hour. Our room had black hair all in the bathroom and the phone didn't even work in our room. The whole hotel smelled awful. I wouldn't let my dogs stay at this hotel.
Nothing, they refused my reservation even after I showed confirmation of reservatio and proof that the room had been paid for Nothing. Terrible service and all but one employee was extremely rude. I want someone in charge to give me a call. My number is 920-255-1053. If you don't call me I will be calling you.
Had bed bugs in our first room!!! Moved to another room, only slept in there for 4 hours, got bit all up, Checked out!!!! Calling corporate today.... Ramada should not have their name attached to this hotel Bed bugs!!! Dirty.... moldy... smell.
The only positive I can say about our stay at this hotel is we received one of the recently remodeled rooms and it wasn't nearly as gross as the rest of the hotel. The room itself was clean and the bathroom was recently remodeled. However, the rest of the hotel is a different story. The halls smell of a mix between mold and garbage, the carpet is dirty and upon exploring the entire hotel there are halls with exposed pipes,minimal lighting, and broken doors. While walking around we passed a conference room with the door propped open, when we looked inside it was clear a party had taken place and the entire room was strewn with half empty liquor bottles and garbage. The hallway to the pool is covered in what seems to be saw dust (even though I saw no construction going on the entire time we were there) and has a busted window as well as the pool area having a busted sliding glass door. The secured back door #3 was broken and propped open slightly allowing anyone to mosey into the hotel. One hallway off the lobby has a huge cut out in the ceiling exposing rusty water pipes, and according to the OSHA paperwork hanging on the wall below it, asbestos debris that fall out of this hole. This hotel also does not appear to be in a great area in town either with apartment buildings directly behind the parking lot. Overall we lucked out considerably with the 'executive' room, however everything just felt kind of gross and super neglected. I would highly recommend looking at literally any other hotel in the area.
Close to everything, specially the mall and all the nice restaurants.
Nothing Wouldn't give extra towels or extra blanket. Went to get snacks and had to have exact change only. Pictures look nice, but it wasn't.
Overall a good experience
The beds were comfy The lack of soap in bathroom, no heat in pool, no towels at pool. Pretty wrecked
Couldn't beat the price and very close to attractions. The breakfast was horrible.
Nothing walked out asked for a full refund and went somewhere else to stay. This is not 3 stars This place is nasty, dirty , smelled horrendous
Swimming pool was large; Bed was comfortable; TV was good quality. This place wasn't terrible considering the $62 price, but I would never stay here again. I feel like if the people from Ramada corporate had the experience I had they would pull the franchise immediately. Power outlet dangling from wall in room; moldy tub; ice machine had carpet in hallway soaked; hot tub was not working; no towels in pool area; hallway smelled like armpit; continental breakfast was pretty nasty (fruit was shriveled); exterior door did not lock.
Nice room and helpful staff. In and out easily. Parking is incredibly bad, so far away.
I am in Buffalo Grove area every 3 weeks on personal business. I will not stay at Westin again. WiFi is additional cost and not cheap. Business hotels offer WiFi free of charge or included in room rate. Charged me $7 service fee for a drink from room service. The drink cost around $10. Ridiculous! When I complained, receptionist was not very interested in making a compromise or even removing it from the bill. I will not be staying at Westin again. I certainly will not recommend it.
Proximity to my mom`s home. Very courteous staff.
Hotel was very nice,great swimming pool and whirlpool.Rooms wer'e clean and service was friendly.
the hotel was very nice, and service was excellent. nothing spectacular but perfectly acceptable. the hotel did not have a record of my reservation when I arrived and had to call booking.com to confirm the reservation. I do not know if that was the hotels fault of booking.coms but it was annoying
Staff was very kind and accommodating. Rooms were very clean and comfortable. Wish the bathroom was a bit bigger. It had the shower and the toilet, but not much place to move inside the bathroom.
Big room, good breakfast (room service), friendly staff Multiple hairs found in the sheets upon arrival. Refridgerator but no microwave........ Extremely small bathroom setup, the door, toilet, and tub are basically adjacent leaving no room to get in/out
Proximity to family and I-294. We'd stay here again. Quiet place
Friendly staff and helpful with good recommendations-honest, accommodations pleasant and clean, good in room coffee.
Close to where I was spending Thanksgiving. Quiet considering its distance to O'Hare. The bed was so soft that I had to change rooms. The fake ivy in the room is only a dust colector-get them out especially for those of us who are allergic to dust.
Marriott is my hotel chain of choice. However, this was a VERY disappointing experience as hotel is only operating 60 of the 400 rooms in operation and it is virtually a ghost town without a full restaurant or concierge lounge. Unfortunately, non of this was listed on the website when I booked the reservation. At over $300 per night before tax, this was one of the worst Marriott experiences that I have ever experienced.
Clean, excellent customer services, elegant & nice bar No microwave or fridge in the unit.
The indoor water park was pretty. The 4th floor elevator did not work. Had to walk down to 3rd floor to call for the unit. Room service left trash cans full, used wash cloth on the floor. Service personnel were ill informed.
They nickle-and-dimed us on everything, including late checkout.
I thought this place was awesome! The watermark was a little small but it's an indoor water park and I understand that. Staff was friendly. Room was very clean and comfortable. Great experience and will definitely go again!
I think the resort is a little "pricey", which doesn't accommodate an occasional last minute family getaway.
Awesome arcade, the waterpark was pretty good and our room was beautiful. Kids had an great time. Our bathroom did not have a lock or a fan. Also the there was no microwave in our room either.
Hours of relaxation for me while kids played like crazy in the water and never got bored!
Yuck nasty and nasty if there wasn't an event in the area then I wouldn't of stayed here Blood on pillow nasty
The breakfast was delicious and offered everything we could have wanted. Pleasant surprise!
Happy hour is nice breakfast toi What I didn't like I book online gave me a total then in the desk got a different price
The convenience of breakfast. The room didn't get clean, towels were left by the door. The facility was not clean either, the breakfast area had very sticky floors, the table were not very clean, I got syrup on my arm from sitting on a chair. Also it was crazy with noise from other guest, the kids were allow to be screaming on the hall ways in in the stairs I called four time just in one night and nothing was done and it went on to 1 am, waking my toddler twice that night. It was just such an unpleasant stay.
I absolutely loved everything about the hotel,it was clean, friendly, very nice and relaxing. n/a
Breakfast room ambiance. Room too small. Double beds inadequate. Rooms are super cluttered and small.
Clean and well decorated.
the staff was excellent went for navy graduation,staff did great job! all was great
Loved everything about this hotel from the staff to the cleanliness of the hotel. Great rooms and excellent location.
Honestly there was nothing good about this place. I went here with my family and 2 were little children. We had gotten charged with 250$ fee for smoking when everyone was non smokers. They wouldn't listen to us. They were very rude and ignorant. Would not recommend this stay! The employees be little you and make you feel Not welcomed what so ever. We were all non smokers and I felt like we were treated like criminals.
The service was extraordinary. By far some of the best I have experianced.
Clean, comfortable, safe.
The best thing about this hotel it its location, its surroundings have great places to eat and it right behind a superstore for purchasing supplies while you stay. The guest Landry is small, only has a single washer and dryer. The way the staff handled my billing and checkout caused me to have problems with this hotel and will probably percent me from returning.
Staff responded immediately to my complaint about the naked toddler. Most staff was very friendly. The pool area was very loud at night, there was a naked toddler walking around the pool crying.
This hotel was perfect for our needs. My husband and I traveled to see our son graduate from Navy boot camp, and we picked this hotel for its location and amenities. Upon a late arrival, we we were greeted quickly at the front desk, and we were asked our floor preference, which I appreciated. We were given a special information package just for Navy families with local restaurant info, distances, graduation tips, shuttle info etc. Our room was spacious, clean, smelled fresh, and had all the expected amenities. We were able to control the room temperature to our liking. Daily housekeeping was discreet and timed for our absences. Plenty of hot water for showers. We used the internet connection and had no problems getting that going. The breakfast buffet was excellent. There was a selection of complimentary newspapers available daily. The staff was all friendly and helpful. I wish it was in season for the (outdoor) pool, but we traveled in March. The outdoor facilities looked nice, though: Pool, basketball hoop, barbecue area. Plenty of safe, well lit parking, and key card access at all remote entrances. We were very pleased with this hotel and would use it again if we were in the area.
We booked this hotel because of our son's graduation from Boot Camp in Great Lakes. We arrived in the afternoon the day before, check- in was fast and easy. Our room was perfect. There were four in our party, and the girls took the sleeper sofa. The room was clean and the bed was very comfortable. We required additional towels every day and they were delivered with a smile to our door. One daughter needed her room key replaced because it was scratched and didn't work and that wasn't a problem either. We ate the continental breakfast and it has to be one of the best I have ever had. The food was hot, the choices were plentiful and the breakfast bar was continually being filled so that no one went without something they wanted. Check out was fast and easy also. I would definitely stay in this hotel again and I would recommend it to my friends if they were in the area.
This is a great hotel, especially if you are attending a Navy graduation. Very nice room with small kitchen and polite staff. Good breakfast. There's a happy hour that looked good, but we didn't attend. WalMart and restaurants close by. Pool and sport court available in season.
I came here to see my husbands Navy graduation and I will say this is one of the best places to stay. Not only was the room wonderful but the staff were excellent. The staff here were very friendly with all my questions I had the area. Especially since it was my first time in that area. They had everything you need from maps to sites for Navy graduation to leisure activities. They also had a little mini-grocery if you needed that little something for your room. And a big advantage you felt safe. I felt at ease with my stay there. I would definitely recommend this hotel to everyone needing a wonderful pleasant stay!!! And I do plan on coming back again!!
We were in the Chicago area for our son's graduation ceremony from Navy basic training. (The hotel's location is excellent for this.) We booked two rooms, one for our family (me, my wife, and our younger son) and one for my wife's sister. Her room was directly across from ours. We arrived on Thursday in time for the very good buffet (free!) including beer and wine. The free breakfast buffet served every day was also very good, including pecans for the DIY waffle iron (every one turned out perfect!) Scrambled eggs, sausage, SOS (I was in the service also some years ago), oatmeal (I am not an oatmeal fan, but it was good enough that I had it twice), cereal, juice - it was all very good, as was the plentiful coffee. The room was spacious, the bed comfortable, and everything was very clean. We did not use the kitchen except the last night when we kept our doggy-bag pizza in the fridge and then heated it up in the microwave for lunch on Sunday before heading for the airport. This hotel really helped us keep our food expenses down! If we had stayed any longer I would have stocked the fridge with drinks and snacks, as the prices in the Snack Bar next to the front desk are pretty high. The one problem we had with the room (a clogged toilet) was handled within five minutes of our calling the front desk. A very nice guy showed up with a plunger and solved the problem quickly. Five minutes after he left, the front desk called to make sure the problem was handled to our satisfaction. Excellent customer service! The only other issue is some minor problems with traffic noise, but we all slept fine. Highly recommended!
While the staff was not that great, the rooms were very clean and comfortable. The price that I payed for it was more than worth it and made up for the unhelpful staff. I did not have breakfast there, but it looked decent and the internet access was pretty fast. Defiantly a good stay.
Comfy room for 4 adults with kitchenette. Well stocked self-serve breakfast with many different options. Eggs, Self made Belgian waffles, potatoes, bacon, sausage, cereals, fruit, muffins, juices, coffee with your favorite creamers. Simply Splendid. Residence Inn will be my only choice on future trips! 6 miles to Navy base for graduations. Easy trip to main gate.
We went to Chicago to see my son graduate from navy basic training. This is the best hotel have ever stayed in.
We were looking for a decent place to stay for 4 or 5 days as close to Great Lakes Naval Base as possible as our son was graduating from bootcamp. After reading reviews on many hotels in the area we chose the Residence Inn in Waukegan because of all the great reviews, because they have rooms w/ kitchens & they are only about 10 minutes away from the Naval Base. Another plus was instead of booking 2 rooms for my husband, myself and our 2 just over 18 yr. old daughters we were able to book a 2 bdrm suite which saved us some$. We traveled from Chico, CA to arrive at the hotel around 6:30 pm, cold and exhausted. I went in to check in & was greeted by 2 friendly employees. The process took only a few minutes. They did put a hold on $* on my cc for incidentals which we got back all of a few days after we left. As I was handed our key cards the smiling young woman gestured towards an adjoining room saying that a complimentary meal of meatloaf & mashed potatoes,etc was available & we should feel free to go on in. We did. After traveling all night & day it was nice to have a hot meal waiting- no extra cost. They also have a complimentary breakfast every morning with stuff like Belgian waffles w/ strawberries & whip cream, biscuits & gravy, eggs, fruit,etc also no extra cost. Our room was great, like an apartment , each bedroom had it's own full bathroom, the beds were wonderful. Internet access- wi-fi or ethernet. Flat screen tv in ea room & in living room. Kitchen equipped w/ utensils. Clean, well maintained, lg bath towels, great! Would definitely stay again & recommend highly!
We stayed here to visit my son who is in the Navy. Your hotel met our needs. I wanted to cook my son a home cooked meal. Your hotel (kitchenette) supplied everything I needed to cook. Your staff were awesome! Will definitely come back and highly recommend to others. Thanks for the excellent services! We really appreciate your customer services
It was really big suit. Two rooms and really big bathroom. Bathroom was at the back. But whirlpool was small. The hotel is old. Barhtube in bathroom was realty old so they put whilte big tape to cover bottom. Discussing. Whirlpool in bedroom was small. Nice were big sizes rooms but definitely need upgrade
Upon check in was assigned wristbands to access the pool.was told that we wouldnt be able to use pool without them on.Ive never seen where adults were req.to wear wristbands like a kid.Breakfast was subpar.Unruly kids pulled fire alarm twice.
Staff was very nice and helpful N/A
Location and price
The room was huge with a great sitting area. The king bed was very comfortable and the pool and hot tub were great. Easy access to interstate. Restaurants were not very close to this hotel.
Wonderful stay, definitely exceeded our expectations! The staff was very helpful, the room was spotless, and the pool clean. The hotel is very convenient for anyone needing a place near the Northern suburbs, but also convenient for the City!
Our room had pet odor. It is a pet friendly hotel, so I was not misled, but did not love that.
It exceeded my expectations for 3 star. The location felt very safe, the room was really nice, as we're the people. Excellent hotel!
cleanliness, location, the pillows breakfast buffet was so-so
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Friendly staff Could have had some kind of mystery meat as part of the breakfast and chopped the scrambled eggs into a million pieces but no big deal
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EXCELLENT STAFF, EXCELLENT RESPONSE TO ANY REQUEST. DELICIOUS COOKIES WERE A NICE TOUCH IN THE LOBBY. AS WELL AS THE COFFEE. NOTHING , EVERYTHING AS GREAT, AND YES I WOULD BOOK AGAIN WHEN IN AREA.
Clean, new, fresh, great shower, great staff. Dinner in lobby restaurant was very good and reasonable. Free cookies were a nice touch. There is also a little store in the lobby to get smaller food items and forgotten travel items. I am a huge stickler for smells and this hotel smells great! Very minor: beds were not real comfortable and not sure why. They are adjustable but I had a sore back in the morning. No free breakfast, although they have a very nice casual restaurant in lobby. Breakfast buffet was around $12 I think. For kids it was $5.99 I think. They had a cold bar breakfast option for a lower price. We ate dinner there and it was really good and fairly reasonable.
Generally clean, spacious room. Close to our family events, and convenient to other businesses and services. Helpful staff. Loud guests in the hallways late on Saturday night. (Teens celebrating team losses or wins, I'm guessing.) Electricity went off for a while on Saturday morning, which confused a lot of us, including the staff. I agree with previous comment suggesting fridge in room.
Comfortable room, especially the bed. When my keycard didn't work, the staff sent someone to bring me a new one (instead of making me drag my stuff back downstairs). Good breakfast with many options. A fridge in the room would be nice. A bit noisy with parking surrounding the hotel. The workout room is small, not much room around the treadmill, though it wasn't crowded either.
Old rugs. Old mattresses. Not worth it. Especially in that area with all the planes.
Friendly professional staff, attractive lobby area, clean comfortable room. Poor parking lot design, dark poorly lit parking area.
It was very easy to get to. It was within a short distance of Rosemont where we were heading to the Donald E Stephens convention center. The beds were comfortable. The rooms were very clean. Good FREE breakfast! The TV was bad. Sound quality poor. Some of the stations didn't come in well. I didn't complain about this because the TV wasn't really important to us. Other than that our stay was fine!
It was close to my business appointment. Under construction I understand, no washclothes or handtowels available when the hotel is nearly empty, I don't understand. I didn't feel like the food was fresh and the waffle iron was filthy. I didn't eat anything.
Dreeadful, gross misreoresentation and I am seekinbg my money back and putting a block on the payment
I didnt like that they tried to give me a different room than what i reserved.
It was a Hilton Brand Not located near food or shopping.
The rooms were not cleaned during my stay and when I called about it,they said that they will make sure it is cleaned 'tomorrow ' after my check out.
Nice accommodations! Our room was a hike from the front desk, but I needed the exercise...:)
There was blood in the toilet. That was the only bad thing...loved the room and everything else overall
The way the rooms are set up and my daughter loves the waffles at breakfast Little drive to stores but not that bad
It was clean; staff was helpful and followed through with questions to be sure we were happy; there was a very nice breakfast, daily paper and peaceful surroundings. Plus it was easy to get on and off I-94. Nice place. Can not think of a single thing that was bad.
Everything! I felt like I was at home. Nothing.
Great food! Our heater made the room smell a little funny.
We stayed there before and were pleased then and once again this time. There were no problems and we had no complaints. Can't think of a thing.
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clean room nice staff hot breakfast buffet The heating unit was kinda noisy. In fact it was very loud!!woke me a few time at night
location was great, staff members were nice. The breakfast could have been better.
everything okay. Coffee urns only kept full during breakfast hours.
Clean, spacious and comfortable I was not informed that the swimming pool was under renovation.
I enjoyed my stay. The cost was great and so were the amenities. We REALLY could have used two Queen beds instead of two Double beds. We would have used the let out bed but it was in poor shape.
It is clean. Heater did not make any noise and heated the room warm. Our family were expecting indoor swimming pool and prepared things, but it was on construction. It would have been better to know its construction in advance.
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Spacious, comfortable room. Delicious hot breakfast buffet. Lollipop at check in counter. The pool was under renovation--kids were looking forward to swimming. Hotel staff offered to let us use Marriott Courtyard pool across the street, which worked well. Thank you!
The indoor pool and jacuzzi were unavailable
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Location and the beds were wonderful. It was very obvious the breakfast was all processed food. Eggs were terrible and the sausages were just slightly better.
This guest did not leave comments about this hotel.
Location. The hotel was located close to many good restaurants. The swimming pool was very small.