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The sheets were incredible, nuff said!
Loved the room! Loved the warm colors, the bed was soft, the room was clean. Plenty of space in the room. My boyfriend and I really enjoyed ourselves. Room service was great! The staff at the front desk wasn't very friendly or welcoming. There was a tall blonde man who was a bit odd. Wasn't rude but wasn't friendly or kind either. Hard to explain, just seemed like he was having a bad day and was forcing a smile. The only other complaint I had was the bathtub. Seemed a little old, and had a couple stains. Everything else was great!
The hotel was very nice, bed was comfortable, room was clean, check in was easy. The fan on the heater in the room sounded like a vacuum cleaner. It is probably a minor fix.
great experience. good staff, clean rooms and hotel overall. Good reasonably priced in the restaurant. Stayed 4 days at a seminar on site. Would recommend to anyone visiting the north shore/suburbs.
Staff was great and the bed was wonderful. Great value and was close to family.
Friendly staff and they were able to accommodate my early (8:30 am) check-in request. Breakfast wasn't open until 7:00 am. Pretty late opening for those who want to get breakfast and head out for an early morning meeting or appointment.
The staff was friendly My room was not cleaned and I did not receive clean towels until 11pm that night!
Room amenities. Fridge, charging station, room safe, breakfast buffet
Good hotel upscale and fun decor, steak place next door and Starbucks nearby The staff member who first checked us in tried to tell us that all King rooms were taken even though my reservation was for a King Deluxe room. He shrugged and said that wasn't his problem what a third party promised. We could have a standard Queen. I spent thirty minutes on hold with hotels.com with no resolution and then checked back when another front desk person arrived. He got us into a King room though not King deluxe. He gave us a drink coupon as well. While the second front desk person was great, the attitude of the first was so bad that it leaves a bad taste in my mouth. I'm not sure I'll ever order a hotel through Kayak or it's unknowable network of third parties and fine print that the advertised room is not guaranteed.
This hotel was a nightmare. It looks like that should be charging by the hour. Our room had black hair all in the bathroom and the phone didn't even work in our room. The whole hotel smelled awful. I wouldn't let my dogs stay at this hotel.
Close to everything, specially the mall and all the nice restaurants.
Nothing Wouldn't give extra towels or extra blanket. Went to get snacks and had to have exact change only. Pictures look nice, but it wasn't.
Nothing walked out asked for a full refund and went somewhere else to stay. This is not 3 stars This place is nasty, dirty , smelled horrendous
Had bed bugs in our first room!!! Moved to another room, only slept in there for 4 hours, got bit all up, Checked out!!!! Calling corporate today.... Ramada should not have their name attached to this hotel Bed bugs!!! Dirty.... moldy... smell.
Couldn't beat the price and very close to attractions. The breakfast was horrible.
Nothing, they refused my reservation even after I showed confirmation of reservatio and proof that the room had been paid for Nothing. Terrible service and all but one employee was extremely rude. I want someone in charge to give me a call. My number is 920-255-1053. If you don't call me I will be calling you.
Swimming pool was large; Bed was comfortable; TV was good quality. This place wasn't terrible considering the $62 price, but I would never stay here again. I feel like if the people from Ramada corporate had the experience I had they would pull the franchise immediately. Power outlet dangling from wall in room; moldy tub; ice machine had carpet in hallway soaked; hot tub was not working; no towels in pool area; hallway smelled like armpit; continental breakfast was pretty nasty (fruit was shriveled); exterior door did not lock.
The beds were comfy The lack of soap in bathroom, no heat in pool, no towels at pool. Pretty wrecked
3 beds in a very large room, and the location to six flags Old and very run down. They have updated the lobby, but that is it. It appears to me that they have allowed the property to deteriorate beyond repair and that the property will probably have to be torn down. They gave us vouchers for breakfast, so I thought we had something to look forward to, but it was awful.
Overall a good experience
The only positive I can say about our stay at this hotel is we received one of the recently remodeled rooms and it wasn't nearly as gross as the rest of the hotel. The room itself was clean and the bathroom was recently remodeled. However, the rest of the hotel is a different story. The halls smell of a mix between mold and garbage, the carpet is dirty and upon exploring the entire hotel there are halls with exposed pipes,minimal lighting, and broken doors. While walking around we passed a conference room with the door propped open, when we looked inside it was clear a party had taken place and the entire room was strewn with half empty liquor bottles and garbage. The hallway to the pool is covered in what seems to be saw dust (even though I saw no construction going on the entire time we were there) and has a busted window as well as the pool area having a busted sliding glass door. The secured back door #3 was broken and propped open slightly allowing anyone to mosey into the hotel. One hallway off the lobby has a huge cut out in the ceiling exposing rusty water pipes, and according to the OSHA paperwork hanging on the wall below it, asbestos debris that fall out of this hole. This hotel also does not appear to be in a great area in town either with apartment buildings directly behind the parking lot. Overall we lucked out considerably with the 'executive' room, however everything just felt kind of gross and super neglected. I would highly recommend looking at literally any other hotel in the area.
Hotel was very nice,great swimming pool and whirlpool.Rooms wer'e clean and service was friendly.
the hotel was very nice, and service was excellent. nothing spectacular but perfectly acceptable. the hotel did not have a record of my reservation when I arrived and had to call booking.com to confirm the reservation. I do not know if that was the hotels fault of booking.coms but it was annoying
Proximity to my mom`s home. Very courteous staff.
Nice room and helpful staff. In and out easily. Parking is incredibly bad, so far away.
I am in Buffalo Grove area every 3 weeks on personal business. I will not stay at Westin again. WiFi is additional cost and not cheap. Business hotels offer WiFi free of charge or included in room rate. Charged me $7 service fee for a drink from room service. The drink cost around $10. Ridiculous! When I complained, receptionist was not very interested in making a compromise or even removing it from the bill. I will not be staying at Westin again. I certainly will not recommend it.
I think the resort is a little "pricey", which doesn't accommodate an occasional last minute family getaway.
They nickle-and-dimed us on everything, including late checkout.
I thought this place was awesome! The watermark was a little small but it's an indoor water park and I understand that. Staff was friendly. Room was very clean and comfortable. Great experience and will definitely go again!
Awesome arcade, the waterpark was pretty good and our room was beautiful. Kids had an great time. Our bathroom did not have a lock or a fan. Also the there was no microwave in our room either.
Hours of relaxation for me while kids played like crazy in the water and never got bored!
The indoor water park was pretty. The 4th floor elevator did not work. Had to walk down to 3rd floor to call for the unit. Room service left trash cans full, used wash cloth on the floor. Service personnel were ill informed.
The convenience of breakfast. The room didn't get clean, towels were left by the door. The facility was not clean either, the breakfast area had very sticky floors, the table were not very clean, I got syrup on my arm from sitting on a chair. Also it was crazy with noise from other guest, the kids were allow to be screaming on the hall ways in in the stairs I called four time just in one night and nothing was done and it went on to 1 am, waking my toddler twice that night. It was just such an unpleasant stay.
The breakfast was delicious and offered everything we could have wanted. Pleasant surprise!
Happy hour is nice breakfast toi What I didn't like I book online gave me a total then in the desk got a different price
Big room, good breakfast (room service), friendly staff Multiple hairs found in the sheets upon arrival. Refridgerator but no microwave........ Extremely small bathroom setup, the door, toilet, and tub are basically adjacent leaving no room to get in/out
Staff was very kind and accommodating. Rooms were very clean and comfortable. Wish the bathroom was a bit bigger. It had the shower and the toilet, but not much place to move inside the bathroom.
Friendly staff and helpful with good recommendations-honest, accommodations pleasant and clean, good in room coffee.
Close to where I was spending Thanksgiving. Quiet considering its distance to O'Hare. The bed was so soft that I had to change rooms. The fake ivy in the room is only a dust colector-get them out especially for those of us who are allergic to dust.
Proximity to family and I-294. We'd stay here again. Quiet place
Clean and well decorated.
I absolutely loved everything about the hotel,it was clean, friendly, very nice and relaxing. n/a
Breakfast room ambiance. Room too small. Double beds inadequate. Rooms are super cluttered and small.
The location Close to airport Shopping area
nice place. very clean good staff. wirpool doesnt work
Cheaper than others. Staff unresponsive. Bed rolls to center.
Main thing that made stay uncomfortable was dealing with a Chicago summer in a room that had no A/C and the staff said it was working fine even though the thermostat read 80 degrees.
We chose the hotel for the suite feature, since we had parents and an older child staying together. Except for a broken bedside lamp, the master bedroom was fine -- the bed was very comfortable, the room was clean, and the temperature was comfortable and very well regulated. The staff was friendly and helpful. (1) The extra bed area in the suite was essentially unusable due to the noise in the atrium, which began each morning around 5:00 am. There was extensive, prolonged clattering of dishes and loud talking, enough to rouse even a very sound sleeper. This is a deal-breaker -- the room did not fulfill the need to accommodate a third person. (2) The breakfast was not worth the extra charge at all -- terrible hash browns; mediocre fruit; bacon of varying degrees of doneness; only yogurt with artificial sweetener was available. (3) The fitness room equipment was disappointing, particularly the low-quality elliptical machines, which were so stiff, even at the lowest resistance setting, that they did not remotely simulate running. (4) The elevators seemed about to fail; quite worrisome. (5) Many of the furnishings seem quite worn and in need of updating.
I reserved double bed they did put me in one bed room ! When i asked to switch they said they can not!
The property presents beautifully. The night staff when we checked in had a large line up (it was after 10:30 pm) but we're very friendly and apologetic for the wait upon check in. At first glance the room was very nice looking and bed was comfortable The bathroom was absolutely disgusting. The counter had a big piece broken out of the front of it - mouldy stains everywhere. It smelled like mildew in the bathroom. The back of the door was all split and peeling. There were stains around the toilet. In the room, although it looked nice at first - was actually quite dirty. Wallpaper frayed, stained and carpet not vacuumed well. I even found a bag behind the bench. That tells me the room was not cleaned thoroughly. There was also a huge hairball in the middle of the room For a Wyndham property I was extremely disappointed and will not choose a Wyndham property again and will return to mariott properties. I am thankful that I didn't sign up for the Wyndham timeshares I was considering because if this is how they care for one of their premium properties - that would be a disappointing vacation each time
The kids enjoyed the swimming pool, and the gym, close to most known restaurants. Close to highway 90 and 294 going to Chicago downtown and suburban. The staff very friendly and service very good, the room is clean.
Nothng Hotel over booked and put us in a conference room staff was terrible at understanding that we didn't want to spend our 25th anniversary in a conference room
Suites were pretty spacious though I didn't really use them Price was pretty reasonable compared to other places in the area Has a very large parking lot Probably best for business travelers, as while the atrium is pretty to look at and all of the suites seem to look into it, there doesn't really seem to be much thought of what leisure travelers would want. Parking lot is pretty run down. A/C had trouble getting to temperature and was pretty noisy (70*) Mediocre onsite food options.
We got there and had the most nicest helpful staff. We're from Wisconsin and don't spend much time in Illinois but these guys made sure that wouldn't matter and were on top of making sure our stay was comfortable. I would recommend this place to anyone N/a
Clean Old in need of renovation. Undisclosed Hidden fees
Comfy room for 4 adults with kitchenette. Well stocked self-serve breakfast with many different options. Eggs, Self made Belgian waffles, potatoes, bacon, sausage, cereals, fruit, muffins, juices, coffee with your favorite creamers. Simply Splendid. Residence Inn will be my only choice on future trips! 6 miles to Navy base for graduations. Easy trip to main gate.
We went to Chicago to see my son graduate from navy basic training. This is the best hotel have ever stayed in.
We booked this hotel because of our son's graduation from Boot Camp in Great Lakes. We arrived in the afternoon the day before, check- in was fast and easy. Our room was perfect. There were four in our party, and the girls took the sleeper sofa. The room was clean and the bed was very comfortable. We required additional towels every day and they were delivered with a smile to our door. One daughter needed her room key replaced because it was scratched and didn't work and that wasn't a problem either. We ate the continental breakfast and it has to be one of the best I have ever had. The food was hot, the choices were plentiful and the breakfast bar was continually being filled so that no one went without something they wanted. Check out was fast and easy also. I would definitely stay in this hotel again and I would recommend it to my friends if they were in the area.
We stayed here to visit my son who is in the Navy. Your hotel met our needs. I wanted to cook my son a home cooked meal. Your hotel (kitchenette) supplied everything I needed to cook. Your staff were awesome! Will definitely come back and highly recommend to others. Thanks for the excellent services! We really appreciate your customer services
This is a great hotel, especially if you are attending a Navy graduation. Very nice room with small kitchen and polite staff. Good breakfast. There's a happy hour that looked good, but we didn't attend. WalMart and restaurants close by. Pool and sport court available in season.
I came here to see my husbands Navy graduation and I will say this is one of the best places to stay. Not only was the room wonderful but the staff were excellent. The staff here were very friendly with all my questions I had the area. Especially since it was my first time in that area. They had everything you need from maps to sites for Navy graduation to leisure activities. They also had a little mini-grocery if you needed that little something for your room. And a big advantage you felt safe. I felt at ease with my stay there. I would definitely recommend this hotel to everyone needing a wonderful pleasant stay!!! And I do plan on coming back again!!
While the staff was not that great, the rooms were very clean and comfortable. The price that I payed for it was more than worth it and made up for the unhelpful staff. I did not have breakfast there, but it looked decent and the internet access was pretty fast. Defiantly a good stay.
We were in the Chicago area for our son's graduation ceremony from Navy basic training. (The hotel's location is excellent for this.) We booked two rooms, one for our family (me, my wife, and our younger son) and one for my wife's sister. Her room was directly across from ours. We arrived on Thursday in time for the very good buffet (free!) including beer and wine. The free breakfast buffet served every day was also very good, including pecans for the DIY waffle iron (every one turned out perfect!) Scrambled eggs, sausage, SOS (I was in the service also some years ago), oatmeal (I am not an oatmeal fan, but it was good enough that I had it twice), cereal, juice - it was all very good, as was the plentiful coffee. The room was spacious, the bed comfortable, and everything was very clean. We did not use the kitchen except the last night when we kept our doggy-bag pizza in the fridge and then heated it up in the microwave for lunch on Sunday before heading for the airport. This hotel really helped us keep our food expenses down! If we had stayed any longer I would have stocked the fridge with drinks and snacks, as the prices in the Snack Bar next to the front desk are pretty high. The one problem we had with the room (a clogged toilet) was handled within five minutes of our calling the front desk. A very nice guy showed up with a plunger and solved the problem quickly. Five minutes after he left, the front desk called to make sure the problem was handled to our satisfaction. Excellent customer service! The only other issue is some minor problems with traffic noise, but we all slept fine. Highly recommended!
This hotel was perfect for our needs. My husband and I traveled to see our son graduate from Navy boot camp, and we picked this hotel for its location and amenities. Upon a late arrival, we we were greeted quickly at the front desk, and we were asked our floor preference, which I appreciated. We were given a special information package just for Navy families with local restaurant info, distances, graduation tips, shuttle info etc. Our room was spacious, clean, smelled fresh, and had all the expected amenities. We were able to control the room temperature to our liking. Daily housekeeping was discreet and timed for our absences. Plenty of hot water for showers. We used the internet connection and had no problems getting that going. The breakfast buffet was excellent. There was a selection of complimentary newspapers available daily. The staff was all friendly and helpful. I wish it was in season for the (outdoor) pool, but we traveled in March. The outdoor facilities looked nice, though: Pool, basketball hoop, barbecue area. Plenty of safe, well lit parking, and key card access at all remote entrances. We were very pleased with this hotel and would use it again if we were in the area.
We were looking for a decent place to stay for 4 or 5 days as close to Great Lakes Naval Base as possible as our son was graduating from bootcamp. After reading reviews on many hotels in the area we chose the Residence Inn in Waukegan because of all the great reviews, because they have rooms w/ kitchens & they are only about 10 minutes away from the Naval Base. Another plus was instead of booking 2 rooms for my husband, myself and our 2 just over 18 yr. old daughters we were able to book a 2 bdrm suite which saved us some$. We traveled from Chico, CA to arrive at the hotel around 6:30 pm, cold and exhausted. I went in to check in & was greeted by 2 friendly employees. The process took only a few minutes. They did put a hold on $* on my cc for incidentals which we got back all of a few days after we left. As I was handed our key cards the smiling young woman gestured towards an adjoining room saying that a complimentary meal of meatloaf & mashed potatoes,etc was available & we should feel free to go on in. We did. After traveling all night & day it was nice to have a hot meal waiting- no extra cost. They also have a complimentary breakfast every morning with stuff like Belgian waffles w/ strawberries & whip cream, biscuits & gravy, eggs, fruit,etc also no extra cost. Our room was great, like an apartment , each bedroom had it's own full bathroom, the beds were wonderful. Internet access- wi-fi or ethernet. Flat screen tv in ea room & in living room. Kitchen equipped w/ utensils. Clean, well maintained, lg bath towels, great! Would definitely stay again & recommend highly!
It exceeded my expectations for 3 star. The location felt very safe, the room was really nice, as we're the people. Excellent hotel!
Spacious rooms with refrigerator & microwave, well-kept, not overly fancy but the absolute best value for the money in the vicinity, free internet and breakfast. Coffee maker placed in bathroom is a big turn off even though I am not a coffee drinker, rooms facing interstate have continuous white noise of traffic, but that is easy to tune out.
The staff was very friendly. The hotel is showing its age but it met our needs.
This hotel was just basic. I am used to staying in hotels with this rating where the amenities and decor are nicer.
Friendly staff Could have had some kind of mystery meat as part of the breakfast and chopped the scrambled eggs into a million pieces but no big deal
The room was huge with a great sitting area. The king bed was very comfortable and the pool and hot tub were great. Easy access to interstate. Restaurants were not very close to this hotel.
Wonderful stay, definitely exceeded our expectations! The staff was very helpful, the room was spotless, and the pool clean. The hotel is very convenient for anyone needing a place near the Northern suburbs, but also convenient for the City!
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This guest did not leave comments about this hotel.
Our room had pet odor. It is a pet friendly hotel, so I was not misled, but did not love that.
Upon check in was assigned wristbands to access the pool.was told that we wouldnt be able to use pool without them on.Ive never seen where adults were req.to wear wristbands like a kid.Breakfast was subpar.Unruly kids pulled fire alarm twice.
This guest did not leave comments about this hotel.
the staff was excellent went for navy graduation,staff did great job! all was great
The best thing about this hotel it its location, its surroundings have great places to eat and it right behind a superstore for purchasing supplies while you stay. The guest Landry is small, only has a single washer and dryer. The way the staff handled my billing and checkout caused me to have problems with this hotel and will probably percent me from returning.
The service was extraordinary. By far some of the best I have experianced.
Clean, comfortable, safe.
Honestly there was nothing good about this place. I went here with my family and 2 were little children. We had gotten charged with 250$ fee for smoking when everyone was non smokers. They wouldn't listen to us. They were very rude and ignorant. Would not recommend this stay! The employees be little you and make you feel Not welcomed what so ever. We were all non smokers and I felt like we were treated like criminals.
Loved everything about this hotel from the staff to the cleanliness of the hotel. Great rooms and excellent location.
Clean, new, fresh, great shower, great staff. Dinner in lobby restaurant was very good and reasonable. Free cookies were a nice touch. There is also a little store in the lobby to get smaller food items and forgotten travel items. I am a huge stickler for smells and this hotel smells great! Very minor: beds were not real comfortable and not sure why. They are adjustable but I had a sore back in the morning. No free breakfast, although they have a very nice casual restaurant in lobby. Breakfast buffet was around $12 I think. For kids it was $5.99 I think. They had a cold bar breakfast option for a lower price. We ate dinner there and it was really good and fairly reasonable.
EXCELLENT STAFF, EXCELLENT RESPONSE TO ANY REQUEST. DELICIOUS COOKIES WERE A NICE TOUCH IN THE LOBBY. AS WELL AS THE COFFEE. NOTHING , EVERYTHING AS GREAT, AND YES I WOULD BOOK AGAIN WHEN IN AREA.
The closeness to the outlet malls is the reason we booked here. Been to LaQuinta before and liked them. The hallway odor very uncomfortable. I would probably not go back to this motel because ofmthis issue.
The location was perfect, the rooms were immaculate, and the pool/hot tub area was an added bonus. No problems whatsoever.
Good free breakfast, free WiFi, close to Great America, late morning check-out, indoor pool Our room kind of smelled like someone had been smoking in it
The people there were great. The beds where small.
We liked the location to six flags great America, and the free continental breakfast. Our room looked like it needed an overhaul. There were places where the paint was chipped and it was painted over. The metal on the sprinkler system was rusting and even leaving some rusty streaks on the wall. Our friends had a non smoking room and said it was horribly smelling like smoke.
Place is clean. The recipionist was very nice. Morning breakfast was great. Looks like they have some remodeling going on in the hallway that made the place look less classy. Middle of the night around 3 am some guests in the rooms next to mine were very very loud and I don't think anyone said anything to them.
Old rugs. Old mattresses. Not worth it. Especially in that area with all the planes.
Friendly professional staff, attractive lobby area, clean comfortable room. Poor parking lot design, dark poorly lit parking area.
Dreeadful, gross misreoresentation and I am seekinbg my money back and putting a block on the payment
It was very easy to get to. It was within a short distance of Rosemont where we were heading to the Donald E Stephens convention center. The beds were comfortable. The rooms were very clean. Good FREE breakfast! The TV was bad. Sound quality poor. Some of the stations didn't come in well. I didn't complain about this because the TV wasn't really important to us. Other than that our stay was fine!
It was close to my business appointment. Under construction I understand, no washclothes or handtowels available when the hotel is nearly empty, I don't understand. I didn't feel like the food was fresh and the waffle iron was filthy. I didn't eat anything.