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The staff was great. All really friendly and willing to help. The location was really close to downtown LG and the beach so don't need to drive much The only issue we had was that the bathroom was pretty dirty. There was mold on the walls and in the bathtub. They need to do a better job cleaning up throughout the season.
He pool area is very beautiful I felt mislead because once I checked in I realized my room was not in the main hotel, but a separate building that looks worse then a motel. The pool for some reason was freezing. I probably won't come back.
Hotel was subpar aross the board. Think Holidome updated 15 years ago. The room was humid even with the A/C cranking. It also left a smell tha permeated all the clothes in our suit cases. We traveled 8 nights across New York state and this was by far Room not ready, rundown furniture in room. Not much posititve to say other than location.
The food was great The rooms not worth the price
The location right on lake George. The room was disgusting someone's leftover food was left in the mini refrigerator. The bathroom had stuff on the floor. And I made the mistake of dropping my cell phone charger behind the dresser only to reach down to get it and found a pair of panties!
the location was great it was quite with a beautiful view of the lake the bathroom sink didn't turn off all the way. and the shower didn't drain well either . the water was ankle high wile showing
we actually liked that we could get free parking and walk to the grest escape for fright fest story time was a joke.....the character was frightening the children and antagonizing them.....jhonny rockets service was rude and we did not even get a table within the first 40 minutes there.......the water park had only two attractions open at a time due to short staffing
I liked the characters singing and dancing in the lobby for the children at about 4 p.m.
quiet room family place lamp was brpken and had todisconnect bulb toshut it off
As a parent, I was at ease with my 4 children in the waterpark with the adequate number of lifeguards on duty doing constant checks at their posts in the waterpark No complaints
The staff was exceptional ... everyone was pleasant and helpful. The kids (ages 9 and 6) loved the indoor water park. In fact, we never made it to the outdoor park or to the amusement rides, as the kids just wanted to keep going to the indoor water park. Kids also loved the Adventure Quest game ... although it was very expensive and the instructions for the game were not very clear. Prior to our arrival, the room was sprayed down with a very strong "freshner" which smelled like very perfume soap. After a day, the perfume smell wore off and it became evident why the freshner was applied to the room ... there was a very strong musty smell ... maybe due to mold. What is certain is that neither smell was pleasant and we had to buy a candle to cover up the smell. Also, had to open up the sleeper sofa for the kiddies and there were food crumbs and trash both under the sofa and in the sofa sheets. Yuck! Not a very clean room
The theme of the park was great. Johnny Rockets had a pleasant waitstaff and great food. The parking was not enough to handle the amount of people staying there and there was so much chlorine in the water that our eye were burning. Way too hot in the park and in the whole lodge. Prices for the rooms were excessive including the fees they charge . My daughter did have a great time but the prices wil keep us from not returning. Park should be bigger , charging $40 per extra guest when the day passes for the park are only $29.99.
Our cleaning lady was very sweet and couldn't help us enough. The kids had a really good time and overall we considered it a really good weekend but the good times was mostly because of our company They were very helpful to get us rooms by our friends. it was very expensive. I was bothered that when the wrist band you needed to get into the water park caught and broke they wanted $3 to replace it. The water park is very loud.
the beds and the pillows the water was freezing and on Saturday morning the lazy river was down for almost 2 hours making the wait for the tube rides insane..
The location and convenience to the theme parks. Later check in time was a bit inconvenient. However, the meet and greet with the characters was a treat for the young children.