Staff was nice enough, outbound flight left on time.
Runway lights were out on the way there, so had to land at a different airport. Forecast said snow on the way back, so all flights cancelled. Reasonable cause I suppose, but I expect a full refund - haven't received that yet, and because I booked through a third party, trying to get it has been particularly difficult.
Getting rid of free checked bag has caused boarding to become as miserable as every other airline as people try to cram their suitcases into the overheads.
Flight was delayed.
At check in, while checking my bag, the agent advised that since the flight wasn't full, and I wound have to claim my bag to transfer to an international flight, I could save some time by taking my bag on board. That worked out very well. I am very thankful for the good advice.
Great in flight crew, nice free snacks, good entertainment.
Gate personnel unfamiliar with the proper boarding sequence announcements and "phraseology" for proper understanding of which "group" of passengers board next. I have experienced this several times lately, at different locations ... sort of unusual.
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