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Available for last minute reservation Unhelpful staff, poor location, very noisy.
The staff was very accommodating when we were checking in - we arrived before check in and they let us check in early. The walls were thin and our neighbors had young children that were quite loud.
The view Dirty bathrooms, dirty carpets, mismatched furniture, noisy lobby and public areas, broken air conditioner, staff in dirty dishevled street clothes, carpets rippling in the hallways, horrible paint jobs, bad food at high prices, no help to move out of stifling hot room to a room with functional air, got locked out of room on third trip to transfer to new room
The staff was friendly and willing to help. On the Kayak website, it said that this was a 4 star hotel and it is clearly not to that standard. It is at best a 3 star hotel and closer to a 2.5 star. The hotel was old and run down and in desperate need of a renovation. Due to its condition, I thought that the value was low (too expensive for what you get).
Nice area Undergoing renovation that is much more than described. The hotel should not be open.
Friendly and helpful front desk staff. Beds were warm and comfortable room was clean. It was clearly and older hotel and the staff said they were ready for of a renovation no refrigerator in room, when I mentioned this on departure the front desk apologized and said if we mentioned this after arrival they would of brought one to our room. Was hard to control temp in room no thermostat just on/off manual up/dwn control for heat.
Everything.. Staff was great and pleasent. The location was a bit difficult to find or butter yet to get too!!
Comfortable beds, pillows. Staff very friendly. Breakfast selection limited, although staff for breakfast area excellent keeping up with everything. Website stated hotel updated, however, the carpet was the only obvious new updating we observed in our room. Noise level very high @ this hotel for traffic, other rooms, etc. even on different floors Very basic hotel, no extra amenities.
Plenty of parking. Quiet stay as this is mostly business folks. Always 2 people at the front desk. The bathroom door will collide with the front door, bad design.
Quiet and location comforter inside the duvet is too warm for summer. Hilton needs to rethink their bedding.
If you had your records straight, you would know that I cancelled this reservation. So I didn't stay there. Bookings.com screwed up my reservation, so the hotel didn't have it recorded. So I had no place to stay. So I went home instead. Please do not pass along this rating of the hotel. I'm sure it is fine. I just didn't have a chance to stay there because of your booking error. Also, you really shouldn't have Poor as the default. I didn't change any settings there, so this will come through as a very negative review, when it should be a review about your service, not the hotel.
Everything was wonderful in terms of the amenities and quality of of the amenities. We did not sleep at all. We could hear movement from the other rooms around us and heard everybodies toilets fluch throughout the night. We did not sleep at all!
Comfort of room No complimentary breakfast.
Staff excellent No bar Food at breakfast very average and cold
What I liked about my stay at the Hilton Garden Inn was that the room is very clean and comfortable.
Excellent food. The beer selection could expand. The shuttle service had limited hours that did not work with my schedule and forced me into a costly alternative for airport pickup.
Great service, beautiful bar and dining was perfect with excellent prepared food!!!! There wasn't anything to dislike !!!!!!!!!!!!
Super friendly staff; excellent restaurant and nice indoor pool area. Rooms are large and clean, decorated like a log cabin or a mountain lodge. Very good value for a low fee. The birdsong in the hallways is a little cheesy. The suburban industrial park area is not very attractive.
They had great holiday decorations. Fabulous service. The accompanying restaurant was also great. Live piano and fireplaces for New Years. We would love to go back. Day after New Years bar / restaurant closed at 8pm! Wish they would have put up a warning sign.
Loved the food and the bird sounds I'm the hallways! The staff was stellar! Sunday breakfast wad good but cold.
Very helpful staff. Very clean. Bed was very comfortable. Beautiful view from room. Soft and thick towels and sheets. Poor Wi-Fi
office clerk was very helpful the first night, my TV did not work becuase the cable box was missing a wire. They gave me a free DVD to watch instead. the second night, the cable was fixed but it still malfunctioned. the office clerk needed to visit in my room 3 times to fix this, and he was very nice about it.
We liked the room. Loved that it is pet friendly.The lobby and halls were freshly remodeled, they are doing some new cement work on the driveway at the entrance. Grounds were nice. The breakfast coupon was nice compared to them offering a Continental breakfast.We always had a meal, but there are some options on the back of the coupon that was for breakfast, no cost. The sausage links are good. Parking lot is full at night, soome people crossed over the painted lines with their trucks making a parking spot useless.
We appreciate that you are pet friendly. Some grass on the property would be nice. We liked having a restaurant on site. The food was excellent. We would enjoy having breakfast inclusive. The location and view was beautiful. We will stay at your facility in the future., Having to walk our pet off of the property site, especially at night.
I liked the partial wall in the room that separated the bathroom from the rest of the room, and I liked the balcony. I felt deceived, complementary breakfast to me means, "Hey over night guest--we have a buffet of food for you, on us." Well that wasn't the case, the hotel offered a $4 off coupon to the restaurant attached to the end of the building. I would guess that they have never eaten at that restaurant for it is incredibly expensive and would know that a $4 deductible is like spit in the face when you have no budget for breakfast. Rough start to the day, to say the least.
Convenient location 1. Kind of shabby 2. Clean enough but not up to the experience of the night before at another best western in the area 3. Breakfast options way too limited unless I paid a lot of money. Seemed like a cheap money saving thing for the price.
Great for dogs! Clean and convenient. I was worried because the building looks a bit old, but rooms were fine and grounds were nice. Across the street from a river with walking paths and a park.
The room was very comfortable and clean. Staff was helpful and cheerful even at midnight. Got the wrong key the first time, but staff brought me a correct one quickly. The only place to sit and talk with associates was in the restaurant.
The view. I didn't get my requested balcony facing the river.
The breakfast was excellent and the location The room was cold and I put on the heat but it didn't work.
The facilities and location were prime. There was additional fees for basic TV and wireless service.
Bacon for breakfast. This is a hotspot for kids sports. The kids outnumber the adults and are not being supervised. Whether it's running around the halls, taking over the pool, the manager's reception, the breakfast, etc.
The staff and remodeled facility was nice. Breakfast and managers reception is good. Price was a bit high for the hotel which I rate as a 3 star at best. I would not stay again unless the rooms were closer to the $125 mark at $185 it was way too expensive for this place
You could have all meals at the facility. Close to everything A bit dated,but looked like upgrades were in progress
The breakfast was great, the view from our room was pretty, and we loved being so close to the mall. The staff were all very friendly and helpful. The furnishings were outdated and just didn't feel very clean. The carpet had a funky odor and so did the sofa, so unfortunately we never really enjoyed using the living room space in our suite.
The staff was nice and parking was free. We prefer to stay at the Embassy Suites downtown, but couldn't get a room there. It was nice being so close to Washington Square . The beds were very comfortable and the bathroom was clean. Really didn't like the atrium feel to the hotel. Also the swimming pool was small and old and right off of the elevators, which seemed a bit odd. It just isn't as nice as your downtown hotel.
We brought our dogs on this trip ... three large dogs. The staff didn't bat an eye and in fact came around the counter to pet our dogs and gave them each a treat.
Great spot. Fun walking to a couple bars and restaurants. Solid Hotel. I'll be Back. My breakfast Rocked!!
Pillows and blankets were feathers. No water in the rooms. Need water bottles in the fridge.
Bed. Size of room. Alarm at 12:03am. High cost of food. No wifi in room.
Location close to downtown and nice park. Parking should be free.
We had stayed for four nights during this period of time we had hosted our daughter's wedding reception in the discovery ballroom. Undoubtably the most impressive aspect was the incredible service from every Hilton representative. With our individual party the hotel also had the PTA, Fireman Convention, a motorcyle convention and another small wedding. Even with all of this going one we had felt like our celebration was the only one-impressive! The sound of the trains.
The staff was friendly and helpful, and the complementary breakfast was very good. Every day there were some hot options in addition to the regular breads, pastries, and cold cereals. The location is convenient, with easy access to routes I-5 and 205. The room in general was very worn and shabby, and not dirty, but not really clean either. Our room was very dark with inadequate lighting and electrical outlets. It was almost impossible to read in the room, especially after sundown. There are too few lights, no overhead lighting, and the lamps are ill positioned. Moreover, if you have more than a couple of phones or computers that need recharging regularly, you have to get creative to find enough outlets to plug in the rechargers - such as unplugging the lamps which makes the room darker. Parking at the LaQuinta in Salmon Creek was WOEFULLY inadequate. If you return to the hotel after 9 pm, good luck. There are businesses on each side of the hotel that have signs posted that hotel guests' cars parked in their lots will be towed at owners expense, suggesting this has been a long-standing problem. There are too few parking spots for the number of rooms at the hotel, and not all guests are considerate about parking carefully to fit as many cars in the lot as possible, so some spaces were wasted every night. The staff had no work-around suggestions, so get in early or be prepared to wing it.
We hadn't stayed at La Quinta before and were very impressed with the value. If you want a really comfortable bed and shower, this is the place. You have a microwave and frig in the room, the room is large and they are pet friendly. A full breakfast buffet in the morning was not what we were expecting and it was truly fabulous, included in the room charge. We'll be back. It's pretty minor, but there weren't too many amenities in the bathroom, such as lotion. There was shampoo and soap, but that was it. There were stains on the main room and wallpaper was peeling a bit in the bathroom. Nothing that would affect your stay, but just a few things we noticed.
The outdoor scenery is beautifully maintained! Sufficient easy parking. Lobby is very welcoming! Staff is very friendly and helpful. You would never know this place was dog-friendly its super clean! The rooms were spacious, clean and quiet with comfy beds. Bathrooms were clean and well supplied. Breakfast has a nice set-up with many options to choose from. This hotel is truly an ideal place to stay! We will definitely stay here again!
I love the ambience when you first come in to check in, the front seat last was so welcoming and the cookies are the best lol specially after a long and tiring drive it's appreciated. The breakfast is wonderful knowing you have a hot rest meal to start the day and the lady assigned very accommodating like a mom. I'd love to stay there again. Thanks for having us.
Great breakfast buffet, cookies and coffee complimentary in evening. Beds were soo cozy! No hot tub
Nothing. Was very loud and did not sleep at all
Comfortable beds, clean facility, provides breakfast. Traffic noise from nearby I-5, pool closed.
Good Breakfast. Clean rooms. Helpful staff.
Comfortable cleanness breakfast
The room itself was great. Clean, comfortable, and cozy and certain amenities are already in the room. I didn't have to phone down for an iron and iron board. (Lots of other places make you do that.) Every staff member we encountered was friendly. The pool and workout room were great bonuses. The best bonus was the breakfast. Every morning there was a full breakfast available that every member of my family enjoyed. Even the coffee was more than decent (and I can be picky about coffee.) Another bonus, the whole building is smoke free. The ONLY thing was some guests were stompers and you could hear them stomp past. Not great but not a big deal. Its not like we ever heard our neighbors conversations. It may have been just these particular guests. I don't blame the hotel for this.
front desk staff, cookies, and breakfast. price good. also, took my dog! n/a
The hotel was very clean. Friendly staff and rooms were updated and very comfortable. Breakfast was a plus for us as a family. Breakfast had several items to choose from. Also walking distance to the mall and restaurants. They definately need more staff at the breakfast lounge. The one lady had a hard time keeping the food items refilled. People were either waiting for one thing or the other.She was trying hard to keep up. I saw customers even offered to help clean the tables seeing she was running to and from the kitchen.
Place was clean and bedrooms were very nice. Room service was always late in the day.
Comfortable Asked for more than 2 towels, got 3, really
The night staff really went from and beyond to help us with my baby. Also the rooms were comfortable and breakfast was pretty good.
For a visit to Portland we chose this nearby hotel because we always like the idea of a suite and this seemed like a great fit. I had some hesitation later wondering if being in Vancouver was going to be a problem, but on the contrary found it a great location for our various jaunts around the area. This greatly improved my opinion of a Best Western (Plus) property. We received excellent service, the breakfast was well above average, the bed very comfortable, and the suite very roomy. For my money, and from my experience this was a great choice.
We found the staff very friendly and the room clean and well maintained. We were able to bring our Grandchildren over and let them play in the indoor pool. They loved it. They did have an issue with a guest down the hall. The manager had to come up and ask them to leave. Not really a bad thing though as we saw they quickly took care of issues.
Cleanliness Kids running in hall and slamming doors
Very nice hotel for the price, have stayed multiple times at this location and each time has met or surpassed the previous experience. Everything was as expected.
This guest did not leave comments about this hotel.
The staff is great and the bistro is wonderful. Nothing--everything was good.
Solid Courtyard property with newer lobby and bistro area.
good location and free breakfast no
This guest did not leave comments about this hotel.
Small, updated, bistro food is great, and they even have a Starbucks inside. The front desk lady was super rude but all the other staff including the bistro staff was so nice!!!
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Staff was competent and friendly!
The rooms were big and the hotel was quiet. It had a little 24 hour 'shop' where you could buy typically overpriced snacks and essentials. It's always nice to have a bar in the hotel. There were some cleanliness issues, such as hair in the tub and cobwebs on the ceiling in the corner. The staff was somewhat friendly, but did not go out of their way to make us feel comfortable, even though it was a slow time and few guests.
did not like worst stay ever I sent it to the company Heat of room , booking and got wrong room , water in shower broke cold water only . breakfast was bod
The staff were friendly and the location within walking distance to shopping and restaurants. We had booked a king suite, but at the last moment needed two queen beds. The staff was very accommodating. Though the outside of the hotel looked older, the room, lobby and interior were newly renovated and clean. Good value in a neighbourhood of other hotels and amenities. Continental breakfast was very good.
Very convenient to shopping, good restaurants, & close to Portland.
Nothing. At all because we were not allowed to stay Everything ..rude from the start told me we had too much trafic last time i stayed and was not allowed. To stay
Good breakfast, pleasant staff, very comfortable bed. Although we were on the freeway side there was no noise to speak of. Generally very quiet. The room had a fairly strong bleach smell, which dissipated somewhat over the 2 days we stayed. Perhaps they should cut back on its use in the laundry. It is located a fair drive from Portland.
Bed was comfortable. Staff was helpful. Check in was fast and easy. Pool and spa were closed due to renovations. Walls are thin.
Excellent comfort for the price and the staff was extremely friendly.
I love the apartment feel! Full kitchens with full size fridge, real dishes and utensils. Stove top, dishwasher and FREE laundry facilities!!! Comfy beds and tons of movie channels! Nice, free breakfast each morning- Not just muffins and coffee; eggs, waffles, bacon, bagels, cereal, fruit, etc. This place is also VERY pet friendly!! There really isn't much that I didn't like.... the laundry facilities are great, however...I did notice that a couple of the dryers do not work very well. They don't heat up like they should. And there is always at least one washer or dryer that is out of order.
Nice accommodations. Super (and free) breakfast. Offers light supper (complimentary) Monday - Thursday evening, such as soup and salad and other special menus (one menu per night). Nice, accessible business center. Loved having full kitchen in-house. Great wireless Internet access in room. Spacious bathroom. Good fitness room and options. Also tennis court. Nice ambience in lobby. Great for business travelers who need to get work done. Adjacent to mall with major department stores and close to restaurants. Pool is outdoors only and probably available only during warm weather seasons.
The staff was friendly and helpful. The location is also ideal. The room was super nice. The pool was closed during most of the stay.
We enjoyed the views, location, breakfast and amenities. Comfortable rooms and a good price. There was one staff member that was very rude and inconsiderate! She greeted us on the first day. We arrived early before check-in and was told that we would have to wait for 4 hours or call back at 2pm (3 hours later) to see if the room had been cleaned yet. She seemed very annoyed and was very short and snotty with us. In other hotels that we have stayed in they asked the cleaning crew to clean our room next, but not here it was very much when they got to it, and you should be happy with that. Well we had a 3 month old baby that was a mess after flying and being woken up early to make the flight, she needed to rest. We had to wait for 4 hours for our room to be ready with an hysterically crying 3 month old l. I was also appalled that she asked us to call her, umm we are the customer, shouldn't you call us to let us know it's ready rather than us calling you after already doing our part? I didn't get her name but she was an older, short, heavy set, white lady with a very large mole on her face. (Not being mean) I will not stay here again if she is still there. Its a shame because the rest of the staff were very very friendly and made us feel important and valued.
Competitive pricing for the Vancouver area. A bit dirty, particularly along the baseboards. Used towels and soap left by the cleaning staff. Breakfast was taken away while people were still eating. Day shift desk lady was grumpy.... if I wanted to be greeted by a grumpy lady first thing in the morning I would have stay with my wife!
Value of facility and assistance by the staff The facility seems to be going through some remodeling and some of the elements were not finished or were done a the least cost
The staff was great, great access to the mall, very small and quiet for the most part The design of the furniture and the breakfast was very small
Location. Easy access to freeway, next door to Vancouver mall Bedspreads were dirty, ants on bathroom sink.
Pictures showed a bathtub in the delux kind suite but there wasn't a tub.
I stayed at this Ho Jo for 7 nights and only received maid service 2 times and I had to ask for them to come the first time. Parking lot lights in the mall parking lot were very very bright and lite up my room to much at night.. Also, inconvenienced by them re-paving the hotel parking lot.
Cheap Ants in the rooms, plug-ins didn't work, cable didn't work, plumbing made loud noises all night, breakfast wasn't incredible either.
Staff is friendly and helpful. Decent location and clean. Beds could be improved but nice hotel for the money. At this price range you must have reasonable expectations and it isn't luxury but clean and easy.