Pros: People are excellent customer service agents.Gas mileage was awesome. Driving was fun.
Cons: Rear window on that make of car collects rain hard to see of...wouldnt but this car. Also the sound system sucked.
Oct 5 2016
Pros: Checkin was great, staff was friendly, return was speedy, price was outstanding. Couldn't ask for better.
Sep 19 2016
Pros: They called as I was pulling up to say that they did not have a car for me and would not until at least three hours after my scheduled pick up. they ended up canceling the reservation for me. Very disappointing.
Sep 19 2016
Pros: The staff was very friendly and helpful, both on pickup and return.
Cons: The car I took, a Dodge Journey, was less than acceptable. Not only was the transmission going out, but the bluetooth didn't function. In addition, the USB port in the car wasn't working either. Besides not being able to play my music, and since we were out in the country, this posed a little bit of a problem, but far more significantly, I wasn't able to recharge my phone. This became a major issue because during the middle of a trek, I lost the use of my phone's navigation.
With the exception of the transmission, the lack of a working bluetooth and USB port seem insignificant. However, as explained, they weren't. I had expected a car in good running condition, which I failed to get.
Sep 24 2016
Pros: Enterprise was great changing the rental from an inconvenient location to a convenient one. Also let me drop it off closer to my hotel to get a ride back.
Cons: When I tried to get picked up to get the rental Enterprise was not answering the phone.
Oct 12 2016
Pros: The service was excellent when I picked up the car.
Cons: The car smelled like marijuana and I didn't have time to wait for them to clean a different one. It would have been nice to have gotten a slight discount.
Oct 15 2016
Pros: Convenience, selection.
Cons: Having my credit card used during my rental.
Oct 7 2016
Cons: Said it would be around $60. Ended up being around $160 and when I got to the rental shop they said the insurance I bought with kayak was useless. I really felt that there was no clarification about the insurance I bought through kayak wasn't associated with enterprise.
Sep 28 2016
Pros: The reps that helped me pickup and drop off were very helpful, knowledgable and approachable.
The car itself was fine. What is expected for what I paid for.
Cons: The car inside was pretty dirty from the previous user(s). I have pet allergies and they were in full force after being in the car for a few minutes. The rental office is attached to a detail service. Maybe they can join forces a bit better?
Oct 5 2016
Pros: Very professional and accommodating print service
Cons: Get there told there is a $200 deposit so deposit $200 into my account go back to Hertz then they tell me they are charging me for an extra day. $70!!!!!! The peopke were less than sympathetic just saying it's not iur fault ut is Kayak. I didnt end up renting the car and will never uae kayak or hertz again ever!!