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Water park was great for adults and children. Great customer service. Bracelets are the room key and charge card. Very cool. Not enough places to eat. Lines were extremely long and service slow. Only one place to get coffee and the line went on forever! Bring a cooler with food, snacks and a keurig! Rooms are dated, no hooks anywhere to hang wet bathing suits on!
Water slides, hot springs, lazy river, kiddie slides, arcade, paw pass, magiquest & good snacks!! Long wait at reception!!
Staff was very friendly. There were a lot of things for young children to do. Water parks seemed clean- no floating band aids or litter. Our room was located right next to the elevators and we could here every time someone got on or off the elevator- not good when you have two young children. We requested a crib and were told there would be one in the room but there was not. Also, why do you have employees keeping the doors open to the water parks? It is warm inside the water parks but very cool in the hallways. This causes the warm air to rush out and cool air to come in and hit you, especially if you are playing on the edges of the water park. As we have two young children, we were always at the edge, otherwise it would be to deep for them. The cool air rushing in and hitting their wet skin made them quite cold and we were not able to spend as much time in the water parks as we would have liked to.
The rooms were nice, comfortable. I ordered room service, food was very good, service was fast, servers were very friendly and helpful. Good location, lots of restaurants around. It was quiet around our rooms save for a little construction noise, very enjoyable. Got cookies upon arrival : ) There were some pounding noises due to construction on the floor below, but not too bad. I was sleeping late, so it woke me up around 10 am on Sunday, which surprised me. Their tv service could be better - no on demand channels and no tv guide channel to know what was coming up next.
Hotel provided shuttle service for marathon runners and was exceptionally organized. Rooms were great. Restaurant service wonderful Can't think of anything they missed
The hotel had no one there on a Friday night, so it was very quiet, even on the ground floor. The linens were clean, and the pool and gym were very tidy as well. You also get a complimentary cookie when you check in. I found a used Qtip on my night stand, but the room was clean other than that. When I went to the front desk to ask for a toothbrush and toothpaste (which I forgot to bring) they were very stingy and hesitant to give me the products.
It was the perfect stay before the Boston Marathon. They had everything needed to be prepared for the race... good Italian food close by, a fridge in the room, great breakfast in the morning, and even a shuttle to the start of the race!
Staff was great! Very accommodating, clean room, smelled great, quiet and easy checkin/out My girlfriend whacked her ankle on the bedframe that was out of place..It was unsafe and not a good thing. Her ankle is now swollen and it is messing with her work schedule. I can not go back to this place because of this...
Vibe (modern design) Comfortable and clean room. Comfortable bed. Location Value for money Coffee machine should be better Noisy old AC Old Windows
The hotel is more of a motel if you ask me. It did not come with the basic amenities that are found in a hotel/motel room (hair dryer, not enough towels) and housekeeping was closed at night, so we couldn't get an extra bed when we arrived late night. However, if you're looking for a place to stash your things and only sleep, its recommendable.
Straight forward living conditions. Decent bedding. Shower was great; two shower heads with a walk-in area. Easily accommodated two. Only problem I had was that the remote for the 37" HDTV was missing in action. There was a remote for the AC, but we could not find the TV remote. Easily worked around by using the buttons on the side of the unit.
When I checked in there were dirty clothes hanging in the bathroom which belonged to the previous occupants. Shower was full of hair and no towels were provided. Obviously, the room was not cleaned. I contacted the front desk and put the dirty clothes out by the door, they remained there.
I liked the early check-in confirmation. Room was clean and upgraded and represented a very good deal for the price. Room was surprisingly quiet. I slept well.
Room was very clean and neat; looked just like the photos online. Quiet area. Staff was super friendly and helpful.
My hotel stays are typically for the purpose of sleep and shower, I'm not there for in-room amenities. Red Roof is generally a good match for me in this regard, always meeting and sometimes exceeding expectations. This stay was no exception. Hotel met my expectations as I wasn't there for much other than sleep and shower. Only suggestion I would offer is to upgrade the bath towels.
It was quite and friendly. I liked the big bed.
Super easy and exactly as promised. Great value and no complaints! thanks
Unrestricted wireless Internet access. No complimentary breakfast of any kind.
Helpfulness of staff, closeness to event I was attending (at the trade center) Cash machine was broken and staff could not give cash back on credit card; very inconvenient as most people don't have cars. Also would be good if hotel shuttle went to train station.
Friendly and helpful personnel.
Really nice and very friendly staff.
Next door to the show I was attending
The location was excellent for the various places we wanted to go to. Their food services were very good and the people associated with those particular services were excellent. We constantly had to request towels because they were not always replaced when they removed used towels.
No Way to get to shopping or highway walking from hotel
The breakfast buffet was good. The room we booked with Kayak was not the room we were given at the hotel. After a lengthy discussion they moved us to the renovated floor. Please note they were telling us it was Kayak's issue. I am sketicple now to book again through your site and or stay at that hotel again.
Clean, well placed close to 495 exit, quite place, snack at the bar is good enough to stay for lunch or dinner. There is a dancing place open on Friday and Saturday nights, depending where is your room you may have trouble to sleep before 2AM.
great staff, especially in the restaurant. the place is really for trade show people. i was just a generic visitor to Boston, and probably should have stayed at a smaller hotel.
Friendly & helpful staff....facility of a late checkout... location suited
We left our pillow in the room, is there any way we can get mailed to us? The mirror on the bathroom door had a childs finger prints on it.The AC was going on and off all night, waking us up. The sheets looked like they were not changed (very wrinkled).
professional staff tending to needs of guests...plentiful breakfast and convientient location to highway
Loved the breakfast buffet. The heater in my room kept malfunctioning. The first nite the girl at the desk was in my room 3 times, trying to fix it. The next day a man came & fixed it.
It was just what we wanted and expected.
The suite was well designed and very clean. Over all the hotel was clean. The staff was friendly. Felt comfortable being there. The only thing I'd like to see is hand sanitizer near the breakfast area. After using the ladles to the eggs, breakfast meat and potatoes, I walked over to the front desk to use the hand sanitizer there.
The only good thing I can say is that the accommodation was comfortable. This was the lease welcoming Hampton Inn that I have ever stayed at. Staff was not at all friendly and security was ridiculous. I have never been in a hotel with so much security. I mean they were storming around the hotel, standing in the hallways and scaring our hockey kids to the point of nightmares . They are 9-10 year old boys. I never felt at ease and relaxed
The room was comfortable, clean everything was fine. Nice breakfast spread and why don't all hotels have free wi-fi throughout?
They serve you in plastic cups. No restaurants. It says breakfast included but there is only a basket at the reception with a pile of croissants. Beautiful view over the trucks, therefor, you better not change your clothes in your room with no closing the curtains.
We were delight with the staff and the hotel. There was a guy at the front desk (the one from Albania) who was very charming and addressed us to a very good place to have dinner around.
The room below had four barking shelties that marked to go out at 6:00 am. They barked while they played. They barked when the wanted to come in. This repeated hourly. Their barking could easily be heard through the glass windows. Frequent calls to the front desk resulted in their suggesting that I move to a different floor farther from the noise. To take this advice I would have to: (1) repack my clothes and my wife's into our suitcases (2) do the same for the refrigerator items (3) same for cabinet stored food items. Then (4) load cart and move to another room; (5) unpack suitcases; (6) unpack cooler; (7) unpack food stuff. During this discussion - no-one from management contacted my - only front desk clerks - and only when I called. They never initiated any contact. My time isn't free - nor is it my job to adhere to the glowing promises Hilton makes regarding customer care and satisfaction. Instead I called the corporate office; explained the above history; received a voucher for nights to be used at any Embassy Suites within a year. While this seems fair - the original problem is inexcusable. Why/how can a guest bring four dogs and allow them to run free in the hotel courtyard before dawn? What guest would think they can impose this on other guests? Also note: Beware - this hotel does not provide alcohol during the evening guest reception the way they do in other states.
Staff was professional and helpful. Only positive aspect of stay. Room was below average. Bathroom had loose, torn wallpaper, towel rack fell off. Heat did not regulate well. Either very hot or cold. Very noisy guests all night long. Will avoid Doubletree in future.
Most comfortable beds ever. Good bar area. Best place with the limited invatory in the area. Nothing was negitave.
Airport and mountain views!
This place was really quiet and very generous while my stay. I only was there for one night, due to my training I had for the weekend, but I got a chance to take a tour myself and did love the cleanliness of the hotel. Food was great at the hotel. Do recommend it !
Welcoming staff Clean room Everything worked Nothing to dislike
The friendliness of ALL the staff. Everyone greeted us from the lowest worker to the highest. That was most notable. clean and well maintained hotel. Meals from the dining room was excellent, beautiful decor.l
The staff is very friendly and helpful. The beds are comfortable and the bedding is clean. Overall the room was very clean and the location was convenient for us. Our only complaint is that the room smelled very musty. We had the window open the entire time but unfortunately it only opens about 3 inches – wasn't enough to circulate out the odor. In all fairness we did not tell the staff at the hotel, nor did we give them a chance to fix this or change our room. We were so tired when we got in we didn't have the energy to make any changes. It's possible our room was the only one that was like this.
The room was very clean and they wash ALL linens between guests. My husband had a good night's sleep but the mattress was so very hard that I could not stand it and sat in the chair all night. I did not sleep a wink.
Staff is extremely friendly and hotel is very clean. Prices are really good. Really nice location with nice dining options. Beds are absolutely positively horrible. They are supposedly adjustable but it's the cheapest version of adjustability available. It really sucks because the hotel is really nice in every other aspect but when you can't sleep comfortably it kills all the other good feelings you have about the place. I think you should invest in a better adjustable bed or go to a regular mattress because what you have now is just horrible. I stayed for an overnight getaway with my wife for our anniversary and it makes it horrible when the most important thing is extremely uncomfortable.
Lots of broken dirty items. Not kept up well. Coeefilterstl had coffee, clock not fixed.
Quick check in Dirty the floors r terrible there were items from last occupant still in room water pressure is bad toilet has hard time flushing room stinks halls stink..
Desk staff was very helpful. Hole was punched in a wall, tv didn't work w/o assistance, location of hotel is difficult if one wants to go out to eat and return.
The receptionist the night we arrived was nice and understanding when we wished to shorten our stay. From the moment we walked in it smelled like stale whiskey and weed. This place was the most disgusting place I have ever been to and I was debating sleeping on the lawn outside knowing there would have been less of a chance of rolling into someone's dried jizz. I took my shoes off to get into bed (fully clothed in fear of bugs or crabs from the public hairs in between the sheets) and felt something sharp prick my foot. In horrifying disbelief I pulled a large toe nail off the bottom of my foot. I then looked at the floor and there was several toe nail clippings. Under the bed there were a bunch of crushed chips and old food smashed into the carpet that was covered in dark stains. The whole hotel reeked of stale alcohol that has been spilled a thousands times and never cleaned up. The smell of marijuana was pouring out of our vents. The bth tub had obviously not been cleaned with someone's hair stuck to the walls of the shower. There was also a used bar of soap left on the side of the tub. The heat cents were filled with dust and would be a nightmare for anyone with allergies. There was also someone walking around outside our window for most of the night. We were originally booked for four days and immediately asked to cancel the other three. We were still charged for the full amount for four nights and when we called to ask for a refund the person on the phone was very frustrated and angry saying "he told the maids to do a better job and they just won't listen to him." I'm pretty sure any good manager would hire a staff that would do their jobs. He was snapping at us and making it seem like it was the end of the world to refund our money for the nights we didn't stay. It is most definitely worth paying $20 more for a good night of sleep!
The check in and out process was quick and easy. Very dirty carpets and air conditioning unit. Room was about 10 years overdue for a remodeling.
Bathrooms in rooms where disgusting,.. bathroom vent in my room was being held up with about 20 strips of scotch tape. kept falling out of wall with vibration (when turned on) exposing a big hole to the outside. Comforters in room were from the 70's Showers had been painted and paint was chipping. bathroom sink looked like it was being held up with hot glue and the sagged on one side since it was particle board.
cost I've only been disturbed 3 times by a hotel room that I've stayed in and this is one. I slept with my clothes on, never took my socks off, and I put t shirts in my pillow. In hindsight, great story to tell people about road experiences.
They made my bed. Each day room service came, they forgot something. Washcloths, coffee, forgot to empty the trash. The whole building smelled of stale cigarette smoke. The hallway to the left of the receptionist smelled like trash each day I was walking to my room. I don't think they vacuum either.
The friends African American woman was very helpful and cordial. No elevator and only one luggage cart. Breakfast.
Great breakfast buffet/friendly staff I asked a night front desk employee where the nearest pharmacy and/or grocery store might be and she said she didn't know. Seemed a little odd that she didn't know.
The front desk staff were all great and extremely helpful. When our planned über car was delayed they arranged a free hotel shuttle to and from our event. It worked out wonderfully.
Price was a little high
They were dirty and staff was rude. I cancelled my reservation bwhen we got there a little before check in an just looked around.
Staff and overall environment was excellent. Pool out of use for way too long. While using the facilities next door was a kind gesture, why should I travel to a different destination for amenities I paid for at that location. The prices should reflect the inconvenience. There is too much competition out there to let the little things be left unattended.
Quiet, quaint, homey, convenient to center of cute town. Nothing fancy, but clean, comfortable, quiet, with a courteous staff. Free breakfast offered a good selection.
their service of their owners and people - they were very accomodating and helpful
Beautiful and family oriented place. Very Quiet and staff was extremely pleasant. There was a sign that said there was coffee from 6am to 10pm. This was not the case. I missed breakfast but figured I could still get coffee on my way out, but the employee there at the time said that they dont offer coffee all day. Only at breakfast because of financial reasons. So i was pretty bummed out about that.
very nice room and quite no pool
Easy on off highway and pleasant atmosphere despite location being away from it all. Good they had everything you might need, food, shop and fitness. no breakfast included. Although I did see a table of muffins but wasn't sure if they were complimentary. No problem just to grab a coffee and croissant from Starbucks and I was on my way. If they had pet facilities I'd stay more often.
Everything about this hotel was exactly what we were looking for! No.
We stayed one night. The hotel was clean and the staffs were kind. The breakfast was fine. The hotel mistakenly charged one night even though we prepaid it. But I could resolve it by calling them without too much difficulty. In overall, I was satisfied and would stay there again.
Had a great time! My room was upgraded without my knowledge for free and was terrific! If I had more time I would have used both beds! Only downside was I couldn't drag a mattress from the bedroom to place in front of fireplace only because there was no bear skin rug!!! Honestly it was better than I expected! Pool was great and we loved the jacuzzi. simple check in and out. I look forward to going there again. Thanks for everything.
We were staying with a large group. The staff could not have been more friendly and helpful. NO
The kitchen in our suite worked wonderfully for our family. The dining area was very cramped during breakfast times.
Stayed for a hockey tournament. Great location, clean rooms, and staff was helpful with area restaurants, and providing space for party.
Room was big, good layout. Good location, pleasant staff.
Attentive staff, well maintained/clean entryway, room and bathroom. Great breakfast selections. We will be back in town several times a year, and will definitely stay at the hotel again.
I've stayed here twice, mostly due to its location relative to West Concord. Considering all alternatives, it's the best value in the area, and it's a hotel with plenty of good amenities. The parking lot has two sides. The 'front' half is located 50 ft from the lobby, but it's small and usually full. In cold weather, walking from the 'back' to the lobby (check-in) is not fun. After check-in you can access the back door with your key.
The complimentary upgrade to a suite.
Well appointed room and facility, professional staff, very clean breakfast area, and great breakfast. Nothing
This guest did not leave comments about this hotel.
Very clean, staff welcoming and helpful. The bed was great!
This hotel has an Inn feeling - perfect for the town of Sudbury. This was our 2nd time staying here....definitely recommended.
Very nice room for a great price. Included a very good breakfast. Gym was small but adequate.
Very clean and convenient! All staff I encountered were very friendly and helpful.
This is a great place! Everything was clean and new - looked recently refurbished. The decorating was attractive, bed was comfortable, and bathroom pleasant. No hallway noise AT ALL even though we overlapped with a wedding party. No complaints.
Good location. Near plenty of shops and restaurants No
Location and the overall room were nice. The shower did not work and we had to use an empty room down the hall to shower. Management is unresponsive to compensation requests.