Lancaster Hotels

It was just what we wanted and expected.

professional staff tending to needs of guests...plentiful breakfast and convientient location to highway

location is good room was not too bad

non smoking room i was in had no windows, had to prop the door open for a while to get fresh air. upon leaving everything in my bag stinks of smoke.. it smells like i was smoking.. it is very very bad .

They are trying to improve the exterior appearance. It really looks shabby. The rooms are pleasant, clean but well worn.

Exterior is really a mess.

Straight forward living conditions. Decent bedding. Shower was great; two shower heads with a walk-in area. Easily accommodated two.

Only problem I had was that the remote for the 37" HDTV was missing in action. There was a remote for the AC, but we could not find the TV remote. Easily worked around by using the buttons on the side of the unit.

I liked the early check-in confirmation. Room was clean and upgraded and represented a very good deal for the price. Room was surprisingly quiet. I slept well.

nice location

needs new carpets/ and up dated

Kitchen, bed

No shampoo in room.

Staff were not helpful. Room had an odor. Amenities were minimal.

Staff is extremely friendly and hotel is very clean. Prices are really good. Really nice location with nice dining options.

Beds are absolutely positively horrible. They are supposedly adjustable but it's the cheapest version of adjustability available. It really sucks because the hotel is really nice in every other aspect but when you can't sleep comfortably it kills all the other good feelings you have about the place. I think you should invest in a better adjustable bed or go to a regular mattress because what you have now is just horrible. I stayed for an overnight getaway with my wife for our anniversary and it makes it horrible when the most important thing is extremely uncomfortable.

The friendliness of ALL the staff. Everyone greeted us from the lowest worker to the highest. That was most notable. clean and well maintained hotel. Meals from the dining room was excellent, beautiful decor.l

The bed was too soft.

Location

They gave me a smoking room and did not want that. Very dirty inside

RAULE THE DESK PERSON WAS GREAT due to our problem that the Pool was closed. THE ONLY REASON I BOOK THIS HOTELL WAS BECAUSE OF THE OUT DOOR POOL.

NO REFUND OFFERED FROM EXPEDIA DUE TO THE POOL BEING CLOSED.

Staff and the pool

Hotel is older - few quirks

They serve you in plastic cups. No restaurants. It says breakfast included but there is only a basket at the reception with a pile of croissants. Beautiful view over the trucks, therefor, you better not change your clothes in your room with no closing the curtains.

The room was comfortable, clean everything was fine. Nice breakfast spread and why don't all hotels have free wi-fi throughout?

actual suite, with 'living room/ kitchen' as well as bedroom. Complimentary breakfast and evening 'manager's reception'

On leaving, left bad taste in my mouth when I discovered that using the water bottles provided added on a cost of $5 per bottle. It's not the cost that bothered me - it's the fact that there was no indication that there would be a charge.

Hotel provided shuttle service for marathon runners and was exceptionally organized. Rooms were great. Restaurant service wonderful

Can't think of anything they missed

It was the perfect stay before the Boston Marathon. They had everything needed to be prepared for the race... good Italian food close by, a fridge in the room, great breakfast in the morning, and even a shuttle to the start of the race!

Vibe (modern design) Comfortable and clean room. Comfortable bed. Location Value for money

Coffee machine should be better Noisy old AC Old Windows

Staff was great! Very accommodating, clean room, smelled great, quiet and easy checkin/out

My girlfriend whacked her ankle on the bedframe that was out of place..It was unsafe and not a good thing. Her ankle is now swollen and it is messing with her work schedule. I can not go back to this place because of this...

great staff, especially in the restaurant.

the place is really for trade show people. i was just a generic visitor to Boston, and probably should have stayed at a smaller hotel.

The breakfast buffet was good.

The room we booked with Kayak was not the room we were given at the hotel. After a lengthy discussion they moved us to the renovated floor. Please note they were telling us it was Kayak's issue. I am sketicple now to book again through your site and or stay at that hotel again.

Beautiful and family oriented place. Very Quiet and staff was extremely pleasant.

There was a sign that said there was coffee from 6am to 10pm. This was not the case. I missed breakfast but figured I could still get coffee on my way out, but the employee there at the time said that they dont offer coffee all day. Only at breakfast because of financial reasons. So i was pretty bummed out about that.

their service of their owners and people - they were very accomodating and helpful

The complimentary upgrade to a suite.

Very clean, staff welcoming and helpful. The bed was great!

The room was excellent,

The gym was a disappointment. Pool was crowded (weekend, school vacation)

Bathrooms in rooms where disgusting,.. bathroom vent in my room was being held up with about 20 strips of scotch tape. kept falling out of wall with vibration (when turned on) exposing a big hole to the outside. Comforters in room were from the 70's Showers had been painted and paint was chipping. bathroom sink looked like it was being held up with hot glue and the sagged on one side since it was particle board.

Lots of broken dirty items. Not kept up well. Coeefilterstl had coffee, clock not fixed.

very nice room and quite

no pool

I grew up literally in the next town over and had no idea that this was a place to stay. The dragon claw foot bathrub was amazing. My girlfriend and I kept expecting a ghost or 3. We both loved it.

Room was ok. Shower good. Torn sheets in bed, not too bad, and clean. Clean enough place. Good towels. Bed OK.

No communication. I received an envelope. It had a piece of paper in it that I missed containing key drop off instructions. Finally met the property manager, a good person.Please leave a card with instructions on the night stand for key drop off!

Staff friendly, breakfast was good, hotel was clean, and the room met all of our needs. Would stay there again.

It was extremely clean, well stocked and the people were overly friendly and helpful!

The signage by the road was covered by the snow so we actually pulled into the hotel before the Residence Inn.

Welcoming staff Clean room Everything worked

Nothing to dislike

This place was really quiet and very generous while my stay. I only was there for one night, due to my training I had for the weekend, but I got a chance to take a tour myself and did love the cleanliness of the hotel. Food was great at the hotel. Do recommend it !

The elevator was old and dirty