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Convenient location, staff very nice, internet ok Décor dated, carpet old, does not have a fresh clean feel. Bed comforter had odor - had to have all bedding exchanged. Coffee and breakfast only fair
The staff was wonderful and everything was clean. The main lobby and breakfast area were nice and typical of most Hampton Inns. The room did have a microwave and mini-fridge, which is always nice. The rooms were not quite as nice as other Hampton Inns. Hopefully they will be updated soon. Or perhaps our 3rd floor room just hadn't been updated yet. The counters and tub surrounds were yellowed and older. There was a subtle smoke smell, even though it was supposed to be non-smoking. The wallpaper was also noticeably older than other Hampton Inns. Not enough to make a fuss or ask for a different room, but just not as nice as other Hampton Inn rooms we've stayed at.
The front desk lady Mary was very helpful. We incountered a problem and the GM Linda was very rude. Was condescendly suggesting I had did something after there was evidence the hotel had messed up. In the end it was a wash but for a GM she should have better customer service skills.
The room was clean and updated The price was way to high
Location, free breakfast which was good every day, nice layout of the room Odd odor in the room
The staff was not very helpful. We got yelled at when we asked for a plate by a front desk attendant who was dressed in a sweatshirt and jeans. We had to wait for anyone to come help us as she had been outside with her friends.
The king suite was big and exactly what I was expecting. Lots of room to spread out and conducive to studying/working. Very functional for business purposes Stayed in the first room off of the lobby and was a little bit noisy at times. Could use an update. Continental breakfast could have been a little better
Location and price Stayed 3 days and no maid come to clean the room. Told desk and they said basically to bad maid only worked certain hours. Had to complain 3 times about noise above us at all hours. They did nothing to fix it. Had to deal with excessive banging which was very irritating. I paid to relax and was not able to. I'm not very happy about my experience.
The extra room of a suite. Initially, there was no record of my reservation, even though I had an emailed confirmation. I booked it through Booking.com and apparently someone didn't communicate my reservation to Best Western or Best Western lost the confirmation. They eventually got it straightened out, but it was a good thing I called to confirm the reservation in advance.
the price was lower than any of the other places in Lancaster. That should have been a warning. the place would need to upgrade just to be a disaster. The security latch didn't even fit into the door jamb. the sign in the lobby says 'no refunds after 20 minutes' that should have been a clue as well. Left over miss-matched furniture, everything run down, holes in the bed sheets, world's cheapest and smallest pillows, world's loudest in-room fridge, too noisy to sleep. Traffic from major highway on feet away, traffic noise all night, smell of flowery cleaning products was too strong, door was missing huge area of paint, standing water in kitchenette sink, I could go on, but you get the idea. I won't ever go back. I can't recall a worse experience and I've stayed in a lot of motels. Seedy characters hanging around the lobby, but no clerk, tacky big cans outside doors of some rooms, I'm guessing for smokers butts?
It was perfect and exceeded my expectations! Our room was clean, our bed was comfortable , air conditioning kept us cool and the staff at the front desk was helpful and very friendly. Close to the mall and easy access to everything. It
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Nice comfy bed and the night shift clerk was very friendly
Friendly staff and clean rooms.
Friendly, helpful staff. Clean rooms and dining area. Room was a little cold. Was able to control via knob on the unit. A theromstat with numbers might have made it easier.
Room was nice and bed comfortable. Breakfast items were good and nice variety. NO
Very nice room ood layout. Staff was excellent very helpful. breakfast very good. Was a very nice stay. I liked everything about the hotel.
Free wifi, breakfast and the staff was really nice.
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Everything and everyone from checking to checkout was superb! They were extremely accommodating and went out out of their way working with me and accepting my 'over the weight limit' dogs'. Great C.S.! No
Price and proximity to Hocking Hills Staff handling food at breakfast bare handed
It was obvious by the cleanliness that the management took pride in the hote. Kids running up and down the hallway in the evening.
I liked the size and overall layout of the room. Our door was warped at the top making it very hard to close. My main concern is the pool. My husband and I took our 11 month old daughter to the pool. My husband thankfully went in first and was able to help me and take the baby when I fell. I held our baby in my left arm, grabbed the rail with my right hand and my feet slipped out under me caused both me the baby to fall on the steps. I have two large bruises, one on my back side and the other on my thigh. When I went up to the desk to make an incident report I was told it is fine and why didn't I hold the rail? And that he has never had a complaint and would try to lower my bill. Although it is kind to get a lower rate, that is not why I said anything. I want it fixed! Other people don't need to have the same fall or even worse.
Rooms were clean, rooms were large also. Other than the night staff, the day staff was very nice. A.c. didn't work in the first room, night front desk came to my room told me it felt like it was running but had to pretty much argue the fact that it was only the fan running he told me the hotel is full what am I supposed to do, I told him well I'm not going to stay here and sweat so get me another room. Ended up getting a room with a double instead of my reserved king and was only given a $5 discount, other than that the stay was nice hotel is hard to get into from the Road but very close to lots of food options and close to express way.
It smelled very musty in my room.
Staff was extremely courteous and helpful. The room and breakfast were great. It was perfect for a weekend getaway.
It was clean I did not sleep the first night due to noise. Then when I finally fell to sleep someone started slamming doors. I was in room 206, you could hear everything and everyone that came in and out the doors below. Happened most of the night.