Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.3 "Terrific location."
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6.6 "Service is ok."
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5.1 "Food is average."
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4.6 "Breakfast is below average."
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4.5 "Vibe wasn't good."
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4.4 "Not very clean."
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4.4 "Rooms are not good."
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3.9 "Not very comfortable."
Overall Rating
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9.3 "Terrific location."
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6.8 "Service is ok."5.8 "Only 58% thought the
service was professional ." 5.0 "50% said thereception staff was ok ." -
5.2 "Food is average."
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5.0 "Breakfast is mediocre."
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4.8 "Vibe wasn't good."2.3 "77%
criticized the unstylish hotel ." -
4.2 "Not very clean."4.2 "58% said
rooms were dirty ." -
4.1 "Rooms are not good."1.6 "84%
complained about the bathroom ." 2.9 "71% saidrooms were small ." 2.4 "76% hadproblems with the shower ." 4.2 "58% saidrooms were dirty ." 0.0 "100% thought they werepoorly maintained ." -
3.8 "Not very comfortable."2.9 "71% said
rooms were small ." -
3.2 "Terrible value."
Overall Rating
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9.3 "Terrific location."
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6.3 "Service is ok."5.1 "51% said the
reception staff was ok ." -
5.0 "Rooms are ok."5.5 "
Beds were acceptable for 55%." 5.2 "Only 52% thought thefurniture was functional ." -
4.8 "Disappointing food."
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4.2 "Not very clean."4.2 "58% said
rooms were dirty ." -
4.2 "Vibe wasn't good."2.4 "76%
criticized the unstylish hotel ." 4.4 "56%didn't like the unstylish hotel ." -
4.1 "Breakfast is below average."
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4.0 "Not very comfortable."2.6 "74% said
rooms were small ."
Overall Rating
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9.2 "Terrific location."
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6.9 "Service is ok."
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3.8 "Value below average."
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3.7 "Rooms are not good."
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3.5 "Not very comfortable."
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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5.7review from
Room is comfortable and equipped with lift/toilet/shower, enjoy from its wooden house design Heater cannot be turned on even under cold temp, view of the balcony is not broad enough (as blocked by opposite house), the price seems not cheap (no breakfast and need additional travel tax for each person)
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6.0review from
Great location, friendly service, comfortable room and quiet
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5.7review from
The receptionist is nice and helpful. The location is convenient...It takes only about 10 mins from station to hotel....just a straight road up....easy to access. limited variety in breakfast buffet...not worth for CHF18...better bring your own food.
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8.0review from
The location was fabulous and the beds very comfortable. Staff were very accomodating.
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6.7review from
The location of the hotel is really cool with nice views of the waterfall. The service was really nice. Highly recommended.
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5.6review from
The location was lovely. The food in the restaurant was excellent. The staff were friendly and helpful.And, yes, the furniture is a little outdated, but after a day in the snow it is a welcome rest place.
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6.0review from
How can anyone go wrong with views outside your window of waterfalls and the mountains. Excellent facility, generous breakfast, good staff
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6.8review from
We stayed in one of the larger rooms and had a wonderful view. This is a perfect location. The Restaurant is first rate.
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7.6review from
The food was excellent and rooms where very comfortable with an amazing view of the mountain
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4.0review from
The beautiful scenery of the Alps was the highlight. It is a great location to get the Jungfrau or Schilthorn. The restaurant had good fondue and the included breakfast was pretty good too. The waitresses were great and tolerant of a large group with 3 little children. The decor was hideous. I'm sure it looked like a hip ski/hunting lodge 30 years ago because that certainly was the last time it was updated. The furniture was old, but functional. The TV and alarm clock were probably antiques. The tap water gave the the choice of scalding hot or glacier cold. The shower head was a joke. The elevator was scary- I was glad to get out alive. If you are doing nothing but skiing all day and just need a place to sleep Hotel Schutzen would suffice, but if you want a comfortable tasteful place to rest, this is not the place for you. You could definitely get more for your money somewhere else. This hotel is in desperate need of refurbishment!
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6.7review from
The location of the hotel is really cool with nice views of the waterfall. The service was really nice. Highly recommended.
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6.8review from
We stayed in one of the larger rooms and had a wonderful view. This is a perfect location. The Restaurant is first rate.
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7.6review from
The food was excellent and rooms where very comfortable with an amazing view of the mountain
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5.7review from
Room is comfortable and equipped with lift/toilet/shower, enjoy from its wooden house design Heater cannot be turned on even under cold temp, view of the balcony is not broad enough (as blocked by opposite house), the price seems not cheap (no breakfast and need additional travel tax for each person)
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6.0review from
Great location, friendly service, comfortable room and quiet
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5.7review from
The receptionist is nice and helpful. The location is convenient...It takes only about 10 mins from station to hotel....just a straight road up....easy to access. limited variety in breakfast buffet...not worth for CHF18...better bring your own food.
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5.6review from
The location was lovely. The food in the restaurant was excellent. The staff were friendly and helpful.And, yes, the furniture is a little outdated, but after a day in the snow it is a welcome rest place.
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6.0review from
How can anyone go wrong with views outside your window of waterfalls and the mountains. Excellent facility, generous breakfast, good staff
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4.0review from
The beautiful scenery of the Alps was the highlight. It is a great location to get the Jungfrau or Schilthorn. The restaurant had good fondue and the included breakfast was pretty good too. The waitresses were great and tolerant of a large group with 3 little children. The decor was hideous. I'm sure it looked like a hip ski/hunting lodge 30 years ago because that certainly was the last time it was updated. The furniture was old, but functional. The TV and alarm clock were probably antiques. The tap water gave the the choice of scalding hot or glacier cold. The shower head was a joke. The elevator was scary- I was glad to get out alive. If you are doing nothing but skiing all day and just need a place to sleep Hotel Schutzen would suffice, but if you want a comfortable tasteful place to rest, this is not the place for you. You could definitely get more for your money somewhere else. This hotel is in desperate need of refurbishment!