Would you like to save as your currency permanently or for this visit only?
Towels are thin and small, and not enough of them. Waffle batter is watered down.
FILTHY Safety concerns, doors propped open Poor service Filthy common areas Filthy room Mold in bathroom Fire alarm went off in our room Refrigerator very noisy Carpet disgusting Bed cover disgusting Chair in room disgusting Splatters on wall disgusting Filthy ironing board, iron, hangers, everything
Room was spacious , bed was ok Staff stuffy, loud foot traffic bathroom was dirty, 2 fresh towels only, room needs to be vacuumed little pieces of trash left around the bed ,staff didn't want to be there pretty lack of services or care
Price and cleanliness Poor beds and pillows very uncomfortable
the location is ideal for parents visiting their students at BYU. the service to my room was non-existent.
I loved how fancy the hotel was and the staff was pretty friendly. I paid by the day and so it started out with $51 the first night, then $63, then $79 and finally $146. I guess they wanted me to pay all 4 days at once so I'm not cheated. What else could I do? I wasn't sure WHEN I could go back home!!!!!! Also, the water kept going from hot to cold to hot to cold etc.
Price, location Service was slow
Proximity to BYU We called directly for reservations, and they booked us in August instead of September, and billed us as a no-show. When we did arrive and got our key, we opened our room to find it not cleaned. The room they transferred us to had sticky drink rings on the table & top of the fridge. There was a beer bottle top on the carpet. We had 1 bath towel and 2 hand towels. We had to contact the front desk twice to finally get more towels, and we received 3 scratchy pool towels. There was no butter available at the breakfast, one of the employees had misplaced the key to the locked refrigerator where the butter was kept. Overall, poorly maintained and poor service.
The staff were friendly and helpful and the furnishings were good. The room hadn't been cleaned or vacuumed. The shower. Curtain was so crusted with grime it stunk, and the sink wouldn't drain.
This was the worst hotel experience. The staff was incredibly rude and dismissive. The hotel was extremely dirty. Do not stay here. You will regret it if you do. There are plenty of other hotels within walking distance of BYU that are clean with friendly staff.
Very disappointed super 8 need to take there name off this place not up to there standard. Dirty
It is very convenient for those who have business at or near Brigham Young University or for those who may be visiting their children at the university. The outside doors have issues. I had to go to the front desk several times to get replacement keys because they would not open the outside doors at night.
The location is ideal for access to BYU campus, shopping, the Provo recreation center and Provo downtown (also for access to hiking/skiing in Provo canyon). Low prices through Kayak/Priceline Our window was frozen open when we arrived (and temps outside about 11 degrees). We finally got it closed. In my room there was no thermostat, only a wall heater unit. You would turn it on to "Low" or "High" heat, but it would never self-regulate, so you'd have to get up during the night to turn it off when things got too warm, or to turn it on again as it got too cold. My adult sons were in a room with a thermostat (that worked out better). Breakfast was OK, but the fruit juice ran out and there should have been a better selection of cereals and fresh bagels. Our hall on the second floor had an employee break room and sometimes the whole hall smelled really strongly of fish or burned food.
The pool was out of order but I had called them prior to booking to make sure they had an indoor pool and a decent continental breakfast and they told me all about how great their pool was but failed to mention it's closed until further notice. What was I supposed to tell my kids? So I just went somewhere else that didn't miss inform me and we had a wonderful time at the Marriott.
the location - breakfast The smell - the TV reception - the loose toilet seat - cheapest toilet paper ever - dirty window -
Price was cheap There in side pool was closed
I didn't get to stay in the hotel cause the staff said I didn't have a reservation even though I paid for it. Never booking a hotel again through this hotel.
Great location Refrigerator did not work well.
My room smelled funny.
Fairly clean. Front desk staff was nice. Extremely uncomfortable bed. Strange smell in room. Fridge was noisy. Highway noise was disruptive at night. Location was slightly inconvenient. Front desk had run out of extra pillows so we had to buy some.
Staff was efficient and flexible. Room had iron and board, refrigerator, microwave, and hair dryer- everything I needed. Bed was more comfortable than I expected. Linens and room were clean. Had accessible rooms, and even a lift for a disabled person to get into the hot tub. Very close to a nice mall; many stores and restaurants and highway access. Complimentary breakfast. Great value for the price. Linens were clean but very worn, as was the recliner that looked like it should have been retired long ago. Cleaning staff held conversations with each other right outside my door or knocked well before 8:00am. Breakfast is only served until 9:00am. If I was a late sleeper, both of these things would have made it hard to relax. I stayed for three nights and needed to get some work done. I could only get on the internet for about two hours in three days. They definitely need a stronger router. That would be the deal breaker for me. The room was a decent value and close to everything, but if I can't work, I can't stay there. This is sad since I will be going to that city a lot.