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The restaurant was awful. We waited 1.75 hours to get food, even though there were only a few people in the restaurant. I ordered Lancashire hotpot and got a few pieces of boiled broccoli with a small fried steak and 3 tiny thin strips of potato on top. This was not a hotpot of any kind. It was awful and we decided not even to attempt breakfast the next morning. All the guests in the restaurant were comparing notes and complaining.
only had to stay one night, thank goodness. complaint on site had no effect, are you interested or not??????? bad drains and cold breakfast???? the bleach I was given by housekeeping had no effect, luckily I did not get any on my clothes!
It was value for money with the rooms and staff excellent a good location with sports facilities very close by. On arrival at 17:00hrs the breakfast tray from the previous guest was still outside the room.
Modern room, flat screen TV, nice carpetting. Cold, too modern reception area, large uninspiring cold empty feel to the `restaraunt`. Food was very poor. No atmosphere at all.
Excellent facilities for disabled people. Lack of staff, we had to wait for 1hour 15minutes for a drink and when we ordered food we had to wait 1hour 10minutes for it to be served and it came only after we complained. Some other diners sent their food back ,two other guests told us not to stay as the service was appalling. I had to go to reception to ask for a barman to serve us after dinner coffee and we had to wait almost 25 minutes.Not acceptable and we did make a formal complaint.
very friendly staff, nice modern room, great rates. peoples food tray left for most of the day and night at there bedroom doors.
Everything was at hand with great immaculate leisure facilities.Lift was great
Good points were very pleasant hotel with excellent facilities
Location rather souless. A bit like motorway services, you would not want to go outside the hotel for a walk.
Exceptionally clean and cracking value for money. Not easy to walk to.
the hotel is looking tired and needs to come into the 21st century, the rooms are a bit tatty and you feel like you have gone back to the 1990s when i booked in i was given my room , i opend the door to find that the room was already occupied, i told the reception staff and they appoilgised and gave me another romm, the room was overlooking a roundabout on the east lancashire road, so the traffic noise was unaccepable, i was given a upgrade to a suite, to call a room with 2 duble beds in a suite is a bit of a joke , within 2 mins of entering my suite i could hear the noise of crying children from the roon next door, this was my third room so i put up wth it , as children go to bed quite early , but i forgot that they wake early to, the next day i was like a zombie.
I enjoyed my stay because I was with a gorgeous man Update the beds and the blankets to duvets
Gym, Carvery. Advertised Large Screen Sports not working in bar. Man U V Chelsea!!!
Friendly, helpful staff - as usual. Room was very clean. We were supplied towels, but the room lacked soap/shampoo which had to be requested. The remote control for the tv didn't work, the remote itself was faulty, which got replaced. Also, one of the lights in the room was not working which we thought was a faulty bulb but after having the bulb replaced it transpired that the light itself is faulty.
Big Room Was very noisy ( a stag do were staying the ame night as us) - would not for this reason use this hotel again
pub, breakfast, large room person at front desk did not have much of a service oriented or helpful attitude.
Price No internet or WiFi connection in rooms
the fact that we were staying in a hotel where family and friends were the attitude and inexperience of the people on reception
ease of access. cleanliness
Hotel is convenient, friendly and the restaurant offers good quality and value for money. Hotel is getting a bit worn. Rooms are always too hot and controls knobs on radiators are missing. Should offer a better bed and breakfast deal at weekends
The service was very good and an excellent buffet breakfast was available. The location was also very convenient. It would have been better if there was a private hotel for customers as we had to park in the supermarket car park and there did seem to be a problem with gangs in the vacinity of the hotel. I think this was because it was a Friday night. We have previously visited on a sunday and it was very quiet.
My original room was dirty, overheated with stained marked furniture, but the v.v.hot pipes made it impossible to sit, never mind sleep in. The receptionist on duty was v.helpful and managed to get me another room, still hot, but because it had more air coming in I could sleep. The heat from the pipes running through the room was at a dangerous level. I would not have taken a child into those rooms. I had to sleep with only the duvet cover, no duvet. This wasn't during a spell of hot weather!
Great location and excellent value for money. Really nice breakfast and nice touch with the complimentary bottle of wine. Overall making for a very positive experience. Room was not as clean as it might be. Not a problem that the amenities were only basic, but carpet and beds looked like well overdue for replacement.
Availability at a time of high demand and proximity to airport The room was in the middle of being re-decorated, smelled of paint, window was open to try and clear fumes and room had been pressed back into service to take advantage of high demand
The location. having a beer outside in the sunshine during Happy Hour. Would benefit from revamped bathroom. Better information passing to night staff.(request for early breakfast was not relayed) This happenened during our last stay also.
The facilities were poor, needs updating Decor and poor quality food, ate out
good allround, simple rooms, everything worked and was clean + near the rail station. one staff member was very irritated when i asked for a receipt after paying cash for an extra night and no internet access afterall, (although local library was geat for that!)
friendly helpful receptionist Lift had been broken for a week and still not repaired - we were on the 3rd floor - fortunately we were only staying one night as we were in Hale for a wedding. There was no parking on site. Street parking was payable from 8.00am.
Quiet rooms with comfortable beds The local car park details in the hotel were out of date and dispite their bochure saying every room had a trouser press I could not find one in room 116
The leisure facilities mainly the pool area I visisted many times. Genearlly enjoyed my stay and the people who were working at the hotel were friendly and efficient. I would return wiothout hesitation.
every one was very helpful.
The staff were great, it was my daughters birthday and they made a fuss of her and she loved it. It was so clean and relaxing, I would love to go again. everything was perfect
That all staff spoke to you politely even when merely passing on the stairs.
the spa facilities and the lake behind the hotel
Excellent attentive service from friendly staff, especially around bar and restaurant. Although under pressure, especially at breakfast time, the staff kept their sense of humor throughout.
ful breakfast came without mushrooms
The staff were very supportive. I needed some special consideration for a guest I had invited. A very sick lady. I was able to entertain her in a private room thanks to your team. In particular a young lass called Megan. It was her innovation that made this happen. You have an excellent team at this hotel.
We were parents of the groom and we were delighted with the venue, the wedding breakfast, the attitude and helpfulness of the staff and the facilities Kilhey Court has to offer. Rooms are a little tired looking but clean and well equipped. If I had to complain about anything, it would be that the bar in the evening was understaffed and it was said that the 20 minute wait to buy a drink was unacceptable.
I liked the location and the facilities. we stayed as part of a wedding party and thoroughly enjoyed everything the bathroom in our bedroom was ready for refurbishment, but it was fine.
Good value for money. Pub menu varied and food of good quality, so we were happy to eat on site.
Very clean and comfortable room,plenty of tea and coffee available. Music a bit loud in pub next door.
Pleasant quiet room A little slow booking in as receptionist had gone elsewhere
The most reeming factor of this hotel is the location. It is sufficiently close to Manchester airport wthout all the hustle & bustle. Accomodation was not very warm until the thermostat was located behind a chair. The restaurant was cold and the breakfast was not very inspiring. The evening meal was a disastor resulting in eating in the local balti house, which incidently was excellent.
Quiet, comfortable & clean room. Separate from bar. Delicious bar food! Very helpful staff.
the proximty to where i wanted to be & the great value for money
Staff very pleasant and helpful. Breakfasts very good, very friendly cook. Only area of negative comment, a barman in the public house seemed to be unable to raise a smile, appeared pretty unhappy in his job.
Good English breakfast, well equipped and spacious room. Member of staff being dismissed at breakfast, poor continental breakfast.
Rooms where really nice, staff vey helpful. No aircon
relaxed atmosphere The hotel & facilities are getting tired - worn carpets, shabby gymn, etc.
Convenient location in need of a makeover
When i payed my bill i was overcharged the lady in the reception was unable to give me a refund .I had to go to see the reception the next day for my refund .Staff need training on how to deal with customers problems
1 night was not long enough to say
Rooms were nice and in the evenings we more or less had the pool, jacuzzi and saunas to ourselves Queues at the reception which, with only one person there, you couldn't avoid even if it was just to get a second room key.
The food in the restaurant was of a pretty good standard and the breakfast had a good selection. The room was of a poor quality and looked extremely tired with stains on the carpets. The bed was extremely uncomfortable and gave me backache. There was peeling wallpaper in the public areas and a bucket in the hall way collecting dripping water. This does not warrant 3 stars.
Hotel in desperate need of refurbishment - inside and out.
Very friendly staff Old fashioned rooms, small bathrooms
Good and pleasant location over the last 20 years have stayed at the Belfry many times but not so many recently as I did not need a room in a hotel in the area I was in room 411 which is a good room - but to get to it the lift one uses is an antique - if one does not properly shut the inner gate, then it works for no one. The stripy black & white carpet on the 4th floor is not pleasant to look at. The passageway from reception to the lift is unlike anything I have experienced elsewhere. It is narrow and one winds around quite a bit.
Room was located by lifts which was a little noisy
relaxed atmosphere, quiet, easy access to local and regional ammenities paying extra for breakfast, the price of these rooms should have been inclusive
nothing unhelpful staff , dirty rooms , overpriced
Friendly staff Dont like fag burns in carpets and smelly soft furnishings.
Close to centre of town Sunday morning staff were sitting on food counters and picking at food. I could not believe it.
The hotel room we stayed in was old and tired, the breakfast was a very poor offering.
Thay have now upgraded the Hotel and is much better as I stey here 2/3 times a year.
Clean, comfortable. Handy for town centre. Not easy to find and in a fairly unappealing location - poor lighting and condition of footpaths around hotel. Be careful if out walking!
Location of hotel for shopping and visiting family Good value for money Staff very helpful Price of bar drinks seems high and food was not value for money, No vegetables with meeal, sausage & mash was exactly that!!!! Why no veg
Vrry relaxed N/A
credit card machine not working, staff unable to provide payment receipt as a result. There was a 1 hour wait had we decided to eat at the Hotel.
Room was very nice and comfortable - the price was good. I would go again. No negative points
Lots of little things. The cups on the hostess tray were badly chipped. There was no water glass in the bathroom. All of the glass doors were very dirty. At dinner my table cloth needed to be changed. There were no paper napkins at any meal. The only coffee was instant coffee. There were no sugarless cereals. Only white toast was available.
Friendly staff A few language problems and tv didn't work and staff were unable to help.
The location was ideal for an early morning flight from Manchester Airport and in close vicinity of a Beefeater pub for good value food. Illuminated "hotel name" sign located directly outside room window. Blackout curtuains required to block out the light pollution
near to airport
As we came with friends for plane spotting, we appreciated location nearby of the MAN airport :-) Hotel staff was very friendly and helpfull. We had really good times in Pymgate Lodge :-)
The bedroom and bathroom were very clean, spacious, and well lite. The hotel is only 5 min drive to the Manchester Airport. Dinner is available and was very good. The couple who manage the hotel are super. No.
Friendlyness of the staff Lacking cleanliness in the room (carpet, bed side tables, extensive mould behind the shower door)
Decent sized room and comfortable bed Wifi facilities in room were too expensive
Friendly duty manager Breakfast disappointing. Noisy until after midnight.
Comfortable beds, very friendly and helpful staff. Bathrooms could do with some updating.
Good value for money. I stayed for one night. It is quiet and peaceful. A bit far from Wigan. If I was staying for more than one night it won't be cost effective to use a taxi every time you leave the hotel. If you have a car it is never a problem!
Proximity to my family was my No 1 priority. VFM and comfort also helped.
Cleanliness, friendly, efficient service, excellent breakfast
Good hospitality. Lack of family room for three people.
Cleanliness, Friendly Staff and Location Stayed in 'old' wing. Poor lighting made it impossible to use hairdryer. Room 29 toilet awkward to use due to positioning.
Excellent choice of Breakfast and the close proximity to restaurants and bars etc. Free parking. Freezing cold room - we had to get an engineer to fix radiator and the bathroom was shabby and old fashioned.
The breakfast was good and the staff very pleasant. The bed was not very good at all.
Excellent location, Duty Manager Lee very helpful & Breakfast staff delightful with delicious hot cooked breakfast. Sadly the extractor fan in the rooom next door was on all night resulting in no sleep and the fan in our room also really loud
Good location one night stay over good comfy bed clean bathroom etc
Paid £53, expected like other Premier inn! 2 people stayed in single room with double bed which moved towards wall. No place for vanity, dampness and black colour on ceiling in the bathroom. Tall mirror was hiding.
Staff very friendly and helpful, bar area dog friendly Hotel under refurbishment, workers started very early.
Friendly staff None
Excellent location. Ample Parking. friendly and helpful staff. My single bed had Ensuite. Had tea making capability. Breakfast was not even an additional option. But to be fair there were places around.
Ladies very friendly and helpful. Breakfast fan-tas-tic. Accommodation delightful..
The main thing about staying here is it is "different". It feels special and is a treat versus the usual nice hotel! Not really, although it has to be said that the rooms are quite small and cottage-like. The photographs give the impression of a much more spacious layout.
the cottage was amazing. Totally unique experience, will definitely come back and will tell friends about it. Clean and warm with lots of interesting thingsto look at .
Spotless,more than one room,fresh flowers,comfortable bed,good tv Not a hotel but self catering rooms ina not a hotel but self catering accommodation in a pprivate house,no staff,no breakfast served,strong unpleasant smell,clutter,needs extra bedside table,poor parking facilities
The uniqueness of the property and excellent service were both a refreshing change and a great experience.
It was absolutely chocolate box meets, four weddings and a funeral and the sumptuous luxury of the mini break in bridget jones' diary. The proximity to London Roads vibrant and cosmopolitan night life more than makes up for any absent room service.
Had a wonderful time at Wizard's Thatch. The suite was charming.Will stay longer next time.
everything was absolutly amazing and we wil definately be going back at some point. We wish we could live there permamently. Thank you very much!!
a wonderful hideaway in Alderley Edge, but within walking distance of many restaurants and shopping in the surrounding area. The suite was simply beautiful and the owner (Ian) could not have been more helpful Will be booking again.
Lovely property - great if you are looking for something a bit different to a hotel. Fabulous location and very relaxing - highly recommended
Good location. Lodge is clean and well appointed. Staff were very friendlyand helpful. Did not eat in restaurant but it looked very inviting.
Wilmslow Lodge itself was fine When we arrived the Lodge had no record of our internet booking. The guy on the desk was extremely helpful and although fully booked mananged to juggle the rooms to accommodate us. To say this was poor service from your administration is being polite. We had travelled up from Romsey Hampshire and my husband was considering having to return after attending our function. Apparently this is not the first time this has happened and I would be grateful for your comments
Very convenient to wilmslow, knutsford and mobberley, we were there my No, loved it, However there wer people like us having to come downstairs in our pyjamas for a cigarrette
Pleasant and simple interior design in rooms. Good facilities. Nice family-friendly inn with nice atmosphere. some staff serving at the inn not that friendly.
Allowed us our request of 12 noon check out None
Spacious, well furnished room and large comfortable bed - friendly staff in hotel and attached pub. None
Bed was very comfortable Even when all the lights were on because of the light shades the room was still quite dark for reading lots of business documents
Excellent beer, nice atmospheric pub. Friendly staff. It problems with checking in system - staff handled it well though. Air con set to 28degC!
Pub Coach and Four was great, room was clean and confortable, I felt at ease with nothing that really bothered me at this price At this price nothing stood out to complain about.
The room was very comfortable and well presented. The hotel has all the facilities of a 4 star hotel at a budget price!
hotel was very nice,comfy rooms, staff were friendly , food was good in bar and breakfast, swimming pool was warm and clean will use this chain of hotels again
food and service
Leisure club,parking,food No sofa in my room as stated in the room info on internet,a group of your guests were swearing a lot where your table and chairs area is outside the pub.
The leisure facilities the cracked sink in the bathroom
The hotel was very convenient, clean and breakfast was good The verve restaurant closed at 5:30 on the Sunday we arrived which was a bit inconvenient as we wanted to relax and eat in the hotel we did not want to have to go out of the hotel and drive somewhere to eat to eat and the bar snacks were not really what we wanted for the evening meal.
Use of pool and gym Only shower/wc provided in room allocated. We were moved to a room with Bath/wc. TV/internet access nor working properly. Sound insulation between rooms was very poor.
The bar was great, good atmosphere and welcoming for families. The room was comfortable and the pool was a great size, although was shocked no signs to say what shouldn't happen as very small children were in jacuzzi area?? Wanted to hire robe as taking very small baby to pool- didn't do robes? Would've liked a shower cap in room as soaps dispensible wasn't anything else. Also copies of bar menu/ childrens menu in room would've been helpful, The reason for out trip was to take baby swimming for first time without taking to a public baths.
Cooked breakfast Aircraft noise
Easy access off the M6. Good quality food.
The pleasant manner in which all the staff went about their business from the reception to the restarant and bedroom maids. There was absolutely nothing that could be faulted.We have stayed at all the "top" hotels in London and your service was at least as good as any of them.
Service from staff
Staff was very helpful and pleasent. We were upgraded to executive room just becuase there was wedding reception going on and hotel staff wanted us to avoid all the noise. That was good gesture. Food was aslo good which we ordered in room.
Noisy radiator in room woke me during sleep and could not be switched off. No hot water whatsoever in sink or shower
late times for check out, late food, late bar.
The staff were friendly and the rooms were extremely quiet with no noise from the corridor, neighbouring rooms or the motorway not far from the hotel. The only bad point was the e-mail I received from the hotel before we arrived which had information on the hotel and area. Unfortunately when looking for things to do in the area nothing actually comes up.
Excellent value, cleanliness and comfort of rooms and friendliness of staff in reception and restaurant. There was absolutely nothing that either we or our guests in the other room could find fault with during our stay.
facilities, cleanliness and friendly staff. room well appointed The cleaner knocking at the door at 08.20 to see if she could clean the room on our leaving day - I wasn't even dressed!
Very nicely furnished and everywhere very clean and staff very professional Shower took a while to get hot ie 20 mins on sunday morning but when it was hot it was lovely.
The breakfast was great!
beautiful garden, close to village with good restaurants, excellent service small room. no air conditioning. musty smell in room
Fabulous location, gorgeous room, luxury bathrobes provided, excellent freshly cooked breakfast, helpful, friendly staff, quiet and peaceful ambience throughout hotel. Although quality toiletries, only bare minimum provided - no shower cap, hair conditioner or body lotion provided.
Stayed before-restaurant is excellent.Lovely building,just upgrading rooms.Love the place,definitely returning(again)
Staff - helpful, courteous, efficient Restaurant - absolutely outstanding, the best meal I have ever had (and I've eaten in some world class restaurants) Temperature of room: it was very warm. I am from a subtropical climate, so if I think it's warm, it is. There was only a small window, poorly located, and the room received most of the day's sunlight.
The hotel staff were excellent, welcoming and friendly and for a night out in Alderley Edge, its location is perfect. The room, despite being nicely decorated and pretty well equipped, was very small and really only suitable for one person.
That all the members of staff were very friendly when we arrived at the hotel. That we had to keep the fan on throughout the night in our room as it was to warm in the room, and we had bad headaches in the morning.