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The breakfast was very good, the room was tidy and clean. For a business trip with very short time spent in the room, this was more than ok.
Very accommodating and friendly staff, fantastic restaurant with excellent service, rooms clean and fresh and well maintained. I reccommend it. There has to be something but cannot really think of anything at moment.
Proximity to Lier town, pleasant reception, easy parking. Room assigned to us (75, 73 yrs) was situated under the attic. Interior of attic partly unfinished (work in progress ?) For this reason we feel price discount would have been justified.
The restaurant. Although the Booking.com confirmation showed Check-in from 15:00 though 'hotel' was actually closed at 15:00 but fortunately the owner saw us in the carpark. He said that check-in is now actually from 17:00.
Spacious room, kindness of the hosts, silence.
Hotel easy to find on outskirts of Lier. Plenty parking, good breakfast and restaurant. Lier is handy for Antwerp (by train) and for several spa (sauna) (by car).centres
Spacious, nice breakfast, clean room. Staffs are friendly, speaks quite good English. Because it is in a (kind of) country side and face to small road, car noise in the night was a bit more than I estimated. Almost no bus is available (though it is mentioned in their website). No internet connection, even almost no mobile-phone network (my usb modem couldn't function).
i was passing though on a work project from france upto antwerp, must say this was one of the best hotels on the project and would also say that the steak we had was one of the best ever anywhere i had have .everything about this hotel was exellent and would recemend it and will also be visiting it again when passing leaving it and getting one not as good on my journey
The location was perfect for us. The staff were helpful and friendly and put themselves out to provide an early breakfast for us. Although the restaurant area was busy, the rooms were very quiet - you wouldn't have realised there were dozens of people eating close-by Rooms were a bit sparse but served a purpose. Provided one doesn't want to hang around for long in the room, they worked perfectly as a base.
The location, which is really excellent. My husband upgraded my room as a surprise as this is the first trip I had away from my 1 year old baby twins. The staff were supposed to mention it but no one did. He had to tell me himself he upgraded the room to a suite.
Kids stay free! The staff were very friendly and accommodating. The rooms are spacious and very clean. We were given discounted tickets to Acquatopia next door, which we thoroughly enjoyed. Although the hotel is near the train station, it is a quiet hotel. The neighborhood may appear to be at first less than scenic but it is very safe.
Good service by proffesionals, the location, the smile. I should nt mentioned it , but i found a little bag of sugar that was already used in my coffe set.
The location and the size of the room. Opening hours of the pool and sauna were too short
The location was spot-on The way too loud live piano-music in the lobby/restaurant. Very annoying.
Location; value for money; fantastic receptionists - very helpful and friendly Inadequate lighting in the room (room 741); and curtains did not shut completely.
Location, Cleanliness, Friendly Staff, Leisure. Restaurant was abit overpriced for what they served.
Large room, comfortable beds, convenient to train station Bathroom was oddly shaped (uncomfortable toilet)
Location, comfort, good service.
Good business hotel with good facilities and location
The location: the centre!! The price for the room: good! The price for breakfast was rediculous: too expensive!!! The staff was fairly rude!!!
Breakfast choices Room tempertaure control not available
General atmosphere and appearance No bar lounge service after midnight
were upgraded to superiour room without additional charges room was located on 2nd floor with the back window coming out onto the car park which caused a lot of noise from people getting into their car and slamming doors etc. during the night. Would not recommend the same room to anyone.
best was location breakfastroom too crowded in the morning,
Kindness of hotel staff, enough space in the room
A very good location for our visit to the Theater Hotel and we will certainly stay with you the next time we are in Antwerp. This time the room was not of the same standard as when we stayed with you on our last visit
Friendly staff and clean hotel Bathrooms are very clean but somewhat old fashioned
The staff of the hotel was very attentive and ready to help at any moment The temperature in the room was very cold, the central heating didn't work
Location, hotelroom, friendly staff.
It's location in the city center Room was very small, view was bad, climate was terrible, defintely NOT a 4 star hotel
Our stay was great and the staff were very helpful. Thanks. The reason I have given fair for comfort is that we didn't like the water bed!
very difficult to check in our out. Only 1 staff person, the line was long and took 20 minutes. I would stay again, but now I know the process
The breakfast wat wonderfull the carpet in the rooms en the hall. Not clean
No free wifi in the bedrooms
The location was good, staff helpful, breakfast was plentiful. Our room was dirty as were other parts of the hotel, parking unavailable very near hotel. Seemed more like two-three stars rather than four.
breakfast was good but no coffee self service. Close to restaurants etc. Room decoration needs updating. wall paper hanging or scraped in many places. It surely was not what I would class as a superior room. Strange was also that every night had a different room rate, although still amounting to the agreed total for the 3 nights.
Central location and nice hotel with nice bar. room had 2 single beds pushed together instead of double and tile missing in celing
The breakfast was great! The staff at the desk & at the breakfast were efficient & courteous! No way is this hotel 4 stars! The sheets did not fit the bed! The pillows were from the 1980's! The bathroom 1970's!
Extremely close and handy for the Railway Station. Very clean, well managed, and very good value. The staff were all well trained and polite. I will stay at this hotel again and can recommend it highly for business travellers.
Able to utilise my HHonours so free upgrade to Executive Suite and Lounge
Staff were competent, helpful and genuinely friendly.
privacy, quiet, central location shower broken. Towels had holes in them.
We liked the central location, near shops, restaurants and touristic sights and the size, comfort and cleanliness of the rooms
Very good breakfast. Cleanliness. Good bed Everything OK
Superb location, so central. The staff member at reception on checking in was really friendly and helpful. Lovely room, very spacious as was the bathroom where the shower cubicle was separate from the bath which I love The price - it is very expensive though you do get what you pay for
Beautiful stay at the hotel. Perfect location and the room was nice very nice and comfortable. For sure I will come back again. Breakfast was too expensive, so I didn't try.
A friendly environment in the heart of Antwerp with all comfort.
As always: I like the location and the nice atmosphere of this hotel.It is very clean and the staff is realy nice and helpfull. Great breakfast. So I will look forward to my next stay .
They didnt respect your reservation and tell us they dont have rooms even we get confirmation from kayak
Big rooms, comfortable beds, 2 chairs, big bathroom, good shower, great location just a block or so from the cathedral Staff kept asking for a voucher. I sent them the confirmation email and eventually that satisfied them.
charming staff Airco not sufficient and too noisy (room 701)
It's clean and nice, nothing is broken or anything. City centre is only max 10 min walk away. I used national bank parking, 6 min walk and 5 euros a day. The room was big enough, but I had hoped they would be a bit large.
the room was very nice and spacious. Location is great. Room cleaning service could have been more efficient.
Free Internet access in the room; The breakfast with the croissants;The decoration of the room, really modern and confortable; The big park nearby; no restaurant
Location 5 - 8 min walk from Centraal Stn. Room facilities were excellent, comfy bed and the wired free internet in the rooms fast and excellent. Would recommend if the price is right!
Good location. Nice rooms. Street parking possible. Very close to the city center. Everything's perfect...
Fast effective check in, decent rooms, good beds Nothing special, therefor maybe overpriced. Parking definitely overpriced/
The bed was great The reception staff never took the phone when you called them...late at night....but when you finally got a hold of them, they were polite though
Good price-value ratio, good location, nice staff, breakfast really tasty and more than enough...
The staff very helpful and lovely. Design of rooms. Location opposite the park and city center. Internet connection/Wi-Fi problems. Housekeeping (after the first night was not very good).
Very friendly and helpful staff at the reception, spacious and well-equipped room Outrageous breakfast rates
confort and design breakfast
I really liked the lobby and the reception design. The rooms are old style and not suitable with the new lobby
Friendly personnel. The breakfast was very good with alot of choice. I had booked 2 rooms, but when we arrived, only 1 room had been actually been reserved. It took quite a while before a second room could be arranged as the hotel was apparently full. Finally after 20 minutes, a second room was given to us.
Reservation was for a "king" room - that was not available upon check in we were told - they only had "queen" available Why make a reservation when they cannot provide what is reserved?
location ideal for meeting with easy out-of town access and parking not ideal if for leisure stay
Good value for money. Breakfast was very good. Free parking right in front of entrance. Video on demand abusively expensive, location a bit too busy with cars everywhere, public transport to city center not so good
Pleasant staff and comfortable room
The location is good. The room is too small.
Public transport to town center is easy Swimming pool & Sauna Promised safe in room unavailable Secure parking is not free as was advertised
Location, nice building, different environment (judish area), close to the city center. Cleanliness of the room was poor, service didn't arrive even after two warnings, staff in the restaurant was not trained (meal has arrived late and cold).
Brand new facility, nice furnishment. Too small and hard pillows. Too soft bed.
The room is great value for money When my room was cleaned they often left dirty towels and did not remove used shampoo bottles etc.
The coffiee possibility, the ensizing mirror at the toilet, good beds. My room was probably next to something that sounded very high, possible a air-condition fan? Luckely I had my earplugs so I could sleep anyway, but if I shouldn't have them I should have asked for another room -and that I feel should be no problem with the service I recived in the check in. I would like to have some more information, eg. regarding how/where to use the wireless and in the elevator some more info about the different levels - eg. here is the bar, breakfast etc.
Very nice hotel, clean and centrally located. The underground parking is a plus. It costs 15EUR but it is quite recommendable if you arrive by car
wifi should be free
nice rooms, beautiful architecture of the rooms terrible breakfast on a sunday morning, hotel fully booked, poor service
location, comfort and good dinner if possible should include breakfast
Cleanliness Paying for wifi
The hotel was in a great location. The rooms were well equipped and very nicely decorated. The hotel is nice and quiet and has a peaceful atmosphere. The staff were very pleasant and helpful with our enquiries. Although the sheets on the bed were clean and freshly laundered they were stained. The bed was not a kind rather two single beds pushed together which was a little uncomfortable to sleep. The bed-side table was not very clean and I needed to clean it myself.
Breakfast The smell from the sink in the bathroom.
more than adaquate, look forward to future stays.
The room was very clean and cosy. The hotel has a very central location.
The breakfast buffet is fantastic.
The location staff are unprofessional, breakfast is bad specially the egg and sausage choice. Rooms are dirty. Electric plug was broken and we complained three times but nothing was done.
The hotel serves good breakfast. The rooms are large and clean enough.Though the hotel is situated on the outskirts of Antwerpen it is rather easy to get to the centre of the city. Just a 5-minute walk and 5 minutes by tram and you are near the Central Station. I didn't like the cheating price policy of the hotel and I would never recommend it to anybody. I booked 2 rooms, each of them was 333 euro according to booking.com confirmation. So I was very much surprised on seeing the bill comprising 888 euro. The reception did not even appologise. Just printed a new right bill which was paid. On coming home I realized that they have withdrawn 884 euro from my account on the date of our arrival. The sum of 216 euro disappeared. A friend of mine paid the room cash on arrival. The hotel asked for a 60 euro deposit that should have been given back on departure. It wasn't due to some mistake of the receptionist. These constant money problems practically spoilt the most favourable impressions of the city.
Location was not too far from the city center. Better deal than other 4 star hotels (offered on line) with breakfast The beds were comfortable and firm enough. I am very disappointed!. We were expecting a 4 star hotel but this is barley a 3 star hotel. 1) The smell or cigarette was all over our room and the staff were not very helpful !!! I went to the front desk and complained , the gentleman behind front desk was trying to help and maybe switch the room , but for some reason he is asking the lady (Emma) and she said there is nothing available and her solution was spraying the room to get rid of the smell of smoke!!!! Either they sprayed the room or not even didn't bother!!! since the smell existed until we checked out. We could not keep the door /window open at night since our room was facing the HWY and the noise was disturbing us. 2) We arrived at 9:25am for breakfast and the four trays of the warm food were gone!!! There was no staff in the restaurant and I told the front desk to send someone to the area. The fruits and other food items were also not fresh and not good quality. We were planning to stay a few more nights upon arrival but with our disappointment we decided to stay only one night. If Scandic wants to survive in Antwerp they must do something about this low quality service.
Having a nicebed in A'pen Breakfast, to crowdy at one moment
coffee not served at table during breakfast old documentation of the city of Antwerp 1994 !!!! (in room)
The room was comfortable and clean. The staff was helpfule. The lobby had enough space. Small shop.
roomservice, parking, breakfastbuffet matras of the bed
bar closed 23:hrs saturday night. staff would not provide roomservice
Very modern and stylish hotel. Friendly staff. The bed was a little too soft. I prefer a firm mattress.
Great Pool, Sauna and Turkish Bath. Staff was also very nice and polite. TV in the room not quiet what we expected but that's just really a small issue. The way to the car park was a bit tricky and also the way up. But besides that, good beds and everything.
The swimming pool and the breakfast. And the location! The beds were a bit outdated and uncomfortable.
Centeral Location no
Nice big comfortable room and a gym with pool for guest use
employees very helpful shower curtain fear everytime you take a shower
The city location was perfect, only a few hundred metres from the railway station. Also very convenient for shopping The bar prices in the hotel were ridiculously high.
1 i didnt like this hotel
Wonderful location for us as it was easy to get to off train. Helpful staff and very clean large room. We enjoyed our stay.
I appriciated the serviceminded and kind staff. The room was clean, which is very important for me. Good breakfast. No free access to internet.
Quiet location in the centre of Antwerpen, breakfast is ok, clean hotel. a bit expensive but that might be logical for such a room on such a location.
The breakfast was very good, the room was big and clean. Yes, For such a expensive hotel wireless should be for free! A pit poor that you have to buy this at reception.
It was very nice to have a private garden. My wife smokes and we had a non smoking room. It was very nice to have a garden where it was allowed to smoke.
Excellent situation in the heart of the historic centre. Also a very individual hotel totally unlike the usual business chains / brands
The room was light and cheerful and the included breakfast was excellent. Good location. Staff spoke perfect English and was always helpful. Nothing that Ican think of.
location ambiance and room furnishings
Smiling faces. Extremely pleasant and helpful staff. We had an upgraded room as the hotel was not full. Welcome glass of sherry or port
Big rooms, excellent location Parking was full. We were adviced to go to park along the river, which turned out to be very expensive (38 E for 24 hours). We only found out after picking up the car.
The location, it was very easy to move around by foot or by metro and there were a lot of restaurants that you could choose. If you are interested in buying diamonds there are a lot of jewerly stores all around. The staff attitude. There are definitely not for " customer service"
the postion of the hotel was excellent, breakfast was good and overall good value The room didnt have tea/coffe facilities, there were marks on the bed which was off putting
The hotel is right across the street from the central train station which is very nice when you arrive by train, however, when the window is open in your room it makes it very noisy. The two large windows were fixed so that they would not open much - only about six inches. It was summer and the thermometer we had read that the room was over 90 degrees F. We asked for a fan but the hotel had none. We did not stay the second nite.
breakfast was very good bathroom very clean, location great for station but a long walk (15 mins) to the best bits of Antwerp. walls in room needed cleaning, a double room did not come with a double bed the two single beds were pushed together with a double spread over the top, a little deceptive from the pictures. both beds were unsupportive.
Proximity to centre and zoo. Parking took a while.
It is good location every thing was good except advance booking information wass npt available
Friendly staff, in the centre of town and nice price.
room smelt of cigarettes, one of the single beds was missing a leg, so the bed was unbalanced and the toilet was still dirty from last occupants. Breakfast was vey basic with no toaster, cheap horrible tasting fruit juices, not much choice of anything. The only positive thing about the hotel was its location opposite the train station, so handy in that sense.
Location right next to the station. Good price for a single room. A nice size room and bed very comfortable. Friendly staff. Typical Breakfast; cereal, cold meats, cheese and fruit juices. Quite, with double glazed windows. UHT milk for breatfast. Why no fresh milk? Drain smell in bathroom but only briefly. Seams to be a general problem with Antwerp. Mixer tap in bath for shower.Dirty carpet and cracked mirror in the lift.
Not much to like at this hotel. I hope to get a bargain, but I ended up hating my decision. Extremly noisy, both inside as well as outside (very close to the train station, which is so noisy...). Room is very small and the carpet is soo dirty. Windows do not open, air stinks! TV is up high, you cannot watch it without breaking your neck. Only thing that was ok was the bathroom: clean and nice shower.
Large sized room with flat screen tv Hotel was avertised with a bar but we were ask to use a facility about 50mtrs away but were given a free drink voucher. The wireless internet was poor so the reception gave us netwrok cables on check in. Bed clothing was too thin and I was cold during the night - there was no extra blanket available.
Spacious clean room, flexible and friendly staff. Free parking space.
Advantages: cosy, modern room with very comfortable bed. Coffe/tea making equipment. Free of charge internet and parking spaces. Helpful and very kind staff. Good localization - Lier center, near Antwerp. Ideal for business travel. Disadvantage: breakfast could include vegetables.
I always stay at this hotel when I'm in the neighbourhood. The breakfast has improved. I reccomend the hotel to everyone.
10 minute walk to centre of Lier. Very comfortable bed, nice bathroom, free parking and free internet. Breakfast plentiful and decent quality.
Very nice place to stay in every detail. Additionally Lier is very charming town. My expectations regarding to breakfast were probably to high.... The traffic to the Brussels in the morning is dramatic.
Nice and spacious room. Internet access is free (as it should be) and the staff is very friendly. Breakfast is not exuberant but good. For the guests, the hotel has an arrangement with the (next door) fitness centre, so bring your sporting gear; it's worth a visit. Housekeeping might need to check the lights in the rooms every now and then. Also the doors are not isolating the noise from the hallway at all, so that generates some sleepless moments and an early wake up call.
The breakfast/restaurant and the comfort level of the bed were the only decent part of the hotel. The rooms are well past their "use by" date - stained carpets, burns on the furniture, stained shower curtains, mold on the shower walls. The rooms are also extremely dark - I stayed in an Executive room and had to move the lamps next to the desk so as to no strain my eyes. There are very few restaurants within walking distance, particularly on Sunday nights when the hotel restaurant is closed - the hotel recommends the same restaurant to everyone but it only holds about 40 people. Also asked at reception (she was unsure where the airport was!) how far the airport was and was told it was 20kms away and would take 28 mins - in truth, it was 9 kms and took 10 mins. Also, note that they don't stock the mini-bar in the room.
Excellent value for money at weekends. Although not central the transport links are very good indeed with a tram stop some 100 yards from the hotel.
Nothing It was surprising that there was no english tv Channel. bbc World / bbc 2 were changed to Music and cnn was not working.
Hotel restaurant, excellent food. Heating didn't work, overly squeaky doors, parking garage too small.
comfort of the room nobody spoke french in the reception for an hotel with for stars it's very sad
We had booked a non-smoking room and when we arrived we found our room actually had a strong smell of smoke. We were then moved to a smaller non-smoking room, which was fine.
I liked the luxurious atmostphere, bath, location, internet and somewhere safe to leave the car. Price
Location for the Wezenberg Pool was excellent (across the road!!) which was what we went for. Comfort, cleanliness, large room, air-con worked well, bar, bar staff were lovely, excellent breakfast, price. I would definitely stay here again. I felt the staff on reception were a bit anti-English and I felt like I was an inconvenience to them EXCEPT for a Dutch guy called Mike Osinga. Nothing was too much trouble for him and he was very helpful and friendly even finding out which train we needed and from which platform. All hotels need more Mike Osingas!! What a lovely young man!
Good facilities, helpful staff Lighting in room was too subdued
Outstanding, efficient and friendly service from the hotel staff. Breakfast buffet was very nice.
proximity to centre of city rooms looking a bit tired
Excellent location. Just round the corner from Diamond Center, and only 5min walk from the central station.
Excellent location--8 minute walk to Central Station; Clean, modern room with excellent internet access in the room; friendly, helpful front desk staff.
quite place, but close to the center, clean and renovated, discreet.
central location for sight-seeing and station small lounge area with no bar
nice large rooms, kosher breakfast available! street not too nice
Location to the centre During my stay, the internet was not working in the room. Just a temporary glitch, but the main issue is the centralised air conditioning... the hotel will either be too hot or too cold for some people, and it cannot be set to give individual temperature zones
Great locaion, Comfortable Room and Good quality breakfast. Great value for money
value for money
Very helpful and friendly staff. Situated in a quiet area of Lier, which is a very pleasant town. The front entrance was rather difficult to find.
Very nice unique building, large rooms with clean but basic bathroom. Very friendly staff.
location in center of city Very difficult to find. No signs in the city or on the hotel
Central location, excellent staff
It has its own atmosphere. I have stayed here rather often for my business purpose, and the price range is quite acceptable for frequent business users too (actually, it's pity if you only stay here for business, though...) The acoustic isolation is not enough; because it is located very quiet area, some noise inside (and especially in the midnight... probably after some partying?) seemed more emphasised.
nothing in particular Breakfast room and limited selection
good breakfast, and room was lovely and clean. Service was good, reception was good. nothing to comment
Wonderful treatment by the hotel, free internet!, good location Breakfast can be more rich in possibilities (more types of cerials, more types of fruits, more types of eggs)
The breakfast that was included in the price is abslotely top of the range. Their Restaurant deserves a vist too. Only a recomendation; the rooms do lack a refrigerator.
Convenient and good price Lack of facilities e.g. no restaurant
It is a great hotel in a real church. They kept the original details, but added the comfort of a good hotel. The breakfast was very good with lots of variation. The bed was fine, Bathroom and toilet seperate. Bathrobes and free slippers. Walking distance to the center of town, shops, restaurants and cultural center. The airco was not able to keep the room cool, so on this hot day the room was about 28 degrees, too hot to sleep in. Everything else was just great!
Excellent personal attention from the staff. Bed was super comfortable (it was my best night of sleep in 10 days on the road). Breakfast was very good and they make eggs to order. Rooms were a bit dark.
Clean, tidy, well equipped room. The hotel was quiet at night allowing a good nights sleep in a sumptuous bed.
the unique design and architecture of the room the hotel had very limited parking. We had to park away from the hotel which was inconvenient and expensive
brand new, very stylish and comfortable
Cozy atomosphere and comfortable bed linen.
The unique design and reuse of a beautiful cathedral.
We were treated to an upgrade which was a lovely surprise and much enjoyed Having to pay for tea and coffee, I understand paying for MiniBar drinks but for tea and coffee!
Location of hotel near the historic center of Mechelen, Excellent breakfast.
Rooms in the really old style, comfortable and beautifull. I would recommend this hotel to everybody. In the room there is a coffe machine - you have to pay 3 euros per coffee/tea. In 4 stars hotel....