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helpful staff. parking no tea or coffe in room. only i meat and i cheese at breakfast
Convenience, very close to ESC Lille, shopping centre, city centre, train stations. The staff was very kind and helpful. the room can get a bit noisy early in the morning, it's too close to a busy avenue. And if you shut the windows the room gets too hot.
location, close to eurostar and the city shops lack of facilities to make hot drink . very hot had to sleep with window wide open even when it was snowing!
Friendly staff, everybody spoke english and was very helpfull No Wi-fi in rooms.
Good location, easy for parking in the hotel car park Room was small, smelt stale, wall paper falling off the wall and plug sockets were loose and dangerous.
The best point of the stay was the breakfast room which has a lovely outlook.
Clean, comfortable and good value for the price. Excellant location for Eurostar and city centre.
Good location - near Lille Europe station and city centre. Good basic rooms and good value buffet breakfast. None
Good location, cheap, free internet. Late check in, at 15.
Hotel Lille Europe is well located for a stopover related to Lille Europe station. The room was very dark, seriously overlooked by the shopping centre behind the hotel, and rather cramped.
Clean and comfortable room. Free use of internet en TV facilities The lack of free parking, this should be arranged by the hotel.
clean, friendly staff, efficient, spacious rooms not in the centre, close to the railway station, expensive breakfast
clean and comfortable
The rooms were large and very well laid out with a nice bathroom with both a shower and a bath and a separate WC. Also it was possible to partition the room into two with the partitions suspended from the ceiling. The hotel takes your payment at time of booking. The staff are very average and found it difficult to find the booking. Although there were facilities to make tea and coffee in the room there were not cups/ sachets of coffe/ milk sufficient for the number of guests and this got worse the second day.
Size of room, microwave and fridge, free blockbuster movies.
helpful desk staff
quite rooms, very close to railway station Lille Europe, internet access, easy to print boarding pass
Room size just right. Having young children we loved being able to divide the room up so that we could watch a movie and drink wine whilst they slept. Staff were friendly and receptionist spoke excellent English. I would have had a go at the french but she made it so easy. Breakfast was basci, laid back and delicious
Room size, facilities None.
Great location, easy access to train stations.Modern feel, with well designed rooms.
basic, good location and value for money Inside of windows/woodwork and skirting borad very dirty. Bed cover a bit grubby, but sheets clean. Can't see why these cant be cleaned, it lets the room down
The rooms, hallways, & elevator all smelled of damp/mould/something awful. We thought it may have just been our room at first but we had several friends who reported similar odour problems and they were staying on different floors/locations within the hotel. Also, only one towel was provided for a double bedroom. A request for a second towel for our second night of accomodation went unfulfilled by housekeeping. Again, friends had the same problem with only one bath towel being provided for a double room. The rooms are small but functional and reasonable for the price but for the reasons above I would not recommend this hotel.
Very conveniently located in town centre
The location Extremely small room. No parking at all and nearby parking very expensive - would be good for train travellers though.
Good situation, helpful staff. Bed was a bit hard - very noisy outside at night - perhaps triple glazing might help?
Location was fantastic - great for visiting the Christmas markets! Unfortunately you need to pay for lockets to secure your luggage if you're leaving Lille a few hours after check out.
The location: very near the train station!! quite impressive!!
Good location, good breakfast, comfortable room, reasonable soundproofing The smell from the drains was dreadful in the room and generally in the corridors, was only bearable with bathroom door kept closed and windows left open whilst occupied
The location is perfect, near the old and new town, and easy parking at the opera public parking
Very friendly and efficient welcome. Hotel location was excellent for visiting the old town of Lille. There was only one small lift and the wait at times was quite long.
Good Central location, excellent staff would stay there again
The location is very good and the staff very kind and helpful. I also appreciated the calm of the hotel. Breakfast is expensive for what you get (no fresh orange juice, poor savoury buffet, etc.). The bathroom was very hot. I think the value for money could be much better.
Excellent location, quiet room, local flemish touch in interior design, friendly staff. Cant see any.
position, location cleanliness
Location The breakfast was expensive. It wasn't clear when booking that tax would be on top of room costs. The rooms are tired and bland..very 80's! Strong smell of cigarettes during the night. We had two rooms both of which weren't ready with beds unmade so we were reallocated new rooms. the lift was very small so difficult to get more than two people with suitcases in. The staff were friendly and helpful though and the location was brilliant.
It was OK
Fabulous location in the heart of Lille. Rooms were excellent, and very clean with attractive decor. Ours had a little balcony to see Lille by night. Hotel staff were friendly and helpful. Good value for money. Bathroom decor was not quite up to the standard of the bedroom, but a small detraction in an otherwise extremely pleasant weekend stay.
The front office, specially Mr. Ghanmi (?) and the other lady, sorry cannot remember, were very friendly and helpful. The bartender Luc was outstanding. In a hotel, from my experience, if the staff are warm and friendly , that takes the edge out of everything. The dining is too limited and constrained, menuwise.
The views over Lille from a Privilege room, good location in quietness.
Service level of the staff
Clean, location to rail and City. Big modern rooms. Air condition.
Very pleasant spacious room (903) The airconditioning was not good - temperature in room was too high to sleep comfortable
Staff were helpful, room very nice, excellent location
large spacious room, very quiet, very good bed, extra clean bathroom
The hotel was very conveniently situated outside the main railway station and a short walk (10 minutes) from the centre of town. The room we had was spacious clean and had a view over the city (with the station in the foreground of course!) It was difficult on arrival to find out where to stop to check in. We had to drive round a couple of times (a very busy road runs in front of the hotel) before we parked on a taxi rank several hundred yards away and walked to the hotel to ask staff. Reception then directed us to the station car park which was 20euros a day with no discount for guests. There were no other parking options. Felt that 200euros a night was a bit steeep but is was in an ideal situation. Entry to the lifts from reception was by use of your room card. Managed to crack the system on day two but it is a little confusing - until you read the instructions!! Also a waste of time as you could always wait for the next lift coming down and enter without using your card.
It was a nice big room with a good view. It was also very conveniently located not just for the station but also for the main town. The design inside and out is very nice. The bed was a bit too soft. It felt very much like a business hotel and could be made a bit more welcoming to attract tourists.
the location of the hotel was very convenient for the Eurostar and only 10 minutes walk into the city centre. We had two evening meals during our stay in the hotel restaurant. The food was very good and excellent value.
Friendly staff very good location excellent rooms
Very convenient location and superb restaurant just down the road.
The room was comfortable, and good for the price, it is also situated in the old part and very quite area one comment is that only one english channel was available , these could be increased since only french stations were available
It was nice and quiet also the arrangement of the beds and room
convenient location , formula with parking and breakfast included is good value for money Breakfast was ok, but already 1:30 hrs before end breakfast, eggs, bacon, cheese, ham etc were finished, however, there was plenty of other breakfast items (Danish, flakes, croissants...)
Extra charge for basic continental breakfast annoying as room rate high enough to cover
Its location: in the centre of the old city No
Location in old town, quiet except for when they had a big late event at the hotel! Rather impersonal
Hotel staff was very friendly. Hotel is good located in the centre of Vieux Lille.
location, service, breakfast little noisy from other rooms and elevator
The Hotel is well located in the heart of the City. The Hotel reception staff were excellent. The Hotel is new and very stylish. Access to local information - regarding restaurants and interesting places would have been useful.
Excellent location for shops and Eurostar -everything in easy walking distance. Loved the fresh, modern design, a refreshing change from chain hotels. Bed super comfy, lovely huge shower. We had to wait 30mins for our room.
Amazing decor, beautifully presented hotel, better than some 4 star hotels I have stayed in. The staff were very helpful, although we had problems with breakfast on Sunday even though we had booked the night before, there were no tables when we arrived. The lady on duty was excellent although very understaffed and accomodated us as soon as possible. Short staffed on Sundays
very cool spot..... also very small but functional and modern...lovely amenities... most attractive and charming young lady from Lille on the front desk....excellent breakfast...the are is a bit dodgy but is in the process of improving.. if you can acept the small but ultra modern accomodations this is a great spot none
Great location, close to train station and centre of town
Great location, excellent staff and modern very well equipped comfortable rooms - highly recommended. Nothing
Very quiet room but in a central location. Very comfortable bed.
Excllent hotel withvery goo staff. I won;t hesitate to recommendand stay there again.
Mainly the staff, very welcoming and friendly. Really helped you. Nothing
The room was spacious, the bed very comfortable and luxurious. The room was furnished very pleasingly. The staff in the breakfast room were also very warm and charming. The toilet room was not very well ventilated.
Proximity to the centre, lots of restaurants, Christmas market. Lovely big room. No information given on restaurant opening times. No wash hand basin in the toilet which was separate and around the corner from the bathroom.
It was central for our needs for one overnight stay
Location was excellent, 15 mins walking from Lille Train Station, close to Grand Place, lots of shops and restaurants around. floors and furniture a bit old, it needs renovation works. A bit expensive for what they offer, but I guess you are paying the location.
Asked five times for a tray of coffee making facilities before we actually had one put in our room
Room was fabulous, overlooking the Grand Place. Well worth the supplement. Room large and bathroom very spacious. The bar is a night club and although music stopped at midnight it could be heard throughout the hotel.
Location, old fashion but comfortable It smells cigarette everywhere...
very nice & comfortable hotel The nearest car park remained closed untill 12 noon on sunday and we were not informed about this
great location. large rooms. friendly staff. nice breakfast. assisted with childs additional bed. smelly room and toilet.
We liked the central position of the hotel, the rooms were well soundproofed and the beds were very comfortable. The provision of tea/coffee making facilities in the room was unusual for Europe but were much appreciated. We were also able to access BBC television. The bathroom was well equipped but very cramped.
The decor of the room Because of the age of the building, one can hear every footstep above and next door; that is disturbing.
Arriving on a wet evening the hotels car parking service was an excellent idea.
the facility and room are clean and gorgeous. The staff was extra helpful with travel issues. The room and bath were great value.
Room and building were nice as were the staff. The location is excellent. The bathroom of our room (201) was very poor - the tiles were dirty and many in the shower area were missing grouting. Not 4 star, more like 2 star. A good clean, a new shower head and re-grouting of the tiles would have made all the difference.
Perfect location in the centre of Lille with easy access to shopping car parks, and restauarants. Hotel staff friendly and helpful. Room spacious and light with two french windows giving fantastic views into the Opera House square. Our Privelage Room suffered from lack of coat hanging space and clothes storage. This was acceptable for a short 3 day stay.
very confortable and quiet room. pleasant staff at reception.
location rooms need to be refurbished
frendly staff nice and central for shops no
The hotel rooms are beautiful and the service was good
Right in the middle of the city. Perfect for a weekend break!
On arrival the hotel looked strange and when you climbed a set of stairs the reception area was small but the room was very comfortable and quite sizable plus the hotel was well placed for sightseeing, restaurants and shopping
Good location, close to Rail Stations, which was essential to me wasn't really easy to find it from the first time. Numbers of buildings in Lille are rarely seen and hotel is situated a bit aside of the street. So the main thing is to find KOOKAI shop and hotel is just on the right next to it.
Very friendly and helpful staff, excellent location. We stayed in the privileged room no 104. As we investigated next day, it was the only room from the Privileged range on the 1st floor that had ridiculously small bathroom. "Small" is actually a massive understatement - the layout was awkward and one needed to do some gimnastics to pass the sink to get to the toilet. Once in place the sink could be used as a head support... Additionally there was a bad smell from drains in the room. This room 104 shouldn't be classed as Privileged. If we were placed in one of the other Privileged rooms with normal bathroom I would give the room high grade.
central location, nicely renovated, nice "salle de séjour" rooms are rather small, but with modern equipment, air-conditioning is used for heating (which worked fine in the room I had)
The hotel is newly-renovated - very stylishly - and the superior double room that I had was large and comfortable and overlooked the street leading to Place du Rihour. The hotel's location is fantastic - easy walking distance from the main train and local metro stations and to key sights. Generally, the staff were friendly and helpful, especially the young woman on reception and the housekeeper. The only aspect about my stay that I didn't like was the noise made by the delivery/cleaning trucks that started to arrive in the normally pedestrian-only streets between 6 and 7 am.
friendly and helpfull staff, flexibility of timetable no elevator, no hangers for towels
Small, clean hotel in the centre of the city!!!! In tha bathroom there were now hangers to hang on towels etc ...
The rooms on the lower floor can be noisy
It was very clean and in the very city centre No lift and a lot of stairs, not really practical for heavy luggage.
The check in was simple and the clerk was very efficient, extremely helpful and polite. The rooms were clean and the bed comfortable, and great stay with the hotel located a short walk from the Old Town and the Christmas Market. Wide range available for breakfast, but the hot food offering was limited and cold
We liked the location of the hotel. The staff were very friendly and helpful
excellent location near the station and the city center; also very close to Euralille, which is a great shopping center; clean room; good breakfast My room was way too noisy because of the dysfunctional closing system of the window ; I was also very disappointed because the staff at the reception desk was not only unfriendly but also very rude.
Comfort of the rooms and the vast range of breakfast items
Great location, very quiet despite proximity to station. Easy parking underneath. Excellent rooms, clean and functional.
The hotel was fine but nothing more. The location was the best point Very basic. Bed was bad and breakfast awful.
Excellent facilities. Very large rooms which were clean and very comfortable. Excellent facilities onsite with bar and good priced restaurant. Internet available. Friendly staff. Good location, only 5 minute walk to center of Lille.
Close to railway station Lille Flandre
Not very good location and no car park!!
clean modern hotel ,convenient for SNCF/ Eurostar breakfast seemed expensive.
Clean and great location The hotelstaff at night (one man) was very drunk when he was working
We really enjoyed our stay at this hotel. Basic rooms, but very central location with restaurants and central sites on your doorstep. Staff are friendly and english speaking. Large parking building is directly across the street, but you must email them to book as very limited spaces allocated for the hotel. The cot for baby was already set up in our room without having to ask which is a first for any hotel we have stayed in. Would stay again.
The staff were exceptional. The location was superb great for shopping.The 24 hour desk was good. The bathroom was so small i had bruising on my body from bending around the sink to wash and pee.
We were 12 of us and all extremely happy about the hotel. It was basic but very clean, very confortable and very well located. Moreover the staff was very nice and very helpfull. Breakfast was great too. Really A+++, we'll come back! No. Maybe tea or coffee in the room would be good.
Location being extremely close to the centre and it's local facilities Very noisey, not through traffic but other residents as no carpets on floors
Location, in the centre of Lille, and parking available for 12€ The room was at the 7th floor, the last one under the room, there was a feeling that the space should normally not have been used for a bedroom, there were humidity spots on the roof. The pilows were ok but the matras was deeper in its middle than on the sides. Breakfast was served until 10 am only (on week-end they should be more flexible). I wouldn't mind all this for 70/80€ a night but not for 127€ a night ! But as I said, our room was on the last floor under the roof, maybe other rooms are better.
The staff were very helpful and very polite and friendly Breakfast was very poor. Breakfast room far too small for number guests. Standard of cleaning was very poor. Litter was on the staircase on our first day or arrival and still there 3 days later when we left.
nothing not up to standard of other hotels for same price in the area
Sightseeing, drove to Brugges
Location was convenient for the City centre. Very convenient car parking Grumpy and unhelpful night staff. Getting two more pillows, which we had already arranged with the day staff, was not organised and the night porter was surly. Bathroom smelled of drains. Tiny lift which only serves 6 of the 7 floors.