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loved these apartments. Couldnt be more central and had everything we needed. We booked a 2 bedroom apartment and got a 3 bed apartment really comfie and so clean. Will deffo book again.
Superb Location! Nice modern apartments You have to give a deposit of £150 upon arrival which we had not been made aware of. We gave this in cash. When checking out a staff member had to check our apartment. She came down and told us that the towels were dirty and that we had been smoking in the apartment. We were not smoking in the apartment at any stage!. We were very frustrated and let down by this accusation as we had used the lovely smoking area which was 10 feet away from our apartment each time we wanted a cigarette. There had been cigarette ash left in the corner of the window sill which was not ours and must have been left there by the people previously staying there. It took 20 minutes to get the message across and we felt like we were being made a spectacle of because we were young. It seemed to us to be a way of making cash out of us. Eventually we were giving back £100 and £59 was kept to wash our towels! (Which had been provided for us by the way.) My advice if you are ataying here would be to check all areas for mess or dirt that has not been cleaned properly and inform reception A.S.A.p and bring your own towels. I am really disappointed with how we were treated and I wouldnt recommend staying here if you are a young group of people as they will try to make money out of you.
Modern self contained facilities in a excellent city centre location,with friendly and helpful reception staff. Badly adjusted door closers to apartment/corridor doors,resulting in late evening/early morning disturbance.Effective maintenance could vastly improve the guest experience in this respect,as otherwise noise between apartments was not a problem.Car park location could be better explained in,say,the booking confirmation.Had to park in an alternative car park on first night.
Great location, very well designed, lots of space in the living area and rooms were very cosy and they both had tvs in them. Close to all the shops...liverpool one shopping centre just on the door step. Taxi and buses just seconds away, cinema footsteps away. close to everything really. We really enjoyed or stay and would go bk again for def.
The apartments are very comfortable and very clean! Also they are in a brilliant location, right on the main shopping street. Upon our arrival we were hit with a £500.00 'deposit' in case anything happened to the rooms.Young girls wouldnt have this type of money. The hotel staff were not very helpful with this! It was not stated on our reservation confirmation that we had to pay a deposit, the hotel said that was Booking.com's fault so I think you should update this!
Location is amazing if you are a shopper as it is right in the heart of the shopping district. You can fall out the front door right into the shops. Despite this close proximity to the shopping area of Liverpool One it is surprisingly quiet inside the apartment. Also it wasn't far from the train station about 10min walk so it was perfect. Fyi: the recepetion is on the first floor and they are open 24hrs and they are very helpful. I am telling you this as its not clear on the booking form confirmation or on the web pages and it confused me. Happy shopping!
Superb Location Clean Everything we needed was provided
its proximity to the city centre and the shopping areas Layout of living area, length of entrance hallway
how central and every thimg available tv toaster fridge just beautiful apartments i will defo b back and have raved to friends that they should use your apartments. enjoyed my whole stay
The convenience to all sight seeing and city centre shopping We were not impressed that the door lock failed and we had to be locked in from outside. We assured ourselves we could open from the inside but it actually took 10 mins of rough handling to open the door in the morning. The phones had no signal and so we could not contact reception. I'm afraid we would have to reconsider a stay at this hotel especially with children. I'm still waiting for a phone call with an apology which I was told I would get Monday and it is now Wednesday!!!.
it was in a good location,very comfortable,clean and very friendly and helpful staff n/a
From start to finish it was a fantastic experience. Great location, near everything you need for a weekend away. Right beside Liverpool One shopping area, short stroll from Lime Street station and Paradise Street bus station. 3 fantastic restaurants across the street from apartments, Concert Square and the Harry Street area close by.
Being a new apartment block the Casartelli was in excellent condition and finished to a very high sandard. It is very central to shopping, bars and restaurants. Staff that we meet were very helpful and friendly Only point would be which has nothing to do with the hotel was the construction work that started across the road everyday of our stay started from 6 a.m
The apartment was lovely. It was central to the shop, dock , nightlife and lime street train station. The apartment was not what I thought it would be. There was only one bathroom suite between the 2 bedrooms so a long wait to use the shower etc between 4. There was a downstairs toilet though. I thought it would be all on one floor. Some of the fittings where loose.
The facilities in the apartment were fantastic and the decor great. I will definately stay again and the staff were so friendly. The noise from the road was a little nosiy but otherwise excellent facilities. The road outside was a little noisy
Apartment was very well laid out and comfortable, staff were there when needed. A lot of building work taking place, even on Saturdays & Sundays work started around 08:00am
As a hotel manager of a 4 star hotel & bringing my family of 4 I was suitably impressed. Quality was better than most 5 star suites and every detail thought of. If you want designer living in the city centre with excellent service and ease of use I reconmend this establishment. Will use again 10 out of 10. Not a dislike, just be aware building work is taking place by the building and although not a problem their is a lot going on.
Posh Pads certainly lives upto it's name. Fantastic apartment with luxury fittings. When I received my confirmation of booking, it stated 2 x twin rooms. When making a phone call to the apartments the day before arrival, we were informed that our apartment would be 2 x double beds. This was upsetting, when I had spent several days on the internet trying to get twin rooms for us 4 girls.
i liked the lady at reception she was so friendly,and the desighn of the room lovely people on the top deck of the bus could see in our room
Peaceful surrounding no
quiet location and very friendly and helpful staff. nothing to do with hotel, but other guests banging doors late in the night!
The room was ver nice and the staff extremley pleasant and helpful Not a complaint but note that if you go on a weekend then you should make a reservation for your meal
lack of privacy in the bathroom, maybe some frosted glassin the lower window panes!
Friendly helpful staff, stylish room Traffic noise, no airconditioning
central position room too hot . could not control heat
Boutique style of the hotel, location and friendly reception staff. Service in the restaurant was very poor, despite being quiet. Yet the food itself was excellent.
The rooms were fantastic, minimalist decor, big wet room bathroom, huge and very comfortable king-size bed. View wasn't good (another building) but had the best sleep there I've had in ages! Food also excellent and great meeting room/function room on 5th floor with panoramic floor-to ceiling view of city. Would certainly recommend. Great service too.
The wooden roll top bath on the mezzazine floor and all the wooden beams Nothing
Ideal location for travelling. Continental breakfast only. Plus the choice of food for an evening meal is poor and not of a good standard
Price, Room and Staff Menu choice, self service breakfast/lack of adequate seating
Good big rooms, free wi-fi, and very conveniently located. We couldn't find a city centre hotel so used the airport shuttle bus and it worked out very conveniently. Bar's a bit naff.
The staff where friendly and it was close to the airport
Excellent modern well equipped rooms, superb hot breakfast, good location, great value, friendly staff & good leisure facilities 5th Floor entrance should be better sign posted from the lifts and under cover without the need to go back out into the cold.
Staff very friendly and helpfull. Location great for very early flight. This is more of a business hotel but I have no complaints, served my purpose of a trip to Anfield with my 7 year old son. However if my wife had been with us, she would have prepared a more luxurious hotel.
Easy Access to the air port, Staff very welcoming, Quite and peacefull. overall good. Drink charges are expensive?
We only stayed overnight to catch a plane-but it was good. No
Beautiful rooms, friendly and helpful staff good location for the airport. Very quiet in the bedrooms. The breakfast was good,but unfortunately we had lunch and evening meal at the hotel which was very poor.
Fantastic location and very friendly staff. The breakfast area was a bit crowded at times, as the food/drink was all located in a very tight area. Cutlery, hot water and mugs were in short supply
The room facilities were very good; all of the usual things were available such as tea/coffee making facilities, iron, TV but it was nice to have a docking station for my ipod and the quality of everything was high. Nothing.
Beautiful hotel, excellent service I think it was the noise of the air conditioning or some sort of generator going all night which unfortunately kept me awake.
Very friendly staff and welcome at reception. Lovely bedroom, nice decor, crisp, white cotton bedding, good size TV. Big shower, plenty of white fluffy towels. Very good room service menu. Very nice restaurant for breakfast with a good selection, table service and not buffet. Would highly recommend.
The location was excellent. The hotel was superb, very clean and welcoming. Staff were very polite. It was a wonderful - all of it and i cannot pinpoint the best part. nothing.
Staff were extremely helpful and friendly. Rooms were tastefully decorated with everything you would need ie iron, hairdryer and safe. Very central for the city centre. No Bar. The rooming list had not been passed on from internet booking.
Cleanliness of roooms, styling of decor, helpfullness of staff.
lovely and modern, perfect location, comfortable with helpful staff Our room was right next to the lift so there was a lot of noise but other than that, we really enjoyed our stay!
Great city centre location The fan in the room was too noisy at night
All the above comments , very pleasant hotel , night staff very helpfull would def. stay again Woken at 8;15 with road works (Saturday) morning that lasted up to 2 hrs, As this is ongoing work , feel it should have been pointed out to us prior ,maybe a reduced rate (or at least complimentary breakfast as we awake so early)but nothing about the actual hotel to comment on .
Central hotel, close to shops & night life.Front of house staff very friendly & helpful, nothing was too much trouble for them. Housekeeping did not renew the toiletries in the room. The continental breakfast was on the mean side. Coffee, orange juice,cereal, 1slice of toast, 1 croissant & a slice of brioche on day one, no fruit or yoghurt. On day 2 we did not even receive the fruit juice, apparently, we should not have been given the juice the previous day. We were initially charged the full rack rate even though we had booked through Active Hotels, we were refunded the difference but only after we had pointed it out to them.On complaining about the sparse breakfast, the receptionist immediately refunded us.
Very clean and comfortable. Nice public areas. The hotel breakfast was disorganized. Not enough plates and cups and tables not being cleared quickly enough. The design of the hotel lacks security in that people can enter the hotel without going past Reception. This was dealt with at night by a member of staff taking the names of the guests at the door, not an ideal solution. The hotel should arrange for discounted parking for guests. We had to pay the full day price of £10 at the Echo Arena Car Park.
A very friendly quiet place, with loads of personality, and just the right distance from Town too.
the location of the hotel was really good close to the dockland area and a five minute walk into town centre. the room was nice and spacious and clean. When we had dealings with staff they were nice, friendly and helpful. Good it had a secure car parking as well the only thing i can fault the hotel on was it was a self contained room but had no cutlery in the room what is only a minor thing
The hotel has thought of everything, the rooms are beautiful with the added bonus of a kitchen - perfect! Directions to the hotel - not being able to find it using a TOM TOM - this must prove very frustrating for staff constantly answering the phone to lost guests!
The Suites is easily accessible and convenient to the Albert Dock and city centre. The Staybridge refers to itself as a 'home from home' and we certainly felt very much at home there. The room was very clean and comfortable, and very modern, too. The staff were friendly and helpful.
A slightly unusual but impressively different type of hotel, pleasant interior and surroundings, one of the best hotels I've stayed in !
Very nice new hotel, great staff, great buffet and great room!
Friendly & helpful staff, excellent facilities, great location and good value for money
The hotel is in a lovely location by the docks and has easy access to all the amenities in the city centre. We had a lovely stay at the staybridge, the room was spacious and clean and the staff were all very friendly.
I thought the room was lovely and the staff were very friendly. I felt very comfortable there. There was a welcoming atmosphere. I think the room was smaller than i expected and a little expensive.
While staff were professional and helpful i still had privacy and a comfortable stay.
Easy online booking. Well equiped room. Helpfull staff. Building work ongoing in hotel. Problem with hot water in showers.
The location is really good. Shoppig aerea is just around the corner. The staff was not helpful. And room was really cold after we got the reater it was ok.
the hotel was just right. the city centre was just up the street it was very handy to all the shops. not to far to carry all my shopping. great. i liked everything
I could come and go when I wanted, good parking,close to city centre.
Your internet access is much to expensive. 10 pounds a day! Free WiFi is normal standard in hotels nowadays.
to say its rated two star its very good value for a city centre hotel, friendly, clean. Breakfast and drinks very expensive, corridors smelt :(
The location was excellent - close to Albert Dock and the city centre. Clean, comfortable and efficiently run.
Location really that`s it The so called english breakfast buffy is really just a big joke and waste off money from the 6 of us 4 left to eat elsewere no chef
Location very central, car park good value, shower excellent. large groups of noisy 'lasses and lads', poor restaurant and lounge, smoking area next to entrance
The decor of the hotel made it very inviting and the staff were more than friendly in the reception and bar. The breakfast was very disappointing. We both had to leave it and go elsewhere which was extra expense..
The location very close to Matthew Street and the nice bar within the hotel were plus points of this hotel
great location staff really friendly and helpful basic but clean
Location Poor bathroom facilities and condition. Very noisy location, need secondary glazing
near to shops sour milk in room. no resedents bar ,private function on in bar could not get served
friendly staff ,great location on door step to most things street noise in wee small hours!
The room could have was smaller than expected .
Very central and well maintained hotel.Excellent Breakfast and food in general.Noisy on saturday night due to bar downstairs but it is saturday night afterall.Would definetely stay there again. Only thing is that it is not as close to train station as I first thought but once found easy to get too.
It has a very good position in the city centre. Very handy for seeing liverpool and close to the rail and bus stations. On the Sunday night there was a bit of noise from outside in the small hours of the morning from people leaving clubs
Staff really friendly and helpfull,bar and resteraunt really nicely decorated with fabulous food.bedroom nicely done also.
good location free parking would be better
Found the hotel convenient, excellent location for 'eating out'. We saw all the shops around the dock but unfotunately were unable to take advantage of them! Business trip. Feel that the breakfast could be improved upon.
The location is great and the building has a wonderful character to it.
Splendid location, great window view of the River Mersey & Birkenhead. Fantastic breakfast & pleasant night's sleep
The staff were very helpful, room very comfortable and welcoming. The bathroom clean and tidy, and the shower exellent. When we read that the breakfast was going to be a continental one we thought well ok, but when we came down for breakfast we were very pleasantly surprised to find it was more than that.With hot food, not just a bread roll and cheese. Lots of it and very good quality! Overall a very good stay and would return anytime!
Friendly, helpful staff; excellent location, lovely converted warehouse with clean, pleasant, quiet rooms. Breakfast was the only less than excellent thing about this hotel- adequate, but not great. Limited choice of bread/cereal and lukewarm cooked food- however, this was not bad enough to detract from overall excellent rating.
location was excellent
Staff were very friendly and helpful - booking taxis for us etc, also kept our bags after check out to enable us to visit city attractions
interior style only, poor sound insulation from adjoining rooms
The noise , late at night. Our room was right over the Beatles Story, they had no air conditioning and we had to leave our windows open to hear the drunks, etc.
poor breakfast choice
Hard to get to; lobby is on the second floor and there are only two SLOW elevators serving the entire hotel
Our stay at the hotel was for one night only ,the nightlife was on the doorstep ,plenty of choice .The night porter was very polite.The bedroom was very comfortable ,the only problem was the shower it was too low.We always have a drink in the bar when we visit Liverpool,and would stay again at the hotel.
The evening meal at the Merchant's restaurant. Returning to our room at 5.15pm to find that it had not been cleaned. Poor breakfast choice.
The Castle 62 staff were well turned and incredibly helpful from the minute we arrived and even after we check out, by looking after our bags so we could get in more shopping time! They helped me organise a surprise champagne bucket in the room, the restaurant was wonderful, and even though we went with the 'pre fixe' menu we were still superbly welcomed and served for every course. The food preparation/presentation was a wonderful asit tasted! There were no bad points for this trip.
location to city center was excellent and despite its location slept very well without any disturbances from external noise
It was by far the best hotel I've ever stayed in! The staff were amazing and treated you with such respect, nothing was too much effort for them. The price was slightly more expensive than most hotels but was definately worth it!
spacious bedroom. tried to order room service(bottle of wine) at 11pm on sunday evening and they could not accommodate this request.
Exceptional quality and finished to a high spec! Rooms extremely warm, no heating control or air con, had to request a fan, also, an iron but no ironing board???
Location, service and the size and design of the room. the restaurant was also great.
We liked everything! Sam in the reception was one of the most service minded persons we ever met. The rooms was spacious and very nice decorated. The food in the restaurant was delicious. This is a place we would like to come back to often! The location was the best in town. The breakfast service was a bit low
Excellent staff overall, clean. I was not able to get a proper sleep for 2 nights since other guests (if I can call them like this - rooms 519 and 523) were drunk, bunging on doors at 02:00, 04:00, 07:00hrs, their children swearing in the corridors and pressing all buttons in the lift.....If you want to improve the situation black list them since you've got their names, I don't know them. But if you aim to have business people staying at your hotel who they work during the weekend and have to get up early in the morning you must monitor this situation.
The location was right in the middle of city centre right next to Lime street railway station,the staff were very hepful& friendly
centrally placed in Liverpool wit easy acces from railroad andwalking distance to the city centre nothing
The location was excellent for many of the venues in LIverpool and the breakfast was excellent The main reason we choose this hotel was for the Philamonic
hotel was perfect for shopping , it was near everything, & a very nice hotel. staff were not a bit pleasent , in reception ,
Staff were very friendly and helpful,the room was spotless clean and the location is excellent,in the middle of the city center,wil be back.
Super service, extremely helpful Finding the hotel thru' the Liverpool traffic system is difficult.
Staff were very helpful, knowledgeable and very cheerful!! Food was excellent and cleanliness of a very high standard Sadly not enough tea bags in the room and the shower gel container was empty but so minor when compared to the overall experience