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The room was nice and modern and the lobby was big with outdoor seats staff were friendly. The location is quiet at night. We had requested an room with a view of the Mersey which we didnt get. The dining room carpet was very dirty and the hotel is a little far away from the city centre.
breakfast ansd staff were great
staff very freindly and polite There was a function on with loud music until late, it would have been nice to been informed first.
I stayed a week at this hotel,and would definitely stay again when I return to Liverpool.
Check in was effortless. Rooms were are of a very good standard and clean. The extra bed was very uncomfortable.
Frankly I liked everything.
very helpfull & very friendly staff.Top quality hotel without stuck up staff! Rooms excellant huge comfy bed, clean,well stocked mini bar,great sized rooms.lovely pool. can't wait to return!! Food prices a little too expensive so didn't eat at hotel.
Staff were terrific - from the Reception to the person who brought us fried eggs at breakfast - great team! Not a thing - better than I expected.
Room had everything you could wish for, very well planned and thought out. Had a water cut off mid morning which was a little inconvenient as I was mid showering when it went off.
We could not use any water facilities until 4pm on Saturday 27/11/2010.
Location and parking facility Not enough staff in dining room on the Sunday morning which was very busy due to a wedding on the Saturday
Excellant staff, from doorman through to room service and restaurant staff - well done all. (1) Not really a bad point just one of slight irritation, and it happens in a number of hotels, staff in restaurants continually asking "is everything alright". I suppose its just getting the balance right. (2) Again not a big point, but checking and ensuring things like mini bar doors and wardrobe doors don't bind, etc but are set-up correctly are proper touches for a hotel like the plaza.
the staff was efficient ,we were able to check in as soon as we arrived which was great. finding a toe nail on our bedroom carpet as we entered the room 345
Good parking very good breakfast
The staff in this hotel are absolutely supurb None
The reception staff were very friendly. The design of the hotel is stunning. The breakfast menu was unbelievable, such a fantastic variety to choose from.
Good location with friendly staff. A little "spa" was a good extra for daddy and son. Nice room. Only one thing, dinner pasta was actually awful, although the starter soup was excellent.
Friendly courteous staff, excellent location 10 min walk to Liverpool One shopping centre. Large room with computer desk/chair, comfy bed, excellent breakfast and enjoyed the evening meal in the restaurant - excellent value. Parking only £9 over stay. Bathroom & bath was a little small
From the cleaner to the manager, everyone was extremely helpful There were no bad points
Excellent attentive and pleasant staff Food prices very high in bar, excessive.
Cleanliness, excellent customer service, peaceful and comfortable stay. Overall a great experience Nothing. Everything was perfect.
Free cheese at 5:00
Great staff... location great and rooms clean. No real storage space in rooms.
it is central I have been in the hotel for the second time.... but this time the hotel was much smaller than the first time... Infact it was suffocating in the room
Location! The hotel is a short walk from Matthew Street and Liverpool One. Hotel is in the Hart of City Centre. The staff is extremely friendly. Will stay again. If there is one thing I didn't like is the lack of stairs or an extra elevator. Nothing too bad, but can slow you down if you are in a hurry.
It was close to everything the city has to offer.
The staff are friendly and the rooms are clean and fit for short stay
Great location. Close to Cavern area and Mooresfield underground station. Rooms are extremely small -- smaller than a cruise ship's smallest cabin.
proximity to city centre Tip to have privacy in en suite. Buy a newspaper and sellotape. Attach newspaper to the outside of glass and then shower in private
It was central to where we wanted to be in Liverpool Room was small and compact, toilet/shower cubicle within the main area.
Love not having a window no street noise which was better than I thought Air conditioner constantly was running through it system. Made it hard to sleep
This guest did not leave comments about this hotel.
From start to finish it was a fantastic experience. Great location, near everything you need for a weekend away. Right beside Liverpool One shopping area, short stroll from Lime Street station and Paradise Street bus station. 3 fantastic restaurants across the street from apartments, Concert Square and the Harry Street area close by.
it was in a good location,very comfortable,clean and very friendly and helpful staff n/a
As a hotel manager of a 4 star hotel & bringing my family of 4 I was suitably impressed. Quality was better than most 5 star suites and every detail thought of. If you want designer living in the city centre with excellent service and ease of use I reconmend this establishment. Will use again 10 out of 10. Not a dislike, just be aware building work is taking place by the building and although not a problem their is a lot going on.
Being a new apartment block the Casartelli was in excellent condition and finished to a very high sandard. It is very central to shopping, bars and restaurants. Staff that we meet were very helpful and friendly Only point would be which has nothing to do with the hotel was the construction work that started across the road everyday of our stay started from 6 a.m
i liked the lady at reception she was so friendly,and the desighn of the room lovely people on the top deck of the bus could see in our room
Posh Pads certainly lives upto it's name. Fantastic apartment with luxury fittings. When I received my confirmation of booking, it stated 2 x twin rooms. When making a phone call to the apartments the day before arrival, we were informed that our apartment would be 2 x double beds. This was upsetting, when I had spent several days on the internet trying to get twin rooms for us 4 girls.
Apartment was very well laid out and comfortable, staff were there when needed. A lot of building work taking place, even on Saturdays & Sundays work started around 08:00am
The facilities in the apartment were fantastic and the decor great. I will definately stay again and the staff were so friendly. The noise from the road was a little nosiy but otherwise excellent facilities. The road outside was a little noisy
The apartment was lovely. It was central to the shop, dock , nightlife and lime street train station. The apartment was not what I thought it would be. There was only one bathroom suite between the 2 bedrooms so a long wait to use the shower etc between 4. There was a downstairs toilet though. I thought it would be all on one floor. Some of the fittings where loose.
This hotel is definitely not 4 star. Very disappointed at value for money I had problems checking in and checking out as the prepaid cost with Bookings.com had not been updated on their system. Tried to charge me again. Not impressed with hotel, won't be staying there again. Not a 4 star hotel. Bar was awful
Hotel rooms were very small, toilet cramped, and bed was made for dwarfs!
Location/breakfast The bed mattress was old - need to change
Location Rooms had a terrible smell to them.
Great location, clean with very friendly staff. Would stay again
This hotel needs some money spent on it. The food was ok. There was private function, so there was only one bar open, with no atmosphere, but three tv's! It certainly isn't 4 stars.
location, friendly staff, comfortable bed, clean room, very good food, checkout efficient, 1st evening restaurant staff went out of their way to accommodate a late arrival hairdryer was broken, breakfast 1st morning was chaotic and prolonged, they'd run out of several key elements including plates, for which one had to wait, late delivery newspaper 1st morning, but overall an excellent experience
the room was lovely, over looking the water. the young girl on reception was very helpful when we asked her where the place to go at night was.
Nice Room Parking is a nightmare
Rooms ready when we arrived. Reception and bar staff very helpful.
Thought the hotel was fantastic - great view, lovely room, great bar, great breakfast and good ambience. No radio or music in room v disappointing. The staff member on duty when we checked out wouldn't believe us when we said we had only had two drinks other peoples drinks had managed to get onto our bill. We were left waiting for a long time while she tried to sort this out and then we received no apology when she realised she was in the wrong!!!! Very poor customer service.
Great location, new modern business hotel Management need to take responsibility for training staff properly. This needs to come from the top and filter down. Tea and coffee being slammed onto the breakfast table is not acceptable nor is a poorly trained bartender who knows nothing about the area he is working on. With a few adjustments things could run much slicker.
It was brand new and very well situated for shopping and nightlife in the City I think it is a misguided strategy to charge for bottled water in the room-this seems a small point but it is the only hotel I have been to that does not provide it free of charge.
Central with good adjacent facilities Room poorly cleaned
nice location friendly staff one thing i didnt know adout the room before hand ,it had a door linking up to another room this meant you could hear people talking quiet clearly in the early morning when we stay again we will look for a room that dont have this link up door otherwise we could have no fault with the hotel it was excellent will stay again
room and location were excellent Staff in the bar were poor. very slow and not attentive. Left to go to a bar outside the hotel as a result.
The location and the use of the executive lounge Paying extra for internet in an executive room
Location was great and the breakfast was really nice. The food in the restaurant was also very good. The air conditioning was a bit weak. It was cold when we were in Liverpool and it took about an hour for the airco to warm the room up.
The central lokation, the design and the comfort.
the staff were extremely freindly and hepfull no
I liked the rooms the location and help from the concierge. The breakfast was extremely disorganised, overcrowded with no cutlery set out. It was a buffet but you had to ask for everything!
Location good TV programming. Including Sky sports Bathrooms very dark. Bad lighting. Breakfast selection ok at best
The overall layout of the hotel ,the decor and design quiet unique Price rather expensive considering it did not include breakfast
Everything - great staff and excellent atmosphere
excellent hotel took my partner for his birthday handy for the shops freindly staff would stay again and tell all my freinds on the isle of man where i live nothing
Tastefully themed and in the heart of the city.
The public spaces downstairs - bar lounge etc - air of activity and comfort The room while very well furnished and serviced was on the small side for an hotel of this tarriff
The food at Blakes restaurant was amazing and all staff were very helpful throughout the hotel. The decor is luxurious and rooms are spacious.
The beatles theme throughout the hotel is fascinating a must see for any beatles fan. The hotel staff are very helpful and even tried to get us tickets for the comedy club. There was a strange noise almost like a tube train that was very annoying. I did complain and was given a £20 discount. They thought it was the air conditioning.
Location was very close to Cavern Club. Check in was confusing, person at the counter acted as if it was her first hour on the job. Went to lounge for a drink, was hoping to hear beatles music... after all, we were staying at the Hard Days Night Hotel. They were playing beatles music, but it was so soft we could barely hear it (and not because there were so many people talking, there were only 4 people in the lounge). I asked them to turn it up, which they did ever so slightly. Still only soft background music. We were not looking for loud, just something we could hear without straining. Had yet another bad experience with concierge (Kevin). We had purchased tickets to the Cavern Club Beatles tribute band show through the hotel. Asked Kevin when we should plan to arrive for the 8 PM show to be sure we got seats (explaining that I had read on line that seating was limited and you had to arrive early to get seats even if you had purchased tickets). Kevin dismissed my concern, saying we just had to be there at 8 and handed us the tickets. When we got to the room I read the tickets, they also said that seating was limited and that a ticket didn't guarantee a seat. Decided to ignore Kevin's guidance and it was a good thing we did. We arrived at 7, people were already lined up. By the time the doors opened (7:45) the place was full of people lined up to get in. We got a seat, but had we listened to Kevin we would have been standing for the entire show, which ended just after midnight.
There is nothing that disappoints at Indigo. The staff are on point. The restaurant has great food and a good wine list. The rooms are spacious and the beds comfortable. This is a great little find in Liverpool. As it's my second time visiting since it opened, I will definitely be back!
Room was very comfortable and whole atmosphere of hotel very relaxed which is good when travelling alone for business. Small gym is very well equipped and food excellent. Complimentary mini-bar much appreciated. Nice also to get a decent hairdryer and excellent wi-fi connections.
Very accommodating staff and very comfortable rooms. Really enjoyed the ambiance and comfortable beds. Everything was clean and in it's proper place. Hardwood floors in our room was a nice plus. Quite close to attractions, but isolated enough for a restful night. Highly recommend.
Sevice by the staff was superb
I stay fairly often so enjoy the fact that some staff recognise that sometimes with a nice little touch I only marked down as fair for comfort on the basis that the exterior refurbishment works is somewhat distracting
The Staff were very helpfull, and very attentive.
The staff were amazing and could not do enough to make our stay an enjoyable one. The decor was great, the room and the bed were so comfortable, and it was near to the main City's shops and attractions.
The breakfast was excellent
The room was very comfortable, and very pleasant to stay in. An excellent experience, restaurant and bar relaxing and staff very helpful. I do believe there should be complimentary bottle of water in the rooms, like other hotels in the area.
The outstanding technology and gadgets built in rooms!
Breakfast and design of the reception area Making coffee in the room - the most ridiculous coffee sachets ever
Beautiful entrance/lobby and large luxurious bedrooms and bathrooms. Delightful helpful efficient staff
bedrooms were excellent shower and toilet seat reported as broken but not fixed, outside under construction
loved these apartments. Couldnt be more central and had everything we needed. We booked a 2 bedroom apartment and got a 3 bed apartment really comfie and so clean. Will deffo book again.
Superb Location Clean Everything we needed was provided
Great location, very well designed, lots of space in the living area and rooms were very cosy and they both had tvs in them. Close to all the shops...liverpool one shopping centre just on the door step. Taxi and buses just seconds away, cinema footsteps away. close to everything really. We really enjoyed or stay and would go bk again for def.
how central and every thimg available tv toaster fridge just beautiful apartments i will defo b back and have raved to friends that they should use your apartments. enjoyed my whole stay
Superb Location! Nice modern apartments You have to give a deposit of £150 upon arrival which we had not been made aware of. We gave this in cash. When checking out a staff member had to check our apartment. She came down and told us that the towels were dirty and that we had been smoking in the apartment. We were not smoking in the apartment at any stage!. We were very frustrated and let down by this accusation as we had used the lovely smoking area which was 10 feet away from our apartment each time we wanted a cigarette. There had been cigarette ash left in the corner of the window sill which was not ours and must have been left there by the people previously staying there. It took 20 minutes to get the message across and we felt like we were being made a spectacle of because we were young. It seemed to us to be a way of making cash out of us. Eventually we were giving back £100 and £59 was kept to wash our towels! (Which had been provided for us by the way.) My advice if you are ataying here would be to check all areas for mess or dirt that has not been cleaned properly and inform reception A.S.A.p and bring your own towels. I am really disappointed with how we were treated and I wouldnt recommend staying here if you are a young group of people as they will try to make money out of you.
its proximity to the city centre and the shopping areas Layout of living area, length of entrance hallway
Location is amazing if you are a shopper as it is right in the heart of the shopping district. You can fall out the front door right into the shops. Despite this close proximity to the shopping area of Liverpool One it is surprisingly quiet inside the apartment. Also it wasn't far from the train station about 10min walk so it was perfect. Fyi: the recepetion is on the first floor and they are open 24hrs and they are very helpful. I am telling you this as its not clear on the booking form confirmation or on the web pages and it confused me. Happy shopping!
The apartments are very comfortable and very clean! Also they are in a brilliant location, right on the main shopping street. Upon our arrival we were hit with a £500.00 'deposit' in case anything happened to the rooms.Young girls wouldnt have this type of money. The hotel staff were not very helpful with this! It was not stated on our reservation confirmation that we had to pay a deposit, the hotel said that was Booking.com's fault so I think you should update this!
The convenience to all sight seeing and city centre shopping We were not impressed that the door lock failed and we had to be locked in from outside. We assured ourselves we could open from the inside but it actually took 10 mins of rough handling to open the door in the morning. The phones had no signal and so we could not contact reception. I'm afraid we would have to reconsider a stay at this hotel especially with children. I'm still waiting for a phone call with an apology which I was told I would get Monday and it is now Wednesday!!!.
Modern self contained facilities in a excellent city centre location,with friendly and helpful reception staff. Badly adjusted door closers to apartment/corridor doors,resulting in late evening/early morning disturbance.Effective maintenance could vastly improve the guest experience in this respect,as otherwise noise between apartments was not a problem.Car park location could be better explained in,say,the booking confirmation.Had to park in an alternative car park on first night.