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It was brand new and very well situated for shopping and nightlife in the City I think it is a misguided strategy to charge for bottled water in the room-this seems a small point but it is the only hotel I have been to that does not provide it free of charge.
Thought the hotel was fantastic - great view, lovely room, great bar, great breakfast and good ambience. No radio or music in room v disappointing. The staff member on duty when we checked out wouldn't believe us when we said we had only had two drinks other peoples drinks had managed to get onto our bill. We were left waiting for a long time while she tried to sort this out and then we received no apology when she realised she was in the wrong!!!! Very poor customer service.
Location was great and the breakfast was really nice. The food in the restaurant was also very good. The air conditioning was a bit weak. It was cold when we were in Liverpool and it took about an hour for the airco to warm the room up.
Central with good adjacent facilities Room poorly cleaned
nice location friendly staff one thing i didnt know adout the room before hand ,it had a door linking up to another room this meant you could hear people talking quiet clearly in the early morning when we stay again we will look for a room that dont have this link up door otherwise we could have no fault with the hotel it was excellent will stay again
room and location were excellent Staff in the bar were poor. very slow and not attentive. Left to go to a bar outside the hotel as a result.
Rooms ready when we arrived. Reception and bar staff very helpful.
Great location, new modern business hotel Management need to take responsibility for training staff properly. This needs to come from the top and filter down. Tea and coffee being slammed onto the breakfast table is not acceptable nor is a poorly trained bartender who knows nothing about the area he is working on. With a few adjustments things could run much slicker.
The location and the use of the executive lounge Paying extra for internet in an executive room
The location very close to Matthew Street and the nice bar within the hotel were plus points of this hotel
The room could have was smaller than expected .
great location staff really friendly and helpful basic but clean
near to shops sour milk in room. no resedents bar ,private function on in bar could not get served
It has a very good position in the city centre. Very handy for seeing liverpool and close to the rail and bus stations. On the Sunday night there was a bit of noise from outside in the small hours of the morning from people leaving clubs
Staff really friendly and helpfull,bar and resteraunt really nicely decorated with fabulous food.bedroom nicely done also.
Location Poor bathroom facilities and condition. Very noisy location, need secondary glazing
The decor of the hotel made it very inviting and the staff were more than friendly in the reception and bar. The breakfast was very disappointing. We both had to leave it and go elsewhere which was extra expense..
Very central and well maintained hotel.Excellent Breakfast and food in general.Noisy on saturday night due to bar downstairs but it is saturday night afterall.Would definetely stay there again. Only thing is that it is not as close to train station as I first thought but once found easy to get too.
friendly staff ,great location on door step to most things street noise in wee small hours!
location, friendly staff, comfortable bed, clean room, very good food, checkout efficient, 1st evening restaurant staff went out of their way to accommodate a late arrival hairdryer was broken, breakfast 1st morning was chaotic and prolonged, they'd run out of several key elements including plates, for which one had to wait, late delivery newspaper 1st morning, but overall an excellent experience
the room was lovely, over looking the water. the young girl on reception was very helpful when we asked her where the place to go at night was.
Nice Room Parking is a nightmare
This hotel needs some money spent on it. The food was ok. There was private function, so there was only one bar open, with no atmosphere, but three tv's! It certainly isn't 4 stars.
This hotel is definitely not 4 star. Very disappointed at value for money I had problems checking in and checking out as the prepaid cost with Bookings.com had not been updated on their system. Tried to charge me again. Not impressed with hotel, won't be staying there again. Not a 4 star hotel. Bar was awful
Hotel rooms were very small, toilet cramped, and bed was made for dwarfs!
Location/breakfast The bed mattress was old - need to change
Great location, clean with very friendly staff. Would stay again
very helpfull & very friendly staff.Top quality hotel without stuck up staff! Rooms excellant huge comfy bed, clean,well stocked mini bar,great sized rooms.lovely pool. can't wait to return!! Food prices a little too expensive so didn't eat at hotel.
I stayed a week at this hotel,and would definitely stay again when I return to Liverpool.
We could not use any water facilities until 4pm on Saturday 27/11/2010.
staff very freindly and polite There was a function on with loud music until late, it would have been nice to been informed first.
breakfast ansd staff were great
Room had everything you could wish for, very well planned and thought out. Had a water cut off mid morning which was a little inconvenient as I was mid showering when it went off.
The room was nice and modern and the lobby was big with outdoor seats staff were friendly. The location is quiet at night. We had requested an room with a view of the Mersey which we didnt get. The dining room carpet was very dirty and the hotel is a little far away from the city centre.
Frankly I liked everything.
Staff were terrific - from the Reception to the person who brought us fried eggs at breakfast - great team! Not a thing - better than I expected.
Check in was effortless. Rooms were are of a very good standard and clean. The extra bed was very uncomfortable.
The beatles theme throughout the hotel is fascinating a must see for any beatles fan. The hotel staff are very helpful and even tried to get us tickets for the comedy club. There was a strange noise almost like a tube train that was very annoying. I did complain and was given a £20 discount. They thought it was the air conditioning.
Tastefully themed and in the heart of the city.
The overall layout of the hotel ,the decor and design quiet unique Price rather expensive considering it did not include breakfast
The central lokation, the design and the comfort.
The public spaces downstairs - bar lounge etc - air of activity and comfort The room while very well furnished and serviced was on the small side for an hotel of this tarriff
The food at Blakes restaurant was amazing and all staff were very helpful throughout the hotel. The decor is luxurious and rooms are spacious.
Everything - great staff and excellent atmosphere
excellent hotel took my partner for his birthday handy for the shops freindly staff would stay again and tell all my freinds on the isle of man where i live nothing
Location was very close to Cavern Club. Check in was confusing, person at the counter acted as if it was her first hour on the job. Went to lounge for a drink, was hoping to hear beatles music... after all, we were staying at the Hard Days Night Hotel. They were playing beatles music, but it was so soft we could barely hear it (and not because there were so many people talking, there were only 4 people in the lounge). I asked them to turn it up, which they did ever so slightly. Still only soft background music. We were not looking for loud, just something we could hear without straining. Had yet another bad experience with concierge (Kevin). We had purchased tickets to the Cavern Club Beatles tribute band show through the hotel. Asked Kevin when we should plan to arrive for the 8 PM show to be sure we got seats (explaining that I had read on line that seating was limited and you had to arrive early to get seats even if you had purchased tickets). Kevin dismissed my concern, saying we just had to be there at 8 and handed us the tickets. When we got to the room I read the tickets, they also said that seating was limited and that a ticket didn't guarantee a seat. Decided to ignore Kevin's guidance and it was a good thing we did. We arrived at 7, people were already lined up. By the time the doors opened (7:45) the place was full of people lined up to get in. We got a seat, but had we listened to Kevin we would have been standing for the entire show, which ended just after midnight.
the staff were extremely freindly and hepfull no
Location good TV programming. Including Sky sports Bathrooms very dark. Bad lighting. Breakfast selection ok at best
I liked the rooms the location and help from the concierge. The breakfast was extremely disorganised, overcrowded with no cutlery set out. It was a buffet but you had to ask for everything!
Found the hotel convenient, excellent location for 'eating out'. We saw all the shops around the dock but unfotunately were unable to take advantage of them! Business trip. Feel that the breakfast could be improved upon.
Staff were very friendly and helpful - booking taxis for us etc, also kept our bags after check out to enable us to visit city attractions
location was excellent
Splendid location, great window view of the River Mersey & Birkenhead. Fantastic breakfast & pleasant night's sleep
The location is great and the building has a wonderful character to it.
The staff were very helpful, room very comfortable and welcoming. The bathroom clean and tidy, and the shower exellent. When we read that the breakfast was going to be a continental one we thought well ok, but when we came down for breakfast we were very pleasantly surprised to find it was more than that.With hot food, not just a bread roll and cheese. Lots of it and very good quality! Overall a very good stay and would return anytime!
poor breakfast choice
good location free parking would be better
interior style only, poor sound insulation from adjoining rooms
The noise , late at night. Our room was right over the Beatles Story, they had no air conditioning and we had to leave our windows open to hear the drunks, etc.
Friendly, helpful staff; excellent location, lovely converted warehouse with clean, pleasant, quiet rooms. Breakfast was the only less than excellent thing about this hotel- adequate, but not great. Limited choice of bread/cereal and lukewarm cooked food- however, this was not bad enough to detract from overall excellent rating.
Good location with friendly staff. A little "spa" was a good extra for daddy and son. Nice room. Only one thing, dinner pasta was actually awful, although the starter soup was excellent.
The reception staff were very friendly. The design of the hotel is stunning. The breakfast menu was unbelievable, such a fantastic variety to choose from.
Location and parking facility Not enough staff in dining room on the Sunday morning which was very busy due to a wedding on the Saturday
the staff was efficient ,we were able to check in as soon as we arrived which was great. finding a toe nail on our bedroom carpet as we entered the room 345
The staff in this hotel are absolutely supurb None
From the cleaner to the manager, everyone was extremely helpful There were no bad points
Excellent attentive and pleasant staff Food prices very high in bar, excessive.
Good parking very good breakfast
Friendly courteous staff, excellent location 10 min walk to Liverpool One shopping centre. Large room with computer desk/chair, comfy bed, excellent breakfast and enjoyed the evening meal in the restaurant - excellent value. Parking only £9 over stay. Bathroom & bath was a little small
Excellant staff, from doorman through to room service and restaurant staff - well done all. (1) Not really a bad point just one of slight irritation, and it happens in a number of hotels, staff in restaurants continually asking "is everything alright". I suppose its just getting the balance right. (2) Again not a big point, but checking and ensuring things like mini bar doors and wardrobe doors don't bind, etc but are set-up correctly are proper touches for a hotel like the plaza.
Superb Location Clean Everything we needed was provided
Modern self contained facilities in a excellent city centre location,with friendly and helpful reception staff. Badly adjusted door closers to apartment/corridor doors,resulting in late evening/early morning disturbance.Effective maintenance could vastly improve the guest experience in this respect,as otherwise noise between apartments was not a problem.Car park location could be better explained in,say,the booking confirmation.Had to park in an alternative car park on first night.
its proximity to the city centre and the shopping areas Layout of living area, length of entrance hallway
loved these apartments. Couldnt be more central and had everything we needed. We booked a 2 bedroom apartment and got a 3 bed apartment really comfie and so clean. Will deffo book again.
Great location, very well designed, lots of space in the living area and rooms were very cosy and they both had tvs in them. Close to all the shops...liverpool one shopping centre just on the door step. Taxi and buses just seconds away, cinema footsteps away. close to everything really. We really enjoyed or stay and would go bk again for def.
The apartments are very comfortable and very clean! Also they are in a brilliant location, right on the main shopping street. Upon our arrival we were hit with a £500.00 'deposit' in case anything happened to the rooms.Young girls wouldnt have this type of money. The hotel staff were not very helpful with this! It was not stated on our reservation confirmation that we had to pay a deposit, the hotel said that was Booking.com's fault so I think you should update this!
how central and every thimg available tv toaster fridge just beautiful apartments i will defo b back and have raved to friends that they should use your apartments. enjoyed my whole stay
Superb Location! Nice modern apartments You have to give a deposit of £150 upon arrival which we had not been made aware of. We gave this in cash. When checking out a staff member had to check our apartment. She came down and told us that the towels were dirty and that we had been smoking in the apartment. We were not smoking in the apartment at any stage!. We were very frustrated and let down by this accusation as we had used the lovely smoking area which was 10 feet away from our apartment each time we wanted a cigarette. There had been cigarette ash left in the corner of the window sill which was not ours and must have been left there by the people previously staying there. It took 20 minutes to get the message across and we felt like we were being made a spectacle of because we were young. It seemed to us to be a way of making cash out of us. Eventually we were giving back £100 and £59 was kept to wash our towels! (Which had been provided for us by the way.) My advice if you are ataying here would be to check all areas for mess or dirt that has not been cleaned properly and inform reception A.S.A.p and bring your own towels. I am really disappointed with how we were treated and I wouldnt recommend staying here if you are a young group of people as they will try to make money out of you.
Location is amazing if you are a shopper as it is right in the heart of the shopping district. You can fall out the front door right into the shops. Despite this close proximity to the shopping area of Liverpool One it is surprisingly quiet inside the apartment. Also it wasn't far from the train station about 10min walk so it was perfect. Fyi: the recepetion is on the first floor and they are open 24hrs and they are very helpful. I am telling you this as its not clear on the booking form confirmation or on the web pages and it confused me. Happy shopping!
The convenience to all sight seeing and city centre shopping We were not impressed that the door lock failed and we had to be locked in from outside. We assured ourselves we could open from the inside but it actually took 10 mins of rough handling to open the door in the morning. The phones had no signal and so we could not contact reception. I'm afraid we would have to reconsider a stay at this hotel especially with children. I'm still waiting for a phone call with an apology which I was told I would get Monday and it is now Wednesday!!!.
Central, clean, value for money Light bulb missing in bedside light, heating unit not 100%
The attitude of the staff, the quality of the breakfast and the location in the Albert Dock. Thought it ws a little overpriced for a supposedly budget hotel. They were painting and decorating the reception area at the main time of check out which was not very convenient.
The room was not very warm
The hotel was developed within the Albert Dock, a historic warehouse complex, as a result the rooms were not standard, and used the features of the old warehouse ie barrel ceilings, original brickwork etc.
The cleanliness was the best I have ever seen.the staff sorted out our problem immediately as below and refunded us without any hassle . only the 2nd night a girl said the wind was not her problem which I did not think was very professional Being put in a room that is known to be next to the air conditioning generator (401)and keeps you awake.moving us to a room with a broken window seal on the night of the hurricane
Friendly, helpful staff; good position of hotel; good breakfast; large comfortable room None
Staff were pleasant and price and location were good, nice large room overlooking the dock, having stayed at 2 other big hotels this one was the best, would definately book again I booked bed and breakfast - but was told it was room only other than that the hotel was fine
I like the location. The Albert Docks is lovely Temperature of the room kind of cold
Great city centre location The fan in the room was too noisy at night
All the above comments , very pleasant hotel , night staff very helpfull would def. stay again Woken at 8;15 with road works (Saturday) morning that lasted up to 2 hrs, As this is ongoing work , feel it should have been pointed out to us prior ,maybe a reduced rate (or at least complimentary breakfast as we awake so early)but nothing about the actual hotel to comment on .
Central hotel, close to shops & night life.Front of house staff very friendly & helpful, nothing was too much trouble for them. Housekeeping did not renew the toiletries in the room. The continental breakfast was on the mean side. Coffee, orange juice,cereal, 1slice of toast, 1 croissant & a slice of brioche on day one, no fruit or yoghurt. On day 2 we did not even receive the fruit juice, apparently, we should not have been given the juice the previous day. We were initially charged the full rack rate even though we had booked through Active Hotels, we were refunded the difference but only after we had pointed it out to them.On complaining about the sparse breakfast, the receptionist immediately refunded us.
lovely and modern, perfect location, comfortable with helpful staff Our room was right next to the lift so there was a lot of noise but other than that, we really enjoyed our stay!
Very friendly staff and welcome at reception. Lovely bedroom, nice decor, crisp, white cotton bedding, good size TV. Big shower, plenty of white fluffy towels. Very good room service menu. Very nice restaurant for breakfast with a good selection, table service and not buffet. Would highly recommend.
Staff were extremely helpful and friendly. Rooms were tastefully decorated with everything you would need ie iron, hairdryer and safe. Very central for the city centre. No Bar. The rooming list had not been passed on from internet booking.
Beautiful hotel, excellent service I think it was the noise of the air conditioning or some sort of generator going all night which unfortunately kept me awake.
The location was excellent. The hotel was superb, very clean and welcoming. Staff were very polite. It was a wonderful - all of it and i cannot pinpoint the best part. nothing.
Cleanliness of roooms, styling of decor, helpfullness of staff.
The room facilities were very good; all of the usual things were available such as tea/coffee making facilities, iron, TV but it was nice to have a docking station for my ipod and the quality of everything was high. Nothing.
The hotel was very central, the staff friendly and helpful, rooms clean and comfortable and the food was good.
Close to all amenities in Liverpool City Centre none
friendliness not really
location, price a bit noisy, above all in rooms 8 to 14
Very good for City center & ALbert Dock. Good free phone service for taxis. Good food and bar service
Not far from centre and great value for money
The hotel is very central for shopping and the night life , the cavern club is only 150 metres away . with the hotel situated down a side street with no pubs or clubs it is very quiet on a night. The hotel was perfect for a city break.
Family friendly, good size bedroom, clean The room was pretty cold, possibly the heater was not working fully
it was very peaceful in the night we were on the top floor this may have helped, we had very comfortable nights sleep. all fine.
Friendly staff, nice atmosphere.
We liked everything! Sam in the reception was one of the most service minded persons we ever met. The rooms was spacious and very nice decorated. The food in the restaurant was delicious. This is a place we would like to come back to often! The location was the best in town. The breakfast service was a bit low
Location, service and the size and design of the room. the restaurant was also great.
It was by far the best hotel I've ever stayed in! The staff were amazing and treated you with such respect, nothing was too much effort for them. The price was slightly more expensive than most hotels but was definately worth it!
Our stay at the hotel was for one night only ,the nightlife was on the doorstep ,plenty of choice .The night porter was very polite.The bedroom was very comfortable ,the only problem was the shower it was too low.We always have a drink in the bar when we visit Liverpool,and would stay again at the hotel.
Exceptional quality and finished to a high spec! Rooms extremely warm, no heating control or air con, had to request a fan, also, an iron but no ironing board???
spacious bedroom. tried to order room service(bottle of wine) at 11pm on sunday evening and they could not accommodate this request.
location to city center was excellent and despite its location slept very well without any disturbances from external noise
The evening meal at the Merchant's restaurant. Returning to our room at 5.15pm to find that it had not been cleaned. Poor breakfast choice.
The Castle 62 staff were well turned and incredibly helpful from the minute we arrived and even after we check out, by looking after our bags so we could get in more shopping time! They helped me organise a surprise champagne bucket in the room, the restaurant was wonderful, and even though we went with the 'pre fixe' menu we were still superbly welcomed and served for every course. The food preparation/presentation was a wonderful asit tasted! There were no bad points for this trip.