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Room service breakfast was delicious, minus the fried unseasoned potatoes. Bed was soft and comfortable. Carpet and furniture are dated. Bathroom floor looked dark and dirty.
Resort is nice but in need of cosmetic facelift.
Breakfast buffet was excellent, except our waiter was kind of forgetful. Fireside nook in lobby was an excellent place to have a drink or chat with friends. Staff tried really hard. Towels were okay. Bath products weren't bad. The place is mid-renovation. Most of it looks dated and bland. The hall we stayed on didn't have that problem, but it did smell very strongly of glue (carpet or wallpaper I'm not sure). Our room also had a strong and unpleasant odor. The sheets were very uncomfortable, and the duvet was covered in a flat sheet top-and-bottom which ironically made it much less soft to the touch. Walking around the hotel felt like walking through a combination community college and office building. Probably the least inviting building I've seen for a "luxury resort" ever. Spa lacks surge capacity to accommodate walk-in guests during a busy weekend. Breakfast shuts down on weekends before brunch hours, and even with three other restaurants (total of 4 on the property), none of them serve brunch foods on a Sunday after 11am. Unfortunately this resort isn't close to anything, so if they don't serve brunch in the building, you can't get brunch without a 15+ minute drive. Staff tried hard, but the place gives them nothing to work with. If you're not a golfer or planning a conference, avoid this place. This is not a good resort for a luxurious or romantic weekend.
The Facilities The house keeping staff has to improve cleaning of the bathrooms and pool showers.
Pool and spa was really nice my husband loved the golf course Terrible food and service... DID NOT GET MUCH SLEEP AT ALL!!! poorly insulated rooms!
Coffee was weak. Coffee is crucial. Room service coffee was worse. Bringing your own coffee would be good advice, if you care about coffee. Some finishes were run down-tub surrounds, carpets.
The food was amazing. The location was perfect. Lots to see and do in the vicinity. The rooms were very old. The pink tub and shower are in desperate need of an update.
Rooms was clean Arrived late for check-in and despite notifying the desk that we would be there at that time they were genuinely surprised to have us walk in at 8:30pm. To make matters worse, because we booked through a third party site via kayak, they had no record of our booking. We were told that those bookings come through their email and the manager checks the email but the manager is away. The two front desk employees both stated they were capable of checking the email but yet no one does so while the manager is away? While one of them started to search through what she said out loud was "hundreds of emails" to find the reservation, the other started checking us in. Asking if we were possibly at the wrong hotel and questioning why we were so late (we drove from 4+ hours away and sat in multiple traffic delays) before slowly entering the info into the computer. When we asked her if the restaurant was still open she said no. When we asked her if there were other places we could go to eat, even if it meant driving a bit, we would, as it was our anniversary--she responded by suggesting that we order dominos, "they have good pasta bowls." For our anniversary? I mean, I get that we were late and in a small town things will be closed, but, that seems like a last resort option. Finally, the person checking the emails finds our reservation (and the request to have chocolate covered strawberries added to our room) and says there won't be any strawberries in our room (no surprise there). There was no attempt to rectify the situation and the fact that it took over 20 minutes to check us in because no one checks the email, or that they were notified of our late arrival and still didn't have the room request ready, or that they were aware we were patronizing their hotel for a special occasion and they only served to make the day spent in traffic even more annoying by offering a room upgrade, refund, dining certificate...or even apologizing for any of the above! They were oblivious and had I paid for a one star hotel, none of this would have mattered but at over $250/night in the middle of no where, this place functioned horrifically. Add to that terrible food for room service breakfast and a broken jacuzzi bath and the experience was overall awful. Would not stay there again, and clearly, do not recommend it.
Clean and comfortable, friendly and helpful staff. Love the historic aspect of it.
The accommodations were inviting and the room was lovely. The desk clerk was helpful and provided service with a smile.
The staff was friendly and helpful. The hallways and common areas were a little dirty.
value for money
all in question 1
Nothing * no ice in ice machines, Missing 50% of light bulbs , not handicap friendly, one room w/, one room w/o refigerator, a/c did not work in room 250, over priced cocktails, key failed to open door E-2 3 days in a row, towel service not consistant, had to call for housekeeping on the 3rd day (beds not made)
Very convenient to both DC and other Historic sites. Quiet rooms andfriendly staff Their Busness Center was very poor. The printers did not work and could not get much help to get return E-Tickets. Spent two hours trying to retrive my schedule. Finally got them printed the day we left. Their excuse was no toner on two printers. Also they could not find my reservation until the next day
Pls note that the hotel is just off the route 7 (but no road noise); on the outskirts of Leesburg. A short distance from Leesburg outlet village. Leesburg is well worth a visit. The bedrooms were reasonably good, but the corridors are looking tired. The restaurant and bar are a bit dated; especially as there is nothing else within walking distance.
The shower was very weak and freezing cold. The 'hot tub' was cold and the pool had too much chlorine.
Free breakfast, staff was friendly and helpful
Convenient to Northern Virginia for sightseeing.
The "to go" breakfast packs were awesome. It's listed as being near Dulles airport, but it's actually about 40mins away.
Great location, quiet, and clean!
Clean, good location. Bed was like a slab of concrete. I like a firm mattress, but... Premium channel, for which they put the little monthly booklet in your room, didn't work. Nice HD television, but most channels were not HD. I find it hard to believe a hoity-toity little town like Leesburg would have substandard cable service.
The Tavern was pretty cool. Open till 1am kitchen open till 11pm. Good food! Great People! Karaoke night! Hotel has friendly staff! Wouldn't Change a Thing!
Good location, bed and room were fine. Breakfast was great!!!!! Cloudy pool, way too much chlorine. Strange that some rooms (including ours) were in the first fooor "basement" area.
We drove to your hotel from Williamsburg to tour Harpers Ferry and also go white water rafting. We were very pleased with our room, the adjoining restaurant, the fitness room (which I used) and the large breakfast. Also appreciated the free cookies, coffee and newspaper. Thank you for contributing to a fun weekend for me and my family. Can't think of a thing!
Tell tale sign upon entry. Fan in foyer blowing out so leaves wouldn't fly in resultin in large blown leaf pile where guests would enter. No staff appeared to think it their job to take up and remove leaves--should have left right then dated sad hotel.
This guest did not leave comments about this hotel.
Location, staff, cleanliness excellent!
close to town and good price our room smelled a little musty
This guest did not leave comments about this hotel.
Location and breakfast
Clean, comfortable,modern. Everything worked
The thing that really stood out was the friendliness and professionalism of the staff-wonderful people. A great deal on a no-frills room. Perfect location. The one thing I would like to have seen was newer carpet. It was a bit shoddy.
Late check in and location
Compared with others it was overpriced
Good price. Nice breakfast. Kind staff
This guest did not leave comments about this hotel.
Quite both inside and outside. convenient to downtown area. Staff that I spoke with was very friendly and helpful. Shower heads great, with one exception that it was shooting water at the wall, appeaed that the head was not fitted correctly. Safe was way to low. Toilet way to low. I am not a senior citizen and I was not able to even see the numbers on the bottom row of the safe unless I had gotten on the floor. As for the toilet the same with the height, those low things have gone out long ago, it was suitable for a child of 5 or 6 to use without help. I do not think that is the right age to cater to unless it is a family room. Then that should be asked on making the reservation are you traveling with young children. Microwave had sticky stuff on top and side of it. Refrigerator was not plugged in when we got to the room. Carpet was dirty, especially in area of coffee maker, small sink. As well as many stains in both rooms and hallways Room had a stale odor. The maps of the downtown had been copied so many times they where difficult to read. Ice machine one the first floor was not working and no sign posted. Some of these items may seem small and petty, but these are the little things that make the difference. For the room rates improvements/updates need to be made.
The room smelled terrible. We went and bought fabreeze.
Breakfast not included, a expensive rate for not having the breakfast.
I opted for the spacious room with extra towels. The hotel accommodated me with a king bed and living area with fridge and microwave. The room was very clean and was already stocked with the extra towels when I checked in. The people behind the desk were very efficient. Nothing to complain about. Nothing.
All of the staff went out of their way to help! No
It was a quiet hotel that was ideal. The staff were professional and very polite and helpful. Our room was excellent and spacious. Quality exuded throughout. A delight to stay here. No
Nicely decorated, very clean. Staff was very nice and friendly. Rooms are large and comfortable. Overall a very nice hotel, but I would recommend curtains that close to block out the parking lot lighting.
The room decor and color scheme (red, black & white) were very attractive. The layout of the room, including the kitchen, and the couch made it very comfortable when my niece and her family stopped by for a visit.The desk clerk even gave us an extra popcorn for the kids. We had a great night's sleep. Breakfast included many choices, all good.We would definately stay here again.
Welcoming space. Friendly and super helpful staff. Spacious room.
The staff was inviting and very informative. No
Very nice overall, staff was helpful and friendly. Short on vegetarian options, but they made me something I could eat. Nice (outdoor) poolside and courtyard.Close to outlet shopping, great bike/walk trail. TV was on too much for my taste in the lobby, so it was not as relaxing a spot as it might have been, for quiet reading.
I can't even tell you how surprised I was at the value in this property. Have stayed in Homewood Suites before but this one is OUT OF THIS WORLD. Decor is nicer than many hotels I've stayed in within large cities such as NYC, Chicago, etc. Will definitely stay at the hotel the next time i'm in the area, as well as suggest it to others that I come into contact with.
The suite was more like a one bedroom apartment, with full sized refrigerator, dish washer and microwave and two burners. The unusual (and welcome) feature, was a door between the living room/kitchenette and the bedroom. The living room had both a coutch and essentially a chaise lounge. The breakfast was excellent, and although we didn't eat the evening meal offered 4 night a week it looked good and the menu posted on the frig did not repeat for a month. Free beer and wine was served with dinner. The staff was excellent. I would go out of my way to stay in a similar hotel.
Beautiful setting. The staff was very welcoming but not intrusive. Guests were made welcome with complimentary wine and spirits. Coffee always available. Lots of games, binoculars, birding books, etc. Tasty breakfast. Breakfast is at 9, a little late for early risers. Decorating a little country for our taste, but spaces were large and comfortable.
The B&B has a charming relaxing feel to it and the innkeepers are warm and welcoming. Its location to the quaint town makes strolling the streets pleasant. My only regret was that my on-line reservation described the $--- a night room as having a gas fireplace in it. The room (#5), did not have a fireplace. So somewhere in the reservation, the ball was dropped and I was truly disappointed about this.