Lutz 15 Passenger Van Rental
Same drop-off
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Cheap 15 passenger van rentals in Lutz
Find the latest 15 passenger van, minivan and minibus deals in Lutz| Passenger van | $130/day |
Lutz 15 passenger van rental reviews and directory
Enterprise Rent-A-Car
6.0
Okay
38 reviewsCleanliness
6.0
Comfort
6.0
Pick-up/Drop-off
6.0
Value for money
6.0
5 locations in Lutz
Filters
Reviews
6.0 Okay
Apr 2021
Pros:
The staff was difficult at the airport, we had to pickup are car at a different location(On Nebraska) and to get a Uber to that location. Once we got there.....The young lady was very helpful. Was concerned on drop off because we originally was to have a car from the airport but the young lady state we could drop off the car at 3909 hillsborough ave. Which was ok but we still were inconvenienced on a expense of getting a Uber.Cons:
Making sure that you have enough vehicles to rent to customers. All three locations next to enterprises did not have cars to rent to customers. Customers were pissed off and being turned away without any assistances.2.0 Poor
Apr 2021
Cons:
Enterprise accepted my reservation for a Sunday return to a location that is not open on Sundays. I walked to the Dropbox to find that “due to security issues” they do not accept drop offs after hours and if you drop the keys, you are liable for anything that happens to the vehicle. My flight out was before they opened on Monday. I spent 90 minutes on the phone trying to find someone who could tell me what to do and ultimately, no one had an answer for me. National chain submitted a ticket with the branch I was using in HOPES that they wouldn’t charge me if I returned the car to the airport the next day. Apparently the national brand has no way of contacting branch managers in instances like this and they also don’t have authority to waive fees on behalf of stores using their name. The entire experience was extremely inconvenient. Luckily I didn’t miss a flight because of it but as a young female renting a car alone, I did NOT appreciate sitting in a car in a bad part of town (bad enough for them to blame no drop offs on security issues) for 90 minutes. It has been 2 days since Sunday and I still have not received a call regarding my experience, though I’ve left multiple messages. I’ve had great experiences with Enterprise in the past but the lack of competence I experienced from the team this past weekend will cause me to take my business elsewhere going forward. I know mistakes happen but a large chain should have a much better internal communication system and plan for things like this. Very disappointing.2.0 Poor
Apr 2021
Pros:
It was ugly and stressful experience. Everything could and should be better.Cons:
Everything4.0 Mediocre
Apr 2021
Pros:
With some hesitation my issue was resolved.Cons:
My rental car smelled of marijuana and after waiting for an hour I asked for a discount instead of waiting even longer for them to get another car in. After leaving and having the car closed up for an hour, the smell was unbearable. I was not comfortable driving my children around in that vehicle. After several phone calls, they were able to replace my vehicle. I was very disappointed that I lost almost a day of my vacation.2.0 Poor
Mar 2021
Cons:
I had a rental a car reservation for my business trip. The night before my flight. Enterprise called and cancelled my car. Thwy explained they had more reservations than they had cars. It was extremely hard to find another since i found out it was spring break for others. Thank God Fox rentals pulled thru for me. Unless something changes, I've rented my last Enterprise car. I've even purchased Enterprise used cars for my salespersons.2.0 Poor
Mar 2021
Pros:
They cancel my reservationCons:
Update their availabilityHertz
No score available yet
Best rated
3 locations in Lutz
Filters
Reviews
2.0 Poor
Dec 2021
8.0 Very good
Apr 2021
Pros:
Changing drop off was easyCons:
Inventory on site could have been accurate8.0 Very good
Jan 2021
Cons:
Overall it was a good experience.9.6 Wonderful
Feb 2020
Pros:
Could not have been easier. Check-in agents were great.4.8 Mediocre
Nov 2019
Pros:
Able to easy change drop off location over the phone for a minimal price. Staff at turn in was greatCons:
Cleanliness of car. Was disgusting. And only had less than a 1/2 tank of gas. Pick up location was a $35 dollar Uber ride away from airport with no shuttle5.6 Fair
Mar 2019
Pros:
Car was in good condition and had no mechanical issues.Cons:
Pick up was slow, inconvenient, and confusing. A different car was provided than I had reserved. Some audio features in the car did not work. I returned the car with the same amount of fuel as when I received it, but was still charged a refueling fee.Budget
No score available yet
One location in Lutz
Filters
Reviews
2.0 Poor
Mar 2024
2.0 Poor
Nov 2023
2.0 Poor
Oct 2023
2.0 Poor
Apr 2023
2.0 Poor
Oct 2022
10.0 Wonderful
Sep 2022
Avis
No score available yet
One location in Lutz
Filters
Reviews
10.0 Wonderful
Apr 2024
6.0 Okay
Apr 2021
Pros:
Staff was good the wait was very longCons:
Price way too high!8.0 Very good
Jan 2017
Pros:
Good value , quick service, good car. A little weird at drop off as no one checked the car out so it kind of felt open ended. I documented with photo to prove no damage etc. no issues otherwise.Thrifty
No score available yet
One location in Lutz
213 travelers who rented a car in Lutz gave the car agency they used an average rating of 6.0
Airports serving Lutz
Lutz 15 Passenger Van Rental Information
| Pick-up location | Lutz |
|---|---|
| Car types | Van, Minivan |
| Rental locations | 2 |
| Airport locations | 0 |