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Beautiful room, bed very comfortable, nice bathroom. Very impressive when you enter room. Toilet was used when we got into the room, there was urine on the seat, and the rim under the seat. Tv did not work, after engineer fixed , it stopped again. Fyi0 shower leaks in outer cxorner where it meets the tub, also right sink need lever to let water out. No place to put a suitcase except the couch. Also no place to put clothes away( dresser)these are all constructive criticism.except for the dirty toilet. But you are newly opened and things take time to work out. We were in room 419, so y0ou can make repairs
New modern room with beach view. Advertised swimming pool that was not finished. Safety deposit box in room not working. Had to be moved due to room being directly above noisy kitchen. NO hot water during evening. Direct access to beach from hotel not completed.
Food was pretty bad yet expensive. For example, the chicken soup still had bones and skin on the chicken.
The room, the hotel restaurant and lounge The spa was not on sight and pool was not indoors
I like the room and location on the beach. Overpriced for the value. It's the real hotel on Long Beach.
The location on the beach/boardwalk is nice. The staff were pleasant. The room was not very clean. The facilities looked nice superficially but are poorly finished. Bar and restaurant overpriced.
Location on the beach. Too expensive
Water front aspect - so location. Rooms were good size with good facilities. Major plus ..... Alex !!! She served us dinner that evening - really great service and so engaging and pleasant - she made our evening. Restaurant design was amazing and the bar was nice to retire to afterwards. Restaurant food ... overall ok - the tastes werent crisp and complimentary - trying to do too much. Rooms werent sound proof .. woken up at 3am by next door guests :-( ...... Also spa and roof top - you guys need to get onto that was itll be a great draw card
Brilliant location, wonderful room N/A
Neat LIRR to NYC
Train stop right next to one side of the hotel! Thus you hear screeching of train & train horns blowing. Only 1 of the 2 elevators was working. The one working elevator went up to the 3rd floor (where we were staying), but it didn't go down from the 3rd floor. Breakfast food good.
Safe Room smelled like paint Door had a draft Heating system was either hot or cold no warm Bathroom water took a long time to get warm Had to play with faucet handle for hot water
The rooms where clean. The breakfast was decent. Lots to do in the area. The pool was clean. !o minutes from the beach.Nice restaurant on property. The staff was not very interested in helping. Not rude just a little standoffish talked more with each other instead of trying to help with questions you may have had.
The staff was the best we have ever met and the hotel was spic and span clean. Breakfast was good and the location is within walking distance to everything anyone would want. The heater was so loud, it was hard to sleep,
Rooms were clean and nice, MOST of the staff were wonderful. Young woman at check-out was rude and nasty.
The staff was great. Noise from outside
Room was clean and bed was very comfortable. Had a nice continental breakfast too. Staff was very pleasant. Would stay there again. Parking was limited. Had to park away from room. Had to wait for car to come close to room to load & unload.
Location Train noise
Breakfast was good. Convenient location. Easy parking. Room was small. Also loud because of train station next door.
The staff were extremely kind and since we were there as newlyweds We were given a copy of our new name signed for the first time as A keepsake....the mattress was very comfortable ....wish we could've Slept longer but we had to catch an early flight to our honeymoon Destination. ....definitely a night to remember.
Got a free upgrade Nothing
Nice staff, cleanliness
In a really nice area, absolutely wonderful staff (best I've seen in a long time), comfortable large rooms, 24hr room service, on-site spa, indoor pool, close to cafes and restaurants. Wish there were a sauna or steam-room.
Very pleseant stay at this hotel. Nice and clean. Would stay there again when in NY.
We found this hotel to be top notch for the price. Check in went smoothly, the room was spotless and the king size bed was heavenly! Hot breakfast buffet. I would stay clear of the eggs, not the real thing. However, the cinnamon buns made up for the eggs...yummy! Would definitely recommend this hotel, we'll be back I'm sure.
Tough to find reasonable accommodations in this area of Long Island but this hotel is just fine. Clean, comfortable room, nice staff, convenient location. I'd stay there again.
The hotel appears to be fairly new. I am glad that I did call the hotel itself to confirm our reservation since we could have had an issue with the number of beds (single/double). Apparently you should call if it matters and it did for us with two children traveling. The hotel parking lot will fill up and you will have no place to park if they are booked (only 1 night for us). The front desk staff seemed to be very nice and helpful with directions and tips for out of towners, however the young man over the breakfast buffet seemed to not be really happy with his duties. (Breakfast was good, however they did run out of milk one day/not a huge deal). We did have one issue with the hot water running out-called and was told the boiler had gone out the night before and the water was a little discolored for a little while. I guess this can happen anywhere? The train station is about a 10 min walk (Lynbrook). Not many eating places around but a few. The Long Island Train Station (Lynbrook) is about a 40 min ride to Penn Station and I thought a little pricey. Would maybe choose another location if we were to go to NYC again. Overall the hotel was nice and clean. The room did have a small microwave and fridge. The hotel did have washers/dryers to use for a fee if you would like which is nice for a family traveling.
overall hotel was good, clean and comfortable. had a lot of road noise due to the location of the hotel. breakfast was included but was not very good.
The hotel was nice and clean, and the staff was very helpful. I would stay there again on my next trip.
i have stayed here on several visits to ny out of the way hotel but yet close to all that i need simple-clean-comfortable-value for the area
THE HIE IN LYNBROOK IS A VERY COMFORTABLE AND CLEAN HOTEL. THE STAFF IS VERY FRIENDLY AND HELPFUL TOO!
The hotel was clean, albeit modest. The staff was courteous. Food was simple, but adequate. My reservation was in order. The location was convenient, with no trouble getting taxi service to the trains. My stay was short, but worry-free -- just like I like it. I'd recommend this hotel to a friend.
Nice rooms, clean! Enterence hard to find , hidden in the back of the hotel
Comfortable beds, no bugs, clean room, nice bathroom, nice area, reasonable price Door sticks, swing lock was broken off, parking sucks, breakfast was mediocre, fridge broken. Booked a non smoking room, was put in a smoking room.
It was right on the water. The staff was friendly and the rooms where clean enough. The breakfast could have been better. It got a little loud at night and there where a few weirdos on the premises.
The guy at the desk was helpful, gave good tips for eating, taxis and entertainment in the surrounding areas. The hotel was also quiet. Only saw 2 staff my entire stay both were at the front desk. Glimpsed a housekeeper on check out. Did not feel the level of customer service that I think should come with a $150 per night hotel
The things that we liked mostly were the accommodations and the staff there. The staff were very kind and helpful. The room and the bed were very confortable. And also Freeport was a very nice surprise, the city is very beautiful and the food there are great too.
Horrible service Place looked like a dump
The hotel was very clean and comfortable and the staff were very helpful and friendly. They offered a bite to eat in the mornings (cereal, bagels, waffles, instant oatmeal), which I appreciated. The restaurant makes tasty fare. While I enjoyed my stay I found the hotel a bit pricey for what it has to offer.
The hotel was close to th concert venue we were going to. We paid $150 for a night and a few things were broken in the room. The light above the bed looked like it was about to fall and so did the shower head. We reported this to front desk. The room was outdated and could use a good scrub. It served its purpose though but I think we'll research a little more next time.
space in the room, the king size bed, helpfull staff let people know, for any lengh of time, you need a car
View of harbor. WiFi connection too weak to reach room. Old decor.
was clean enough.. But barely... No bed bugs in our room was a plus Rooms look nothing like photos... Dirty carpets in rooms... Restaraunt wasnt even open... Place is kinda run down
I have no complaints about my stay at the Freeport Inn. The room was clean and more than sufficient for my buddy and I during our brief stay. N/A
I had the worst time at this location. Room smelled really musty. Bugs in the shower. Sheets really dirty, and when I went to the front desk to ask for fresh sheets & pillows, they did not have anything. Their hospitality of the staff was bad, when I expressed my dislikes not only did they not try to fix the problems they never even apologized. Please do not waste your money. Also the rooms are out of date and disgustingly small.
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The room was clean, spacious and quiet. We were in town for a family wedding and enjoyed being able to gather and relax in the comfortable lobby.
This was a clean hotel with a great location. The room was very large and comfortable. The bed was great and I especially appreciated that there was no noisy fan/air conditioner like some hotels. Staff was friendly and helpful. Breakfast was good. Breakfast area wasn't very clean
Room was clean, very quiet and the bed was comfortable The bed was not a true queen size
I liked how clean and modern the hotel was. I also really liked the complimentary breakfast. It had a great selection and the staff was incredibly friendly. The only downside to this hotel was the location. It was a little rough, but you can't expect a beautiful view in New York
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The breakfast and the staff was nice. We hated the bathroom setup. Why isn't the sink inside the bathroom. The bathroom was way too small. The room was hot and we tried to adjust the thermostat and it cycled loudly all night long. I would never stay there again or recommend it to anyone.
The hotel is good. Nicely decorated and has all the relevant facilities. Somehow someone messed up my reservation. I waited for 1 hr. To get it fixed and the room size requested was not provided.
I booked the room so that my kids can play in the pool. They had a great time. The pool was heated and very comfortable. Directly across the street from the hotel was not very appealing. I believe the buildings were small factory buildings. This was very minor though. There
Great hospitality. 1st room had a bad odor from the rug. 2nd nite moved to another room it was much better.
Good customer service n/a
The room is a mini suite, with a little living room area, with a coffee machine and mini fridge. Breakfast is included, which is a time saver, and was pretty good besides. Has workout room and pool. Pool had a bathroom, but no real changing room with showers. The one shower is open. Cable TV shows list of channels, but doesn't show which programs are currently on.
I was pleasantly surprised at how clean this hotel was. When hotels quickly turn rooms for the next guests arrival,some house keeping issue get overlooked. This however was not the case at 5 Town. Very clean rooms and the entire hotel staff was wonderful. Each hotel employee was attentive and kind. I would return to this hotel and I would recommend it to family and friends. Please acknowledge the entire staff at 5 Town and thank them for making my first stay a nice experience. My only complaint was the AC unit. It was difficult to adjust to my sleeping comfort
Cleanliness, friendly staff
I liked the size of the room and that the location was very accessible.
We checked in after 1am the check in person told us that he will extend our stay until 2am although that's pushing it but we checked in late. It was appreciated. In the morning we got a call from someone so rude we told him what we were told, he said no way you gotta go at 12. At this point I was annoyed and insulted. This person should not be at the front desk, no customer service skills I told him to check with the other person because 2pm it is. I would have been fine leaving but that nasty attitude. A half hour after the conversation, housekeeping pushed the door. She was most courteous and so apologetic as she was not told. The front desk people,need training. Not convinced I would stay there again!
The location is good, easy access to many locations on long island. The bed was so uncomfortable that my back still hurt a week later. The AC clicked on and off all night (despite being on the correct setting) and it was incredibly loud/rattling/screeching, constantly waking me up after finally falling asleep on the brick-bed. The AC also left a huge puddle on the floor. The shower curtain had holes in it. The walls were thick with dirt.
PARKING IN BACK EVERYTHING FOR THE MONEY ABSOLUTELY NO VALUE SURE CLOSE TO JFK....SO WHAT WAS ON BUSINESS IN THE AREA ALL HOTELS ARE OVER PRICED PLACE NEEDS A PAINT JOB. FEELS LIKE A FUNERAL PARLOUR
The front desk was very nice and easy to check in. Looked like a Motel from the outside. but the rooms were very clean and modern. Nice comfortable beds too.
The sheets were old, had holes, and very itchy. the heat was blowing out cold air. bathtub was dirty. King bed with two flat pillows. Never again. Unpleasant stay
My wife and I were really impressed with how clean the hotel was. Our room was one of the cleanest rooms we had ever stayed in. No worry about bed bugs in this hotel. The breakfast was good, and the hotel staff were good. I would defiantly recommend this hotel to friends and family.
Parking...not enough parking
Though our reservation price was clear, the hotel wanted to charge us $10 more under the pretext of "the booking was made for 2 adults" which we refused, because we find that illegal and scam-like practices. You should let them know that that kind of practices does not look professional and honest. Please help us to keep them honest. Thank you, Jean
Very friendly staff. Nice bar and restaurant. Close to beach. Close to everything. Parking easy.
Bedsheets were clean Bathroom in relatively poor condition General condition of the hotel Receptionist at the desk knows NOTHING about the area The area Very small and minimalist room Scary elevator Room window faces a wall Bed too hard Heating goes on and off without control, making the room too hot/too cold depending on the time of the night
Easy access and walking distance to Long Island Rail Road station.
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This guest did not leave comments about this hotel.
EVERYTING WAS GREAT FOR ME AND I'LL BE BACK
Clean quiet room excellant price for New York within 30 minutes of where I was spending alot of time. Distance to Center of City approximately 1 hour 30 minutes to midtown Manhattann via city bus and subway cost 2.75 and one hour fifeteen minutes via LIRR cost 16.50 return off peak also 5 block walk to LiRR station .