Pros (+) Complimentary breakfast, good options. Indoor pool. Coffee bar 24/7
Cons (-) The carpets in the rooms need cleaning.
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Amenities at Best Western East Towne Suites
- Indoor pool
- Fitness center
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Cable or satellite TV
Reviews of Best Western East Towne Suites
7.6
Good
858 verified ratings
Wonderful
357
Very good
138
Good
131
Okay
70
Fair
70
Mediocre
28
Poor
64
Summary of reviews
Guests say
Guests appreciated the hotel's convenient location, spacious rooms, and overall cleanliness. Many found the rooms comfortable and large, and several mentioned positive experiences with the staff. However, there were repeated complaints about the breakfast quality and selection, as well as some issues with service and maintenance. Some guests also noted problems with amenities and noise levels, but overall, the positives centered on location, room size, and cleanliness.AI-Generated from customer reviews
Reviews(6)
Q&A(5)
Tips(10)
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7.6 out of 10
599 reviews
7.9 out of 10
135 reviews
4.8 out of 10
1 review
7 out of 10
6 reviews
All reviews
Pros (+) Room was clean and perfectly adequate at a reasonable price. Check in and out were easy.
Cons (-) Bedsheets were pilled and scratchy. Some grunge evident on curtains and upholstery.
Cons (-) We had a change of plans and needed to shorten our stay. I called within the amount of time allotted to make changes. They would not refund me a night stay. They instead said they could cancel my reservation and rebook for $5 more! Why would I pay $5 more to stay less time? We canceled our reservation and went else where.
Pros (+) The location was convenient and the room was clean. Everything was satisfactory. Enjoyed the hot tub and pool.
Cons (-) I was surprised by the smaller size bed and pillows. I regret not having brought my own pillow. The bedding was not comfortable.Thin blanket. I prefer having a sink separate from the tub/toilet area. It makes it easier for more than one person to get ready at a time. The TV was directly across from one bed if that matters to whoever is in the other bed. Only shampoo not cream rinse in the bathroom...
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Pros (+) Clean & comfortable room.
Cons (-) Un-cleaned parking lot. Main entrance parking was blocked by hotel cars and there was no place to stop and unload luggage on a snowy day. Had to park far from the lobby entrance and drag bags in over 6 inch snow covered road and walkways.
Pros (+) It was clean and seemed to have amenities that would be nice if I was there longer than one night.
Cons (-) I selected this hotel for the free airport shuttle. When I checked in and asked about the shuttle they told me they needed a 24 hour notice. All they could offer was to call a taxi for me. I said I could do that myself. Not happy. Also the bed was not very comfortable.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
How is the quality of the beds at Best Western East Towne Suites?
While some guests found the beds uncomfortable, others mentioned that the bed was very comfortable and the room was spacious.
Is parking available at Best Western East Towne Suites?
Yes, the hotel offers free parking, as well as long-term parking for a surcharge.
What can I expect from the breakfast at Best Western East Towne Suites?
Guests have praised the good breakfast and the delicious breakfast options available at the hotel.
How is the cleanliness at Best Western East Towne Suites?
While some guests mentioned minor cleanliness issues, others found the hotel very clean and well-maintained.
When is the best time to visit Best Western East Towne Suites?
The high season is in October, and the low season is in November, providing a range of options for visiting.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a Balcony
Several guests recommended choosing a room with a balcony for a more enjoyable stay and a chance to enjoy the outdoor space.
Consider Bringing Your Own Toiletries
Some guests mentioned that the provided toiletries were not up to standard, so it might be a good idea to bring your own to ensure a comfortable experience.
Check the Pool Availability
Despite the appealing pool area, some guests were disappointed to find it closed during their stay. It's advisable to check the availability of the pool in advance if it's an important amenity for your trip.
Be Mindful of Room Odors
A few guests reported unpleasant smells in certain areas of the hotel, so it's worth being mindful of this when selecting a room or during your stay.
Verify Room Amenities
Some guests experienced issues with in-room amenities such as non-functional microwaves and Wi-Fi. It's recommended to verify the functionality of these amenities upon check-in.
Request Housekeeping Services
Several guests noted that housekeeping did not attend to their rooms unless requested. If you prefer regular housekeeping, consider requesting this service in advance.
Inquire About Room Configuration
Guests mentioned discrepancies between the booked room type and the actual room received. It's advisable to double-check the room configuration upon arrival to ensure it meets your expectations.
Consider Bringing Your Own Entertainment
Some guests had trouble with the in-room TV and Wi-Fi, so bringing your own entertainment options might be a good idea for a more enjoyable stay.
Check for Noise Levels
A few guests mentioned encountering noise disturbances, so it's advisable to inquire about the room's location and potential noise issues before finalizing your booking.
Confirm Reservation Details
Some guests experienced issues with their reservations upon check-in. It's recommended to double-check reservation details and payment to avoid any inconvenience during check-in.
Location
4801 Annamark Drive, Madison, WI 53704-7402
What's nearby
- East Towne Mall0.5 mi
- Olbrich Botanical Gardens3.3 mi
- Barrymore Theatre3.8 mi
- Robert M. Lamp House5.6 mi
- Madison Children's Museum5.7 mi
- Monona Terrace5.8 mi
- Wisconsin State Capitol5.8 mi
- Wisconsin Statue5.8 mi
- Hotel Loraine5.9 mi
- Overture Center for the Arts6 mi
- Madison Museum of Contemporary Art6 mi
- State Street6.1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Best Western East Towne Suites
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
January | November | $121 | $243 |
Cheapest month to stay with an average 20% drop in price. | Most expensive month to stay with an average 49% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Best Western East Towne Suites
Which month has the cheapest rates at Best Western East Towne Suites?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Best Western East Towne Suites is December, with an average nightly rate of $88. The most expensive month is October at $206 per night.
What is the cheapest day to book Best Western East Towne Suites?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Best Western East Towne Suites is Wednesday, with an average nightly rate of $95. The most expensive day is Saturday at $254 per night.
How far in advance should you book Best Western East Towne Suites?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Best Western East Towne Suites, book around 11 weeks in advance. This could save you approximately 24% compared to booking last minute.
KAYAK's top tips for your stay at Best Western East Towne Suites
FAQs when booking at Best Western East Towne Suites
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Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
6.5 mi | Madison Truax Field | 1.7 mi |