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I liked the driver Henry, the entrance, location, amenities such as the free Starbucks coffee and fruit, and the Starbucks packets in the rooms. Our receptionist upon departure was very helpful and kind when we left (young black woman with longer dread type looking hair). I didn't like that for two people, we were provided one towel in our room. The rooms are definitely outdated compared to the rest of the hotel. Also, I didn't like that we reserved a king bed room and were put into a two bed full type of room. Our receptionist upon arrival wasn't very kind. She was sort of short with us.
The hotel location made it easy to get downtown quickly. The room seemed very dated. There weren't any plugs that were easy to access either. Most unfortunate was the fact that I discovered dried blood on the comforter.
Very comfortable bed Lights next to the bed did not work, one wash cloth had blood on it, poor directions to the room, when I found the room the door had been propped open bu the deadbolt which made me feel uneasy as it was unexpected. Conference facilities and staff were sub-par.
I stayed at the Sheraton this weekend for a wedding and my parents came down to stay with our four legged son, Charlie. The staff was so accommodating to my family and the concierge was wonderful, chatting with my parents and giving Charlie treats upon his request. I think the staff went over the top with accommodating both humans and pets. If we are in a bind with Charlie, in Madison ever again, I'll be staying at the Sheraton.
The hotel was clean and the service was fine. Free Starbuck's coffee in the morning. The decor in the hallways was dark and dreary. They are planning to update rooms. I thought it just gave off a feeling of being faded. My stay was actually fine.
No coffee machine No microwave No frig No complimentary breakfast.
Clean, Close to everything for our convenience. Also the shuttle was very useful. Very uncomfortable bed and pillows. Noisy all night long couldn't sleep.
I liked the room a lot. I also liked the shuttle they had to take you to downtown Nothing
Good location - on road trip, was nicest place we stayed.
There was an issue with our room's air quality, and they quickly changed it. The new room was great, and the pool was wonderful. We would stay there again.
location Rooms were less than impressive for a large name hotel. Ice machine on floor did not work. There was no microwave or refrigerator in room. Thought I was getting room with both. TV did not work. Extension cord was running across the floor under the rolling chair. Rolling desk chair was ripped on the arms. Tub/toilet room is so small you barely have room to turn around. Light switch under bed lamp did not work. Toilet did not flush well and handle felt like it might break off. No free breakfast offered.
Great service, clean and very friendly staff. I didn't get a King size bed which was no big deal to me and the clerk gave me a complimentary breakfast which was phenomenal.
Overall a very good place. I hear a lot of noises overnight from outside that wake me up despite being on a higher floor. I'm thinking about asking for a different room area.
Spacious room. Clean. Excellent breakfast!!
My stay was great, the only thing I didn't like, was my exhaust fan didn't work when I took a shower.
weeknights offer socials (2 free drinks per adult/night) and fresh baked cookies - some nice perks! lots of options for breakfast! pool is very clean and the hot tub is kept very warm beds & pillows were VERY comfortable! parking got a little interesting at night time on the weekends, but we made the best of it :)
Friendly staff who all went above and beyond expectations. They truly made our stay comfortable.
It was super easy and the staff was really helpful. The rooms were nice and clean.
Very nice - updated and staff was great. Recommended a nearby Supper Club and it was superb
Great service! Very helpful staff. Made me feel at home. Would be great for out visitors.
Shuttle was a nice feature. Great breakfast
The staff, especially the shuttle service was extremely accommodating on a busy Homecoming weekend. Everything is new, clean and inviting. We prefer to be located downtown as we spend our time visiting Camp Randall and people off of State Street, but the hotel offers a shuttle that ran until 11pm that made it convenient to be without a car.
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The shuttle was very handy! Pool had strong chlorine smell. It was advertised as a salt water pool. Does it still need chlorine? Very clean
Beautiful and modern with great staff!! Not right downtown. Easy and cheap uber ride though
The hotel was very clean and new feeling. We really enjoyed the salt water pool and the breakfast buffet exceeded our expectations. None
clean and neat, nice breakfast a little difficult to find
Super clean! Modern appearance, well kept up. Easy breakfast.
Clean, nicely designed, business center with two computers anda printer. Staff was super friendly and accommodating. Liked having the Keurig coffee maker in the room. More k-cups in the room!
It was easy to get to from different activities.