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location is perfect it would be nice if they offered free breakfast paying extra for parking
Staff was very friendly and eager to please. Our room wasn't ready when we arrived so they upgraded at no charge. Beautiful building. Cannot recommend highly enough.
Location and proximity to the event I was attending. The Wisconsin Ironman was held at the Menona Terrace and this was a short five minute walk to the event. Service and accommodations were top notch. Underground Parking was sparse and tight given I drive a full size vehicle. Managed to find parking but if there are any drawbacks on this hotel, this is all I could find.
Wonderful and welcoming staff. Great location right on the square..
The location to entertainment and attractions. Food was excellent.
Very friendly and accommodating staff. Nice exercise room. Good location for walking into Madison for shops and restaurants. Nice to have the shuttle to and from the airport.
We left an item in the room, called within hours but they were not helpful in retrieving the item. Very disappointed that they could not have made a little more effort in returning the item (it was not valuable, but was sentimental).
Great Lake view
Funny how the other negative review I read came true. We had a reservation for a lake view and when we checked in we had to walk to another building only to find a view not of the lake but of a parking area and garbage bins. It took them 30 minutes to gets a room with a view of the lake as printed on our reservation. Make sure it is all set when you check in. Bed was uncomfortable and linens were not luxury linens. Once we got the kind of room promised on our reservation, we discovered the main ventillation system was located on the lake side of the building (really?!) and even though we were five stories above it, we couldn't open our window without hearing it. Also, room air conditioning blew right towards the bed. I love sleeping in a colder room, but constant moving cold air isn't pleasant. This hotel needs some management and property attention. Too bad because Madison is a nice town and deserves better.
Friendly staff. Clean. Gorgeous view. Delicious breakfast overlooking the water. Sheridan has more comfortable beds for less than half the price.
Clean room, great location and views, conscientious staff. Limited cable options, unnecessary housekeeping occurred/disturbed when not requested.
Beautiful view!!!! Amazing location Convenient restaurant on site with overall delicious food Room humid, even with A/C on Weak water pressure in shower
Cordial, helpful staff. Prime location right on the lake. Beautiful rooms with great amenities. Pricey - you're paying a premium price, though you do get what you pay for!!!
Dining choices and the university are within easy walking distance. The staff is very accommodating. I wish they had told me before we made the reservation that parking costs $18.00 per day. Hot water after running faucet for a full five minutes on upper floors.
Great location, room, friendly staff and really appreciated hotel shuttle.
Location, Breakfast, small loby bar Air conditioning unit was loud, fan was strong - blowing directly on bed. Was there for 2 nites - never did get this figured out for temp.
The staff are friendly. The facility is clean and well organized. And it is in a very good location.
Staff was awesome -- friendly, helpful, engaging. The room was clean, well laid-out, functional. Super-close to the square, easy parking, good breakfast. Nothing.
Clean No ice machine on the 4th
I really enjoyed staying at the Hampton downtown. It was a nice hotel that met our needs. I did not enjoy the parking. Only one car per room is allowed to park in the lot
Incredibly friendly staff, super clean rooms/halls/building, beautiful view of the city! Construction going on right in front of the building, outside of the room, made it impossible to sleep. Would have like to have known ahead of time but not the hotels fault.
We had a more compact room this time which was still comfortable, the only inssue was the bed was positioned opposite the air vent and would blow directly on you each time the thermostat clicked on.
More than anything else, the staff was outstanding - kind, helpful, friendly, polite! Also the location is fantastic and the breakfast was actually delicious.
The hotel is configured with parking floors the lobby and guest rooms, making it easier for those with luggage The breakfast arrangement as excellent, as was the food. The rooms are unusually comfortable and well-equipped. Our room was not ready when we arrived, even though it was 4PM.
Staff was great. Very accommodating and always greeted us with a friendly atmosphere.