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no refrigerator in the room
Lokation no fridge in the room,poor swiming pool
Enjoyed the pool and exercise area the most. Charges for a for a wireless internet connection, thought this was greedy.
The location, the view, the decorations That the rooms dont have microwave and refrigerator. parking sould have been free for the price payed.
It was a nice staying, everything was fine, i liked the staff at reception very much - they helped me many times and were always polite
They were friendly and extremely helpful and accommodating. I was there for a week and they were on top of my needs and requests.
Great service from the minute we walked in the door! It was our 9 anniversary and they wine and dined us till we left. Nothing
A wonderful, well kept, well situation hotel in downtown Minneapolis. If you are looking for a nice place to rest without spending too much, this place is for you. Not much negative to say! There was a slight tear in the one sheet on my bed. WiFi costs money here. Im really getting nit picky put Kayak says I have to use 100 characters!
We stayed with several other Families and had a great time. All the hotel facilities are newer, clean and functional. No problems at all.
I liked being able to check in early. The hotel desk staff was very friendly and accomidating. I requesting a single bed but was given a double. When I called to change rooms there was no hassle and a bell hop (also very friendly) came to our room to switch keys with us. The shower water took around 3-5 min to turn up in temperature. I felt like I was just wasting water for it to become semi-warm. Also I went down to use the sauna and it was cold. It took about 30 min for it to become semi-warm as well.
My room was very quiet, staff was friendly, exciting location downtown close to fun bars, covered parking, hotel is less expensive than other downtown hotels, and I needed a wine bottle opener and was given one at no charge.
The rooms were very small. It seemed that the room had not been dusted in quite sometime. The temp was almost 80 when we checked in. We had to call for someone to come check. It turned out that we were unable to adjust the temp for the entire stay!!!!! Upon check out we discovered that they had charged us for an extra day of parking. It was taken care of but employee not to happy to do it. I would never ever stay here again and would never recommend it to anyone!!!!!!!! Also apple products do not work in the room.
We have stayed here twice. The hotel is very nice, bar and lobby area are good for hanging out and having a drink or snack. We had a group of 2 families with small children and visited in the lobby, lounge area while ordering food for the kids and having a few drinks. Cozy and stylish. Great service. Rooms clean, but a bit small. Great location, close to Nicollet Mall, Target Center and Loring Park. Good pool and sauna. Would stay again. Rooms a bit small, but it is a city and has a great location.
Lounge, Workout Facility, Sauna, and Quiet Room.
Proximity to Nicollette Mall Temperature was freezing in meeting rooms, common areas
Charged extra for everthing rude front desk people Staff attitude
Great location close to the metro. Staff was very helpful and nice. Check in and check out was very quick and easy. Bathroom had no fan and the sliding door wouldn't stay closed all the way. Minor problem though the room was very modern and comfortable.
Queen beds were nice and the bathroom was big. Market in the lobby had a good variety of snacks/fruit (a bit pricey). My room didn't have a fridge, but they got one to me in less than 1/2 hour. Very nice staff! Parking right there and not too expensive ($17/day) Room took a bit to cool off, but was nice once it did. At check in I was told that since I booked through a third party (Kayak), they put a $200 hold on my credit card that I would get back. I don't travel much, so I didn't understand this. The room was already nonrefundable.
The room was welcoming, larger than expected, great views. Room service was prompt and had great drink selections. The food (mushroom arancini and turkey burger) were great. Easy access to cabs to get us to our NYE destination downtown. Was unaware of the NYE party going on in the hotel, extreme security in place to even get to our room, bottle necks at elevators, loud party goers, and strange routes to get from parking to hotel because of the event. Might have chosen another hotel if we had known.
Hotel has an amazing gym with great equipment and a full size indoor basketball course. The room service and valet was excellent, and food was good. Stayed here while Meta-Con was being hosted by the hotel and it was extremely crowded, kids seemed to be having fun but most were obnoxious, rude, and out of line. I wouldn't stay here if the hotel was hosting this event again.
The room was a great space. Everything was excellent and the staff was super friendly and helpful. No hot tub.
-Club floor ($30 extra per night provides continental breakfast and dinner hors d'oeuvres) -Comfortable beds -Nice view -Affordable parking with in/out priviliges -More food options during continental breakfast
Fantastic service, great staff, beautiful lobby. Very comfortable bed. Rooms were quiet and restful. Some of the furniture was a little beat-up, though not very bad. Room was a little dark; would have appreciated one more lamp.
Breakfast and dinner. Nothing
Great hotel, there was not 1 thing missing or that i felt i wished i had during my stay at Cambria Suites, theres a small pool and hot tub, free breakfast in the morning, no hidden fees, great bar and restaurant service. The room was cozy and i feel like it was worth more than what i paid. I would definitely recommend for a weekend get-a-way or a business stay. Nothing
Luxury furnishings in room Clean and fresh smelling Quiet (even with kids staying there) Amenities (such as breakfast) were fantastic Staff was professional and polite Pool and spa were very small
We'll be back
Location,staff,quiet Room starting to look worn. Bedside lamp needed new bulb. In room coffee maker full of scale deposits and would not heat properly. Maids cart parked in our hallway overnight in front of open service room door. Many carpet stains.
A modern contemporary room. Comfortable, stylish and right downtown. We walked to events and resturaunts during our stay.
Design, very comfy bed, wonderful bathroom, great room service No in-room movies (contrary to advertisement), Internet was down whole first night (also contrary to advertising), maids come into the room early despite the "do not disturb" sign...multiple times both days we stayed, front desk help was apathetic and snarky.
The new rooms were beautiful and big! Very European. I Liked the new design and layout. Bathroom was fun to try since it would be impractical in one's own house! Decor and colors were soothing! The chair in the new room was not very cozy and comfortable. Something softer would be great. Also, the towels are a long way in a cold room from the shower. It would be great if there could be one of those towel warming racks on a nearby wall. Maybe at the other end of the tub - it would be closer!
I liked it that even though I booked the reservation online and they had no record of my reservation when I checked in, they found a room for us and upgraded us for a minimal charge. They were very accommodating and apologetic.
Staff was friendly and helpful. We had breakfast at the restaurant and it was excellent!
The staff were helpful in upgrading our accommodations after we expressed disappointment with the room we booked. (See below) The hotel is misleading in what it advertises as a "junior suite" for which they charge $50 extra per night. It is not a suite. It is just a large room. And it's not even good extra space. Just an oversized entry way and an extra strip of space between the bed and TV. Also, when i booked, there was no mention that the room didn't have a window to the outdoors; just an atrium view. Definitely not worth paying for. But the staff was kind enough to get us a better room. Apparently they've heard this complaint before. My biggest complaint is with Kayak/Orbitz customer service. The first person I called was helpful, but got disconnected. The second argued with me and then refused to escalate me to his manager. Instead he tried to transfer me to the hotel, but nobody answered. I called back again and asked for a manager at Orbitz, but nobody answered there either. I wanted to reward Kayak with the booking since I used their service to find the hotel, but I will never book via Kayak again after that atrocious customer service.
The room was clean, modern and pleasant. The amenities current and thoughtful. There seemed to be a lot of noise that traveled into our room from the hall (loud laughter from a group roaming the halls at 3AM) and I could hear the unanswered alarm going off for an hour in the neighboring room. We were in room # 717.
Nice rooms with modern fixtures. My favorite was the lighting in the bathroom Parking was TERRIBLE. I was not notified of parking arrangements for guests during check-in
Modern. Great hip design Was all good
We went there for a bachelorette party - The front desk was able to get us in for early check in so we could decorate the room, and the customer service was OUTSTANDING. Hotel is beautiful - Will definitely book again
The room was decent and clean. Fairly close to downtown Minneapolis attractions. $200 extra held upon check-in for "incidentals". Parking is extra $. Fees upon fees upon fees for everything you can think of. Don't even bother with room service.
We were in town to attend a Twins baseball game, so this was a perfect location to walk to the ballpark. It's also close to a lot of great restaurants and other downtown activities. We came back to the hotel for nightcap and the bar had already closed down. Other than leaving the property, we didn't have another option. It wasn't even midnight on a Thursday night. Seemed odd for a downtown hotel.
I just loved this hotel it is close to everything. A convenient walk from the light rail and Nicollet mall
Very nice and comfortable. Rooms were inviting and home like Our room had some things left behind in the dresser that weren't to appealing.
Near every fun thing I N downtown Mpls. Parking
Staff was friendly. Bar staff was fun. Convenient location. The cost if the hotel was great until you realize that parking is not included. Valet is $40+. Most offer thato with no extra cost or a much smaller fee. Parked on my own to avoid that, and it was still $20 overnight fee.
Convenient location, right next to the light rail makes it easy to get to and from airport, mall of America. Right downtown near the stadiums and great restaurants. NA
The lobby and restaurant are in a beautiful old bank building that has been restored. The rooms are modern and clean.
Comfortable bed and clean room The TV and most of the lights didn't work. I called the front desk twice and both times they said they were sending a tech to fix it. No one showed up. I then walked down to the front desk and asked, they said there were sending someone up. No one every showed up. Had to watch football game at the bar.
Clean, quiet and comfortable hotel. Expensive to park, if you are driving.
Very modern and clean. Very comfortable beds. Great location to be able to walk around to downtown locations. Parking was expensive especially for a one day stay.
Hotel was clean. Workout facility and swimming pool was great, but I do agree with other reviewers that the chlorine made my eyes sting. Location was great. We pulled up and the valet told us of a parking ramp attached to the sky way that offered cheaper parking! So kind of him and it saved us $20. We could hear normal conversation through the walls and ALL the hallway noise. I have had quieter rooms at a "non-luxury hotel". This hotel promotes itself as luxury hotel, but we have stayed at Hampton Inns that were so much quieter. I honestly prefer the Hampton Inn over this hotel.
Steeped in history, yet brought to modern standards. The shower stall was great, and the photo booth in the lobby was really great to get some shots once we got all dressed for the party. Keys Cafe is right next door for breakfast.
Great location, steps away from anything worth doing in Minneapolis. Friendly, helpful staff and a cool atmosphere. Keys cafe and Manny's are both downstairs. Stayed in what they call a cool corner room, so there was a decent view. For a place that considers itself an ultra-cool luxury hotel, it was disappointing. Pretty basic room (bed, desk, TV, etc), but burnt out lightbulbs, chipped mirror, pealing paint, our floor (10th) smelled like a deep fryer, and everything costs extra (e.g. Wi-Fi is $13/day). After paying so much for the room, I expected better.
Broken sink, bad view, overpriced, non fitted sheet, small, everything costs extr including wifi
The location was great and surprisingly we were able to find street parking without any difficulty. Our room was small but very comfortable. We loved the shower, had a nice view and lots of sunlight pouring into our room. The lobby area was dark and very noisy especially in the evening. More of a personal preference but we didn't like the pink lighting and overall dark ambiance of the lobby area. We got the sense that the target clientele were young millenials.
We greatly enjoyed the luxury and "exotic" prohibition feeling. Everything fit a unique theme throughout the hotel. The design and architecture was beautiful. Fortunately our young child travels well and isn't a screamer so we didn't have any problems settling in and giving her a bath and relaxing. We were welcomed without judgement which was very nice given our 1 year old child. The mini bar was outrageously priced! Lucky there are plenty of shops and places down the street for food and goodies.
Friendly staff, swank bar in the lobby and on the 27th floor. Free trip up to the museum and observation deck on floor 30 Awful view of the HVAC equipment for the restaurant below. Smallest room on the second floor.
Love the W chain. Always great hotels and they truly understand what guest service is all about.
The room was comfortable & clean. The Restuarants were exceptional and the lounges were lively. Elevators are old and slow. Half of the elevators were out of service. The card readers in the elevators were finicky but you can't get to your room until you fiddle with it. Parking is a nightmare. Attached public parking ticket machine would not give out tickets, just takes credit card and charges for the whole day and can't get in or out after 10 PM. The W does not have affiliated parking so that pretty much just leaves the expensive valet parking. Even that was challenging because the "pull-off" from the busy downtown street is exceptionally small. Over the five days, we often had to stop in the regular traffic lane and hold up traffic while handing the car off to the valet driver.
Location is great! Cool view. Good historical place. Easy to walk to places you want to go. No in-room coffee. I know - details, but....
I liked the decor. The vibe was fun and youthful. The room was decorated nice. Asked for a room with a view and got the 5th floor. Wanted something a bit higher in a 28 story building.
If Tom Haverford from Parks and Rec made a hotel, this would be it. A bit over the top in a few ways, but you love it all the same.
Great atmosphere & friendly staff. Great view of Minneapolis & location was convenient with great dining nearby. People on the floor were loud & the room we had (a corner room - 2012) allowed all sound through the walls. We could hear every door opening / closing & noise from the hall. Cannot recommend for weekend unless you do not plan to go to bed until after 2 am
Nice location. Decent room. No real complaints.
Room was clean, nice desk, updated furniture Shower did not drain, bed was curved (so not flat), and the Internet is not free...
Beautiful, comfortable rooms with amazing city views. The breakfast suite had beautiful views as well. Room service was extremely fast. Parking fee, even though the website said included. Breakfast needed far more selection. Minor complaint: Would be helpful if the room had USB charging ports for cell phones. Most hotels include ports in their lamps or alarm clocks.
Great location. Skyway and downtown stores & restaurants super convenient. Clean, light and airy. Giant windows. Great beds. Shower leaked and cupboard door fell off despite being fixed once. I was never told the price of parking. Last year it was free. This year it was $22 a day. Would have like to have known. High cost for in room Internet.
Great views, nice room. Room windows were drafty, hotel staff seemed generally clueless about their own hotel.
Staff was friendly Clogged sink/then toilet clogged and that wasn't fixed for 12 hours /tv didn't work/glasses not replaced/towels had stains/no fridge where fridge was meant to be/ no offer to move us or compensate us for inconvenience
Parking is inconvenient
Location is great close to Target field and Target Center. AC in the room was terrible room was hot and uncomfortable.
The room was nice. Good desk, big tv, mini bar and really nice bathroom. Bed was ok. The view was just of the building across the way. No pool for guests.
It's a nice get a way.
Staff, location, room Broken sink
The staff was incredibly helpful and polite. Our room was spacious, clean, and very comfortable. Was fun being able to stay in downtown minneapolis within walking distance of anything you want to do for nightlife. Can't think of anything negative.
The duvet covers are changed every time. Must have been recently remodeled. Nice wallpaper in the hallways. No
Quite. The gentleman at the desk mentioned that there was a hockey tournament and moved us to the top floor, where there would not be much noise. We never heard anyone in the hall and we were by the elevator.
We stayed on the first floor and found our room to be recently updated and very nice. The rpom was clean, hotel staff was very friendly and the free breakfast was nice as well. Would stay there again. This is being nitpicking, but having some coffee that is not so strong would be nice.
The bed and the man at the front desk was great! Nice, hot breakfast, too! Nope, nothing.
Room was clean, bed was comfortable, pool and hot tub were average, towels very small for pool area. Hotel was undergoing major exterior renovation and very little parking and lots of noise and workers in and around the hotel and a lot of equipment moving around with back up beepers going.
Cleanliness inside, cleaning staff very polite/kind EXTENSIVE construction outside but no one had warned us of this. Still handled wellinside, not noticeable. The breakfast help was complaining about being hungry although.they were serving others food. They should be allowed to eat before serving.
The breakfast, and the staff were extremely good
Staff was great, we loved how close it is to many restaurants and shopping. Pool was not very kid friendly
Location was good for what I was there for. Shopping was good, close to hotel. Hotel appeared to be updated since the last time we stayed there. My only complain were small for a king bed and not very comfortable
This guest did not leave comments about this hotel.
Clean room. Lots to do around the hotel. Famous Dave's practically next door. Plenty of shopping Breakfast was just ok. Typical fare...waffles, cereal, bagels, fruit.
Very comfortable Nice atmosphere
Great staff, clean rooms, and a great location to work from. Nothing.
This guest did not leave comments about this hotel.
Location was great, room was clean Front desk staff was very short and unfriendly when we checked in. The amount of chlorine in the hot tub made it unusable.
I left some food in my room and wanted to come back that same day to get it and they had it at the front desk. Thank you None! great hotel!!!
Nothing. I traveled over 300 miles for a Doctor's appointment to find out they overbooked and was sent to a different hotel that sucked. Nothing. I traveled over 300 miles for a Doctor's appointment to find out they overbooked and was sent to a different hotel that sucked. A medical appointment and they overbooked so they wouldn't lose money......that hotel should be sued.
Exceptionally friendly staff. Great location; close to the interstate, but not right on it so quiet, plus a fair amount restaurants and convenience shops (CVS, gas stations, etc.) nearby. The bathroom and linens could use a refresh. The bedding was clean, but a bit worn and no longer a crisp white, same for the towels. The bathroom had a reddish build-up in the corners of the tub/shower as well as on the floor.
When I made a reservation. They said breakfast included but when I get there, they told me breakfast wasn't included with the price I paid.
The hot tub in the room and being able to relax The people that was above me was really noise lot of banging but this had nothing to do with the hotel is was just to tired to go to the front desk to say anything.
I thought the rooms were very clean and spacious. No complaints there. You pay for basically everything at this hotel. Because they have a restaurant, there was no free items for breakfast. Toilet clogged easily.
This guest did not leave comments about this hotel.
Clean, convenient, and the staff was very friendly.
The hotel was great the way the towels made into swans was great. It was my anniversary and it just made it look like it was custom. N/a everything was great.
Always treated nicely always feel welcomed. Great staff great service.
The room was clean and comfortable... The nightly rate is a bit high compared to other Hotels in the area. However, as an Adult Solo Traveler there were many amenities i.e. Water Park that's great for Families that I wasn't going to take advantage of...
Resiculously expensive for no free breakfast. This is not a business travel hotel - no speaker phone in the room for long teleconferences.
Staff were very friendly. Room was very clean and quiet, even with a loud conference in the hotel downstairs. Bed was very comfortable! Only complaints were with the not-so-hot hot tub in the pool area and generally difficulty finding close parking. Will definitely be back... Especially for the price!
Pool, fitness center, friendly staff. Comfortable beds and clean bathroom. Finally asked to change rooms on the first night because the noise from other guests on the floor woke me up several times. The hotel staff was accommodating, although the manager seemed not to believe there was actually a problem ("I walked up here myself and couldn't hear it") but they moved me to a room that was extremely quiet.
It's location and beds and the friendly staff How old the facilities and how dated it looks
Bar prices and breakfasts was too expensive
Many rooms for business, seemed very accommodating. Daily rate seemed relatively low. Was not up to Hilton standard on personal travel, would not recommend when there's so many other alternatives.
I liked how everything was in the hotel. I didn't like that there was no free breakfast. You would think I big hotel would have free breakfast.
Location Front desk staff was rude when checking in. I even found hair in the shower and with the extra blanket. We stayed there when it was a Sheraton and it was in a lot better condition with higher quality staff. Not a standard Doubletree experience!!
Rooms were nice, clean, and comfortable. Our family loved the pool area and hot tub. Great location in relation to many popular attractions. Room did not have a microwave or refrigerator.
The attempt at modern decor was very attractive. The pool was freezing, there was never any towels - the room doesn't have a fridge or microwave; which would be handy with small children for snacks and such. Our ice machine was broken - had to travel up a floor to use theirs and the double beds Do Not accomodate 2 adults comfortably....
Very friendly and helpful staff! Clean comfortable spacious rooms for the entire family. We will definitely be keeping track of this hotel for our next trip. Thank you
The pricing through Get a Room was very good. A reservation glitch, either by Hilton or Get A Room, charged me a prepay for two days but only confirmed one. A long phone call to fix was necessary.
This hotel has a policy of not changing bedsheets for stays under seven days. I had soiled a bed sheet. I removed it from the bed and placed it in a ball on the floor - a signal to the housekeeper to kindly change the sheet. Much to my horror, that evening, I discovered that the pooh-stained sheet was put back on the bed. That is simply disgusting. I can't believe that a hotel could be so totally cheap that they would subject their guess to such a thing. And if it isn't the hotel policy, then they have a severe training problem with their housekeeping staff. I certainly expect better for $169 a night. Because of this experience, I will never stay at a Staybridge property again.
Friendly, helpful staff, comfortable, clean room Confusing parking arrangement
Walking distance to a lot of attractions. Very friendly and helpful staff
Convenient location, friendly staff, clean, quiet room. Overpriced for the size of the room, which was fine because we weren't in it much, but it really was tiny. Great view, comfortable bar/lounge area and great spot for walking downtown. Garth Brooks
staff was great overall clean bathroom stink long way from parking garage
It's just not worth what they charge. Front desk operations has nice people but not wait lines are long. Noisy and hard to sleep. Beds need to be replaced.
Long walk from parking garage
Felt fancy, drove up in my muddy f250, looked at this crazy redneck like I was out of place. Had them valet that sucker right on the spot, smiles and friendliness (easy and fast) "that what she said" , had a greeter summon an elevator and direct me to the 5th floor, jammed to some dope elevator tunes. Got to the front desk, a little backed up , the fancy fancy platinum members line was bone dry, guess I wasn't that special. Cutie behind the counter was polite and humorous. (Received the cards) bam elevators, bam at my door on the tenth floor, bam key swiped, and then..... You got to set your expectations on size low, Immediately my buddy had to rub in my face "way to go on getting the smallest room bruh" I replied "ST@#" started getting ready for our concert, I then call the frount desk and ask for one of them rolly beds, "yes sir we will send it right up" bam problem adverted, took an hr to get all ready (bruh was being a pre- donna ) still no bed, phhh we gots to go so they will come drop it off , so we leave ( fast forward through all the dark/IPA non hipster beer fest, eye melting, ear penetrating, mind blowing sounds of senses fail/sum41 and post game pizza at louches) drunk walk back from all that madness, get to the lobby and apparently Vinilla Ice Ice baby is staying there to and had all his groupies waiting down there for them, a couple girls come up to my buddy and ask "do you know which room he is in?" That playa was all like " yeah follow us we just ran to get Ice his "stuff" " up the elevator and to the door *fist bump* open the door......just the small room, 1 bed (no roll out) SMH. Called front desk again "sorry we are completely out" nooooo! I called shotgun so I was legit, buddy froze on the floor, at 3, 5, 8 am sounded like someone was banging on our door, royaly pissed me off, (no one was even there!?) after the second knock and my friend slowly dieing of hypothermia we called and asked them to send up pillows and blankets, got them , bro was no longer a popsicle. Woke up called the manager/ now we all good, I would totally stay here again when I'm downtown!! For realzies!
I was told I couldn't check in therefore waisted $130 to sit at a library for 5hrs and never got a chance to see a room
Loved the location, the staff were very friendly and helpful. Lots of towels provided and the complimentary water was a nice little bonus. Bed was very comfortable. The shower did not seem clean, there were mildew stains and lots of hair. There was some minor damage to the walls. Not as "luxurious" as I had expected.
The location was great The room was very small, we were told we would get a roll away that never came, so one of us had to sleep on the floor ! When we complained they said they couldn't discount the room as an apology due to the fact we booked through a booking service. Huge disappointment to an otherwise great trip to Minneapolis !
The bed was super comfy, and the staff were really nice and helpful. It is a beautiful hotel with a lot of character in it's design and it feels really safe and quiet overall. I enjoyed my stay. There was an earring in our shower which made me question whether or not they had cleaned it.
Everything was fine until I got home found a bunch spam requesting how every goddamn thing about my trip was. Fucking *unsubscribe*
The room was very clean. The valet parking employee was extremely sassy and rude towards us!
Comfortable bed and restraunt was good. Had to pay for internet. Parked across the street in a parking structure recommended by hotel and couldn't get to my car in the morning. Some of the staff kind of rude.
it was very clean and quiet. The staff was very nice and accommodating. Nothing
Beautiful lobby and rooms. Internet per night was not included, nightly valet fee's, complimentary breakfast was not complimentary. Restaurant/bar closed early on the weekends.
Great rooms. Very comfortable and quiet hotel. Unfortunately I was charged $14 for logging on to the Internet for about 1 minute but other than that my stay was great.
Very centralized location, easy to access, reasonable parking. Staff was very helpful - extended my stay by one night after booking through third party, and they honored the online price for the additional night. Impressive.
The room was really nice and so was the bathroom! The food was delicious at the hotel and the fitness center was nice! You could tell the supervisor was judging us by the way we were dressed. We were dressed in comfy clothes being we had to drive 4 hours. As soon as we came down after checking in dressing up nice, he looked at us different like he misjudged us. That was the only bad thing being it was rude.
The atmosphere and location If you do self park it's a bit confusing and inconveient.
My wife and children were in town to go to a Twins game. Chris at the front desk relized we were there for the twins game and moved our room so that our boys were able to see the stadium from the room. Thank you Chris and thank you Graves hotel. Nothing
The staff were extremely friendly and the atmosphere was great.
Loews Minneapolis Hotel completely blew me away during my stay this past week. The skyscape view was incredible, and the hotel is perfectly positioned around a ton of awesome shops, restaurants, and venues for those who get time to explore. The front desk and Star Service staff were unbelievable. I've been to hundreds of hotels in my professional lifetime, and Loews ranks among the very best hotel experiences I've ever had. Even the valet was amazing--that's hard to find. The morning breakfast buffet was overpriced for what was offered. I'd suggest discounting the $20 buffet price for those staying in the hotel (perhaps if they're willing to charge to the room for verification).
The staff was attentive & very courteous. The beds were sooo comfortable. The food was great and the bar went out of their way to meet our needs. Did I say the staff was attentive & courteous? Had a great time at the Graves 601.
great rooms, great service, great location
Discreet hotel, therefore very secure. Friendly, knowledgeable staff. Rooms light and airy with comfortable beds and every comfort. Best hotel that I've stayed in in Minneapolis.
love the location in downtown Minneapolis, and the bars and restaurants near the hotel are great. Location right off of first avenue. I think the area right next to the lobby leading up to the skyway was under construction, kinda unattractive but no big deal. I will stay here again.
Location Business center was expensive and slow. Only 1 of 2 computers actually worked.
THe room was quite nice & a good size, breakfast delivered on time, cleaning staff particularly pleasant. There was no tub in the bathroom & no bathrobe.
Our room was nice, but the mattress on the king size bed was old and springy. Also, the previous occupant of the room had set the alarm on the ipod docking station, and we were woken up several times before we were fully awake enough to turn it off. Way to expensive for what they have to offer. Valet parkin was 30 dollars a day!
This guest did not leave comments about this hotel.
Friendly staff, quiet room with AC that was not too loud. Stairs at entrance made getting luggage to lobby a bit harder. Would have liked nightlight in commode. Free bottled water would have been nice.
Boutique style and decor Concerns cleaning staff stole IPhone
everyone was friendly from check to check out. the hotel is spectacular
This guest did not leave comments about this hotel.
The hotel and staff for excellent. Very clean, modern and elegant. And item to note, is people should be told you will need to pay $40 per day to park. I would think parking would come with the hotel. Especially when we were not told this before hand. We were pretty disappointed with this.
Comfortable bed and pillows; beautiful room and bathroom facilities. Separate space for those using a toilet was very nice. Staff was friendly, but not very helpful in suggesting how to find free parking. The staff was not helpful in telling me how to find free parking vs paying $41. per night at the Grand Hotel. I realize we were in the center of the city, but paying $41. per night to park with the hotel was expensive.
This guest did not leave comments about this hotel.
The staff was superb! The room was smaller than my home bathroom. The price was too high. Poor value! No whirlpool & pool area should be remodeled. No coffee machine in the room. The mattress sagged. The bathroom was tiny. The bar area was small, loud & uncomfortable.
The room was ready when we got there It was a bit old. It did not have a restaurant that was open for breakfast
The staff was extremely nice and accommodating. Very apologetic for the mistakes that were made. The ambiance was on a par with other Kimpton Hotels where we have stayed. Lobby was very pleasant for people watching with a glass of wine We reserved a handicapped suite but it was given to someone else. There was another hdcp room available but it was not great. The room never got made up one day. Food in restaurant not good. and expensive. Location not great.
Courtesy and competence of desk staff, especially Carly. Comfortable bed Room design convenient Quiet room Chef does not know how to make oatmeal! Driver of hotel car recommended instead of a taxi did not know how to get to location to which I was going nor how to use GPS on phone and would not call hotel to get information. No drawer unit in room.
Gym Facilities are good. The hotel is close to all main attractions, so you just need to walk around it.
It was clean and quiet. The staff was courteous and kind. The parking ramp was convenient but very cramped for a Yukon.
Man at the front desk was very nice and professional. Location and security of building was also great. Houskeeping used our personal bathroom and left their feces in the toilet. Was going to tell front desk but slipped my mind at check out. I dont want this person fired but I do agree this is incredibly unacceptable.
Very clean and very helpful . Enjoyed our stay
Service was excellent, friendly staff! We have a 7 month old so a microwave would of helped us with heating up her formula. Microwaves were not available to us.
The proximity to downtown and shopping was good Parking a rental car was expensive
Clean, friendly staff, decent restaurant attached, walking distance to other fun places. In room amenities were in the lower side compared to other hotels in this category.
Water in the room would be nice
Staff were very friendly and helpful. My room alarm went off at midnight. Preprogrammed. I did not check it or set it before bedtime.
How nice the hotel was and how comfortable as well. Front desk was very attentive and always took care of my needs! Expensive parking. Also there was a large hair in the bathtub when we arrived. I was supposedly right next to the "loud" elevator but did not hear it once! Overall a very nice stay.
The front desk was very attentive. My "loud" neighbors who I couldn't even hear were getting a noise violation, but it wasn't the neighbors who woke me up, it was the guard knocking on their door. I was quite unhappy with that guard. We were in a secluded area of the hallway, but it wasn't the neighbors who woke me up, it was the security guard. The extra fees---parking.
Location and the door man. The room is a little run down. Towels are old. Tissue was not soft at all.