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The facility, property, and amenities were nice. On the first night our car was broken into and a very sentimental wedding gift was stolen from the vehicle. We were notified by security at 0130, the police didn't come until 0330, and we got NO sleep because of it all. All that Manager Marc was willing to do was allow us to check out early without a cancellation fee!?!?! After several conversations he finally agreed to refund the second night. Hardly any compensation for the stress, grief and cost of the whole incident considering the vehicle was owned by a family member so now we have to pay the $500 deductible, $288 for a rental car, and not to mention the cost of replacing the wedding gift. IT WAS A HORRIBLE EXPERIENCE AND SOLELY BECAUSE OF THE TREATMENT WE GOT FROM MANAGER MARC, NOT ONLY WILL WE NEVER STAY THERE AGAIN BUT I WILL TELL FAMILY AND FRIENDS TO NEVER STAY THERE AS WELL!!!!
Relaxing environment inside and out, despite close proximity to a major airport.
Everything. The rooms were well appointed and very comfortable. The resident lounges throughout the hotel with 24/hr snack access was great. The restaraunt served excellent food. While waiting to change rooms I received a few uptight an accusatory calls from a guy at the front desk asking when I'd be checking out- not friendly and stuck up. I was packed and ready to move and just had to wait around in my room for about 3 hours until I was finally moved, to a very nice sweet that smelled of debauchery (day after a large wedding) and lots of snacks crushed and stuck in between the couch cushions.
I liked the layout of the hotel. The staff was friendly and always ready to help. I would stay there again, and I would recommend it to anyone. I did not like that there was an extra cost for Valet parking, nor did I like the room size for the price. The menu was also a bit pricey.
Comfy bed, free snacks, good breakfast Charging to park
It did not have a hotel-like atmosphere
Being by the airport I thought that it would be noisy w/lots of traffic. Nothing, quiet as they come, and very beautiful location! Our room was a King Reg room.. nothing special by any means.. until we opened the door. Very clean and welcoming. It makes people spend the little extra to step up that high on the totem pole of hotels. A+++ Breakfast was all inclusive, but the time frame of AFTER 6:30am.. hello?? it was a Monday morning, and there are people that need to go back to work. Traffic in Seatac on Mon morning 6:30am was not going to allow anyone to enjoy that beautiful breakfast.
Atmosphere....landscaping Needs nicer hot tub and hot tub area to enjoy the beautiful grounds
Great food! Luxurious. People super friendly. Beautiful room, nice details.
location and theme of hotel charging for parking
Due to proximity to airport, jet noise was prevalent. Otherwise, this place was absolutely wonderful.
It was an unexpected delight in a convenient location - close to the airport.
Close to the airport and they have a shuttle.
Hair in bathtub. Parts missing from coffee maker. Unbelievably noisy when other guest flush. Will not go back.
Place is run down and seedy. Have stayed there for years. Felt super unsafe and rooms a total dump! Carpet was wer about three feet around the ac unit. No plugs in sink and tib. Coffee maker broke and missing parts. Part of a metal plug stuck in bathroom outlet. Room had a terrible odor probably due to wet carpet. Felt unsafe on room and walking down the halls. Water ending machine empty and no bottled water for sale in hotel.
Parking was a pain in the butt
It was clean, nice a great place to spend the night prior to taking a flight out from seattle, or to spend the night coming, not a destination in its self.
The staff were very nice, and the airport shuttle is handy. The wifi worked. There is no restaurant, nor one nearby. (Though staff did offer to take me by shuttle.) The facility is in sad shape and in need of repairs and refreshing. It is older. The room was clean but worn and very, very small. I went down for breakfast at 8:20 but there wasn't any food left or coffee, so they don't refresh it often though it was open until 9:00 am. It was disappointing but not a disastrous stay.
Welcome from Timothy. I disliked 90% of my stay. The room was nasty!! Sheet, pillow cases and comforter was stained and dirty. I took pictures to prove this. The carpet apparently wasn't vacuumed there was dirty areas on the floor in the restroom as if it wasn't moped, desk wasn't clean. Look I travel frequently and this has been the worst ever. Management needs to pay more attention to her hotel. This was the second room I was given room 309 and 338 both were nasty. Will never stay at another Comfort Inn ever!!
The staff was courteous. I wish I had known they were under construction.
The airport shuttle service was great. The wifi was terrible.
The room smelled like smoke and the sheets were dirty
People at front desk were nice The hotel looks very old, smells and needs updating. The bathroom was gross, don't look down the sink drain it looks like something will jump out at you. Reminds me of those hotels you see on Hotel Impossible show that's gross and dirty.
This was the best free breakfast ever! they thought of everything. maintenance in our room.
Staff was very helpful, nice area to stretch your legs or go for a run in the morning before our long flight.
Due to stormy weather in Seattle, the Hampton inn was unable to accommodate our reservation. They made arrangements for us to stay at an alternative hotel. The following day, they picked us promptly and shuttled to our parked car at their facility. Excellent service!
Bed was comfortable Room was big No place to hang your clothes in room Breakfast quality looked rather weak Giant construction project in the front of the hotel Difficult to get the temperature right- 1 degree up and you were roasting, 1 degree down and you were freezing.
The location It wasn't worth the price charged.
My family have had Alaska vacation during Thanksgiving, and stayed in Hampton overnight before returned to Nashville. The experience in your hotel is excellent! We recommend the hotel immediately to other family members and our close friends at the night we stay! We are sure will come back again if we have the chance to visit Seattle in the future!
Very clean room. A/C unit was also clean...no musty smell. Overall, the facility needs to be refurbished. Carpets need to be changed!
Very nice room and spacious bathroom. Bed could've been a little softer though. No refrigerator in the room was disappointing.
Staff was very accomdating.
Clean, efficient and convenient for those traveling via SEA-TAC and in need of an overnight stay. They offer free shuttle service to and from the airport. Pickup from the airport was a simple phone call away and I was picked up right away. In the morning hours, the shuttle runs every half hour to take folks to the airport. Absolutely efficient and convenient. Hotel was clean and everything in working order. All the staff I interacted with here very pleasant and polite. I didn't try out their free wifi since I got in pretty late and went straight to bed. Free hot and continental breakfast in the morning was nice. I would definitely stay here again.
The staff was incredibly nice and FAST. Fastest check-in at a hotel ever. The room was very clean and comfortable, nice decor and touches. The free breakfast was better than most. My partner was thrilled that there was biscuits and gravy, and I made a sausage sandwich. Check out and the shuttle to and from the airport were just as fast, clean and convenient as the rest of the stay.
We use this Hampton Inn when ever we have an early flight out of SEA-TAC. It is fairly new and well kept. Prices are reasonable. I can't speak to the breakfast as we generally are gone before service starts. They will put up a snack bag for you. A short walk to Dave's Diner is a good option as well as other places to eat in the area. Nothing negative about it since the road construction is done.
Everything was great.
Convenient location for getting to the airport. Excellent courtesy shuttle to airport. The driver was very pleasant and helpful. How can you have a laundry room but have no place to get change? I was told to walk down the street somewhere to get change. That's ridiculous. Breakfast could only be described as lousy.
Friendly staff, good location near airport and Southcebter, and 24 hr shuttle service to get traveler to airport. Food was available in breakfast area for traveler catching airport shuttle at 3:30 AM! Had some difficulty getting room heat adjusted (probably my fault), but fan somewhat noisy. Bed and pillows could have been a bit softer!
Location is good for close proximity to airport.The room interior looks good. It's a decent hotel for a Sleep Inn and spending $50-$75/night. I wouldn't pay anymore than that. Hotel was full and we had to park in an unlit gravel area. The hotel had a terrible dingy old smell. The room was sprayed with fragrance disinfectant so bad it was hard to breath.
Good location, clean and comfortable room, good breakfast, good value for the money.
After reading some of the reviews on other sights, I was hesitant to book. However, I am VERY satisfied that I did. The staff were all very friendly and helpful and the room was very clean and comfortable. It appeared to have been recently renovated. I did not have any negative experiences or concerns.
Stayed two nights. There was nothing I could complain about. It was everything we expected and more. The staff, the location, breakfast was great. Will definitely stay in Sleep Inn's more often.
The room was nice & very clean. The best part is was a very good price!
My room was extremely clean, the bed comfortable and the bed linens new. The morning airport shuttle was extremely well-organized. The driver organized luggage according to departure stops. The check-in desk and the morning shuttle driver were both very competent. The room was very small. Street noise could be heard. Evidently the windows do not block street noise.
Decor and very clean. Nice breakfast too!
Sleep Inn is a very good location to the Sea-Tac airport. The shuttle drivers are really good at getting you to the airport on time. The only complaint I have is that the breakfast was not available for early flights. We paid for breakfast but weren't able to eat. Some type of accommodation should be made for very early travelers.
The staff was very friendly and the breakfast was great what a spread
the room was really clean. I expected something else because of other reviews saying they saw cochroaches and it was durty but it was soooo clean and comfy. well worth the price!! the breakfast was great too. better than other breaksfast at hotels i´ve had... over all it was perfect. shuttle guy was very helpful and friedly more than front desk they were a lil cranky.. Th absolute only thing i didn´t like was that in the morning there was a criket in the sink in the bath room. it was shocking but who cares...
It was close to the airport and offered a free shuttle service. It was quite old and not the 'normal' Best Western standard I've seen. Secondly, the floors and walls were paper thin, so we heard every step of the person above us.
Value for money Poor breakfast
There was a minor snow storm when we arrived and the staff worked hard to get everyone to and from the hotel in a timely manner. They were very courteous especially Cathy on the front desk. When we got stranded at the shopping mall, ELizabeth ( think that was her name) organized the van to pick us up as all taxis were not running or unavailable.
Old dumpy Best Western renovated to acceptable level. OK for one night maybe but not for more. Dumpy. Noise. No sound insulation. Leaky plumbing
The shuttle was supeb....a great choice of hotel in view of catching an early a.m. flight out of Sea/Tac airport. The breakfast was very average, but not a deterrant. The hotel was very good and they accomodated us when they could not find my "bookings.com" reservation. I had booked a king room for June 28th (of which they had no record) .....they did find a booking for me for July 7th which made no sennse to me. This was the first time I used Booking.com and it makes me a little nervous....and yet I just stayed at Kempinski in Frankfurt and the reservation was flawless....
Convenience of delivery to airport. No Restaurant!
We only slept over before catching our cruise ship,so we needed the pick-up service from the airport & sleeping accommodations. Everything was acceptable
room service was excellent. breakfast hot, plentiful and juice was very good
Very comfortable and close to JFK Airport Access difficult - surrounded by highways
24 hour on demand airport shuttle and proximity to airport
Proximity to the airport. It is recommended for slaying prior to an early flight.
Comfy beds no wasted space. Good location with easy access to airport Toilet broke, poor water pressure.
Very convenient to the airport and surprisingly quiet.
The convenience of being close to airport, walking distance. Great place to eat in same parking lot. Great and helpful service. Highly recommend.
Conveniently close to the airport. Its a good facility. Breakfast room was very crowded in the morning.
The rooms were clean. Staff were courteous and helpful. Good service. Would return if plan a trip to Seattle There was nothing negative.
This hotel is so clean and even smells fresh. The free shuttle and location is very convenient, and the staff is friendly. Breakfast was a nice selection and the restaurant next door was reasonably priced withe delicious food. Plus, they're open late at night. I highly recommend this hotel!
Quick shuttle pick up and drop off. Close to airport and restaurant.
The staff was very courteous. They were helpful and they got us into our room early. All requests by us were handled in a friendly manner. Yes, we would stay there again.
Better hide a bed mattress Bathroom was old - shower head wasn't very powerful
EVERYTHING!! Awesome staff, beautiful clean cozy luxurious convenient rooms, hassle free check in!! Great complimentary breakfast, ect ect ect!!! We actually stayed 3 extra days because it was sooo wonderfull HIGHLY RECOMMEND THIS HOTEL!!!! I normally don't take the time to do reviews, but they absolutely deserve it!!! :-) :-) :-) N/A
The suite had a nice layout and a large bathroom. The breakfast was pathetic, seating was terrible, and they began cleaning up early. The shower rod was falling off the wall and the door casing in the bathroom had swelled from moisture and was peeling apart. The couch had stains on it in the room.
Location, beds and very clean
Stayed on The 2nd floor . we Could hear everything upstairs and above us . We could hear the guests upstairs party till 2.00 am and the maid vacuum the floors above in the morning . It was like they were going to come through the ceiling . Very little sound proofing between floors . The bathroom door was on an angle when we closed it . Everything else was ok . WE have stayed at this location 3 times now , and never experience the extreme noise above . Not sure if we would stay again .
Room with kitchen, dishwasher and full-size fridge. Bed was horrible.
The staff was friendly and helpful! The room was very clean. Complementary laundry machines were a great benefit since we had been traveling several days. We had stayed at the Larkspur before and we will again! We have no complaints
Of COURSE I love everything about Larkspur and they deserve 5 stars. :) The bed and pillows. I feel bad for saying it but the bed was rock solid and the pillows were lumpy. Definitely not a good night sleep. Annnddd Mohammed doesn't work there anymore. :(
The layout of the room kitchen, comfortable bed. Dvd player in room and internet hookup plus free wifi. entry was nice, ok breakfast, coffe and tea at the ready. the shower was not completely clean there were short hairs on the walls left, men stubble around the sink. The hair dryer almost caught my hair on fire it was shooting electrical sparks. They did remove it from the wall after I complained it was done the same day and replaced it with a new one.
Good sized, clean rooms with full size fridge and stove. Clean. I repeatedly had the experience of calling the front desk and waiting eight or ten rings for an answer. This is both before and during my stay. I also cooled my heels at the front counter until someone showed up. They were quite nice when they got around to answering the phone or getting to the front counter, but the front desk simply had no one there, almost always. I don't know if this was a management fault of having too few staff, or worker bees, but my feeling is the latter. They seemed to spend a lot of time in the room behind the front desk. There was no bell on the front counter to summon anyone. Although, given my phone experience I'm not sure it would've made any difference. Entirely different subject. I went to the hot tub and it six inches of foam on it.
I liked my money being refunded secondary to the incredibly poor customer service, being moved to another room due to maintenance issues, and no refrigerator as advertised. The only plus to staying to here is that it is a direct road to the airport. I didn't like paying for an upgraded room so I could see a sliver of the Puget Sound (not worth the extra charges between a traditional versus a deluxe room). I didn't like being treated poorly when we complained about maintenance issues or the lack of a refrigerator in the room. I definitely didn't like the fact that we had to move to another room due to the deadbolt not functioning properly. I didn't appreciate having to call housekeeping and have some gentleman crawl into our shower, twice, as there were no toiletries in the shower (there are dispensers for shampoo, conditioner, and body wash in the shower). It was an inconvenience to have to call for a refrigerator to be brought to our room, then moved to our second room, as they don't furnish refrigerators in their rooms (even though it is advertised as such in deluxe rooms). And what is that smell in the common areas and lobby?
Beds were so comfortable Good room service
The lobby is the nicest part of the property. When we checked out I asked the nice young lady at the front desk why we had been placed in a substandard room in a nearly empty hotel. She apologized and offered to comp our parking charges. Still disappointing. Four Points Seattle is a “no frills” hotel, the lobby does not reflect that fact, but the restaurant and rooms do. Our room was small and the two places to sit in the room were uncomfortable. The bed was ok to me, my wife hated it. The restaurant was spartan, plastic and metal furniture with one window, and way over priced for a “no frills” hotel. The three staff members we came in contact with were very nice, friendly. During our three day stay, the hotel was mostly empty, we saw one other couple in the elevators in our comings and goings. We were given a room with a horrible view, a section of a roof and the exterior back wall of the hotel… why..? the place was empty. I could have gone down to the front desk and complained, but this is a Starwood Property, I should not be forced to complain to be taken care of in a nearly empty Starwood Property. If I am forced to complain, you have failed.
If you plan on taking the light rail into the city every day, this is a perfect location. You can take the shuttle to the airport, where the station is located then take the 40 minute trip into downtown Seattle. The staff was friendly and helpful. Rooms were large, clean, and comfortable. At the time of our stay, the lobby was under construction. Depending on the time of day (or night), you will hear planes taking off.
Transportation from the airport was professional and friendly. Front desk was very accommodating with our early arrival. Rooms were clean, breakfast was varied and fresh. Absolutely no negatives whatsoever.
Very close to airport Friendly helpful staff Eco-conscious Beautiful park across the street. Great for a walk with a young child. Small lake with a dock, playground, open space.
The hotel was clean and quiet. It would have been nice to have a small fridge.
Nice staff. Decent breakfast. I HATED THE AIR FRESHENERS. THERE WAS WAY TOO MUCH OF IT.
Staff was great. Breakfast had lots of choices. Room was comfortable and quiet.
Exceptional Service, Very Comfortable Beds & Pillows, Spacious Room Size, Delicious Breakfast, Excellent Shuttle Service = Wonderful Experience !!!
Hamptons are good because you know what you're going to get in advance. This was no different. Lived up to previous expectations of other Hamptons I've stayed in. Even the maintenance in the lobby was totally not a huge deal. I mean, it's nice to see a place care enough to renovate things over time.
By the airport. Functions well by staging for air travel. Though no breakfast options for early departing flights
I liked that it was very clean, and that it is close to the airport. I was looking for a clean and convenient place to sleep and I got what I paid for. They have done a great job of providing a simple, usable room and it is kept very very clean.
The shuttle driver from airport to hotel was very helpful and polite. The room, was quite, bed, very comfortable. Liked the full size shower and no tub to step into. Breakfast was tasty and a good variety of fruit, carbs and protein. I would stay there again when in Seattle.
Given other circumstances, we thought the room was clean and pretty spacious. The fold-out couch was fine. We just needed the room for one night after flying in from the east coast and heading out to the Olympic peninsula with family. We didn't find the location convenient, and though the staff tried to help there were a lot of unnecessary problems. We had a few problems: (1) They wouldn't let us call the shuttle ahead of time or when we landed, demanding that we tell them at exactly which area we would be standing. By the time we picked up our luggage they told us it would be about 30+ minutes before they could get us due to other demands. After a long trip from the east coast with a 1.5 y/o, that didn't work for us, so we ended up paying for a taxi to the hotel. So we found that very inconvenient for a hotel that bills itself as an "airport" hotel. (2) As one example, we wanted an extra blanket but there were none in the room other than the one on the bed. So I called up and they said both "let me see if we have any" (!) and then "I found one but I'm not allowed to leave the desk, so can you come up to get it". For a $50/night hotel sure, for almost $200, that's just bad service. (3) This may be my idiocy, but when I think suite I think of a hotel with at least one small, extra room. So we were stuck having to be quiet in the room while our son slept.
price I arrived very late, so when I got to my room and found it was a smoking room I didn't complain. Beyond the smell, two lamps didn't work, and the TV image was snowy.
Huge Rooms Good hot breakfast Shuttle available for location within 5 miles (airport, mall) Quiet Kind of a weird location. Carpet was pretty worn and not vacuumed under beds.
Well it was easy to get to... This is an extended stay place- and pretty rough around the edges. Sheets were too small for bed, stains on rugs, old coffee maker missing lid, & ANTS in the kitchen. Kitchen had only spoons & knives. TV was grainy. We moved to the Hilton the next day!
The room was very spacious, and had enough space for 4 adults. There was a sofa bed which was an unexpected surprise. The bathroom was large and the.kitchenette was an added plus, as was the hot breakfast. The cabinets and fixtures were old and in need of repair. Everything seemed dated, but still usable. There was not much available in the way of kitchenware, utensils and flatware.
Rate was good but location is terrible unless you are visiting the new Amazon Fulfillment Center across the street. Stay in town and just pay the extra rates. Good shuttle service to the airport or light rail. Room was not really clean. Spider webs and dusty. Flys Inn the breakfast area.
Breakfast variety was good and had healthy options, the room was cleaned and spacious, we really liked having 2 separate rooms with 2 bathrooms so we could get ready faster in the morning. I thought the room was reasonably priced at 2 nights for just under $400. split between 3 people. They didn't tell us what the hours were for the breakfast or where to find it at check in so we missed our second morning breakfast. Not enough towels for number of guests, we had 4 guests and had 3 towels in the entire room. We also stayed for 2 nights but they never replaced our towels or shampoo for the next night. There were no extra blankets or pillows in the room. I would stay again, I would just be sure to ask for double towels and double pillows
I liked the cleanliness of the place and the beds were comfortable. The location is also good and the onsite laundry facilities were a help. The hotel is a bit unorganized and unprepared for their guests. We had to move rooms twice with a family of 5 and many bags. Many of the features in the rooms were not working or missing, of which the staff didn't know about. One of our moves was interrupted by a maintenance worker walking in on a locked door, trying to finish his work on the room. He didn't know were there and the front desk didn't know he was there. We were finally put into a room that worked as it should, but having moved so many times we would say our experience was mediocre. The rooms were okay, not fantastic. All the trouble with the rooms made our experience poor.
Staff was friendly and fixed our problem for our second night. Smokey and dingy rooms. Kind of scary neighborhood.
Handicap bath room - we did not need
Avery is outstanding in his willingness to help and is the kind of employee you want to have on your staff. The breakfast selection was very good. Most of the staff was very friendly. The attitude of the very short staff member at the front desk leaves something to be desired. When problems arose eg., no heat in the room, maid service didn't bring towels, coffee, it was handled as if we were at fault. There was no apology and response to make us feel that this would get taken care of in a timely fashion. P.S. We were told to wait in the room for the heat to come up. Then Avery arrived and lo and behold he discovered the circuit breaker was off and the furnace had 5 wires disconnected. He took it upon himself to find us another room. We greatly appreciated that!
Room was huge, clean and immaculate. Best airport bargain for sure It took a while to get a hold of front desk from the airport to get the shuttle bus.
the bed was very comfy. the thin walls.
Fake eggs but not complaining about anything else just come on fake eggs after everythin else being awsome?
Very nice decor and a very comfortable bed! The room was great and was equipped with many extras like a lap desk, ironing board, and nice, bug TV. Perhaps a better quality breakfast.
Next to elevator, loud. Not very updated. Didn't seem up to Hampton Inn standards.
Convenient, clean, hospitable Freeway noise...
Very Clean, Excellent customer service, The restaurant server is very kind and very helpful so is the cook that spoke multiple languages. I highly recommend this Hotel. The hotel is under-rated. It should be given a 5 star.
Everything was good, nice staff, quiet&clean rooms Only thing is that the train goes right behind the hotel.... And it runs 2-3 times a night with horns
The rooms were very spacious and clean. The front desk staff were very polite and courteous, especially the assistant manager Danielle, who drove us to the airport to catch the light rail to the Seahawks game. Bathroom was also spacious and shower was very powerful and refreshing. The entire hotel is VERY well maintained and I would DEFINITELY recommend for anyone who is looking for value and convenience. Also only 5 minutes from SouthCenter Mall which is a shopper's paradise! I wish the rooms had a built-in safe, but otherwise I really have no complaints.
Staff was really friendly, hotel was clean and quiet. Will return again!!
We liked that the hotel was easily accessible from major highways, and close to a major shopping mall. Make sure you hide all of your belongings if you decide to have the maid clean your room. We informed the hotel manager, and she gave us the "Our word against hers" speech. It is unfortunate that they choose to hire staff that will steal their customers property. Be careful if you choose to stay here, or don't let room service into your room.
The hotel was very clean from top to bottom. The beds were very comfortable, with the perfect pillows. The location was perfect, easy access with several amenities very close. I will definitely stay her again!! I didn't like that I only got to stay 1 night!
Shuttle Room layout. Location.
The staff is wonderful ,friendly and courteous. And the hotel is extremely clean.
The staff here are very professional and were quick to respond to our needs! Pool area was clean and inviting after a long day! The rooms are very dated bed and linings not very comfortable.. Stay in the front side as a train runs past the back side regularly.
No hot water..waited couple of hours ro fix the issue
Proximity to airport, location wasn't too bad to everything else, Staff was very nice, No Hot tub, Rooms are a little dated.
Cheap, clean, and super friendly staff. It's a little far from Seattle, but I'm assuming that's why it was so cheap. Traffic wasn't bad at all, and there were no issues.
- Indoor hot tub, pool, & cleanliness of the facility - Next to Freeway & mall shopping Distance from city center & a bit hidden away
The facility itself was just average but the staff....primarily the front desk staff made all the difference. The service there was world class.
Other than the dislikes the room was well kept and maintained, as was the small portion of the hotel we saw. Staff was somewhere between meh and alright overall, standard check in/out. The room we had was close to pool area so room smelled like chlorine and we were awoken by children running up and down hallways. Bed was... odd; I'm 6'3 160 pounds and laying in the bed created an indent the size a small hippo.
The cleanliness & friendliness. Pool was too cold to use. Remodeling. We had to walk outside in the pouring rain to get from the front desk to the elevator. I'm in a wheelchair, which made it especially unpleasant. I would have appreciated knowing about the remodel before hand. There is no excuse for a cold pool. It should have been 85 degrees (I have a home pool so I know). Grandkids were disappointed. We were too.
Hotel has a good location and they have a shuttle for airport. If you wanna be alone and relax that is the best place in Renton. but you must have a car to go Seattle or all around by the way there is an Avis in Renton on Grady Street which has gentle and friendly staff.
The room was comfortable and I felt welcomed. It was clean but could always be cleaner. More food that is less expensive.
The beds were extremely comfortable.
clean and close to airport
Fairly comfortable bed, clean room. Friendly staff. Location is in a business park with nothing around. Walls are a bit thin. Woken up by noise from adjacent rooms.
The hotel is basic Hilton Garden Inn, with a current remodel in progress in the lobby. The staff was curious and friendly. The fitness center is badly in need of attention. During my stay, the sanitizing wipes were dried out and needed replacement. I thought I'd just use the Purell dusoenser on the wall, but it too was empty. I went to use the TV remote and the batteries were missing. After I finally got started on the elliptical machine, I discovered that the display wasn't functioning properly (the heart monitor wasn't working).
Our room had a lovely view of the HVAC and had cheap updates with shotty workmanship.
The staff was dealing with large groups of guests and a housekeeper issue, but they (staff) remained pleasant and helpful. Many areas of the hotel were not as clean as what we consider the "Hilton standard."
Excellent service, clean, nice room, quiet, relaxing. No.
I liked the location...extremely close to the airport. The bed was a king and plenty big for a tall man like myself. The first room I recieved smelled like smoke...I returned to the front desk to ask for another room. The lady at the service desk got snappy with me and reluctantly gave me another room. I will definetly will inquire whether they allow smoking at the hotel before I rent in the future.
Very clean and well managed hotel with friendly staff. We have not stayed in the Ramada type hotel often. Our most frequently stayed hotels would be the Embassy Suites, Hilton or Hyatt. This was a surprised clean and comfortable hotel. Maybe the Wyndham takeover of the chain really adds value and quality to Ramada. Hope it is the same across the whole chain.
Shuttle from and to air[port was nice. The guy in the breakfast area when we had breakfast was RUDE.
Location and access to freeways Age of the Hotel is truly showing. Overall cleanliness was less than adequate (LTA). Exercise area was LTA, restaurant was LTA, resturaunt staff was LTA, no jacuzzi to relax, front desk staff not at all helpful, room cleanliness was borderline, hallway floors are uneven and barely wide enough to fit two people across, TV remote never worked, faucet handle broke off when I used it the first time.
The beds were comfy The breakfast was poor at best. Breakfast staff was rude. Wouldn't refill food toward end of breakfast time even though lots of people wanting to eat. Staff wanted us out before finishing our breakfast.
I liked that the hotel is right off the freeway. Close to lots of shopping, activities, and restaurants. I was there with a family reunion, I thought the hotel could've been more accommodating. We got a lot of complaints about noise, of course we would be noisy, It's A Family Reunion!!!! Putting all the reunion guests in one section of the hotel would've help with the noise control. The hotel staff did allow us to use an empty banquet room one night to gather in which was greatly appreciated.
King sized bed with feather pillows, nice furniture, friendly staff, very good continental breakfast. Off season (february) was a good time to get a room practically on a floor by itself so very very quiet. Had a great stay. One small issue with the shower water temperature fluctuating, but otherwise was perfect!
Very slow front desk service. False fire alarms. 3 in one night. Hotel didn't care. no explanation. Very entry level hotel for premium price.
Nothing The man at the front desk was unfriendly and not helpful at all. I get there and hotel is overbooked but font desk dude, who is really tall and has dark hair but do not remember his name, was awful. He blamed the issue on the third party website and the other group went out of their way to help but when I tried to talk to this guy he would take no responsibility or even say he is sorry for the situation. Then when I was asking if there was a way he could double check or have any idea of what I should do he walks away when I am still speaking with him. A hotel that does not have customer service is not a place anyone should want to be.
Rooms were clean. The room description said there was a fireplace...there isn't. They charge an additional $70.00 for "incidentals" and claim it will be returned at checkout. It is returned at midnight following checkout.
Everything was clean the food was great and the staff was always polite and friendly.
We liked the well appointed rooms with very comfortable bed, exercise room and complementary breakfast The was a lot of partying across from. Our room after midnight. I think there was a high school reunion. You other guests should be in rooms removed from these groups
Staff was excellent. Hotel was above average for the money. I will stay here again next time I pass through SeaTac. It's much better than the hotels near the airport. It would be better if it were free......
price,comfort, wife liked bathroom, better room on 2nd stay on 2nd floor,,good chinese restaurant next door. good breaifast selection. location
Close to airport, shuttle service & convenience to restaurants. Nothing
Room was nice with good amenities. Breakfast was well stocked with a nice view of the golf course next door. We arrived too late for the Managers reception but it had a nice setting as well. Nice water pressure in the shower. Spa/hot tub area closed for remodeling. Weird location tucked back in the corner of a shopping center.
Staff was very helpful and polite. Good restaurants nearby It was perfect for the money.
This motel was clean and comfortable. Good value for the money. Free airport shuttle service every 30 minutes was greatly appreciated. Check in was very slow. It took about an hour due to heavy volume of airport passengers whose flights were unexpectedly delayed that were directed to stay there by Delta Airlines. There was only one desk clerk on duty and it took her a long time to register guests.
We had to find a hotel for the night after a garage fire forced us out of our condo for the night. The Best Western Plus Plaza by the Green was so clean and comfortable - seemed new - we all slept really well after a stressful day. The front desk clerk had excellent customer service skills - we felt he was very friendly while juggling 3 guests at once, and he was very accommodating of our needs for an airport shuttle the next morning. We checked in around 9pm and I was happy to see a late-night cookie offered in the lobby - nothing like a little chocolate to help me count my blessings! Hot breakfast was plentiful and delicious and enjoyed with a morning paper and a relaxing view of the golf course. I would stay here again for the great value, free parking, shuttle service and close proximity to the airport.
Nice staff. No usb for charge cell phone.
Staff very friendly and courteous. Evening cookies and manager's reception was nice. No microwave in room. Room was on small side. Breakfast was monotonous after two days!