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friendly staff, very clean and good access to local restaurants smoking room, I am surprised there is smoking allowed in a CA hotel?
They had complimentary cookies and popcorn at check in. Our room was very spacious and clean. On the first try our key card didn't work, then after our key was reprogrammed we were not able to get in, the bathroom door blocked the entry way. The staff was super busy with checking people in and there was no sense of urgency to get us in our room.
Fairly good location. 1) Ant infestation in room. 2) Small bathroom sink. No room to put toilet items. 3) Breakfast was terrible. Watery scrambled eggs, cold potatoes, same menu every day. Low quality selections. 4) Asked for quiet location and was put into one of the busiest areas on first floor near employee area, laundry and renovations. They completely ignored the request. 5) Was there over a year ago where they were replacing carpets on 3rd floor. The project was still not completed on all floors. 6) Was able to open a window to get fresh air, but there is no screen installed on the window. 7) Heard a story that a local inspector was threatening to shut them down unless they quickly implemented corrective actions. One gets the impression that the owners are cheap on preventive maintenance and only respond when forced to. The hotel seems busy, and so I speculate that they are making money and could afford renovations on an ongoing basis if they wanted to do them. 8) Very limited selections on TV.
My room was clean, neat, and suited my purposes just fine for my trip. The bathroom is large enough and has a tub which is important to me since I am a bather. The staff was friendly and courteous, helpful. I didn't use the breakfast room but it was full and active when I walked by. The only thing I had some difficulty with was the tub stopper. It wouldn't close tight enough to keep the water in. I had to put my heel on it to keep the water in. I reported the need for a repair at the desk when I left Saturday morning. Small inconvience - I would stay there again if in the future.
Nothing this hotel picture on the web did not do it justice, will never stay there again................... Every thing
the Saturday day clerk was indifferent to another customer and myself during interactions
No iron in the room, but there was an ironing board. Smelled a bit. Sketchy dudes hanging out in the lobby from 8pm until at least 11:30 when I went to bed. Not sure if they were undercover security or if watching Netflix on their phones from the lobby is better than being in their own rooms.
Poor wifi remote to tv didn't work tv screen kept jumping towels smell
Nothing didn't stay after seeing room conditions. Stains on the sheets and strong smoke smell made us leave after we saw our room. Building was falling apart. Worst hotel I've ever been to glad I didn't stay the night. Wouldn't recommend.
Updated furnishings inside the room (queen bed, microwave and frig, Jacuzzi bathtub) with exception of two old, worn arm chairs. very good bathroom facilities. No noise insulation, small, tight parking lot, other guests warming up their diesel pickups for 15 minutes at 5:30 am. No complimentary breakfast. Inconsistent maid service. No cable TV guide in room.
Staff very friendly and helpful.
Older well maintained property which was very clean. The manager telephoned me at 9:30 p.m to ask when I would be arriving. Hotel requires 2 days notice to cancel. There is no real breakfast and the price is too high for the product.
The pillows were ok, so was the shower. Just don't stay here, unless you have to for maybe $50
The room was great! Nice and clean. Nice tv and good location. The staff when we checked in was a bit rude but the man who checked us out was very nice
The look of the hotel The check in staff
Nice pool, spa and exercise facilities. My kids had a blast at the pool - it was nicely heated and they enjoyed it despite the cooler February weather. Our room was below one of the hotel's restaurants. 6am on a sunday morning and isn't a great time to be woken up to the sounds of tables and chairs being moved. It's an old hotel so it's pretty loud. When I checked out they gave me a bit of a discount and said that when we checked in that the front desk should have warned us that our room was loud... they really just shouldn't rent out the rooms or if they do charge less.... but they'd rather put guests in a position where they have to complain to get a discount. Even with the discount if was an expensive weekend that wasn't as restful as you'd expect for the money.
Location - close to everything including freeways. Facilities were excellent -- pool, exercise room, etc. They treated me like a second class citizen because I booked not directly through them. Promised me a fridge and I had to find a facilities guy who didn't talk to the front desk to get one. Told me there was a free breakfast buffet, but then it wasn't free.
Staff was very good. Room service excellent and the pools were great. I asked for a taxi to take me to SFO. Instead of a taxi, they had reserved a sedan which was more expensive than a taxi. I thought it was a little bit cheesy. I'm sure that some people want to drive to the airport in a fancier car but they should specify. I asked for a taxi, not a town car.
Wonderful location. Grand old building which has been well maintained. It had been some years since I last stayed there and the place seemed in better shape than it was.
Stay was great wished new more about it before we got there to enjoy the facilities Food prices were a little high
Loved the look of the place from the outside..altho you quickly feel like an inconvenience being shuffled out of the way. The hotel is rich with history and has very nice decor..the room was big, with a big bathroom. The trexk to the room was ridiculous, having to take two elevators and very long walks on different levels while carrying your things. The room floor needed vacuumed, you could feel stuff on the carpet. After we checked in, we left to go get dinner and you can't get out of the gate without a special card given at the front desk. Well guess what- oh, and it cost $30 for this parking privilege.
The Sunday buffet at the Meritage was very good. The lap swimming in the pools and 3 free hours of childcare included in the resort fee was also very nice and an unexpected bonus. Ridiculously overpriced for what it was. $26 resort fee and $30 valet fee on top of over $200/night for a tiny old room that wouldn't even pass muster at a Best Western? The room was awful - outdated, small, old, musty and generally uncomfortable. Noisy from the hallway, the bed was saggy, the comforter stained and 2 adults plus a baby in a crib were way too many to fit in a tiny standard room.
Our oasis on the hill! The Claremont is a special place and I return there whenever I can; the location is central yet private and the staff is friendly, attentive, helpful and genuine. Each staff member, from the housekeeping staff to the manager, smiles and greets guests and is not only ready, but willing, to make your stay enjoyable. When there was an issue at check-in with the room assigned. Frank Flynn quickly and apologetically gave us another room with no question. In chatting with Fracesco (I'm sure I have not spelled his name correctly-my apologies!) in the lobby, we told him we were headed into the city the next day; he not only cautioned us about traffic and crowds in the Golden Gate Park area due to a concert, he recommended alternative areas to visit-and when he saw us a couple of days later, he asked how our trip went! A special shout-out also to Mohammad and Zachary who took care of us for breakfast in the Meritage restaurant-their service standards and guest treatment should be the envy of fine dining establishments everywhere. They made the start of our days happy and pleasant and really made an impact of the pleasure of staying at the Claremont! The charm of an old beauty like the Claremont is also sometimes what makes you miss some things you might find in a newer hotel; the HVAC system can be unreliable and loud, the bathroom does not have an exhaust fan, etc. But having noted that, the graciousness of the wide hallways and high ceilings easily make you overlook those modern facility differences!
Nothing Dirty, smelly, and very noisy. We did not have a good experience staying here at all.
Location The didn't honor the price I had on my conformation and charged me more.They claim to only get the reservation from Booking.Com and no prices.
Had an excellent time. Would definitely go back.
They had my reservation listed as 2 double beds, when I in fact reserved and paid extra for the king deluxe room with a balcony. The receptionist acted as if I did not have a king reserved, until I physically showed her my reservation on my phone. At that point she then took responsibility for putting us in a king room like we reserved and paid for. Ridiculous.
I like how this establishment did not honor my booking they gave me a ridiculous excuse and shoved me out the door Fred the supposed manager was very unprofessional he tried to justify his BS by giving me two cookies which I almost threw at his face
Beautiful location on Marina. Staff is friendly. Infrastructure is old. Wireless is spotty.
- staff is terrible. The staff said that the reservation with 3rd party cannot received Hilton HHonor benefit. very Sucks - Room Service is terrible as well. Try to connect a lot of time, no answer.
Price was solid, room was clean, parking was free. Could hear everything going on around my room, woke up multiple times by random folks around my room. The hotel is fairly dated. The bed was not comfortable and nor were the pillows.
Excellent family pool and hot tub, comfortable beds, easy access to a walking path on the waterfront, exceptionally friendly staff There is no complimentary breakfast, not even a box of corn flakes and coffee. Breakfast buffet was very expensive, so we drove out to a grocery store for food. For the in room coffee maker three guests received three packets of coffee and 2 creams!
The location was beautiful Restaurant and bar staff were extremely rude. Warning if waiter offers coffe and orange juice to be filled in the cups on the tables it's $5 each glass. our bed sheets were dirty and had black crumbs inside when opened it. There were also hookers roaming around at night.
I booked and paid for a king balcony room and I didn't get that The hotel claimed that Kayak was responsible for the booking hence they couldn't accommodate my request for a king bed since they didn't have any available. I couldn't cancel the reservation neither so I feel I was robbed. I've use this site multiple times but I'm never using it again. I was robbed since the quality didn't compare to what I paid.
Upon first entrance, the rooms were very clean...although the hotel, windows and doors were disgustingly dirty. Staff at check in were amazing. Bed was super uncomfortable...pillows were flat and lumpy. The walls were super thin, so you could hear everything. Terrible.
the rooms are nice that the parking cost $15.00 per night
We wound up here by accident--my mom was very ill and having emergency surgery, our train was delayed...I am disabled, in a wheelchair, was exhausted and traveling with my even more exhausted 7 year-old. We arrived to the friendliest, most patient staff ever...there was no rushing us and they simply helped us get to our room and rest. They were courteous and genuinely helpful at a time when my tank was well beyond empty. It was a wonderful place to recharge during a very difficult time! Very high marks to the staff!!! The rooms were also immaculate and extremely comfortable.
Nothing I do not plan to use Hilton if I can avoid it in the future.
The room was nice and clean. Staff was a little rude, and didn't really want to help us out. Also the additional $50 a night for insurance no one told us about. And they charge you $18 a night for parking whether you park there or not. The food wasn't the best, I've had better food at a complimentary breakfast buffet. Definitely not $17 worth. The people in the room next to us were smoking weed and the entire hallway reeked. For what you pay, I expected more from Hilton.
Pros : Animal friendly while still being upscale they provide water and food bola and a pet bed Breakfast in bed Super accommodating Very friendly staff Pool and jacuzzi mini fridge didn't work so well (we brought a cooler though) No air circulation in rooms. VERY STAGNANT. But it's a hotel so I didn't really expect to be able to open windows or anything, just a general pet peeve of mine
Everything apart from parking $18 to park is kinda ridiculous when your already a paying guest staying at their hotel. Basically s back handed way to make their room rates look cheaper. They reduce the room rate by 20 bucks and then add a $20 parking fee.....
I arrived at 2ish, was really hungry, and went straight to grab a drink and bite from the restaurant. It was nice to know it was open. After such a long drive, was not in the mood to get back into my car after checking in to go look for an outside restaurant. And especially, the room was ready didn't have to wait til 3pm. Thank you 2 things I didn't like.... 1. Once I got into the room wanted to relax before heading out to a business dinner. I believe there was a basketball tournament. I can hear the kids out in the hallway being loud. 2. I think your prices at the restaurant are a little too pricey.
Beautiful view from the 10th story of the Oakland hills First night we arrived to an open bottle of almost empty wine in the warm fridge which caused the room and fridge a near permanent odor. The a/c durino our stay seemed to only work 70% of the time. 2nd day the shower was draining so slow that the water reached your calves and it took to days to be fixed. The door to the bath room was near to falling off its hinges. The fact it cost more than the much better crown plaza hotel and paying 15$ to self park. I wouldn't recommend this hotel, I'd suggest the crown plaza down the street.
We reserved a king room; we were given two doubles... "All sold out."
I really liked everything about this place. My room was very stylish, and it came with all the usual amenities. The room was smaller, so I'm not sure if I would be happy there if I had to share the space with someone else. I don't know if all the rooms are that size, or if I just got a small room because I was by myself. For just me, it was the perfect size. The AC works well, which I've come to learn isn't a given at many "upscale" hotels. The staff is very friendly and helpful. It is right in the center of everything in Berkeley, so there are plenty of restaurants, drugstores, cafes, etc. within walking distance. It is conveniently located next to the downtown Berkeley BART station. I didn't have a car, so I didn't need to deal with parking, but I imagine it's not easy or cheap. The restaurant has really good food. There is plenty of seating in the lobby/bar area to meet with people to discuss business or have a couple drinks. I just really liked it here. They focus so much on helping each customer as much as possible, that several of us stood waiting at the check in desk for a really long time while one obnoxious customer waxed poetic about all the things he wanted to do while he was in Berkeley. They need to be more conscious of calling for help when a line starts to form.
Conveniently located in downtown Berkeley, across the street from the BART station and a couple blocks from the Cal campus. Some nice restaurants and bars nearby. Very nice accommodations and this was the quietest hotel I've ever stayed in. I never heard a single sound outside of my room. Rooms are a bit small but still very nice and comfortable.
Every staff member I encountered was smiling and went out of their way to say hello, open doors, offer to help, etc. Very impressive!
Clean and vast room, everything working as it should.
Rooms were fine. Hotel was clean. Reception and bar service awful. Card keys did not work. A/C stopped working. Small, crowded lobby. Shattuck area is not inviting.
Bar & restaurant were under renovation-- if I had known at time of booking I would have stayed somewhere else
Since my son started attending Berkeley two years ago, I only stay at the Hotel Shattuck when visiting him. Thus far, I've stayed at there six times. I have NEVER been disappointed in the accommodations. Admittedly, some reviewers complain about the price. But, hey, considering the location, accommodations, staff, and amenities, I'm not going to complain.
I've stayed here several times over the last few years; I had a flawless, enjoyable experience each time. This last trip they even held some rather bulky packages / equipment which had arrived a week early for work, without question. The staff is always friendly, rooms are immaculately clean, and the location (right across Allston from the Downtown Berkeley BART, a block off Berkeley's campus, and close to several good dining experiences) is excellent.
Location. Front desk service was horrible. Room Service was worst. Terrible food. Had a hair in it. Oatmeal was lumpy Service was way off.
Excellent service Room a bit warm on 8th floor
I only stayed one night but it was very nice and I liked the breakfast.
I really liked the breakfast, the fact that there was two separate rooms with a pull out coach was amazing too. Really pretty pond through out the hotel.
Really enjoyed our stay and the valuable local information from Victoria the lobby ambassador.
Spacious room, very clean and quiet. Hefty valet charge--but no other parking options (like a parking lot), which for a suburban hotel is odd and unexpected.
Excellent service, location and I would recommend it to others!
Manager's reception Tuesday nights. If you have considerate (quiet) neighbors on both sides and above you, and you don't want to sleep in, this hotel is fine. Thin walls and ceilings. Old carpet. Did not get room I requested. Food at the bar is average at best. Housekeeping started knocking on the door at 8:15am.
The room was large, clean, and bed comfy. Just what we wanted. Check in was a breeze, and the indoor pool was lovely. There was no blow dryer in the room, just a minor thing. And also no towels are available at the pool so bring some from your room! The biggest problem we had was at around midnight someone jiggled our door handle and tried to come in. I looked out the peep hole and saw a staff member walking around looking confused. our phone has just rung minutes before that happened, waking us both. Also, we had our do not disturb sign up but the maids still knocked and tried to enter early in the morning.
Location,restaurant and room.
Excellent bed, television, cable tv selection, fast and consistent wifi, pool and hot tub. Trader Joes across the street to stock the in room fridge. Inexperienced restraunt staff, across the board.
fair service and facility.
This hotel has functionally become my second home. My husband and I are both from the bay area and this is the perfect spot central to all of the grandparents. The rooms are very comfortable and spacious. The service is excellent. By far, my favorite thing about this hotel is that it has an amazing gym with everything you could possible want. The kids world, made my children want to move to Walnut Creek, they loved it and want to know when we are coming back!. Cant say enough about this place, we love it!
with club sport connection - good facilities for excercise/relaxation clean, well-tended facility only valet parking - or try to find something out on the street and walk...
Luxurious. Friendly. Paid almost $700.00/2 nights. I only used it to sleep so it was not worth it to me. The parking fee seems too much when hotel fee is already high. The toilet paper is rough. They checked me out for a different persons room and when I called it took them a while to find the mistake.
Pool and spa area are beautiful. Rooms are very comfortable and spacious. Great location, close to freeway and BART. 20 dollar per night parking fee. Our room had a view of the kitchen roof.
Michelle (i think that was her name) upgraded us so we could get an early check in; our reserved room wasn't ready. Other than Michelle, the other staff was apathetic and not particularly helpful. E.g we went to the front desk to request the shuttle for 15 mins later. The shuttle driver was there and said, "I was about to take lunch, but I guess I'll take you. It has to be in 15 mins." We came back 15 mins later and waited another 15 mins before he took us. There was another valet/shuttle driver so not sure what that was about. It was Sunday afternoon, not busy. We were also charged $10.85 for a beer and a smart water from the mini bar even though we never opened the mini bar. They did reverse the charge after I saw it on my credit card statement and called but seemed sketchy. Overall, it was disappointing. I'll stay the Renaissance in walnut creek over this place.
Location is convenient. Check-in staff has as much personality as a cardboard box. Hotel isn't super clean and lighting fairly dismal.
extensive breakfast, plenty of food friendly staff afternoon cookies, a nice touch free parking, a real plus room clean except for carpet near bed :((( the building is a little 'old' see comments on other side
The lobby obviously had been renovated. The breakfast was a cut above for that kind of establishment. When checking in I was told that I wouldn't get any IHG Rewards points for my stay. Apparently, if the reservation is made through Hotels.com, there are no rewards points given to the guest--the very person who is paying the bill and to whom the points should be given! I don't care through whom I book a hotel room; I don't even think about it. Hotel rooms are booked through some sort of intermediary all the time. That's how the hotels fill their rooms: they use booking agents to get their rooms in front of the biggest audience of potential customers--duh! The most irksome thing about this is I purposely chose the Holiday Inn Express OUT OF LOYALTY. Why would I ever chose an IHG property again when they don't count every stay I make, every dollar I give them?
Great prices, clean, excellent buffett breakfast, good location, and parking garage! Loved our stay!
Everybody was very polite and made us feel welcome. The room was very clean and comfortable. It was a pleasant stay.
We were thoroughly pleased with our stay. From the breakfast and lovely grounds, to the extra friendly staff, our time there was very enjoyable.
Efficient, clean and comfortable. Very well located for my needs. Good price. Staff very friendly and helpful. I stay there at least once a year since my older son lives around the corner but does not have space for me. It would be nice to have some vending machines/ice on the first floor.
The staff was very friendly and helpful. They were very patient with us sorting out the various family names, who got what rooms that multiple bookings thru hotels.com caused. Key card glitches. Seemed like every time we left our rooms someone's key cards weren't working when we returned. Also, rooms could use a little updating, starting to look a little worn.
free shuttle transport to the shopping district and town
To be fair I'm a Marriott person and the Walnut Creek Marriott was full. This hotel isn't bad at all, it's just not the Marriott! ; ). Clean and kept, just if you are a light sleeper, make sure you don't get a room facing the freeway.
I love staying at the Walnut Creek Marriott! Every time I stay there the staff shows the most gracious hospitality. I always feel like I'm visiting friends every time I'm there. I am very particular about the hotels I stay in, and this is by far my favorite one. My room is always clean, and the area is always quiet. I can't think of a problem I've had that the Marriott staff resolved without issue because I've never had a problem with any of my reservations, room service orders, or special accommodations. Oh! I can remember that my most recent stay was the result of an unfortunate situation, and the staff gave me a complimentary $10 credit for a drink at the bar. I know it's small, but the gesture was nice; they acknowledged how upset I was and made an effort to brighten my day... that drink definitely helped! They new I needed it hahaha In any case, Walnut Creek Marriott is and will always be my first choice. N/A
Gym Price of breakfast
The service was outstanding The rooms could use updating
Good location to freeway. Decent rooms. A bit overpriced for what you get, but in range for the area. Valet parking only @ $21 for one night. What they didn't make obvious is that there is free parking nearby.
Hardwood floors, bath amenities noisy room, clicking sound all night, I was in a room located behind the elevators so I heard them running THE ENTIRE NIGHT. Updated hotel but I doubt I'd stay there again.
staff is very nice. First, had to move rooms, heat not working in the first. Second room, some TV channels not working. The place is newly renovated but the work is marginal in places, for example, in my room the composite floor planks (no carpet) had gaps to the subfloor. Been at this hotel a number of times, not sure its the same.
The Rose Garden Inn is exactly as advertised on its website: it is a peaceful, quaint "village" style hotel -- a nice place to come home to. It is protected by a security fence and has off-street, complementary (not protected) parking. The staff is super friendly. Our room had a king-size bed and a king-size sofa bed. The furniture is not new, and there was a clothes-iron burn on the carpet -- it was like coming home! You can hear the people in the room above the same way you can hear them when you are home, but we stayed in an expensive hotel in San Francisco last night, and people were yelling in the hallway in the middle of the night -- really, you depend on people to be polite. And you have to relax about it. Coffee in the room, microwave, box fan, luggage rack, fridge, and a gas FIREPLACE! The room was not bright like a Hampton Inn or a Holiday Inn, but it was cozy, low price, spacious, and clean. I come to town frequently to visit my Mom, and I'll be staying here again.
A call from the front desk ten minutes before check-out to remind me when checkout was.
I really loved the place. It's quaint and gorgeous and a very serene setting. I was doing business at UC Berkeley and was able to walk from to the university. It is not as sterile as other hotels and has a lot of character. The rooms are a little small but were fine for what I was looking for. The price was right and it is overall a very pleasant place to stay. If I ever venture back into Berkeley I already know where I'm staying. I didn't have a microwave or refrigerator in my room but I had access to a microwave in the lobby and was able to keep my beer cold with ice.
Staff was friendly and helpful during check in. Breakfast was great! Choose this option if you can. Freshly cooked sausage, bacon, and eggs among many other items. They also offered fresh baked cookies midday. Location was close to Oakland where we spent most of our time. Rooms were well kept. Wi-fi was good. Room service was delicious, but pricy (through an outside vendor). A bit confusing to figure out where the main office/concierge was from the parking lot because the inn has many small buildings. I picked the wrong building at first. An arrow sign pointing to the concierge would have been nice. No AC, but there was an operational ceiling fan and open window are enough to cool the room. 2 small parking lots on either side of the property. Thankfully, we always found a spot.
The staff is friendly, welcoming, laid back, and very gracious. Our room (the Honeymoon Suite, I believe) was enormous and had some charm. It's great to be walking distance from campus, and to have offstreet parking (although we had to use street parking overnight 2 of our 4 nights at the Rose Garden Inn). Breakfast is very good -- although there's no change day-to-day, so it gets a little boring if you're staying multiple days. The Rose Garden Inn is quirky & seems a little bit down on its heels. There was dust under the sink (which is in the room, not in the bathroom -- not even close to it) and there are places in & around the tub where the plaster suggests water leaks. Worse yet, untold thousands of gallons of water are wasted because the faucet & shower aren't water-conserving and the water just gushes out. And the difficulty sending a fax proved to be a problem for me. Our 3rd floor room was lovely, but too hot to spend much time in the bedroom during the day and early evening. The ceilings are high, so it would have been a challenge for some guests to negotiate the multiple flights of stairs to the third floor. The staff is lovely -- but, that said, the fax I sent myself (twice) finally arrived 2 days after I'd sent it; this should be an easy fix, but I'm not certain it will be. I'd stay here again, but it wouldn't necessarily be my first choice.
Like staying in an old Victorian home. Surrounded by tended gardens , with a courtyard and airy breakfast room. My room had an old-fashioned appearance and a gas fireplace. Staff was very friendly and accommodating. location is great, a short walk from UC Berkeley. Parking was a bit tight. My bathroom could have used an upgrade, but worked well.
Super relaxed in the middle of city chaos....thank you
The room was large and had a window seat and a fireplace. the breakfast was great--real scrambled eggs, crispy bacon, sausage and fried potatoes as well as fresh pinapple and all the other usual ammenities. It was a perfect location for visiting my son's family in Rockridge--and easy drive. There weren't enough parking places. The sink was so small with no counter space (though they did provide a little cabinet over the toilet. the double bed was comfortable for one but when my husband arrived we sank in the middle. It would have been nice to have a place to plug in cell phones, etc. on both sides of the bed. A person we know who stayed there complained about having a very small room but we were in the main house and didn't have that problem.
exterior stairs are uneven
A great introduction to the Berkeley scene for my grandson from the East Coast to check out my Alma Mater. An unexpected upgrade to the suite on the top floor added a special sparkle to the occasion. Walking distance to the campus was a great convenience, and several choices of nearby unusual restaurants made us wish we could have stayed longer. The layout of the breakfast area was a bit confusing; it took a while to figure out what was available and we came at a rather popular and congested time.
Rooms have been updated sometime in the last few years, it appeared. My room was reasonably comfortable and included both a mini-refrigerator and a microwave. The price of my room was very high for this grade of motel. Some items showed signs of wear, although overall the room seemed reasonably well-maintained.
The room was very spacious. Liked the full kitchen, it's very helpful when traveling with children. Very quiet and relaxing at night, complimentary breakfast was great, convenient location with shops, theaters and restaurants within walking distance. The room was spot clean, overall a great experience. The shampoo and conditioner didn't work for me and it would have been nice to see a little more color in the room(my personal preference).
Great rooms for a family. Nice accommodations. My kids love the breakfast.
The gym and breakfast was the best. It was also great to be so close to dinning and the freeway. Maid service never came. Was a little disappointing.
Our room was fantastic. We paid a little over $100 and we were put in a room with a nice chaise lounge, a comfortable King bed, and (to our surprise) a kitchenette larger than the one in my first apartment! It comes stocked with all of the dishes, utensils, pots and pans you need to cook full meals! The staff was helpful, and they had no problem accommodating my request for no down pillows (I'm allergic). Overall, it was a fantastic stay at what felt like a luxurious hotel. We will be looking to stay here again when we come back to San Francisco.
The rooms were clean, the bed and pillows were very comfortable, and an extra blanket provided. Everything I used in the kitchen and living areas worked well, and the room was efficiently designed. The front desk staff was extremely pleasant, the made-to-order omelets were very good. I liked the close proximity to eateries and easy freeway access. Ample parking. Key card readers at all exterior doors worked well (not always the case, so happy to see). My room had an extremely noisy bathroom fan and the shower did not drain properly, so I would stand in 3 inches of water at the end. There was no ice when I got in, so I turned on the ice-maker, which was very loud the first night. The noise from the adjacent rooms shower was a very high pitched squeal (they showered at 5am).
Drove up to parking lot and knew my car was not safe there, ghetto people just hanging outside rooms. ??
Friendly staff. Uncomfortable bed.
Filthy, old, worn out and run down!!
Beds were super comfy. Employees overall weren't very friendly. The guy who checked me in at 1 am was friendly. Others when I went to the desk to ask a question they didn't look up and greet me unless I started speaking to them. I work in the hospitality industry and this is not the way to treat guests who you want to return or give good reviews.
Good location, good price Parties going on each night at the hotel. Loud music, I mean really loud. Police came to take away one party attender. Didn't feel that safe even though security was on site.
Staff tried their best. They were competent working with what they had. Horrible Internet
The beds were comfortable and linens were clean as well as the facilities. However the swimming pool was out of commission for some unknown reason, in spite of it looking quite inviting, but it was closed. The plumbing needs attention, lines were reversed and no drain plug for the sink.
It was overall good I had not one but three bad run ins with Maria. She was just rude and made us feel like we were a bother. We had a question about the rewards program and she said she would have the other lady at the desk help us later what that doesn't make since your not doing anything, so we just left we didn't even stay the last two days at the hotel. Oh the house keeper was awesome
Absolutely nothing Everything
What did you like? You were one of the only hotels with an indoor pool in the area. We booked two rooms next to each other for our family and a group of teen-age friends. With the door open the rooms felt like one contiguous room; it was easy to go back and forth. The outside patio was very nice and no one else was using it. The front desk staff were very nice. We liked the lobby; it had several areas, including a fireplace that felt homey. The housekeepers were very courteous. What didn't you like? No negatives.
comfortable bed. Great shower and bathroom. clean. The front desk people were very pleasant. Only one sink. no refrigerator. for two nights our phone didn't work and after 2 calls they brought a new one that did work. The cheapened it up a bit. No longer have a free breakfast like they did a year or two ago. Bunch of noisy teenagers with a ball team on Saturday night. Not as good as when we stayed a year ago. Breakfast with eggs was $14--no thanks. Still a decent place but not 5 star
Clean with friendly staff easy walking distance for myself which is hard being disabled. So close to the freeway our view was of traffic all day n night
Courteous staff. Ice machines. Dining area. Would have liked a small refrigerator in room. Would have liked free snack, fruit and yogurt with coffee in the morning. Would have liked block out curtains between the exercise area and the bar/entry area. Would have liked exercise bikes facing out, so that athlete doesn't have to face wall, having people watch her backside bounce on the treadmill.
Staff very friendly Nice bar Very clean No fridge in standard room No usb outlets Very hard, lumpy uncomfortable bed No separate recycling bins in room
Very clean Super comfy bed Great staff Very close to fwy Very modern Room was a bit small
Get a 1st floor room with a patio! Lovely lagoon area with fish and ducks. The lagoon is fenced with a variety of plants including fragrant jasmine, lemon, and orange trees. The bed is comfortable with down pillows and feather bed topper. Staff professional and friendly. The restaurant offers local and sustainable fare which is better than expected for a hotel restaurant. The vegetable soup was incredible! The pool is small. Hotel is located on highway and has train tracks at its rear. The restaurant has is not open continuously through out day hours.
close to napa the restaurant was busy. not enough wait staff. I like to adjust the blowers on the fan but its up on the wall so could not get to it. A bit expensive but good value for the napa area
Staff welcome and service, great cookie. Bathroom facilities had a couple of broken/difficult items
Bed was comfortable room was clean Terrible location, remote, next to a casino, pool was really sad
The facility and location are very good for me. This is the third time in four weeks I have stayed at this hotel. Each stay being two nights. The front desk staff I think even basically recognize me now. For this trip my wife had me in a king bed room w/a lagoon view, so a bit of an upgrade from my previous two stays. After the first night, I went to work and returned to my room and was disappointed w/the housekeeping. The shall/blanket from the bed was folded and put on one of the chairs, the sink/faucet/soap dish were still dirty, the bath towel looked to have just been thrown in the slot... I did speak to someone at the desk and let them know the disappointment, and was told that he wasn't surprised, that they were having difficulty w/the staff and/or short staffed. I kind of thought that was an odd thing to say when a customer is discussing a lack of service for the service provider to say they weren't surprised???
The emphasis on being green, recycling and water usage conscious. And the chocolate chip cookies! The spa was extremely small considering the number of rooms
Bed was comfortable No drinking water in my room
Breakfast ham, egg, & cheese croissant. Check-in person (yes only 1 person) was clueless. She would ask the questions but would not hear what you were saying nor did she listen to herself. There was no acknowledging that I was a Gold member. I had requested a room on the top floor. She called housekeeping (at 3:30pm) and they had nothing available. No offer if I would like to wait but gave me a 4th floor room. I asked for an upgrade (Gold member), "Nope, not available". Took 2 phone calls during my check-in and dealt with them totally before finishing with me. I ended up in a dark room with a 1/2 a window for 2 nights. 1 hour later I get a phone call, "How is everything?" I said "Eh, its OK". She says "OK great! Have a nice day!" I could have said "I have a cabbage on my head." and I'm sure her response would be exactly the same. She called again 10 minutes later and asked the same thing. I said "It is still just OK and you already called me." She said, "Oh, OK, Have a nice day." Again, asking the right questions, doing what the manual says to do, but totally oblivious to what is going on around her and could not care less. The room was old and smelled like feet. I saw quite a few people walk in the office to work but I don't think any of them realize that they are in the hospitality business. The cafe was typical and decent but are you kidding with the drink prices? $15 for a glass Franciscan Cab or Clos du Bois Merlot? The bottle doesn't cost that much. Too bad not a lot of choices in this area. May just have to drive further next time.
I liked that the staff was very nice and professionally as my fiance and I walked in and took the time to show us to our entrance after we parked I have no negative comments it was a great place
The Bistro We had problems with the plumbing. The bathroom sink gurgled all night long and made a gross mess in the sink the next day. The hotel staff didn't seem to care too much.
The rooms were really clean the bed was comfortable I was traveling with a service animal and the woman at the desk asked what type of disability I had which isn't something they are supposed to be able to ask