Low season | January |
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High season | October |
Cheapest flight | $32 |
Airplane had a caution light turn on so we sat 2hrs on the runway waiting to get it checked out.
Airplane had a caution light turn on so we sat 2hrs on the runway waiting to get it checked out.
The flight crew was excellent. The seats in economy were more comfortable than other flights that I have taken in economy. The only criticism that I have is the lack of food. Flying time was 5 hours and the inly food was a package of biscotti and some pretzel mix. You need to preorder food or carry it onboard.
I purchased the insurance but wasn't able to use it. There was no issue taking my money for if. Absolutely unacceptable!!
The boarding was easy, the crew was amazing, i just wish the onboard entertainment selection would have been better for such a long flight.
The flight, boarding, and check-in experience couldn't have been a better experience. However, I ordered food ahead of time pre-flight and there was no record of that purchase, no receipt sent to my phone and the flight attendant was pretty was pretty "whatever" about it. Luckily we were able to purchase onboard but it was annoying to say the least. Especially if there would not have been other food to purchase as it's a long flight, not to add the worry of whether or not I had been charged. Otherwise, pretty good experience overall.
The promised curbside wheelchair and baggage help both appeared, promptly and accurately. Check in and Security were both a breeze. We expected more comfort in First Class and we were not able to order our selected meal in advance, due to some glitch on your website. Entertainment was unavailable, at any level, except by making additional payment. At $1,000/seat, that seemed a little cheeky.
This flight had mechanical issues. I changed flights, which Alaska Customer Service handled beautifully. Then that flight was an hour late. I was originally supposed to land in San Diego at 730pm and I landed at midnight,
The windows were dirty on the inside. They looked like they were streaked with dirty water. It really affected the view. The boarding pass updated with my seat when I dropped my bag at the gate, but when I went into the Alaska app, it disappeared. Luckily I had a printed boarding pass but I had to stand in line to make dure it was still accurate because in the Apple Wallet it had reverted back to “name called at gare.” This is very stressful when trying to evacuate agead of a Hurricane! I pre-ordered food through the Alaska app and it didn’t register somehow do I slmost didn’t get my meal!!
All good. I appreciated quick service when I asked for some Tylenol and water.
Automatic upgrade to First Class based on my status with AAdvantage. Love you guys!
They separated our seats and moved us to the back of the plane. Hundreds of dollars and thousands of miles used and this was my platinum member experience.
AC barely worked on a 50 minute flight. It was very warm the whole flight. Flight was very bumpy and hard landing.
Got on the plane and then needed to deboard the plane because they didn’t have any pilots?
The flight was canceled two hours before departure, it took over five hours to rebook us on another flight.
Rough day of travel all the way around. Wrong info given to us multiple times and mistakes in their booking making our trip 10 hours longer than planned. I’m bummed because I fly Delta all the time and love them. Mistakes happen. Just bummed that this was a rare trip our whole family was traveling together.
Meh. A late flight meant I missed my connections, and a 2pm LAX arrival turned into gettin in after midnight.
It was good until there was a 3 hour delay because there was not any pilots to fly the plane.
Had to change aircraft due to a faulty door. Surprisingly it only caused about an hour and a half of delay. Delta handled this situation as well as can be expected.
Your crew could maybe answer the call bell at least one of the times I pressed it. I pressed it first time with 2.5 hours left in our flight bc my partner was hungry and wanted a sandwich. We finally got the sandwich with 40 mins left in the flight.
The Flight crew didn’t serve us until about 1.5 hours into the flight because of turbulence but after it ended it was fine to move around. They served us water only and snacks and then NEVER, NOT ONE TIME came through to collect trash until right before landing about 1.5 hours later. There was absolutely no need for that. They crew was just standing around talking and visiting with each other and really never tried to see if we might want something besides water or even try to come pick up trash. This is VERY unusual for a Delta flight but it was not what I would have expected for a 4 hour flight.
Good plane, crew, and flight. Boarding was a bit chaotic. Bathrooms were unacceptable. United DESPERATELY needs a new terminal at IAD.
Haven’t used United in a while. Was surprised with the free blanket and earphones. Service was great. Huge plane. 9/.row.
Delayed by 2.5hrs any longer and they would’ve had to honour their own policy for breaking their own rules and regs. Not cool, especially when I have an infant child that needs to stay on a routine and they get schedules.
To san Francisco it was ok. From sf to Manila it was horrible
Awful, rude staff. Their abrasive comments are unnecessary. Most seek a frictionless experience and will cooperate if you ask. Additional childish bullying of customers is not acceptable or tolerated. We had the same problem with our departure flight. We will never fly United again.
Very poor the plane itself was really old, slight smell that couldn’t be named. I didn’t even get a boarding pass UNTIL AFTER clearing security! Even then, they said when I get to my connected flight I’ll get my 2nd boarding pass there! A bit ridiculous!
No cooked food. Crew was not friendly and not that helpful
See my previous comments. I was probably booked in business but was moved to economy
Boarding was efficient. Crew was not pleasant and skipped me during a round of beverage service. Older plane with no seat back screens and I couldn’t connect to wifi or their entertainment offerings.
My flight was delayed for a whole day, so I lost a day of my vacation.
Baby cried a lot. Nothing anyone could do about it. Just part of flying.
For coast to coast travel the A321 and even the NEO, even in first class will never be excellent. That would take a B787 or 777 to accomplish.
The flight crew was fantastic! Which the seats had a small TV.
The foot ottoman cushion was missing on my business class seat.. the hydraulics is on its last leg & seat cushions do not have support or paddling. Heavily dented by butts
also wi-fi never worked attendant said satellite coverage is spotty over water ..... but we were over land!
I was unhappy with having the seat I chose changed at the last minute. I was moved to an aisle seat which did not recline and was next to the bathroom. The bathroom odors made the flight entirely unpleasant. Having carefully chosen my seat months before I was not pleased with my AA experience. In addition, they ran out of tea during flight service, really?
Dallas Hub. American taking ownership for their screwups instead of blaming their contractors and customers, trading their people, their call in service, reservation agents and their ticketing process. Make sure wheelchairs are available especially when the request is in their record.
The aircraft was on-time and plane and lavatory was clean.
My husband and I pre-ordered our food, but they did not have my husband’s order, and my cheese plate was very average. I asked for a blanket and was told they don’t carry blankets on domestic routs. The flight was on time and smooth!
There were delays on both ends. It made it less than excellent. This plane was great though
Both flights were delayed. The sizing of bags is crazy. I know it is advertised as a no frills cheaper option but it does feel like you are being extorted for money the whole way-- $20 dollars to talk to a gate agent? Charging for soda a pretzels? I don't think I will be flying Frontier again if I can help it. That said, all the staff were wonderful.
Staff members pretty horrible when boarding. No care for customers
The trip was good but the last minute changes I didn’t like because I had already talked to the attendee and they didn’t help me with my ticket I was having trouble checking in and when the time was up they help me but charge me for that and last minute luggage it was a small bag. After I was in the airplane I realized you were charging because the flight was almost empty and you have to get the money some how. Thanks for everything.
I was shocked that there is no Wi-Fi, my flight was changed and delayed multiple times. In fact, I’m still not home…
I did not like that people are purposely split ip who book at the same time because we didn’t buy seats. No other airline does that.
Frontier is definitely a good option for people traveling light or on a budget - just remember to bring your own entertainment and your own headphones if you need them.
The seats were dirty with crumbs and trash , looked it had not been cleaned up from a previous flight
Nothing about the flight was good. The crew was rude and unwilling to assist would never recommend this airline to anyone and for sure will not fly it again
The plane was very clean, the flight attendants were chipper and accommodating. It was roomy
There was extremely long wait times to check in my bags and pass through TSA. I almost missed my flights on several occasions.