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Wonderful mattress and linens. Room large. Breakfast room VERY crowded. Barely room to move.
Location, comfortable beds A couple unfriendly desk workers, not a big deal but would have appreciated more friendly service when checking out.
Front Desk Staff was very friendly and helpful. Breakfast area was nice, but a bit small for the number of people there in the mornings. Items ran out often , but were replenished in a timely manner. We stayed for 8 days and by the end of our stay the room was starting to smell musty from the air conditioner.
The breakfast was very good. I saved a lot of time by eating at the hotel. Breakfast was included. There were lots of cable channels, over 100, and free wifi. The sink drained slowly
1) Staff was attentive to provide comfortable stay at the facility. 2) Noise level was excellent and didn't intrude into the room. 1) I am very disappointed that my over - week long stay at the Comfort Inn doesn't count towards my membership points with their hotel group of which I'm a member, or with Hotels.com of which I'm also a member. 2) We had to re-validate our room keys four times during our stay, because they were not good after a couple of days...
My room was clean and comfortable Staff in breakfast area was not attentive nc many items were empty. Front desk staff replenished the coffee for us. Front desk staff in fact were very nice all days of our stay.
Room was clean and comfortable. Breakfast was very good.
Helpful, friendly staff. Good price We had a large block of rooms, half had smoke detector issues. Since of lack of a deep cleaning ever in the rooms. And that traditional Hotel overdampness.
Major Renovation - no lobby for watching the Super Bowl at the choice hotel of the Super Bowl.
Very clean & spacious room. Hotel employee at front desk was super-nice. Convenient location. All-around top quality! Nothing - it was great!
the cleanliness and comfort of the beds
Friendly staff No
This guest did not leave comments about this hotel.
price lack of ambiance
Great value. Nice and clean room, but not as amazing as some of this chain's newer properties. Front desk agent was very nice. Good location. AM breakfast looked great, although I did not eat. As always, their coffee is the best of any hotel chain. Housekeeping was VERY loud - slamming doors behind them and talking in the halls. Not a good choice if you want or need to sleep late.
The hotel staff were very accommodating, hospitable and friendly. The room was clean, and the beds were super comfortable. Everything was nicely decorated. Great place to stay.
Checkin was easy and fast. Loved the bed!!!! Clean and comfortable. Lots to eat around the hotel and walking distance to several great eateries.
Very clean & comfortable room Did not have refrigerator or microwave
Comfortable beds & location. Had run out of to-go breakfast bags.....no fruit left.
Nice staff. Clean. Good breakfast. Discount at the walk-to Applebee's. Little older hotel. Plumbing a bit noisy. But very clean.
How clean and friendly everyone was
Location, price Air conditioning in room couldn't get below 72 degrees
It was very clean secure and had a friendly staff Parking deck was 6 foot eight inches and had to pay twenty dollars to park my van overnight
Horrible service. Ridiculous terms and rules. Being charged over $200 for a false noise complaint, TWICE. Not even informing us about the charge whatsoever. Really selfish staff.
The staff was so welcoming and courteous we felt very much at home the minute we arrived! No late dining in hotel. However there were LOTS of great places within 2 blocks
The location was great, with an awesome view to boot. The room was comfortable and clean. I felt like I was staying in a cheap motel next to the highway when the occupants in the next room turned up their music and partied into the wee hours of the morning. The walls were thin enough to hear laughter, cursing, and singing... was very disappointed to not have a restful time.
The gum The room ... The bell hops
Close proximity to restaurants and sites, Long wait to check-in
My husband and I decided to book a room somewhat last minute on a holiday weekend. It was our 6th wedding anniversary & we were looking for something a little different than the past years celebrations. The first night, we were on the 5th floor, in a comfortable room with nice amenities. The next day, we decided to book another night & had no problems doing so very easily. My husband spoke to an employee in the lobby about possibly switching rooms so that we could see the fireworks. While we couldn't get a room on the side of the building where they shot off the city's fireworks, we got a great room on the other side of the building where we could watch all the fireworks on the horizon going off for hours. They gave us a sweet gift bag with snacks & since we were moved to the top floor, we also got access to the executive lounge, where we had access to free breakfast & all the other amenities offered there. It was great & we really appreciate all the help from the staff for making that possible. While we had one night of parking comped, the $20 a night parking fee seems a little steep to me. We live in a small town where there aren't even meters for parking, so that's a bit of an adjustment.
Was just passing through NC and needed a nice hotel gor decent price and I was amazed at the deal I got on a hotel that in my book should be 7 stars!!! Rooms.were spacious and modern, beds and pillows are very comfy, batrhoom very cool!!!
The staff was great. Always friendly and helpful. The location was perfect for our needs (we were attending an event at the convention center). The executive lounge was an excellent place for coffee & breakfast with a nice view of Charlotte. Our A/C in the room did not work. We called the front desk and they sent a gentlemen up to fix it. He came in, changed the filter, told us it was working now and left. However, the room never cooled down and I called down again. Unfortunately, we had left the "do not disturb" sign on the door from that morning and the technician was not permitted to enter the room. (we had left for the evening) So the air conditioning was never repaired and the only downside to our stay was a very hot room.
The view of the city was beautiful at night though walking to the Epicenter was interesting as a group of adults were two blocks up trying to panhandle on the one side of the street. Family stayed at the same time and said they had robes on there room and we did not. Also cold water in room was not cold but warm. Also housekeeping did not leave correct bath amenities and toilet handle was broken.
I love the fact the asked me if I wanted a high or low room..of course we took the high and the view for the 15 floor was amazing
Overall, a very nice hotel. Up to standard. Was not pleased with my stay. I checked in at 6:30 and none of the rooms were clean. I found this ridiculous and almost unheard of. I was not put in the room that I had originally booked which had bathrobes. The room they put me in did not so I asked for them three times. They promised they would bring them up and they never did. Very disappointed in the staff and customer service so I will not be staying here again unless I am reimbursed.
Valet is super I had a modified reservation with a better rate and the manager Darron acted as if I was making it up! Not satisfied with his handling of it.
Very clean. Friendly staff. Good food. Nice and comfortable bed!
Everything When I got there the room was clean. But the bathroom still had dirty towels in from the previous people staying in my room.
Bed was very comfortable and the staff was my favorite part. They were very helpful and nice. The place was very clean and loved the checkout time. My fiance and I traveled to Charlotte for one night to attend a concert. We pulled in and cones were blocking the entrance to self park which resulted in us using the valet service. Service was great but it was 30 dollars for one time valet. Very pricey especially for something we didn't want to do in the first place. Checking in didn't go as planned either, my reservation wasn't showing up but I had a printed and email confirmation. About 20 minutes later it was sorted out by having to make another reservation. The staff was by far my favorite part. They were helpful and patient even with a ton of people bustling around needing something.
I didn't like that I requested a room on a high floor with a nice view and wound up with one on the 7th floor with a view of a roof. I also didn't like that I had to keep pestering the hotel staff for a remote and the only way someone finally seemed to act was when I requested another room, one with a remote. The TV had the channel and volume button disabled so I could only watch the never ending hotel channel. It drove me insane and I missed my favorite TV show because 3 phone calls, a trip to the front desk, and an encounter with a gentleman on the floor taking care of something else didn't seem to be able to produce a remote. Why didn't the cleaners check previously that a remote was in the room? That is standard. I was also disappointed that the hotel didn't have wifi. Some computers, especially MacBooks do NOT have an ethernet port so they cannot be plugged in. I wound up having to tether my computer to my phone just to surf the net. For the price, this was a very bad experience and I will NEVER stay at this hotel again.
The staff was very friendly, always offered assistance, great place to take your family and dog, great location in Greenville within walking distance to many restaurants and places to do something fun, we recommend this place highly and planning on returning soon! Staff was amazing Rooms very clean and great views at charlotte Dog friendly they offer treats and water in the lobby Close to restaurants
I liked everything about my stay except for a few unfriendly and standoffish hotel employees and security staff members... When I first arrived I was greeted rudely by the security staff... There was an event/wedding under way, and because I was dressed in casual urban attire I was blocked at the front door until I informed them of my reservation.... The only people who were genuinely friendly to ke throughout my stay were a valet associate named Matthew and older Spanish woman in the gift shop and the young ladies at the concierge counter. If it wasn't for those 5 connections my stay could've been undesirable... Those individuals mentioned above, salvaged the negative impression that the security staff left with me....
Excellent location! Perfect walking distance from all of down town! Great view of the Panthers stadium. Room was generally clean. Received an unauthorized charge after check out of $20 for self parking after paying for a very high end hotel room. There were very few self parking spots and most of the garage was taken up with construction. There were plenty of reserved valet parking spots, but we WERE NOT TOLD about the $20 self parking and the $25 valet parking, so we just walked the extra distance thinking we were saving money.
Location, staff, room, shower, electric outlets (numerous and working well), complimentary morning beverages. Nothing
Staff was very friendly Rooms smelled like a 10 year old ashtray. Rooms are dirty and old. Very noisy. Forced valet parking. I love Omni but this one is bottom of the barrel
Concierge and staff were amazing! This is an older hotel, not what i expected for an omni brand.
Freindly and helpful staff no shopping nearby
Staff and the cleanliness was good but my room was broken for $200 I feel like I should still want to the Ritz I pay for a luxury Suite but I got a king size bed instead which was not luxury at all. I didn't like the fact they Park their cars in public parking. I specially don't like how unsafe our cars, it should be more the luxury to the higher class. Especially don't like the rooms since my room was old and outdated for the money I should just going to the Ritz. The staff was pretty good.
Great Service! Excellent Room, and Perfect Location in Downtown Charlotte, NC!
They have a lot of hidden fees they don't tell you about and also they charge for everything!!!
so the problem is next door there is a complex of bars and restaurants and the music blares and thumps thru the night ...got to bed around 2:00 am So cannot recommend
Location, Vallet Accommodations, dirty, furniture in room was broken and/or disheveled, low quality toilet paper, rough towels, accessibility into hotel after hours.
Excellent restaurant, beautiful room, friendly staff Poor guest internet options. No ethernet, mediocre / difficult WiFi
The staff was very friendly and the building looks and smells clean. I will be staying there again. The walls are very thin. I could hear the TV next door all night.
Newly renovated rooms Had a brief loss of water due to a broken pipe. Toilet leaked around the base
not very clean, AC is super loud
One of the worst hotel stays ever. For a 4 star hotel I expected more but it's a really trashy place . Stay at the Embassy and avoid this place.
This hotel is one of the most modern hotels that I've ever stayed and I love it here! The food and bar were amazing (a little expensive but definitely quality) and the staff was really welcoming and accomodating. I wish they would notify you a little sooner if they cannot honor the check-in time you request. I had a very early flight to Charlotte so I requested a check-in time of 8AM-9AM and I had scheduled meetings for 2PM that day so I needed to rest. Once I arrive in Charlotte, I receive a text at 8:40AM that my room won't be ready until 3PM so I had to roam around the city until about 1PM when they called to let me know my room was ready.
No complementary breakfast
Great location, right off the highway. Hotel was going through some renovations, which is a good thing. The rooms felt old. There was blog or some substance on the bedding in my room. I didn't notice it until I was packing up to go the next days.
Loved the fitness facilities, they had everything we needed to keep up on our workouts; nice "business center" with access to computers; very friendly staff; enjoyed the restaurant & outdoor pool lounge areas; very clean. Beautiful hotel. In the midst of remodeling so construction going on, but we were on one of the newly renovated floors, so it was very nice! Very comfortable rooms & beds, loved the large "rain" showerhead and having an actual shower versus the typical bathtub/shower combo. Great central location for all the sites and activities around Charlotte. Breakfast buffet was nice but a bit pricey for what was offered. Would have liked a larger variety and choices for the price. It seemed to take a long time to get meals when ordered.
It was very close to our venue of the concert at the stadium. Just a block away. But it was close to the metro station which had some shady people. But that's givin near any city area. There was bars and restaurants nearby. We had a good time. Just keep a close eye on yourself. But the view from our room was very nice of downtown. Especially at night when the building lights came on!
It was my first time in Charlotte, staff left a very good impression!
The location is a few blocks away from where I would prefer to be, but otherwise this is the perfect hotel for business travel
Great breakfast in the morning and great nightlife at the bar with amazing rooftop patio. Internet connection never really worked so we didn't make use of it.
No parking and pool is on same floor as upscale restaurant.
The location, staff, and room were great! Very helpful staff and comfortable beds. They only have 5 luggage racks, and there were non available upon check in or check out. It made it hard to transport our luggage with our 9-month old.
The staff was great. Marvin is an excellent staffer. He was helpful and friendly.
We really had a great stay there!!! The hotel and staff were excellent!!! The only complaint was the parking,,, the valet was great but wish they would have had a parking lot, but being in the city that is understandable.
The staff were all very friendly and helpful. The room was spacious and the bed very comfortable. Everything in the room was spotless. The location was very convenient. Breakfast provided lots of options and the staff serving it went out of their way to make everyone feel welcome. We were a bit surprised by the $22 charge for required valet parking but the valets were great. The morning we left, only one elevator was working, which caused a bit of a wait since we were on the top floor.
The layout of the room was great! And the bathroom was outstanding. The hotel was difficult for many members of our party to initially locate. All most everyone went to the Hyatt House, 2 blocks away, before finding the Hyatt Place. Increased signage is needed, given that the entrance to the hotel is not road side.
Nothing about this hotel is worthy of positive comment except the Valet Servicecleam Cleanliness. Service. Food. Beds. Quiet - the walls are paper thin. Elevator access - terrible. Response to problems - pass the buck. I do go to Charlotte a bit and I will NEVER stay here again.. Room was filthy with hair in the tub and used tissues behind the bed. The rolls were literally half baked dough. The beds could have been from the Spanish Inquisition. Worst of all was the front desk staff. While courteous, their answer was to pass the remarks on to Management and "see what could be done". Hey Hyatt - Don't make excuses, find solutions. It's called empowerment and unlike your hotel - It works!
Good breakfast. Accommodating front desk personnel when wine bottles needed to be opened. Key required for elevator ; didn't always work, card keys frequently failed . Very difficult to figure out where the entrance was, especially since it was in an area of one way streets.
The gym is actually pretty well equipped for a hotel. The king studio suite I stayed in was spacious and well designed to feel more like a home than just an average hotel room. I appreciate the abundance of electrical outlets in the room, as well as the full length mirror. Not well soundproofed to the hallway.
Enjoyed my stay loved the location. Very clean and the staff was very friendly. The valet parking was awesome.
i like how it was downtown....and that is were it ended the front desk clerk was rude and not well informed. She sent me on 30 min search for a pack of smoke. The room had a weird smell. The cleaning staff woke us up several time EVEN THOUGH we had a 1 pm check out
Very clean, rooms were everything I had hoped, breakfast was amazing! There is construction going on in front of the hotel. Entrance is kind of hard to see.
Great location and extremely receptive staff
The employee's are incredibly helpful. The breakfast was great. Location was perfect. Rooms were sexy. Had a nice time getting away for a weekend.
We typically stay at a Choice Hotel when we travel, but the wifey wanted to "step it up" for our weekend getaway, so we stayed here. The check in was really quick, room was spacious, & location was close to everything we like to do, such as shop, eat, and sightsee. The hotel is worth the price and now I think we will always step it up when we travel. Staff very hospitable. Even the housekeeper wished us best when we were checking out. Highly impressed!!! Shower was a bit small. I'm a big and tall guy, and shower was a bit snug. A microwave would be nice in the room.
I liked the cleanliness of the room The power went out and it was 80+ degrees in my room.
We made last minute reservations and there was no problem. Cost was reasonable. Shuttle to airport was invaluable -- on time, courteous drivers and available at convenient times. Desk crew was a little frantic, especially since it was not very crowded.
Quiet. Friendly. Nice room. Needs smoking area for each floor.
I loved that the hotel was very clean and offered food 24 hours.
Excellent accommodations and courteous, friendly and helpful staff. Also, a great value, considering the quality of the hotel, furnishings and amenities. We'll be back! On arrival late in the evening the hotel was out of a number of items on the menu, both food and drink. A bit frustrating since we arrived late and had counted on a late dinner.
Our only complaint was some grape stems found on the floor behind the foot stool and extra conditioner left but no shampoo on second day.
Nothing Extensive renovations currently going on. No ice. Hallways dirty
Staff is not very friendly, 2 out of 3 stays I have had a bad experience at check in. This last time the staff member was the most helpful, but still not very personable.
Hard to get into hotel. Under construction
Other than bathroom all else was okay. I didnt know dogs were allowed, not a bad thing. I didnt hear them or smell any dog odor in the room. Bathroom could have been cleaner ..Mold under tub enclosure and stopper in bathroom sink removed to let water drain It was horrible with mold and and filth.. Glad i always bring Lysol. The lady in breakfast area was not the best., she was a bit snappy. I observed her with other guest, as i work in the food industry. She needs to improve her skills
Nice clean rooms, friendly and helpful staff. Close to Highway so getting around the area was easy. Will stay there on my next visit. It rained while I was there, Oh but I guess that's not the Hotel's fault, so I have nothing to complain about. :-)
Every staff member was personable and friendly. Quick responses to any question/issue. Nothing ever runs perfectly but it's a great company that responds and works to improve in the future. Their GM should be proud. No much. Restaurant menu could use more vegetables but that's just me.
Every representative of the hotel we encountered was awesome. They went above and beyond their duty to provide outstanding customer service. So impressed!
Nice place and location. Comfortable room Why did the cleaning staff try to barge into our room repeatedly starting at 8 in the morning? Seriously tried to come into room 3 hours before checkout, then tried two more times before 11am. Ridiculous.
Great location, superb staff, nice rooms. No lobby coffee service after breakfast. No free internet in rooms.
The staff was very friendly and helpful. This feels like a business class hotel. It isn't a luxury or extravagant location but there is good access to the main roads and it was very comfortable.
They had all the basics you'd expect and the staff was friendly.
Clean facilities in a quiet area. The Bath was well appointed and everything worked as it should, plenty of hot water, etc..... The Coffee maker is a nuisance and the "Designer" coffee is awful. The "Complementary" breakfast area is poorly laid out.
Beds were comfortable My son asked for an extra blanket because he was laying on the chair and the guy at the front desk told him they don't have extra blankets. Seriously?!? I've never been to a hotel that didn't. We didn't stay the second night; decided to go home so he didn't have to worry about it.
The cleaness of the hotel, the kindness of the staff and i loved the big bed! Had a great night sleep and stay! Would deffinetly go back and stay! To me it was a lil too high in price. The house keeping come in the room without knocking which we didnt appericate.
Easy checkin Not consistent with other Wingates
I never received my receipt by email.
All around good value. Friendly staff. Easy to find, etc. Would be a great place for extended business stay. Breakfast was...not that great. Staff were not too helpful. Not that hotel coffee is supposed to be all that good, but it was horrible.
Close to airport but far enough for noise and value. breakfast area cleanliness could have been a little better attended to. Wasn't dirty, just not as clean as one would expect from Wyndham.
The front desk and especially the shuttle drivers went out of their way to be helpful. Clean and comfortable. I will definitely stay again!
Comfortable room, plenty of space and pillows. Lots of options at breakfast. A very nice hotel.
We stayed here last minute due to being stuck at the airport for weather issues. The front desk staff was friendly and helpful. They even brought us a pack n play for our baby to sleep in. The bed was very comfortable. Room was clean. Breakfast was good.
Decor Restaurant was a joke. Empty and expensive. Not a great value
Lovely hotel with great location. The temperature in the room could not be adjusted making it too warm throughout the night. Despite the fact that the hotel wasn't crowded the valet did not have our car when we requested making us late for our meeting. Also, the valet closed the car door on my wool wrap leaving a hole & grease stain in it!
Design, ambiance, and yes even the shower. Pillows! Horrible pillows ... no support ... wasn't comfortable at all.
comfortable beds; good coffee this hotel is designed to be hip; it has a rooftop bar that is clearly a scene, an outdoor pool with blaring pop music which is attached to another large bar. This hotel shares facilities with the Sheraton next door. If you're under 35 without kids in tow, this is probably the place to be. For everyone else, it's certainly a nice enough hotel but the whole ambience -- decor, menu, espresso bar etc is just too much like an upscale spring break party -- at least the weekend we stayed.
Comfortable linens and an attentive staff highlighted our quick get-away weekend to this Queen City of the mid-Atlantic. It was a plant 15-minute stroll to the uptown area along quite, tree-lined streets. We expected queen and king-sized beds. We were given a room with two full-sized beds and ill-fitted sheets. The lighting was not all in working order, and my phone failed to charge overnight, leaving me curious about the staff electrician. There was no door in the walk-in shower, and the overspray nearly caused a slip on the floor of the cramped bath. It was a week after the DST time change, but the clock hadn't been touched. None of these issues was show-stopping, but noteworthy as a collection of caveats.
The staff was very friendly and attentive; the location was great for attending events at the Times Warner Arena, shopping and dining; the room was clean, and very comfortable.
Be careful if you stay at this hotel and plan to sleep. This property is situated directly across the street from the Epicenter which houses several very loud nightclubs. My room was on the street side and it was so loud I felt like I was actually in the club. Be sure to ask for a room on the back side if you want quiet. This is a new hotel so it was nice that everything was so clean and comfortable while I was awake.
Great location Kind of felt like a hipster hostile, not very clean, mediocre at best
Location They do not have an ice machine (bags available in the lobby), limited amenities, ac did not work properly, elevator takes forever
Charlotte is a fun city. The staff were all awesome and super friendly.
Great place to stay when your out for the night
Would have been nice to know that parking would be $25 for being there less than 12 hours! I also didn't realize the otel price listing on Kayak was before taxes - why not include that? Knowing both of these would likely have changed my decision.
If you don't know anything about Charlotte, you'll probably get lost trying to find parking and understanding the elevators. I tried to check in at 1p but no rooms were clean, so I had to roam around for over an hour in the heat. They said they would call when a room was clean, never got it. At 230p I went back and they said they had a room. The basic room is kinda small, nowhere to put your clothes as in a dresser. Location is at the EpiCentre which is in walking distance to all the bars, restaurants, etc. Wish the pool was on the rooftop. I would stay afain, but in a bigger room. Oh yea, found trash in the bed too uggghh!! Parking
I didn't like anything about this hotel , staff was nasty hotel smelt like a cheap strip club upon entry. Parking was $23 a day and didn't find that out until I was down there. No street level entrance which is really fun on Friday night , oh and after I finally get on the elevator and get on to my floor there was someone formicatong right when I walked out.
Aloft gives you a luxury hotel feel without a stuffy feeling. Polite staff, nice rooms, complimentary wifi all round out for a nice stay. No signage on the exterior of the building to notate where the hotel is located. Aloft is actually on the fifth floor of EpiCenter (a dining/shipping/club district) so unless you researched that (I only grabbed the address and put it in GPS) you will be driving around in circles trying to locate it. Parking is also not clearly noted, nor is the valet option.
Hotel staff was friendly and helpful, assistedwith everything requested immediately and professionally. Hotel reservation was for two queen beds, received one queen bed. Parking garage was full with no reserved spots for hotel guests causing me to spend half the hotel rooms cost just to park my car for the night. Requested she mattress which staff promptly sent up, minus any blankets so had to request that to show up. Room must of been right over club because we could feel every bass hit until 230 I'm the morning. After the club let out you every for truck passing by felt like it was in your room from how loud it was. The bathroom was a handicapped accessible style and the hand held sprayer was dirty with black marks and crud ask sounds the mount connecting it to the shower. I've stayed at aloft before and never had these issues I'm guessing it's dependent on which section of the hotel you get. But this stay will have me seriously considering the extra 30 bucks to stay at omni across the st.
Location was great and in walking distance to all activities
I love aloft hotels. I love the location!! Perfect area!! It was not as clean as other aloft I stayed at.
I loved the amenities, pool table, indoor pool, the view. We took 2 teens ( 17 yr) olds and Aloft was upbeat and fun and the staff was accommodating! We just loved it. Beds comfortable, rooms clean! Parking was a little weird. We ended up valeting for $20 a day and then of course the gratuity every time we used the car. It was just an expense of the trip. I think it's a Charlotte thing, not an Aloft thing.
Room, staff,breakfast all great
The staff were very helpful Nothing
Clean and very friendly staff. Business center out of order.
Great staff and service--everyone was very helpful and friendly. The rooms were spacious and clean and breakfast was enjoyable. The location was very convenient and the area/neighborhood was peaceful, clean and serene. There was a group of people on our floor that made a ton of noise one night as they came in and out of their rooms to visit each other across the hall. Honestly it felt like we were staying in a college dormitory. While I know that this is not necessarily the fault of the hotel, the noise carried heavily into our room during bedtime for our young son. It went on for an hour and was just miserable. We called down to the lobby to see if they could address it but, at 8pm, I'm not sure what they could have done.
Very friendly staff Large comfortable rooms Complimentary hot breakfast Starbucks in lobby Free internet Very thoughtful design
the staff is very friendly and helpful. the room exceeded expectation - bathroom is updated nicely and the bed was very comfortable. I didn't hear anything during my stay that would have kept me up. close proximity to uptown if that's what you are in town for. no complaints
The friendly and professional staff were the most notable of the whole experience. Everyone was very friendly and making sure that you had everything you needed. Loved the whole experience!
I loved the room. It had a beautiful set up and the removable shower head was great. It was nice to have a mini fridge for storage and the bed was surprisingly comfortable. Breakfast was generic but sufficient if you wanted to save money and buy lunch and dinner later. When my partner and I first arrived the receptionist was on the phone laughing and giggling to who ever was on the other line. We were only second in line but had to wait at least 15 minutes for service. The other receptionist was servicing another family and was quickly on the phone after speaking with them. In came another receptionist reprimanding her co-workers in front of everyone in the lobby. Very unprofessional! After our 15 minute wait we get to the receptionist only to find out that even though we had a reservation we would have to wait another 15 to 30 minutes to get the room we wanted! After driving 11 hours to North Carolina, that isn't what you want to hear. So we took the room initially offered due to being exhausted. We stayed at the Hyatt house a few months back and preferred that one much much better. It got 5 stars across the board! This airport Hyatt had a small closet, leaving at least half of my dress to rest onto the floor
Staff was very friendly. Starbucks on site Short-staffed housekeeping
Very good breakfast!! Not food room service
The staff was extremely friendly and helpful. The inside of the hotel could perhaps use a little bit of a face-lift, but the rooms were clean and comfortable, with fridges, couches, etc, and I felt very welcome and safe here as a solo female traveler.
Check out was really easy I found a coco roach inside my room and if you thought they would do something about it you're wrong. They wrote the issue down till maintenance takes care of it.
Wouldn't stay anywhere else but a Hilton
comfortable, clean and quiet
friendly stuff; good shuttle service; room size; food at restaurant bathroom old; shower not working properly;
Hotel is within walking distance of several restaurants. 20 minute drive from downtown Charlotte.
The room quality, the aesthetics, and the bed! Small bathroom.
Everything was good
Overall was ok Executive lounge breakfast was lousy as we were struggling to find stuff. The attendant was least interested in making sure about it.
Close to airport Rooms and old and dirty looking
didnt inform pool was closed and doing work on building,bathrooms old and stained,all needs work price
Great value. Pool. Better than average cont breakfast. Some minor renovations ongoing. No elevator for 2nd floor.
Bed and TV in the room Only one bed in room, we had three Adults!, drain in tub was plugged, pool was closed(YES, STILL CLOSED AND IT WAS ONLY IN THE 90'S!!) Absolutely no urgency to fix Anything! Black mold spot in hallway, water damaged on drywall in bathroom.
The price was good and breakfast was not bad. Carpets old, bathrooms small, drain slow, no microwave or fridge.
Price No frigging elevator! Slow internet!
Breakfast, the cookies and the lemonade. Furniture and carpet were stained. Their were ants in my room and from the response I received it wasn't the first time they had been informed of this issue.
We arrived at 2:00 am, saw the dirty room and asked for another room which was not available. However, staff came to clean the bathroon and brought clean bedsheets Breakfast was good. Wrinkled bed sheets and beds were poorly made. Nedsheets and pillow cases had stains and hair on them. Bathroom floor was not clean (blood stains on the floor, hair around the toilet and on the floor)
location to airport. very country like settting. good breakfast the noise upstairs was very loud. had to call front desk twice for noise complaint. nothing was done about the noise.
Very close to the airport. Tasty breakfast. Laundry in the building. Large laundromat and supermarket directly across the street. Standard room with two queen beds had a small refrigerator and microwave. rooms are surprisingly well noise insulated. Regularly forgot how close this hotel was to the airport until walking outside and having a plane fly directly overhead. Housekeeper started banging on the door at 9am everyone morning to ask if I was leaving. Definitely not welcomed when you just got finished working at 2am and clearly have three more days on your reservation.
The rooms will be nice when finished. The place was being renovated. And the doors were not secure from the parking lot into the hotel. I did not feel comfortable with such easy access for anyone to walk right into the hotel from the back entrances. Tile work was not completed, paint on the walls was not completed.
Desk staff gave me a room per request on second floor. Room quiet enough. Curtain was for decoration only. Unable to close to shield out parking garage light outside window. A few table lamps did not work, one was not plugged in. No elevator to second floor.