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The staff were extremely kind and since we were there as newlyweds We were given a copy of our new name signed for the first time as A keepsake....the mattress was very comfortable ....wish we could've Slept longer but we had to catch an early flight to our honeymoon Destination. ....definitely a night to remember.
In a really nice area, absolutely wonderful staff (best I've seen in a long time), comfortable large rooms, 24hr room service, on-site spa, indoor pool, close to cafes and restaurants. Wish there were a sauna or steam-room.
Got a free upgrade Nothing
Nice staff, cleanliness
Location Train noise
The rooms where clean. The breakfast was decent. Lots to do in the area. The pool was clean. !o minutes from the beach.Nice restaurant on property. The staff was not very interested in helping. Not rude just a little standoffish talked more with each other instead of trying to help with questions you may have had.
The staff was the best we have ever met and the hotel was spic and span clean. Breakfast was good and the location is within walking distance to everything anyone would want. The heater was so loud, it was hard to sleep,
Rooms were clean and nice, MOST of the staff were wonderful. Young woman at check-out was rude and nasty.
Room was clean and bed was very comfortable. Had a nice continental breakfast too. Staff was very pleasant. Would stay there again. Parking was limited. Had to park away from room. Had to wait for car to come close to room to load & unload.
Train stop right next to one side of the hotel! Thus you hear screeching of train & train horns blowing. Only 1 of the 2 elevators was working. The one working elevator went up to the 3rd floor (where we were staying), but it didn't go down from the 3rd floor. Breakfast food good.
Safe Room smelled like paint Door had a draft Heating system was either hot or cold no warm Bathroom water took a long time to get warm Had to play with faucet handle for hot water
Neat LIRR to NYC
Breakfast was good. Convenient location. Easy parking. Room was small. Also loud because of train station next door.
The staff was great. Noise from outside
Horrible service Place looked like a dump
space in the room, the king size bed, helpfull staff let people know, for any lengh of time, you need a car
The things that we liked mostly were the accommodations and the staff there. The staff were very kind and helpful. The room and the bed were very confortable. And also Freeport was a very nice surprise, the city is very beautiful and the food there are great too.
I have no complaints about my stay at the Freeport Inn. The room was clean and more than sufficient for my buddy and I during our brief stay. N/A
I had the worst time at this location. Room smelled really musty. Bugs in the shower. Sheets really dirty, and when I went to the front desk to ask for fresh sheets & pillows, they did not have anything. Their hospitality of the staff was bad, when I expressed my dislikes not only did they not try to fix the problems they never even apologized. Please do not waste your money. Also the rooms are out of date and disgustingly small.
was clean enough.. But barely... No bed bugs in our room was a plus Rooms look nothing like photos... Dirty carpets in rooms... Restaraunt wasnt even open... Place is kinda run down
It was right on the water. The staff was friendly and the rooms where clean enough. The breakfast could have been better. It got a little loud at night and there where a few weirdos on the premises.
The hotel was close to th concert venue we were going to. We paid $150 for a night and a few things were broken in the room. The light above the bed looked like it was about to fall and so did the shower head. We reported this to front desk. The room was outdated and could use a good scrub. It served its purpose though but I think we'll research a little more next time.
View of harbor. WiFi connection too weak to reach room. Old decor.
The hotel was very clean and comfortable and the staff were very helpful and friendly. They offered a bite to eat in the mornings (cereal, bagels, waffles, instant oatmeal), which I appreciated. The restaurant makes tasty fare. While I enjoyed my stay I found the hotel a bit pricey for what it has to offer.
The guy at the desk was helpful, gave good tips for eating, taxis and entertainment in the surrounding areas. The hotel was also quiet. Only saw 2 staff my entire stay both were at the front desk. Glimpsed a housekeeper on check out. Did not feel the level of customer service that I think should come with a $150 per night hotel
Free breakfast Needed ear plugs to sleep. Loud middle of night as we were next to office. One night police outside our room responding to an alleged assault at midnight. Scary. No shots fired thank God.
I am a mother travelling with two 20 something sons to Massapequa for a family wedding. Our planned three night stay turned into two nights due to a snow related flight cancellation. The hotel graciously accommodated us. We arrived 9:30 PM, check-in went smoothly. We had a room with two queen beds. The room was immaculate. We were impressed with the comfort of the beds, temperature of the room, and the bathroom was very nice with a tub shower. There was ample closet space. There was a flat screen TV we never had a chance to turn on. The morning breakfast bar was very nice. I recommend the waffles. I've read some of the previous reviews, some scared me. I would stay there again and I have already recommended it to others. We have no negative feedback.
I want to thank the staff for keeping my son's ice packs cold for him to use after playing baseball. I had booked a room, king size bed and no smoking for my son and I and after driving 5 hours after a full days work and we arrived at night. I was given a room with double beds which was no big deal but a "smoking" room and was told they were booked so we had to stay there. It stunk so bad, we couldn't sleep even after spraying a whole bottle of perfume, everything smelled like a cigarette the beds, towels, and it was warm so when you turned the AC on it made it worse. We left the window open for an hour and that didn't help. Plus the pillows are hard as rocks. So we didn't sleep at all and after taking a shower I felt like I still smelled like a cigarette. I was very upset for having to pay for the room and I was worried for my son because he had to take an allergy pill and needed rest because he did a showcase for baseball and scouts were looking at him. Also after not sleeping we had to drive 5 hours back home. Extremely disappointed with the situation.
I liked nothing of this place, parking is tight and your sure to get a dung on your car by the drunk idiots coming and going from the other rooms at 2-3 am....noisy too. I didn't like the rudeness of the staff; first off I booked a week in advance ,a non smoking king room with a sitting area and a couch, just like what I saw in the pictures online , when I got there, they said they only had a smoking king room , I was pissed, in other words they didn't hold my room, and they gave me no break or discount. the room was a real smelly nasty small room on the first floor. it was 1 small room , with a bathroom. the rug, the curtains, the décor and furniture is all old. the smell alone was disturbing. obviously a great place to hangout and party and drink, it couldn't be more obvious that they cater to who ever will pay a ridiculous price for a dive of a room. don't let the outside of the building fool you, they put no money into renovating or updating the interior.go to Marriott Courtyard or Town Place suites 10 mins away up 10 in Farmingdale.its new, same price and clean , with a kitchen . seriously, $160 + tax per night for this dump, that will never happen again.
The location is good, easy access to many locations on long island. The bed was so uncomfortable that my back still hurt a week later. The AC clicked on and off all night (despite being on the correct setting) and it was incredibly loud/rattling/screeching, constantly waking me up after finally falling asleep on the brick-bed. The AC also left a huge puddle on the floor. The shower curtain had holes in it. The walls were thick with dirt.
We checked in after 1am the check in person told us that he will extend our stay until 2am although that's pushing it but we checked in late. It was appreciated. In the morning we got a call from someone so rude we told him what we were told, he said no way you gotta go at 12. At this point I was annoyed and insulted. This person should not be at the front desk, no customer service skills I told him to check with the other person because 2pm it is. I would have been fine leaving but that nasty attitude. A half hour after the conversation, housekeeping pushed the door. She was most courteous and so apologetic as she was not told. The front desk people,need training. Not convinced I would stay there again!
The front desk was very nice and easy to check in. Looked like a Motel from the outside. but the rooms were very clean and modern. Nice comfortable beds too.
I liked the size of the room and that the location was very accessible.
The sheets were old, had holes, and very itchy. the heat was blowing out cold air. bathtub was dirty. King bed with two flat pillows. Never again. Unpleasant stay
PARKING IN BACK EVERYTHING FOR THE MONEY ABSOLUTELY NO VALUE SURE CLOSE TO JFK....SO WHAT WAS ON BUSINESS IN THE AREA ALL HOTELS ARE OVER PRICED PLACE NEEDS A PAINT JOB. FEELS LIKE A FUNERAL PARLOUR
I was pleasantly surprised at how clean this hotel was. When hotels quickly turn rooms for the next guests arrival,some house keeping issue get overlooked. This however was not the case at 5 Town. Very clean rooms and the entire hotel staff was wonderful. Each hotel employee was attentive and kind. I would return to this hotel and I would recommend it to family and friends. Please acknowledge the entire staff at 5 Town and thank them for making my first stay a nice experience. My only complaint was the AC unit. It was difficult to adjust to my sleeping comfort
Cleanliness, friendly staff