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Breakfast was generic, supermarket quality, mass produced industrialized, inedible.
Clean room and quiet floor. Comfortable beds. Great shower! Our room faced a night club across the street so it was a bit noisey. The towels were very thin, they should be replaced with new ones. The pull out sofa was horrible - couldn't sleep on it! No roll away beds were available so we had to sleep 3 in the King bed......
Staff, rooms, facilities, food, outdoor space, all excellent. In the back area sitting by the pool, I felt like I was in a resort.
The staff was excellent The afternoon front desk gentleman was very good and Rosa the night front desk person was excellent Didn't like the cost of one glass of wine. 11.80. Are you kidding me. Would not dine in the establishment
Great stay for a great price!
Quiet, friendly and helpful staff. Nice size room. Room very clean! Didn't give you choice of soft or firmer pillows. Towels weren't fluffy and thick. One was but the others were old! Shower was great but smelled uriney! Honest!
Everything was perfect, from the room, bar, breakfast, location, and staff. We were very pleased with our stay, and would recommend to others.
The room was very clean and bedding was nice. We requested a quiet room and that is what we got. Despite several events at the hotel, it was not noisy or busy. We were pleased with the room we were given. We liked the Keurig coffee maker. We did not eat at the hotel. (Breakfast was not included - $10.95/person brunch buffet.) I prepaid for this room through Kayak. Before I arrived I saw the charge on my credit card statement. When I checked out, I was charged a second time for the room. When I inquired with the desk clerk about this, he said I hadn't actually been charged yet, but that the charges were pending. After I left, I checked my credit card statement and I had indeed been charged for the room before our arrival. I called the hotel and was told that there was no manager on duty and I would need to call back the next day. I called the following morning and spoke with the General Manager. He was rude and sounded annoyed, but said that he would remove the second charge. I asked why the second charge was almost $20 cheaper than the first charge and he said that if I had booked directly with the hotel and not with Kayak, I would have received the cheaper charge. This was not true, as I checked both rates before booking with Kayak. Instead of apologizing for overcharging me, the Manager was rude. Is this how hotel staff treat Kayak customers?
Basic, clean and friendly. Nice little breakfast buffet and great coffee.
Nice variety at included breakfast bar. Manager's reception each evening with drinks and snacks. Free coffee an cookies by the front desk. Pool, hot tub, exercise room, fridge in the room. Friendly staff. Used to have flavored ice water dispenser (lemon/cucumber?) by the front desk, wasn't there this time.
The staff was fantastic. I think the pricing was a little high, but there was a big event in Madison that weekend.
Great value, easy checkin and checkout, very helpful staff. I left briefcase in room in error. Contacted by phone, case found, easy pickup later in day. Room clean & comfortable. Convenient, tasty breakfast. Nothing
Very comfortable and quiet. Hotel staff was apologetic for not having my reservation in the system and made good on it. The hotel did not have my reservation--not clear where the ball was dropped. I had my printed reservation with me, they had an open room and they honored the price, so everything worked out. But it could have been a big problem if they were full. Please review your process.
They offer a free daily all-you-can-eat breakfast that lasts until 10:00 a.m. and includes a great variety of food choices, from waffles to scrambled eggs to omelettes to cereal to pastries to corned beef hash. Very impressive and a huge cost saver for long stays. The pool area was small and "dingy," but I had little desire to swim so that was a minor factor. It could use some decor on the walls or something to make it look more appealing, especially since it's right by the elevators and most guests will see it.
I liked the friendly staff and the relaxing atmosphere. Upon entering the motel I felt I had just entered another world, a world of pampering and relaxation. Loved it. The room was comfortable but quite small and crowded.
Excellent price, fresh cookies, comfortable bed, nice and quiet room Got locked out of room, but that was my fault
We went to Madison for a house concert and to visit a friend who is attending UW Madison. The hotel was within 6 miles of both places so the location was great for us. The free breakfast in the morning was a bonus (eggs, sausage, waffles, biscuits and gravy, potatoes, oatmeal, fruits, juices etc). The place was clean, we forgot out suits so we didn't use the pool. The staff were all super helpful and friendly. Will for sure stay here again.
The hotel is very conveniently located, very close to the highway but in a quiet place and I couldn't hear any noise at all in my room. It was just 15 min in car from the Alliant Energy Center which was the purpose of my trip and just 3 min in car or 10 min on foot from West Town Mall. A lot of restaurants with reasonble prices near this hotel. I wouldn't mind to have to have a refrigerator in the room. And it would be great to have a bigger variety of dishes at breakfast.
Rooms are spacious and the extras such as wine at 5 and free breakfast make this our favorite hotel in Madison
Wonderful and welcoming staff. Great location right on the square..
The location to entertainment and attractions. Food was excellent.
Mostly clean room. Great location. Walk to Capitol, restaurants, and shops. Parking was easy. Attached to a Starbucks. Loud parties on the same floor. Loud security breaking up parties. Hallways smelled like marijuana. Pillows and mattress were overly soft. Didn't get a restful night's sleep. View was of one side of the Capitol and a gravel rooftop.
Staff was very friendly and eager to please. Our room wasn't ready when we arrived so they upgraded at no charge. Beautiful building. Cannot recommend highly enough.
Close to State Street. Easy walk.
Location and proximity to the event I was attending. The Wisconsin Ironman was held at the Menona Terrace and this was a short five minute walk to the event. Service and accommodations were top notch. Underground Parking was sparse and tight given I drive a full size vehicle. Managed to find parking but if there are any drawbacks on this hotel, this is all I could find.
Very friendly and accommodating staff. Nice exercise room. Good location for walking into Madison for shops and restaurants. Nice to have the shuttle to and from the airport.
location is perfect it would be nice if they offered free breakfast paying extra for parking
new, clean and modern fruit at breakfast could be much improved
It was the only thing available due to a big conference
EVERYTHNG!! That we could not stay longer.
Wonderful accommodations, clean, quiet, complete tasty free breakfast, and good location are a few of our top reasons for choosing thr Residence Inn. I can't think of anything that could be better. I only wish we could always get a reservation here. Many times it books up earlier than other places.
breakfast and the staff serving breakfast.
The breakfast was very nice. The desk clerk was very accommodating Did not like the location, it took a lot of side streets to get to it. The room was dirty, it seemed old. I don't think it is a 4 star hotel.
nice decor, relatively new, overall very clean Some dishes in kitchen not completely clean, pool/hot tub over-chlorinated.
Rooms Not at this time.
roominess, kitchen parking - not enough
This guest did not leave comments about this hotel.
Some updates helped Construction and location was ok.
Everything: breakfast was superb; room with Sitting room and mini kitchen fantastic; separate K bedroom outstanding; outdoor courtyard inviting; hotel happy hour and appetizers( really a meal) fun and filling; location premium in downtown Middleton. A gem Well, location is premium but highway (12/18 belt line ) can be heard. Not horrible. Is quieter late night. Ask for room faces parking lot if bothered. The overall experience far surpasses the traffic factor.
This is my favorite hotel to stay at in the area. We always appreciate the 24 hour pool, reliable cleanliness, and free hot breakfast. I will definitely continue to visit there in the future. I only marked down a couple of points. There was some garbage(including a stray cigarette butt) in the pool area that must not have been cleaned overnight when we swam in the morning. The pullout bed wasn't super comfy, but it was nice to have the option.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Nice big room. Good breakfast. Second floor was awkward. You had to take elevator up and it was slow. I often simply walked out the back door and walked around to the front of the building simply to get to the lobby or the pool.
Nice quiet stay o Room smelled like someone had previously smoked in it though it was non smoking room also room seemed damp no matter how we adjusted the air conditioner
Accommodations met our needs. The rooms were comfortable and clean. Our sausage at breakfast was cold, but otherwise it was good. If there had been a microwave I would have just heated them up. The eggs were hot
We had a change of plans and needed to shorten our stay. I called within the amount of time allotted to make changes. They would not refund me a night stay. They instead said they could cancel my reservation and rebook for $5 more! Why would I pay $5 more to stay less time? We canceled our reservation and went else where.
The location was convenient and the room was clean. Everything was satisfactory. Enjoyed the hot tub and pool. I was surprised by the smaller size bed and pillows. I regret not having brought my own pillow. The bedding was not comfortable.Thin blanket. I prefer having a sink separate from the tub/toilet area. It makes it easier for more than one person to get ready at a time. The TV was directly across from one bed if that matters to whoever is in the other bed. Only shampoo not cream rinse in the bathroom. Every place I stay has both. Usually I bring my own but forgot this time. That was a bummer. There was nothing major to complain about but would try another place before staying again.
Convenient to highway for a weekend visit. The room was very comfortable, great pool and hot tub area, and a really nice breakfast. Easy access to Capitol area.
Good breakfast and location. Bedding was old and worn. .areas of the hotel had unpleasant smell
Definitely recommend this hotel. Great location, very clean and comfortable.
It was clean and seemed to have amenities that would be nice if I was there longer than one night. I selected this hotel for the free airport shuttle. When I checked in and asked about the shuttle they told me they needed a 24 hour notice. All they could offer was to call a taxi for me. I said I could do that myself. Not happy. Also the bed was not very comfortable.
Clean, comfortable room. Breakfast was good.
Clean & comfortable room. Un-cleaned parking lot. Main entrance parking was blocked by hotel cars and there was no place to stop and unload luggage on a snowy day. Had to park far from the lobby entrance and drag bags in over 6 inch snow covered road and walkways.
Friendly staff. Clean. Gorgeous view. Delicious breakfast overlooking the water. Sheridan has more comfortable beds for less than half the price.
Dining choices and the university are within easy walking distance. The staff is very accommodating. I wish they had told me before we made the reservation that parking costs $18.00 per day. Hot water after running faucet for a full five minutes on upper floors.
Beautiful view!!!! Amazing location Convenient restaurant on site with overall delicious food Room humid, even with A/C on Weak water pressure in shower
Great location, room, friendly staff and really appreciated hotel shuttle.
Cordial, helpful staff. Prime location right on the lake. Beautiful rooms with great amenities. Pricey - you're paying a premium price, though you do get what you pay for!!!
Clean room, great location and views, conscientious staff. Limited cable options, unnecessary housekeeping occurred/disturbed when not requested.
Funny how the other negative review I read came true. We had a reservation for a lake view and when we checked in we had to walk to another building only to find a view not of the lake but of a parking area and garbage bins. It took them 30 minutes to gets a room with a view of the lake as printed on our reservation. Make sure it is all set when you check in. Bed was uncomfortable and linens were not luxury linens. Once we got the kind of room promised on our reservation, we discovered the main ventillation system was located on the lake side of the building (really?!) and even though we were five stories above it, we couldn't open our window without hearing it. Also, room air conditioning blew right towards the bed. I love sleeping in a colder room, but constant moving cold air isn't pleasant. This hotel needs some management and property attention. Too bad because Madison is a nice town and deserves better.
The restaurants, the rooms, the views, the staff Nothing
Great Lake view
We left an item in the room, called within hours but they were not helpful in retrieving the item. Very disappointed that they could not have made a little more effort in returning the item (it was not valuable, but was sentimental).
Great service, clean and very friendly staff. I didn't get a King size bed which was no big deal to me and the clerk gave me a complimentary breakfast which was phenomenal.
The pool was lovely Wall very thin, could hear the couple next door who were talking in a normal volume. Bathroom was small.
Decent location Room was not very clean, dhower was broken, outlets did not work, klennex container was empty. Tiny issues, but speak to the lack of care. Mentioned issues to staff their reply was "thNks for letting us know" not a 3&1/2 star hotel
location Rooms were less than impressive for a large name hotel. Ice machine on floor did not work. There was no microwave or refrigerator in room. Thought I was getting room with both. TV did not work. Extension cord was running across the floor under the rolling chair. Rolling desk chair was ripped on the arms. Tub/toilet room is so small you barely have room to turn around. Light switch under bed lamp did not work. Toilet did not flush well and handle felt like it might break off. No free breakfast offered.
The hotel location made it easy to get downtown quickly. The room seemed very dated. There weren't any plugs that were easy to access either. Most unfortunate was the fact that I discovered dried blood on the comforter.
I liked the driver Henry, the entrance, location, amenities such as the free Starbucks coffee and fruit, and the Starbucks packets in the rooms. Our receptionist upon departure was very helpful and kind when we left (young black woman with longer dread type looking hair). I didn't like that for two people, we were provided one towel in our room. The rooms are definitely outdated compared to the rest of the hotel. Also, I didn't like that we reserved a king bed room and were put into a two bed full type of room. Our receptionist upon arrival wasn't very kind. She was sort of short with us.
I stayed at the Sheraton this weekend for a wedding and my parents came down to stay with our four legged son, Charlie. The staff was so accommodating to my family and the concierge was wonderful, chatting with my parents and giving Charlie treats upon his request. I think the staff went over the top with accommodating both humans and pets. If we are in a bind with Charlie, in Madison ever again, I'll be staying at the Sheraton.
Very comfortable bed Lights next to the bed did not work, one wash cloth had blood on it, poor directions to the room, when I found the room the door had been propped open bu the deadbolt which made me feel uneasy as it was unexpected. Conference facilities and staff were sub-par.
I liked the room a lot. I also liked the shuttle they had to take you to downtown Nothing
No coffee machine No microwave No frig No complimentary breakfast.
The hotel was clean and the service was fine. Free Starbuck's coffee in the morning. The decor in the hallways was dark and dreary. They are planning to update rooms. I thought it just gave off a feeling of being faded. My stay was actually fine.
Clean, Close to everything for our convenience. Also the shuttle was very useful. Very uncomfortable bed and pillows. Noisy all night long couldn't sleep.
huge bathroom. excellent room. laundry facilities. free breakfast.
This Fairfield was recently remodeled and updated so it is in nice shape. Seems like one of the best values in the west Madison area. Also has a fantastic breakfast in the morning to get you going. It is also located in a very nice area for shopping and restaurants.
Just stayed the night and left early. Very easy
Overall a very good place. I hear a lot of noises overnight from outside that wake me up despite being on a higher floor. I'm thinking about asking for a different room area.
Spacious room. Clean. Excellent breakfast!!
My stay was great, the only thing I didn't like, was my exhaust fan didn't work when I took a shower.
The staff are friendly. The facility is clean and well organized. And it is in a very good location.
Clean No ice machine on the 4th
Location, Breakfast, small loby bar Air conditioning unit was loud, fan was strong - blowing directly on bed. Was there for 2 nites - never did get this figured out for temp.
Staff was awesome -- friendly, helpful, engaging. The room was clean, well laid-out, functional. Super-close to the square, easy parking, good breakfast. Nothing.
I stayed here before my marathon and they set up snacks for people getting up earlier so we didn't miss out on breakfast. The rooms were clean and spacious. It is further from downtown but it was nice to get away from all the traffic and craziness of downtown.
Food was excellent I didn't have any problems
Clean room Staff was apathetic. Room was cramped & Overpriced. Hotel was full of kids for some sports event. Everything worth going to was a 20 minutes drive away. I wouldn't stay again.
Pillows, comforters,, shower Old smell in hallways, old beds
Next to Mechancial room, air handler comes on and off all nite. Bed vibrates with the unit
Shampoo is awsome. Room clean Good staff Hotel very LOUD!!! Rooms are not well insulated for sound and not a place for a relaxing at all. The hotel is right next to the highway and you could hear the cats all night.
The selection of food. Sunday time for breakfast should have been until 10:30am. Ran out of items that were not replaced in a timely manner. Staff at breakfast were it helpful.
Staff was friendly and helpful and the room was very clean.
The staff was warm and kind, the room was clean, the facilities were acceptable. When looking for matches, the bartender was kind enough to provide from his personal stash. So gracious. Our issue was with the other patrons of the hotel. 2 hookers walking in from the lobby. The pool was packed with adults that were loud and intoxicated.There was an actual brawl in the pool/spa area. One "bro" fell onto my 9 y/o. Another poured his beer into the hot tub. We had neighbors screaming down the hall on our L, three very loud frat boys on our R, and some sort of elephant walker stomping above us and possibly falling off the furniture. Perhaps I should have paid more for a room that would weed out these people, or paid less for an option with no pool or bar.
You could hear the people in the room above walking around, but it wasn't unbearable.
I guess the only thing I could really say was the room was clean. I don't normally write bad reviews, but this stay was just not very enjoyable. I was disappointed because the pictures made the place look brand new, but it was far from that. The bed sheets and blankets were very thin and the pillows weren't very good. The heating controls simply didn't work, and we couldn't stop the thing from blowing air constantly, so we were cold. It was also a noisy heater. The cleaning people seemed to be up extremely early, vacuuming the next room for what seemed like hours, and banging into the wall with the vacuum constantly. So, unfortunately, overall I was not very impressed or pleased with our stay here. I asked for a comment card to let them know directly and they referred me to post on TripAdvisor. I hope they get the note, just so others can have better stays!
The doors make such a loud slam. That was the only thing that was disturbing. Especially at 2am.
Good accommodations. It took nearly 30 minutes to get breakfast, which was not even very good, mediocre pancakes and dried out sausage. They advertise it as a nice hot breakfast but it really is a waste of time and money.
The bed was so comfyyy Just the location
Musty smelly room. Had to change rooms. Headache every morning.
Made to order breakfast! Good value. Very loud, squeaky floors above us.
Rooms were large and breakfast was included with the room. Was a continental breakfast, but offered made to order eggs or pancakes. Tucked a way a bit, but still easy to find.
Very good made to order breakfast:)
The room was well appointed Everything except the interior of the room was under construction and they put me in a double when I needed a single king.
The room, the highland club, were very nice. The staff (Tamika) was very helpful and accommodating. Funny too. Angie the bartender was also nice. Though free, the breakfast buffet was not organized and food wasn't brought out quickly enough to keep up with the demand. Had to wait for a clean table and silverware.
Close to the university which was a plus since my son was getting a second look to decide if he'd like to go here in the fall. Liked that they had a shuttle, but we didn't use. Good breakfast. Nice friendly staff. Comfortable rooms. Ran out of some food and especially coffee at the breakfast. We were there at 8:45/9:00. Nothing else since we only used the room to sleep and that was fine.
Picked it for the proximity to state street because we were going to a concert at the Orpheum. Every employee was really friendly and knowledgable. Very clean. Plus two unexpected but awesome bonuses: free breakfast and free shuttle down to state street!!! I don't think I disliked anything about the entire stay!
The staff were very professional. The cleaning crew were very polite and accommodating. I thoroughly enjoyed the complimentary breakfast. The location was central to all the places I had to conduct business During my week there, several times I could smell marijuana. I know that this is not the fault of the establishment, but it made me feel like I wasn't in the safest place. They did however, evict the guests that were participating in the illegal activities immediately.
Front desk manager Alan Rose is super friendly and accommodating. Breakfast was good and we enjoyed the hot tub!
I liked that they had a pool and staff was nice. They have elevators. Usually I don't see elevators in any other super 8 I've been to. Floor was not as clean when I walked in.