Pros: I just wanted to say that the Madison Hertz employee Alex is doing a great job. He was very helpful and patient with all my questions when I returned the car. His kind manner would definitely make me return to Hertz if I needed a car in Madison again.
Oct 28 2016
Cons: Hertz tried to surcharge for everything extra, like $10 per gallon to refill, $130 for extra driver. This is just a rip-off.
Jan 24 2017
Pros: No hassles on rental. Were not at an airport location, so maybe the extra add-on hussle is less there?
Feb 10 2017
Pros: The car had leather seats
Mar 10 2017
Hard working agent!
Pros: The sole agent on duty was doing his level best to do the jobs of several people. No one was in the office when I arrived to pick up the car, because the agent was out picking up a car from somewhere. Then, because he was the only one there, I needed to wait while he went out and cleaned the car really well. When I returned The car, I had to use the drop box, because once again the agent was out picking up a car.
Cons: This office needs to hire more agents! The agent you have is great,but there is only one of him!
Mar 18 2017
Poor kayak to hertz integration.
Cons: Lost and confused records.
May 8 2017
Cons: Car had a strong smell of marijuana when it was picked up and the smell lingered for several days.
May 16 2017
Cons: I called to change the time of pick up from noon to 7AM and person on phone in Hertz told me it has been changed but when I went to pick up the Van at 7Am I was asked why was I early, the Van is booked for noon.
Jun 10 2017
Cons: The surprise when I got to the airport when my plane came in to find out that I actually had to go clear across town (30 minutes) to get the car. My plane came in at 5 & I was suppose to pick up the car at 5 - BUT Alex was kind enough to wait for us so we jumped in a cab and make it to the address before Alex had to close.
Everything worked out OK
Jun 20 2017
Didn't have class of car I purchased
Cons: First of all I was first in line and there was another couple behind me and the associate ask if he could wait on them first. Sure why not. They rented a small SUV. That's what I was suppose to get. Then when I get up there they didn't have a car in my class and had to pay for the next higher class or I wouldn't have got nothing. I even called corporate and they said that I would have to take it up with the location.... Will not be using hertz or recommend them ever again....
Cons: One thing is that is a must is to have a snow brush in the car during the winter. Sure enough the second day of renting we had a big snowfall with no way to clean the car other than our gloves! Budget- you need to do better!