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The possibility to have a refreshment in the reception, mineral water, bisquit, news papers, fruits The noise from the street
Hotel room was very comfortable. Good breakfast. Location very convenient,easy to get around with tram at the doorstop and train station about 3 minutes walk. Great value for money. Trams can be noisy.
Its accessability especially to central station and its central location. The attitude of the bar tender
Clean, nice, good design and confirtable.
Facility of the room restaurant too small
room was very nice, spacious, noisy though because of the tram!
Location of the hotel. Nice comfy rooms. Helpful staff.
the rooms were very nice, we appreciated the "free" minibar and the staff was mostly friendly
Very good breakfast buffet. Nice helpful staff. Free Internet point and printing. Free minibar. Free newspaper. Good value for my money. Walking distance to Train station. Metro station within walkin distance. Noise from trams outside, even very late at night.
The service no, nothing
breakfast, service, location, beds, bathroom
The hotel is nice with very well decorated reception area. The location is great. There is a tall woman with black long hair in the reception, when we checked-in she gave as a really hard time, very agressive behaviour, sarcastic with no intention at all give as any kind of service. I have stayed in 100's hotels around the word, this is the first time I have encountered such a behaviour, really unbelivable!!
the staff from the restaurant, they are awesome! room key card - my room key card was not working 3 times during my 7-night stay in UNA Tocq.
room was noisy, machine on roof needs silencing
Location and quality
Good location,clean, specially if you like clubbing, friendly staff,good breakfast
Location and Staff
spacious room especially for a family with two kids convenient location by corso como and unicredit good restaurants close by access to a good supermarket (esselunga) quite easy access from Milano Centrale Train station upkeep could be a bit better a fresh coat of paint of
Staff were excellent, Location was awesome and breakfast was more than acceptable Rooms were functional only which was not an issue
Good location, nice breakfast, very clean rooms
Breakfast was very good. It's a real American meal. The location is good. The room was smaller than I expected.
Rooms are too small for the value of money. The hotel is new and needs some time to become confortable for guests.
I love the old building, location in a calm place but just a step from Corso Como, combination of modern design and warm homy atmosphere. Great details. Reception stuff was very helpful and friendly, housekeeping on a good level. Breakfast on a street terassa was beautifully set and and croissants were tender, still remember their cherry tea. Hotel has elegantly designed SPA but it is not provided well. No stuff to welcome you and show it, steam bath was hot only one day during my stay, no fruit or sneaks and when I ordered tea to SPA, they charged me 8 EURO for tea and 10 EURO for room service delivery! No massage specialist belonged to SPA, for my massage they called a women by phone. She doesn't know how to use SPA facilities and even didn't change her street clothes. Total disappointment. Also Wi Fi was payed which is uncomfortable and strange for modern city hotel.
i like the deco and services, staff's attitude & efficiency! there're 16types of room, i don't like mine, as it's relatively common type, room size is small. There's no detail instruction what number to call the receptionist or call to other room.
its so clean and staffs are professional and friendly.
It is located near corso como, where all the trendy nightlife happens. The Hotel has a boutique concept, and is very well decorated. The staff is great The rooms are small
nothing particular, you will get what you have paid the staff at the reception was really rude.
Service was good and room is comfortable and clean. It's nearly 10 min walk from Garibladi station - no problem if it's not raining. Good service and they all made an effort to speak english. No idea why every night there were mosquitos in the room! Had to spend 15 min getting rid of them before going to sleep.
rooms are very small and very close to eachother.
The room was quite spacious and clean. Though you have to ask for slippers or second pair of towels. The hotel is found on a very bad neighborhood. When it gets dark there is nothing open in the surrounding area.
I visited the EMO 2009
The hotel is perfectly situated. The tram station is just across the street and tram takes you directly to the city centre. Room was fairly sized and clean. They have afordable parking.
They have very comfortable rooms with good bath, there are a few average restaurants in the neighborhood, but the taste was very good. The transport to the hotel not so easy from or to the Central Station, there are two-three different tram to the city center.
A good price for milan and near station and local transport
We had a big room, that had been newly renovated. The hotel is clean and classy. There is a big selection of breakfast and there are 3 tramlines and 1 bus line next to the hotel and a 7-10 min walk from Garibaldi st. otherwise you can take tramline 2 or 4 to the metro. Great location and great standard of the hotel. To get to Malpensa from the hotel take tram 2 or 4 outside the hotel to Lanza station and then 1 stop to Cardono st. In Cardon st. the Malpensa Express will take you directly to the airport, it really easy. The hotel staff are very bad at speaking other languages than italian, and they tend to get fustrated because of the language barrier. But it's the same all over Milan, regarding missing languages skills.
very close to the tram. easy acces to downtown I had to check thoroughly my room service check and my final check-out bill. They tried to charge me a couple of extra things and overpricing some other consumptions. Beware!
Confort. Precio del Parking
Beautifully decorated hotel and room Service and friendliness at reception and breakfast extremely poor to the extent that it ruined our impression of the hotel.
Clean. Friendly staff. Good service and amenities. The hotel is located somewhat far from the city centre, although well communicated. No free WiFi. Room service is always Euro 6 even if you are ill and you ask them to bring some water or breakfast to the room.
Free minibar, as a consequence wine was not available I had to leave at 06:30 the last day, breakfast started at 07:00. They were not willing to provide a sandwich or something like that, although breakfast is not mandatory and included in the very high price for this room. This day costed 340 euro, 1 person. Only minimum tv offer.
Very good place, not far from the green metro line, modern hotel, excellent brekfast.
New and modern hotel.
The hotel was nice and modern The location was not that great.
Breakfast is excellent
Late breakfast Internet connection high prices
Very modern and stylish hotel which was very well priced. The staff were very friendly and helpful and we could walk to the centre of Milan in 20 minutes. The hotel was also only a 10 minute drive from Milano Centrale train station. No iron available - if you want to use one you have to go through a third party service provider.
easy to reach from train station. Staff seemed friendly enough and gave us a map. Maid was thorough, bathroom was nice (don't pull the cord in the bath!) mini bar was free, don't expect to get wasted on it as there is only a few sort drinks and a small amount of beer. No prior warning of closure of room service, bar and restaurant during the New Year celebrations and i even emailed before hand to check but there was no reply. shame there wasn't a pool.
beds where good, breakfast nice and balanced as always the hotelroom is too warm and it's hard to get the temprature down
Fantastic location, staff were helpful and friendly, great bar Room service was very slow
Just that I had a room during my stay in Milan. Staff attitude especially at fron desk+ Price is too high for this hotel+ House keeper.
Clean, the breakfast is good, but sometimes didn't refill. Some of the staff are not friendly & slow response. Can't arrange courier service.
really nice big room,very clean,and reasy access to the tube and the city,nice freindly staff and spoke quite good english
good location, good servce.
Room size and comfort N/A
The hotel staff very helpfull, the rooms were large and the hotel serves a great breakfast.
The hotels location is very nice this is the only reason i choose this hotel. The decoration was so old. Bathrooms are so old. Too much price for such an old hotel just for location
Easy to get to. Far from the linate airport.
location, just in front of metro, no worry in raining day! breakfast, excellent! I would like to stay again if the rate is keep no change/cheaper than I have paid! wifi is much expensive!
Nothing. The stuff is unfriendly. There was still hair in the bathtub from someone else. The floor wasn't parquet it is bad laminate. The bed was extremely hard, the noise from the highway unbearable. All explanations in the room were in Chinese, so was the air condition. But the worst was that I couldn't take a shower, because the water wasn't warming up. The toilette wasn't properly working either, you had to flush like five times until something happened. When I complained about the cold water and so on, the desk manager couldn't understand a word, because everyone is Chinese. I was in Milano for a business trip and needed an iron for my work clothes, but they couldn't help me out there. The fitness room doesn't exist. This is not a 4 star hotel.
Chinese managed hotel, recently renovated modest accomodation, but clean. Management tries its best to offer service but clearly still in learning mode. Fact that you're woken up at .06 am by kitchen exhaust when chinese food gets prepared. Breakfast of modest quality and offering.
interior ok Access to the hotel is not easy because of the construction area, at night you have to go through a small park which is dark and hidden and homeless people sit there drinking. I have rather crossed a 4-lane-street without pedestrian area. The bed was extraordinary hard, like one would lay on a table. the isolation of the room extremely poor, I could hear everything from the floor and from the backyard. the night portier only speaks Chinese and Italian which is not always helpful for international guests other than Chinese. This is a Chinese hotel, there have been only Chinese and Italian TV programs and the AC was also only written in Chinese.
Nothing impressed. Me about this hotel Everthing from signage to reception was a shame. This is a Chinese hotel in Milan with all the inconveniences of being in China. The staff speak Chinese and poor English. The TV in the room playc cctv and none other international chanells except local italian tv. There is only Chinese tea in the rooms. The shower is installed wrong way around. All finishes are of very poor quality like. some very bad hotels in China. The hotel staff host their friends for late night parties and the noise is unbearable. This hotel is not 4 star like it says. Minimum standards of a hotel were not kept. Nothing on the booking site warned me for this.
The rooms are really well designed and finsihed to a very good standard Lack of choice of TV channels
I like it is situated in the best arera. The staff is very helpful and the rooms are nice and clean. When you get up late most of the breakfast is gone...nice coffee thouugh!!!
Hotel is in a good location.
Quiet and clean The wireless network was not working and there was not a wire network available.
Good location. Value for money.
Quite well located. Friendly & helpful staff. Description of being close to Central Station is a little exagerated!
Internet very slow, WiFi didn't work at all.
Friendly and very helpful staff. Good location to explore Milan. Though we were told by the staff that the WiFi works only in the lobby area, we got it working in the room as well but it was very slow. Breakfast was very basic and food ran out pretty fast. Room was dark and small, but who stops in the room when there is a city to explore!
easy access to tram/rail links
Staff is not very sensitive. In rooms all walls are covered with textile, that is not good, because you always have a feeling that this textile is very dusty. In the rooms there is smoking smell. Not bad location, but next time I'll not stay here again!
The hotel is near metro station and has good access to most of best places in town. Breakfast is poor and hotel needs some improvements.
I liked how close it was to Porta Garibaldi so that we could get out of there as fast as possible. GROSS hotel! Our room reeked of cigarette smoke, there was a thick layer of dust on everything, the WiFi did not work in the room as advertised and promised by front desk, and the A/C did not work. It was one of the worst hotels I've ever been to.