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Checking out The hotel was suffocating. And the outside temperature was only 14. AC barely worked and the staff was unresponsive. Room was tiny for 563 Euro and plain. Wouldnt stay here for free.
The Location of the hotel is perfect. There is not enough place to park the car. We are the first time in Milano, it is hardly to find the Entrance.
Exclusive, effortless luxury right in the centre of Milan. Location is superb! The breakfast was very disappointing for a hotel of this quality. The rolls were dry and the service very slow with coffee arriving 15 minutes after the rest of the continental breakfast.
Centrally located, staffing excellent, helpful and charming. Perfectly located for shopping. Bed was excellent.
Good kitchen, very frendly and helpful staff, good location for shopping and for people wishing to see Milan city centre.
The location is good, but the hotel does not deserve 7 stars - we have stayed in 6 ans 7 star hotels and expected something similar. This one would have to struggle for 4 stars! A disappointment! Bell boy did not help us with luggage until we asked. Receptionist was at the phone with someone else while showing us the room. The room/bathroom has very unpleasant smell, and mould on the wall. Breakfast was expensive (25 eur/pp) but bad. Valet parking too expensive (75 eur/night) but service slow. Room small, lights not working well, overall dark and cold experience. They brought us hot water for tea which smelled of old coffee. Stale biscuits served with the coffee.
Very central and unique location right in the heart of Milan. Attentive and charming staff who were very helpful and courteous. Special thanks to the reception staff, the doormen, and Sabrina.
I do like the location and the service of the hotel and the interior design of the room
The location, stuff and interier is wonderfull!!!! the staff was fairly helpful.
top area for shooping
The courtesy of the staff. Everyone was absolutely fantastic, from the doormen to the guest relations manager Anja. The rooms and the corridors are a bit too dark and the room furnishings a bit too austere.
The room Food
all mentioned above. location, service, room space (stayed at normal double)/ expensive but it is worth of it. nothing
The staff are very good and helpful The breakfast buffet
Room was excellent with beautiful decor and amenities. Staff went out of their way to help and were vey friendly. Great food too.
the staff at the reception, door men and parking attendant the service at the restaurant, room too small, price excessive
I like how friendly the Hotel staff is, how good the food is, the rooms are designed with taste and the Hotel is small so causy and nice. Not really except that the price is a bit high.
very good staff, always ready to assist you . breakfast could be richer
This is a beautifully done hotel with very nice garden in a quiet area but convinient.highly recommend this hotel to others Basically no but if the rate is lower will be more charming
there is nothing to complain at all..very kind and helping staff , excellent location , absolute value for money
the location, the service in general and the staff.. their very high price and their cuisine..
The Spa The service at the restarant
gut beds Hotel garage to expensive 35,- € 1 night
Location, staff extremely helpful, breakfast, room accomondations. The only item was that they wanted to charge me for ice bucket and glasses when I picked them up at the bar as instructed. When I complained the front desk discussed with management and took the charge off the bill.
no hassels, everything was nice and clean
housekeeping twice a day, very nice and clean room and bathroom one of the stuff members was not so welcoming..
Perfect location incentral area.Modern,quality decor and fittings,efficient and friendly staff.
The relationship with the hotel staff was excellent, they were very helpful whenever needed. The price range of the hotel is a little bit expensive in my opinions.
The hotel had a garage for my car. The "non-smoking" room had a lingering smoke smell. The complimentary breakfast was not that good - particularly the watered down juices.
All was good Staff room Location,the price is maybe a little high,,,,
kindness of staff the rooms are old, the furniture and carpets are old. It needs renovation.
staff very polite and helpful
I liked the desing of the hotel - its so modern, and the large room with opera wallpapers was amazing. The staff is extremely helpful! And also breakfast was really good. The bathroom was quite strange: too large but not convinient. U dont have even a glass to put ur toothbrush. Also hotel is too modern and sometimes i needed extra explanation how to use facilities in the room. Unfortunately there were no info list in the room.
Interier, design Toiletry Set (shampoo, lotion ...)
The location is excellent: we walked to all main attractions and to train to Malpensa airport. Personnel is extremely friendly. Breakfast buffet was good, with live music on Sunday. The room was a good size and calm, with a very modern bathroom. We would go back any time.
outstanding room interior. you feel like in opera house. advance twin option is extremely amazing with two floors and stylization for the opera balcony. BRAVO. liked everything.
This hotel offers nicely decorated rooms which are large by Italian standards. Its location, virtually behind the Scala, is perfect. Fairlly bad smell near the elevators on the ground floor. Attentiveness of breakfast room staff could improve.
The luxury of the rooms and the servise Nothing
Everything. We have been travelling Europe 6 months of the year for the last 5 years and this is the best hotel by far. Front desk went beyond expectation in assisting in every area, restaurants, shops, directions etc Breakfast staff and housekeeping also fantastic. Location perfect. room spacious and great outlook. Nothing
Staff and location.
The personel and the service was great, location couldn't be better as it is located one block away from Duomo. The room was very modern and very well designed
Small, modern, beautifully appointed hotel with location to die for. Friendly, helpful staff make you feel at home from the moment you walk in. We stayed four nights and it was worth every penny.
the location could not have been better, we could walk everywhere we wanted to visit. our roomwas at the back of the hotel so no view but for a city centre location was very quiet and the shower was state of the art. the staff were very helpful. as all hotels in city centres in italy it was v.expensive
The best location. Free Internet. Good noise insulation.
The staff are extremely friendly, breakfast was lovely. Just missed having tea and coffee facilities in the room, but not an issue as the staff always went out of their way to accommodate this.
location, friendly staff, luxury, free non achoholic minibar
Great location, just a street away form the Duomo Square and within walking distance from metro station to take you everywhere around Milan.Very polite and helpful staff, good breakfast, very comfortable bed.
ABSOLUTELY NOTHING Mold in room, blood stain on bathroom floor, broken shower, dirty furniture, noisy room and ridiculous staff.
Breakfast and gym All was good
Great location, very nice neighborhood. Sometimes staff was especially nice and helpful (e.g. loaning me a personal charger, comping some internet charges). Room was not huge but comfortable and clean. Room rate was very reasonable for the location and hotel. Overall I would stay here again. Some odd policies. If someone from the hotel is reading this I would say - please stop trying to "nickel and dime" your customers. The internet was 10 euros/day - but you had to get new codes every day (super annoying) and they charged you by device. I am traveling for business and had 4 devices I needed codes for (phone, personal iPad, work iPad, work laptop). Paying by each is outrageous, especially when its standard for internet to work for at least 3 devices. This is not 2002 guys. Also had a strange incident trying to borrow a fork and knife. I had gone to the grocery to get some fruit because I was feeling a little gross due to overload of pasta and meat the last week. They tried to charge me to borrow a fork and knife. I couldn't believe it. I have done this dozens of times at other hotels.
Very helpful, friendly English-speaking staff. Clean rooms, modern finishes, easy walking distances to most everything. Quiet. If you're looking for a spot with a buzzing lobby and lots of folks coming and going, this is NOT your spot -- it's a very boutique hotel, with a very small lobby that's hidden away on a side street (but very, very close to one of the main avenues). As a product of the building's location, the room was rather dark, with a lighting system that took no less than 15 minutes to figure out, and all the windows faced into narrow courtyards, so it didn't feel as airy as in some of the photos. The shower was separated from the rest of the room, behind only a glass door, so keep in mind that if you are sharing the room, it should be with someone you're comfortable with!
Good location. Staff at the desk were rude and deliberately misled us by showing us two rooms to choose from (huge differences) and then we were asked to pay an additional 30 Euros. Breakfast was a waste of money.
the location is excellent We found it too expensive
Location was great and the staff were excellent. I thought breakfast would be included but I had to pay extra! No robes in room which I would have expected
Hotel had old world charm and was close to the sights we wanted to see. Staff was very helpful.
very nice hotel, great location, th room was clean and very nice and the price is great! our room was facing the street, but we were in the 6th floor so it wasn't so bad
Location, stuff and atmosphere very good and a nice room with a balcon full of flowers. That's it!
I liked the location of the hotel as it was very close to the city center. Nothing in particular.
cleanliness, very good amenities, and I paid 79 euro for two person, I think the price is very good for a small room. the elevator. it's too small and it took so long that we had to take stairs most of the time.
Location close to Cadorna station, where Malpensa express train stops. Within a walking distance to alla Scalla and Duomo. Breakfast was good. Room was large and convenient. Some of the front desk staff were unpleasant and uninviting, may be just having a bad day - but why does it have to be one of my worse expereinces during 2 weeks in Italy? It is not an expectation, but it would have been nice if somebody at the hotel made me aware of the time change of one hour, because I missed my flight leaving from this hotel for that reason
location near Cadorna station, where malpensa express train arrives from the airport overestimated 3 star hotel, poor breakfast, small room and especially bathroom
The manager of hotel has recommended the best restaurant which is in 15 minutes
Location was great for Milan city centre and the Metro to the Rho Fiera. The stay was made all the better for the excellent customer care of the staff. The rooms are very small but in the main you only sleep in them so what the heck. The beds were great.
Very comfortable hotel, very good breakfast, well located at walking distance from Duomo. Excellent value for money. The parking is rather expensive compared to the hotel price, and around 5-10 minutes walking. But one can understand it when you are in the center of Milan.
Location was perfect as a base to see the city Mattress was too hard
Reception was ok. The lady receptionist was very sweet. She made a great cappuccino for breakfast, and was very helpful with hints and directions. There was a cockroach in the bathroom, really large and scary, in the first night. Then, there were several mosquitoes, we had to spend some time trying to kill them. The second night, due to exhaustion, we slept, and were bitten all night.
Good service, reasonable price, close to the Duomo Center & quite a cosy room.
The hotel is close to a metro station and to the main atractions of the city center. The staff were very nice and helpfull. The room was comfortable. The TV was really small. Everytime someone flushed the toiled in the neighbor room we could hear the noise as it was inside our room. It was a little bit annoying.
Location, staff. Nothing, everything was ok.
The situation of the hotel is very good, it was the main choise for me The hotel needs some rebuilds: new pipes in the bathroom( so the water can easily flow), soundproof windows( so guess wont be forced to hear the garbage truck during the night and cars passing), and also the walls should be less thick, so guests wont be forced to hear the couple next door.
The charming staff was very friendly and offered advice on what to see and where to eat. The beds are tolarable, not very comfortable.
it is close to the shopping ara and sightseen places smoky room, shabby, old, dirty
It was very convenience for everything (shopping, restaurant, tour meeting place....). Hotel stuff was very friendly. Little bit close to the street (street noise)
central ,Duomo toilet
hotel stuff was very respectful and helpfull..also the location was perfect for us. old design and need to repair the showers
staff was kind and helpfull internet is not free and wireless signal is not strong in every part of the hotel (eg. my room)
Hotel staffs are very kind and have good hospitality. And location is nice. I could go famous places by walk. I forgot the wall socket to use Japanese electric produsts. They helped me a lots. nothing special bad for me.
Nothing in particular. It was just OK. Tried to be a starred hotel and came nowhere near even by Italian ratings.
the staff were very very helpfull
nice and smooth Kleenex tissues, very good quality; a relatively big bathroom; great location, 10-minute walk to the city centre, shops very near, no hot meals for breakfast eg: scrumbled eggs, no meat
hotel staff was very nice. location is close to Duomo. wall is too thin. not so new.
Close to Duomo...breakfast was full of sneaks which was good for us The room was smelling smoke...The blsnket was akso smelling very bad.
Clean and perfectly located. Effective and friendly staff. Continental breakfast not splendid, but ok. Bathroom a little bit "worn out" with a too small bathtub for a person like me. Slow lift.
The room were clean, quiet, warm 15 min far away from the nearest metro was problematic when you had to carry luggage
The central location is ideal for short term visits of the city. The personnel is very friendly and helpful.