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Location, Hotel Bar
it was cold in the room
The staff was extremely helpful and they spoke English very well.
Lack of staff able to iron a shirt at 10pm. No housekeeper services available.
the staff were excellent - very inviting and welcoming. the room was very modern and clean and the bed was very comfortable. very close to all shopping and restaurants - excellent location.
Style and comfort, very close to the Doumo I would have liked more cleanliness of the room and bathroom, especially, from the very first day, but this was corrected in next day
location. Right next to the Duomo and the Galleria. the breakfast room was a little pathetic. the chairs cut off the circulation to your lower legs and your feet fall asleep.
central location & room we had was grand and spacious breakfast was so-so but then
Great location by the Duamo accompanied by helpful and efficient staff behavior
Location It's a stretch to rate as 4 star. Location was great and it's certainly going for the luxury market. Poorly functioning shower in our room was a disappointment for the price. Worse was the service. It was not that our needs were not taken care of but more the manner (attitude) with which they were taken care of. We felt we got poor value for money. 2 stars.
very very nice position near Duomo. You can walk to the metro by walking. Hotel stuff are very helpfull and do their job well.
Amazing staff, best food in Fossano is at the hotel's 2 restaurants. Charming hotel with interestsing history. Great central location from which to tour Piemonte region (assuming you have a car).
I liked the room, bathroom, clean bed every day, I liked the breakfast, the vicinity of the Piazza Duomo
The check in procedure was really quick, they spoke English to us and gave us all the details we needed, then let us get on with our short break.
Clean, comfortable rooms. The staff was helpful and polite. Awesome breakfast spread!
An extremely highly professionally run hotel, friendly & very informative staff. I required a doctor and the restaurant provided special dietry needs without any fuss.
The location of this hotel, only 5 minutes from the center, close to Duomo and the metro too. The staff were all helpful, the buffet breakfast had a good selection to choose from and was all very nice and fresh.
politeness, and discreet staff
Location and friendly staff.
Most the location
We arrived in Milan in the AM and the hotel allowed us to check in when we got there even though it was well before the check-in time.
location, value for money, amazing breakfast
Professionalism and helpfulness of staff; excellent breakfast, choice of daily newspapers, etc. There were ashtrays in my "non-smoking" room; the walls and floor were dark.
Location, Value for money, efficiency, Taxa right outside Not very important, but mentioned here anyway: the view from the window, the bathroom was somewhat worn
the receptionist , Mr -i dont remember his name -help us with our flight cancellations in order to return to athens -he was exceptional the room was not very nice as the ones in the hotels internet site
Close to city centre The rooms are ancient and the price was so high. Would never stay again.
Breakfast buffet, reception's assistance & location (Milan)
good location for Duomo and shops breakfast was too busy and not enough food or staff
great hotel serving a huge breakfast selection, staff friendly, brilliant location near to shops and sightseeing,
Hotel staff were very friendly and helpful. The design of the hotel and the new refurbished rooms were really nice. Excellent choice for your stay at Milan.
New refurbished rooms are great (but not all floors, other are nice too), nice breakfast
Excellent breakfast. Great location Price for internet access was excessive
The location in the Milan city centre, just 5 minutes walking distance to Dome. The unaccommodating/uncordial staff at the reception. / The waiting: for check-in, for check-out, to get a table at breakfast during apparent peak-time, to find a table in the hotel lobby-bar during saturday daytime as they were hosting a conference.
room was right next ddor to private terrace that was opened up for private functions in the evening- it was very noisy.
Location and excellent personel Considering the hotel price, it is not right that breakfast is not included. The hotel across the strett - Straf offers excellent breakfast for the same price.
Corteous staff Aircon broken for 1 day, bedroom small for price
Enjoying the nearby to shopping malls, secure area and availibility of surrounding service to travellers Air conditoning at summer season
the location and the desing the dining room without natural light
The Location - the decor and the friendly staff
location bed uncomfortable, noisy room and poor value
the only good thing is the location. its a 3 star hotel at best.i and my friends will never book this hotel again.
Great location, convenient room with all appliances and comfort, profesional and helpful staff. Painfully expensive breakfast. Not justified by the product supplied.
position near central milan
The hotel was close enough to walk to most of what we wanted to see. Subway station was close by. Great in-house restaurant for dinner. Our room was nice and clean plus it was quiet. Would stay there again.
Very clean with exceptional breakfast facility and menu.
Great A/C on very hot day. Porter was nice and helpful putting away our luggage when we were too early to check in. Front office staff was rude. When we advised we had a reservation and were checkin in the young woman, instead of asking for our name, said how can I check you in if I don't know who you are. She was similarly rude to the couple in front of us. Maybe she was having a bad day but this is not acceptable for someone in the service industry.
It is in a good location, close to downtown, very comfortable beds and it is very clean. The rooms were too warm, could not be controlled, The streets are very noisy, you cannot really open a window.
Location August is a very quiet month in Milan and many things are either closed or running half open. Hotel was fine but starting to show signs of the need for a makeover.
Value for money, location, confort...
very well located -
The hotel staff never bothers you trying to move suitcases etc. yet they are there in the background if you need them. coming in and out is simple and one always feels comfortable.
The staff were very friendly and helpful. Breakfast offer was also excellent. I didn't like the bar area which is located in the reception. As a lone traveller it is sometimes nice to sit and relax somewhere other than your room, somewhere in public with other people around which is comfortable and safe but I had no desire to use this hotel's bar as its effectively in the hallway.
Excellent location, good breakfast, nice helpful staff, pleasant interior. Altogether a very good place that I would go back to. I found the bed a bit soft and the wi-fi was not very good.
The location is excellent, the rooms very generous, the furnishings tasteful, not chintzy nor bling, quite 1950s elegant. The hotel is in a busy square, definitely more business than romantic.
Concierge not knowledgeable about city.
excellent staff, prime location
Location Room was very small. Requested larger room but none available.
Location The walls of the rooms are draped with tissue which fills up with bacteria.Toilets were a little old. Some of the staff is grumpy
The hotel was very central and fairly quiet. The staff were helpful and friendly. We had the most apalling smell in the bathroom,which the manager said was atmospheric pressure!!!!. They did move us, but I think it was a problem in the hotel. The room was smaller than I would have expected from the web-site photos. The swimming pool was pond-like.The breakfast was not as good as other hotels that I have stayed in, in the same class.
location & comfort would not use it at rack rate. front office staff not so good
Fantastic location. Small rooms and some grumpy staff, facilities somewhat worn.
It is very well located, at 100 meters from Duomo and 200 m from the Galleria V.E. Mattress was not in its best shape. It had two depressions that made the night difficult for a person with back pain. If it's your case, inspect the room before check-in.
Excelent location, near Duomo and various shops and restaurants. Room a bit small
location only. to snoby service, not friendly: not comfortable bed, very itchy blankets:room service who sneaks to my room and turns air-conditioner off-sign do not disturb was posted at the door.
Unique hotel! Room was quiet. Breakfast was efficent. Staff was very helpful! I prefer a bathtub to a shower, but rooms with bathtubs are on the street side which is noisy.
Ver y good service, great little bar, excellent location.
friendly staff ,good location very convenience no water boiler(no hot water to drink)its not convenience for family with small children.
the location, the coziness, the staff, the bar the elevator
The staff was very kind! The room was not cleaned very well
Very good location. I booked a room at Hotel Straf (Via San Raffaele 3, Centro Storico, Milano , 20121, Italy). I paid online via booking.com on October 18 2010 the total price of 1089 eur. When I returned home I noticed four (!) payments to the above hotel: - 1089 EUR paid on November 4
very good breakfast some of lights and room keys were not working
Nice, very helpfu and friendly staff. Cool design of rooms. Everything vwas in order. Small room, hard bed.
Right next to Duomo. Prefect location. Modern and minimalist interiors. 1- The room heating system is quite poor. The floors are concrete and cold. In order to increase the room temperature, you should incerase the fan speed which is unconfortably noisy. An underfloor heating system should be a perfect altrnative. 2- Breakfast room is not comfortable.
I picked Hotel Straff for the design and location and luxuriousness and I was not dissapointed!! I read about all the bad reviews of the breakfast and they are not true!!! The breakfast is delicious and has great coffee, great bread, great muesli and soy milk!!!!!
The staff was very friendly and the room surpassed our expectations.Both my grandchild and I enjoyed our stay at your hotel very much and would be happy to revisit.
The room was big and clean and we got a free upgrade (due to our room not being ready) Our room wasn't ready at 2pm checkin and we had to wait 45 mins in the lobby.
the location and the cleanliness of my room
Located in the center of Milano. We love everything since the first minutes we arrived the hotel. Friendly staff, Nice hotel, Comfortable room. Don't go by car, very difficult to park and loading laggages
With virtually no lobby amenities, the hotel has the feeling of your very own residence in Milano. Clean, modern and spacious rooms, very big bathrooms for a European hotel with enclosed showers and your very own concierge staff. And, all this in an unbelievable location.
The hotel staff did their best. We got very nice room with balcony. We like especially the breakfast- fresh juice, fruit...Room was very clean and nice smelling. Very big nice bathroom. Hotel is 1 min from Duomo and there is very good pizzeria in front of the hotel. We would definitly stay again. Internet was not free
The room was well furnished with simple good taste. It was spacious and gave a feeling of tranquility even if it was on a main/busy street.The staff was very friendly and helpful. The bathroom was very cold (very large with huge windows). Though we were given a small heater for it, it was not an ideal/ comfortable situation.
Small smart hotel, one step from Duomo. Excellent staff.
the hotel staff and the location the ac was very hot
Everything with this hotel was perfect. The location was 1 minute away from the Duomo. The hotel is very new and nicely designed. We luckily also got upgraded to a Suite Room.
The hotel is located very close to the Duomo Di Milano which also means lots of public transportation offices. The staff was very nice and never missed an opportunity to please and accommodate. The hotel does not have a sit-down restaurant but does offer room service which was always good. Rooms were clean and relatively luxurious to other hotels. Only hotel in Italy that I stayed that had a full size bed instead of two smaller ones pushed together. Wifi needs work, it was slow and my devices often dropped the connection completely. It is included with the room and offers unlimited access, but left much to be desired. There were a couple bad lightbulbs in my room but the room had so many other lights I hardly noticed.
Nothing Impressive, they promoted the hotel as a boutique hotel and part of Small Luxury Hotels of the World, not so ture... it's an old building with 18 rooms that are tight and not for castrophobic people.There is no lounge, no gym and no facilities what so ever! The room sizes, it is a suite with two tiny bedroom and sitting area with no television. Car park is almost a mile away and it is a good 10 minute stride. The Toilet is horribly fitted with bad plumbing, the location is on a busy street with no space even to load/offload a taxi with your luggage... a horrifying experience in general!!!!
The room was very nice.
Beautiful lobby, lovely rooms. It was a lovely small hotel that felt like an oasis after returning from a day of touring. Comfortable beds. Road noise during the day.
Elegant atmosphere, good location, courteous and attentive staff.
personnel really assisting in all matters of travellers; romantic designs of rooms. breakfast modest but still acceptable
The breakfast was terrible, and was out of all proportion
The kitchen was closed on Sunday and Monday night.
I like more the style and the luxury of the hotel