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No elevator to second floor
Needed a late check in time and the staff was most accommodating Room and Hotel were clean. Breakfast was good, we got down about 30 minutes before closing and the food was still fresh and hot.
- Clean/Well kept/ new or updated facility - Everything in good repair - Friendly Staff - Very good hot breakfast included - Nice pool and workout room - wonderfully landscaped inner courtyard - close to restaurants/convenience stores/ gas stations - Reasonably priced compared to other local hotels Highly Recommend to those who want a quality place to stay. But must keep budget in mind.
One of the better complimentary breakfasts in this price range. Great access to KOP mall. Room was clean and checking in staff were excellent. Just a bit more soundproofing needed to completely block hallway and upstairs toilet flush noises, still able to get a great nights
Comfortable room Noisy and late with breakfast when expected by 6th was half hour late.
Breakfast was wonderful, times were great, comfortable room, price was reasonable. nothing
Clean room. Comfortable bed Thin walls. A bit noisy
The beds are awesome. I can't recall ever staying in a hotel and the bed being more comfortable than my own bed at home. The location is also great because it is right across the street from the KOP mall. If you don't mind crossing huge intersections, you could easily walk to the mall from there. The breakfast was also really nice, but it was a VERY long walk from the room and difficult to find. We would have been better off getting in the car and driving to the breakfast area considering the amount of time it took and the twists and turns it took to get there. I know this is an older hotel, but seriously - how is there no elevator?? It's clear renovations have been done, but one of those should have been adding an elevator to the older end of the hotel. As we were leaving, we noticed one on the newer end, but in the amount of time it takes to load everything on a cart and drag it to that elevator, we were better off carrying it up and down the stairs ourselves. Lugging all of that up the stairs was a huge disappointment and would definitely cause me to find another hotel if we stayed in that area again.
Great location right across from King of Prussia mall. Decent breakfast included Wifi was surprisingly reliable
Beautiful, clean rooms. Beds were very comfortable. Bathroom was roomy and clean. Location had a few shops. Only about 20-30mins from downtown Philly. Free breakfast had average selection. Nothing to write home about.
How Mickey the rooms were later out Nothing
The hotel was well kept, the staff was friendly. Great place to stay, excellent value
It was relatively quiet. Hotel staff was unfriendly, sheets had stains, pay movie service didn't work, exposed fixture in bathroom above show. Tub was too small for a bath. I can't recommend this hotel.
The staff in restaraunt were great. Also Jeff front desk man was very customer friendly Everyday if not twice a day told them the toilet leaked also the water in toilet was very dingy as well as toilet seat needed changed
The restaurant staff and the bar staff were Excellent We had a lot of people rotating through the dining room .
I HAD PAID IN ADVANCED RESERVATION AND AFTER TRAVELING ALL DAY I GET THEIR AND THEY GAVE MY ROOM AWAY AND SENT ME TO ANOTHER HOTEL.
Fruit water, nice front staff Renovations.
It is a hotel Poor internet
Nice staff, quiet rooms, good parking area. Our room was clean and had recently been updated. I was concerned by all of the reviews talking about construction noise, but we did not hear or notice any construction underway during our stay on October 29 - 30, 2015. I live in the area and we were just staying there as a treat. In the future, I wouldn't hesitate to recommend the hotel to out-of-town visitors.
The hotel was nice and the rooms were some what clean The service was awful. The told me the could drive me to a work event and then told me that they dont have a shuttle service on the weekend when I called weeks ahead of time to make sure of this so I didn't have to drive drunk. There was only I e person working the front desk which was Prob why she had an awful additude. And they didn't give me my cookie lol that part I didn't care much about but still thought it was funny. Don't get there breakfast it is soooo awful, powdered egg mix!? Who does that lol the only place Iv even stayed where they could actually mess up breakfast lol crack an egg you last SOB's
We came duriing renovations to the lobby so lots of crowded conditions down there. Also, rooms recently renovated are great-- all suites. BUT-- toilet was broken and never fixed. Front desk calls weren't answered. Chalking it up to the renovation...
My deal was for a King bed and I ended up with 2 queens. There was no change.
The location Room condition: chair had a large stain and the stuffing was coming out; bedskirt was covered with lint "balls": needed to ask for glasses two days: bedspread was pulled back but bed was never "made", fitted bottom sheet was never totally covering the mattress: clean towels were there but at the same time the soiled towels were left on the floor: Would not stay there again.
The room #310 smelled like cigarette smoke. And the people next door to me were drunk and talking loudly, screaming, singing for three hours in the evening. Very obnoxious. Not your fault.
The hotel was very nice and the people were very friendly. I was there for the Devon horse show so we did not get to spend much time at the hotel.
The location of the hotel and the fine breakfast the next morning made our stay a pleasure.
We used the room as a base camp for the seminar and award banquet on Friday night. We intended to stay over but with ask the snow we decided to return home after the banquet. It served its purpose well. I hate sliding doors, no privacy, very embarrassing and uncomfortable
The room and hotel were very clean! The curtains on each side of the window were only there for decoration. They didn't actually close. This was a problem because the light from the parking lot was directly in front of the window, which made it hard to sleep.
The room was very nice. The food was delicious. The atmosphere was romantic. Loved gambling. Lost card and would very much love to get it back or a duplicate sent to my home 110 Clear Creek Drive Bear, DE 19701 This would be Greatly appreciated. Thank you in advance for your cooperation. Please have a great day. Sincerely, Delores McNeill The travel to the nearest restaurant. No smoking in Bedrooms.
Rooms not available at checkin. Casino way too smoky
Location is great. Generally clean room. For the price, it was good, but have stayed in other area hotels for similar price and had better accommodations and amenities in room and at the property. Bed was very uncomfortable.
Convenient for the sports show we were going to and that's about all. Restaurant was fairly good. No window in room, skimpy toiletries, lumpy uncomfortable bed, very noisy room near the elevator. Also, could hear through the walls.
NoThing Very noisy skit of truckers. Very dirty, used a towel to wipe my face and it smelled like throw up. Offer maker broke but still in the room. Soap messed up my skin. Horrible experience and will never go back. The towel smelling like throw up is enough to say that with co idence
Good sized room. Everything worked as it should. Lots of noise- there must have been a dog show in the area and even though I didn't see any dogs inside the hotel, they were outside and barking all night long. Many of the guests appeared to be part of the dog show. Probably not an issue other times. Also the plumbing made strange sounds. The bedding in my non-smoking room smelled like smoke and I had to spray everything down with Febreze.
Absolutely too notch customer service from Debbie. Room was amazing and had zero comolaints. Will definitely stay here again and you should too! ! More breakfast options for vegetarians and vegans would have been nice but still found something to fill stomach so no worries at all!!
clean, has what you need
The receptionists were nice. It could've been cleaner. The whole place smells of stake cigarettes.
Clean bed My staying hotel included breakfast but when I checked in hotel they never mention it. Which I paid for it. Also this hotel did not provide bath tub.
The comfortable room, and helpful staff Bathroom needs updating
It was great clean and quiet
Clean, friendly staff, excellent service
friendly staff overall a great place .
Nothing at all The bathroom was complete mess. My Little baby newphew could clean the bathroom better. The bed smell with a strong odor. The bed sheet where not clean at all. Overall this was more like motel than a hotel. I stay in cheaper it was cleaner.
The bar area was super fun. The staff was very nice and welcoming, even when just passing by you in the halls. It's a bit dated, but very clean and comfortable.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The staff were very friendly. Even the manager spoke to us while we were checking in. They also let us check in early No
the room was great for the pr8 no everything was great
everything !!!!! wi !!!!sh I could have stayed longer
The best thing that I like about the hotel was the bed. We have a king size bed and it was nice and sturdy . The hotel is nice but I wish they would do some upgrades. But overall me experience with this hotel is good. I will use this hotel again .
They overcharged my credit card and actually put me in the negatives due to this...
Its cleanliness, friendly staffs I chose this hotel based its indoor heated pool but when we were about to swim, it closed down because of something. My kids and I were dissapointed but overall the staff were nice and friendly.
Bargain for the cost, especially considering we stayed on a holiday weekend. Location is only 15-20 minutes from the Philadelphia Zoo, which we appreciated. Breakfast was tasty and main food items changed daily in our 3-day stay.
The price and cleaniness of the room! The staff was awesome! The breakfast could have been better. The only good thing was the Belgian waffles!!!
I just enjoyed my time spent here with family. The pool was fun. We went about 4 times that weekend we were there. Not many people in there. Breakfast was delicious and hot. We had a problem with the bathtub and called many times. The building guy came once but no one word from anyone else all weekend.
The hotel was well maintained, clean and comfortable. The staff was friendly and the complimentary breakfast was very good. Only negative was the noise from the local interstate not far outside our hotel room window.
Clean and comfortable. The staff give misinformation which reflect the lack of training received from managers. When issues arise due to the incorrect information provided by staff, the customer is liable for paying in full. They should be honest and take responsibility for their errors, but they dont. The hotel is not accessible as stated.
location, property, rooms, breakfast buffet (monday - saturday) staff ignored us. card key broken, told to wait for manager. never show. eventually got keys, told manager would call, never did, empty liquor bottle under bed in room, old coffee cups left in room.
pool and hot tub food too expensive
Breakfast that was included was very good. Staff very friendly.
Manager was pleasant. No help with luggage at checkin, have a bad back and was in a visible back brace. Room was prepaid. Was asked for credit card at checkin and my personal checking account was charged for 2 days. Was out during the day, could only speak with evening staff. The 1st person said she would call me back about it and never did. Next night, I was told that only the manager could fix it and was not able to do this until check out. The charge was for $265. Lucky that it did not cause me to go into overdraft. It was not removed until the day after I returned home. No refrigerator or microwave in the room. Food in their restaurant was very overpriced. Staff at check in were snobby and indifferent. Room was over priced, wet carpet and night table beside the bed. Sheets were changed only once in 5 days. Bathroom had a mildew smell. Air conditioning unit was very loud. Room was at the end of a very long hall. Not great for someone with a bad back.
Cleanliness, comfortable beds, library
The lobby staff was very professional and attentive.
Nice gym/pool/hot tub to relax. My friends and I stayed in 3 rooms. I was charged for parking and internet when the other rooms were not. Very unfair and tricky staff at the front desk.
Had stayed here previously and don't remember the A/C problem and chose to go back again. I'd probably go return. Air conditioner noisy and cycled all night waking me up. It blew across the bed...when it was running, too cool, so had to cover up. After it stopped, it was too hot, had to kick off covers. Finally at 2am I got up and turned it off! It was not a good night's sleep! Minor problem, only one of the two elevators was running making wait time very long. Heard many complaints from fellow riders about how long they had to wait and how crowded it was once the elevator stopped.
Ac was loud, the door handle was not working properly
Decent hotel. Clean decent rooms. Staff was pleasant. Youth hockey convention....kids running through halls yelling and screaming. Had to complain twice once when we got there and another time overnight.
Room service had good food The walk to the casino was very long the restaurant s on site were very poor.
engineers are responsive people!thank you for the way you do,the stuff on the front desk and shuttle drivers are doin' great.tnx for your attitude troubles with hot water availability air conditioner sounds like a jet plane) do not use the taxi services they call on the front desk(strange and rude behaviour(
Loved the room and the bed was so soft! I think they sold us on what new bed we want! Didn't like the pull out handle to turn the water on. Strange.
I did not like any thing I did not like any thing about the hotel I had my kids with me and the website says you a have witch you do but it was not open and I had some very upset kids and that is one reason why I picked the hotel I will never stay at the hotel and that is very sad because I will be coming to Harleysville on a regular bases.
Amazing, friendly service. Spotless. Great value for the price. Great breakfast buffet. nothing
I thought the price was great! I can't think of anything I didn't like.
The staff is very friendly, the rooms are clean, flat screen cable tv....best deal around for staying at Parx casino
Close to the main road, shopping and the Pa. Turnpike. The fact that I stayed one night and left and there was no refund for the additional two nights.
the room overall was good. nice size beds and counter space. that there is no refrigerator in the rooms and there is no iron either. and this past time that we stayed there the ice machine was out of order in the front of the motel and we had to walk all the way to the next building on the top floor to get ice. and the front office did not know that the ice machine was out of order.
Price was reasonable and staff was friendly No hair dryer in room and it took 3 tries to get a working iron.
Rooms were very well appointed and extremely clean. Staff was helpful and pleasant.
Very clean hotel, nice hot breakfast, big pool.
Great price, close proximity to shopping, dining and major highways, very clean and friendly staff!
Hotel was very clean and rooms were spacious.