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Nothing Dirty entrance to building, cramped room, opaque windows, no curtains, window only opened partially and would not stay open, two poor thin towels, dirty looking bathroom, shabby room, noisy neighbours, incorrect room code, unhelpful staff and on and on..
Accessible clean close to city centre and affordable. Only stayed one night and no. Problems.
Everything! The staff, welcome; The room was new well apointed and spotless. The breakfast was fresh, wholesome and well presented. the guest house offers excelent off street parking. This is clearly a new bussiness venture and I wish them every success. Keep up these excellent standards and look forward to continued recomendations and repeat custom. I have suggested to Norwich Union that they put you on their recomendation. You are a credit to the city of Norwich
A very nice modern room with a nice feel We like the help yourself breakfast although we felt it could have been a little more tasty!! The sausages could have been more meaty!
Excellent, friendly service from staff. Easy to locate and close enough to the city.
Excellent cleanliness, buffet-style full English breakfast, car parks for about 10 cars
Lack of staff. Lack of information about Norwich.
Out of the city so quieter but a good bus service if needed, good parking facilities.
Someone to greet me on arrival. Well lit. Separate and accessible lounge area. Own key. Payment taken on arrival so free to leave following morning.
Clean and modern.Breakfast was good and also included into the price that we pay,although during the time we booked online,it stated that breakfast was not included.
The staff were very helpful and welcoming. The room was comfortable and very modern, it was very clean also. It was clearly visable from road and easy to get to from city centre. A great stay.
access available at all times to room, car parking, walking distance to town Ensuite facilities were to small for comfort, I believe not worthy of 4star rating, as was food quality at breakfast! deep cleaning of some elements within room needed (extractor fan) also I would suggest needs uprating as condensation is affecting decoration (rm 16)
Just stayed overnight as necessaity
wine dine sleap swim breakfast
Breakfast Check-in, as completely inadequate, wrong keys given which allowed us into wrong room occupied by another guest.
convenience bar prices
Availability of the gym for the amount of money for the room i expected a lot better state of the room. There were broken tiles in the bathroom and it was dirty around the bath.
Nothing, it is overpriced and expensice for what it offers. The only plus is it is close to the airport and park and ride Everything. No soap for baqth for time of our stay. No ligjt above bed for length of stay (5 nights). Very noisy very hard to sleep due to big mouth southerners smoking drinking banging doors until the early hours(4am). Poor parking arrangements due to moronic boxing event and the hotel being full of visiting knuckle dragging morons.
Very helpful staff throughout. Room was very good. Bar and resturant service exellent. Had a very good stay.
Staff were very friendly and the hotel was clean - if a little tired. The location is a little out of the way, on the airport perimeter but that was to be expected.
Very nice rooms Paying extra for internet access
Staff were helpul and knowledgable. Those in the dining room were always courteous and friendly as well as efficient and aware of customer's deadlines. (Catching the early plane to Amsterdam for example).
beautiful place, well kept. the price of the drinks from the honesty bar.
The privacey that we were given, the freedom to come and go as we pleased, the facilities and relaxed mode.
Owner very nice and friendly, really good choice of breakfast, room very comfortable, enjoyed the numerous books on offer to read. Is a beautiful house. I think the hotel would be more suited to the more mature person, but have nothing bad to say about it at all.
4 poster room , everything available from coffee milk to cold beers from fridge bit noisy from grandkids and traffic and squeeky floorboards! [but added to charm]
Convenience - near to coast and Norwich - comfort and facilities in hotel itself no
Old manor house with character. Bedroom was large, airy and tastefully decorated. On suite was excellent. Breakfast was individually cooked and very tasty, with fresh fruit, not tinned, available. Highly recommend.
The frendliness of the owners / staff and excelent welcome and service
Room faultless with all conveniences. Staff very helpful. poor location for eating out; nowhere within walking distance.
We stayed at Old Catton Hall for 3 nights as we were going to a wedding nearby. The history of the place was very interesting and the luxurious rooms were fantastic. Dianne the owner was very attentive and the breakfast were very good. We would definatley stay there again.
This hotel is an excellent place to stay. It is full of old world charm and full of character. I was very warmly welcomed and settled into an excellent room. Breakfast was excellent and grat value for money. I will definitely be staying here again.
size of room. easy to find.in fact we liked most things. our room was unbearably hot even though we had the fan on.
convenient location, check in staff very friendly shower curtain (should be screen), noisy room near road, poor glazing let lots of noise in
The food was excellant. We were not advised of the wedding reception happening right below us. The room was very hot, we could not open the windows due to the noise.
nothing booked a double room and got a twin room with a big lump where the mattresses join, told this is normal practice, absolutely unbelievable and awful, wudnt recommend
lovely quiet room
Easy to find, good location, comfortable room and bed,easy parking,
Spa was ok Bed was uncomfortable and decor was fading.
very disappointed in standard of room for the price paid. overpriced bar with no atmosphere. breakfast room staff not very interested in guests. buffet style breakfast items barely warm. would not stay in this hotel again.
the hotel in general has a tired look to it as the building is now fairly old. The public area and the dining room are bvery basic
Didn't spend too much time at the hotel but the staff were helpful. Couldn't trun off the central heating properly so the room was roasting. A member of staff had to disable the radiator (which they did promptly)
The breakfast staf were wide awake and cheery even in the morning!! i certainly wasn't! Although requested non smoking my room was the only 1without no smoking sign.I think thats why i had a pervading smell of airfresher.
Me3al was excelent
Good, friendly staff. A clean and comfortable hotel ideally situated to visit the city.
Clean room with good bar facitities and friendly staff. Room was far too hot even with radiator off. We had to sleep with window open wich was not a great feeling because we were on ground floor. Also the rooms were noisy with other guests well into nigt and airconditioning/heating running.
The staff was very nice and helpful. The room needed urgent updating. Specially the bathroom. No minibar. Above all, they put a perfume in the rooms and corridors that is so strong that makes you sneeze. The bed is not comfortable.
Good value for money The room was very hot
Room was large enough for 2 of us.
It was very handy for where we needed to go while at norwich No food was available as you arrive, restaurant shuts as you are allowed to book in also room service stops very early
Comfortable Bed Not being able to open windows
The wonderful polite staff for who nothing was to much trouble I would have liked the windows of our room to open a little to let in some fresh air
A clean hotel with modern facilities. Reasonable bar prices, but the restaurant leaves something to be desired! Very helpful reception staff. Microwaved expensive restaurant food.
staff were approachable, polite and without fuss helping me with changes in my requirements during my stay
It was very accessible,staff were friendly and helpful. Also the cost was good value for money. We spent two nights, the breakfast was a bit monotonous a bit more variety would be nice.
Friendly, helpful staff and comfortable bed!
I Liked the cleanliness of the room. Probably the fact there was only 2 hot options at breakfast.
Helpful staff, comfortable bed, location - younf people hanging around outside in evening only one member of staff doing breakfasts - toaster broke and while she was fixing it plates, cups and other food all ran out. She did a good job in the circumstances but it was too much for one person to do Non-smoking room smelt strongly of smoke
The staff were very helpful We ended up with a disabled room, and we requested a cot but never received it.
value for money and very friendly
We liked the friendliness and helpfulness of the staff, the style of the hotel and decor. We liked the small details that were different from so many large chain hotels, ie the furniture, the provision of a 'real' long leaf tea (not tea bags) real coffee etc. in the room...food in the restaurant was excellent. The room could do with a small table, tray etc and a longer lead on the kettle so we didn't have to put the kettle on the floor to reach a socket and didn't have to put the tea/coffee pot on their furniture with the risk of leaving water marks etc. ....small points really.
Central city location, convenient for Norwich nightlife. Mould around the shower enclosure and fittings, not expected in a hotel of this standard.
The location was very good for our visit. The staff extremely helpful. Lack of a trouser press in the rooms
Location Lack of attention to detail - this hotel could be so much better as it is in a perfect location for Norwich city centre, something much needed in Norwich. Some examples of very many shortcomings that I would expect without question in a hotel of this standard - only one bath robe (probably unwashed as there was a tissue in the pocket), toiletries not replenished on two night stay, bin not emptied despite having a discarded sandwich in it, we were not made to feel particularly welcome after a long and tiring drive, rear entrance to hotel from car park gives bad impression as not very well kept etc etc etc... Our room looked tired and in need of some maintenance. Door handle, toilet roll holder falling off, grubby marks on carpets/furniture etc.Staff don't appear well trained - we were not even asked on departure whether everything was ok and of we had had a good stay. Surely this wouldn't be too much trouble?
room was comfortable and location was excellent reception was small and not obvious
Wonderful staff that go the extra mile.
The location,and ambiance and artdeco style On arrival having booked two rooms,told they only had one emphasis on my arrangement not their administration/management.Taking one hour to serve meal from ordering with no apology.Cleaning trolley outside room with toillet roll on floor and linen when going down for breakfast
Very comfortable bed! It was divine! Lovely big bathroom and very, very clean. Breakfast was great. We were there for our friends wedding and the whole weekend went off very well. Nothing was too much trouble and the staff were very helpful.
The decor no
Hotel room was not ready for check at two pm. Heating and air con temperatures are set centrally so couldnt warm up the room only with a radiator located under the window.
The room was lovely and the extra bed for our daughter was ready when we came and comfortable. Very overbearing, fake friendly receptionist. She needs to learn to slow down and calm down and let guests breath a bit before launching into her standard patter.
Hotel conveniently situated on outskirts of Norwich but within easy access of city centre. Leisure facilities used and enjoyed by my daughter.
Relaxing and comfortable love the pool and sauna facilities A little noisy in the corridors.
Opportunity for later, buffet style breakfast-excellent standard of housekeeping open plan lounge area straight off entrance too busy & noisy - no quiet areas
The main problem was that our reservation with Active Hotels was not on record at the hotel itself. The hotel reception staff photocopied our printed confirmation in order to investigate. Fortunately there was a room available and the confirmed tariff was honored.
Very pleasant and helpful Reception. Very comfortable room. Early check-in and late check-out appreciated. Shower took a while to warm up!
Good location Friendly staff Good parking facilities Good Gym No fridge in room
It was not possible to have only a cup of coffeee for breakfast without paying the full £13.95 charge.
Very friendly & helpful staff at front desk
Pleasant people. Nice food. In spite of putting the information on the booking form the hotel did not see that I needed breakfast at 7.15 each morning. Breakfast was at 7.30am this is a bit late for people on business trips. They put themselves out the first morning and cooked breakfast but not the second morning and I was rushed to eat and pay for the room and get to my work destination by 8am , unfortunately I was late.
very friendly staff, good accommodation and excellent value
Friendly staff but room was rather pricey.
Accommodation was comfortable, staff were friendly and cleanliness was of a high standard. The hotel is well situated for visiting the surrounding area and places of interest.
Very Friendly staff,good service N?a
very convenient for my next day meeting. wonderful food and welcoming staff
Well furnished accomodation and pleasant, resposponsive, service.
Good food...friendly staff. Attention to detail was a bit lacking although not enough to make a complaint.
Nice Building Too near main road, very noisy.
Lovely staff, nice room. Food in the restaurant, although very nice, a bit overpriced compared to the facilities, ie restaurant prices, pub quality. Food needs to be much better presented to justify price.
Quiet, efficient, no hassle, very functiional No comfortable sitting in the actual room.
Staff were excelent Mildew in the shower that looked as if it had no attention for some time.
The food was exceptional...service superb..couldnt do enough for you! No
The restuarant food is excellent. No fuss about accommodating our dog.
it was good value, but wouldnt have considered it had it been the original price
good parking, central to the Broads, pleasant helpful staff, clean comfortable room overlooking the river and very good food
touring countryside etc, as weather was not to good. nothing at all
Location. Food. Parking. Country Hotel atmosphere = quite quiet customers. No
the hotel is very near to the norfolk broads,and within easy reach of norwich and yarmouth.the hotel staff are very friendly and helpful on things to do in the area around that part of norfolk. the hotel food was first class and the rooms very clean. this hotel is well worth a visit nothing to dislike in the hotel
clean tidy rooms could do with updating allthough staff good none
It all looks good once you have found it, the owner is a lovely lady very chatty and friendly. The rooms appear to be independant to each other which gives more privacy. There is a pub just down the road but if you have ideas of walking there to eat forget it, it doesn't do food and you have a good drive thru two villages to find anywhere. Quite a bit out of the way without any shops in walking distance for a newspaper etc. The rooms I saw appear to be add-ons or converted garages smaller than the average hotel room inside.
Comfortable, quiet and friendly. Great breakfast!
Clean, warm and comfortable and a good breakfast. The proprioters were not there to welcome us and although the lady who was there was very pleasant and kind, we felt that our welcome was rushed.
Comfortable, warm, good interior décor, good quality furnishings, nice bathroom, great breakfast, excellent location Tv difficult to work despite instructions, overnight parking great but having to move car by 9am when checkout was at 11am inconvenient
Breakfast was good,Jim made us feel at home,relaxed. Central heating miles too hot,could not adjust it.Could not open window,seemed to be sealed shut which made the situation worse.
I loved everything about this hotel. Location was fantastic right in the heart of old Norwich. Breakfast was superb and freshly cooked. 1 would certainly stay at Number 17 again. Car parking was expensive but very convenient. Always a problem in city centre location and not the fault of the hotel.
Friendly greet and rooms modern and clean - breakfast delicious and the hotel itself was ideally placed for shopping - the purpose of our trip
Allowed us early check in to leave bags in our room None
Personal service, rooms well equipped. Breakfast very good and parking provided. Room temperature could not be adjusted, it was a little warm
Friendly welcoming staff, very comfortable room, and excellent breakfast.
The room was pleasantly designed with modern furnishings, the bed was extremely comfortable, the shower was wonderful, everything was immaculately clean and there was a good variety of hot and cold foods for breakfast.