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Unbelievable experience, it was the first time that I've seen in a hotel the following, all the staff knew the guest name, a prayer carpet and a compass was prepared in the room(respect to the Muslim guest needs), complements fruit and minibar without alcoholic drinks refilled on a daily basis. The room services food is the best in quality. And laundry service fulfills the guest needs. Never the less the location of the hotel is the best, and it worth every cent. Finally one of the main reasons that will make me to come back to Munich is this hotel.
Excellent front desk staff, concierge services, drinks and atmosphere in the bar, rooms design, prime location No
everything top class: location, service, restaurants, roof bar.. Internet access is not included in the roomrate, unusual for a hotel of this class. No WIFI, only wired access available
good and friendly service, central location a big plus
The location was superb, the room very quiet
I would like to thank all the staff for the excellent services they have provided to us during our recent stay for the christmas holidays. We were very happy to be there. Rooms were very clean and spacious with excellent decoration. Ideal location in the centre of the old town. We strong recommend this hotel .
excellent concierge service. Reception did utmost to give us a room we were happy with. Excellent breakfast staff. Very poor views (look out onto a multi storey car park) from back of hotel and I had requested a room with view on booking form. Very disappointing to get allocated very small room with car park building darkening the room even more. The gym is too small!!
Luxury room and good services
The room facilities The lobby is very loud you can't hear anything , and the rooms hallway is very old
The staff really made you feel like a VIP guest, and were friendly and efficient.
Freindly staff, and a nice spa. The LAN internet connection is very bad, and it`s not worth paying for.
The location of the hotel was excellent. The room was incredibly small for the cost/five star rating
This is a five star location with two star rooms. Go out the front door and walk to all the good sites. The rooms were very disappointing. Old, needs updating. Very overpriced for the room
Excellent hotel, with perfect location. Extremely helpfull and friendly staff, gourmet food, comfortable rooms. None
the staff were very helpful, location great room is quite small and bland!
The hotel staff was very accommodating and helpful - pleasant attitudes . The first room they showed us was unkempt looking (rumpled bed) - it also had a damp odor, The hotel lobby is lovely - however, the hallway rugs are faded and sometimes stained. The rooms are small and need updating (desparately!!!)
Location is perfect but no value for money Location is perfect but no value for money
The location is exellent, THE BEST in Munich. Too much people from the Middle East 90%
Very gool luxury hotel, with heritage, traditions and royal atmosphere. Excellent food arrangements, bars and restaurants. Comfortable rooms. Friendly service. We arrived to the hotel at 18.00, and it found out thet our room was not yet ready. No wireless internet in rooms was available.
large rooms so many stairs and the lifts don't lead to rooms, rather lauggage must be carried on stairs
caring and helpful staff
Location is ideal Bathrooms in our room (104) had bad drains
We stayed during Oktoberfest, and the hotel was fully booked. The staff was very helpful and curteous. Fairly basic hotel accomodations, but clean. Hotel was in a quiet part of city, just outside the old town with very convenient access to the metro. Near some nice bars and restaurants.
Very friendly staff who made our Munich holidays comfortable.
close to munich city center , about 10 min
location,, close but far enough away to get a better feel for the city
Friendly staff and nice location. Some restaurants nearby. Internet not working, plumbing problems, no hot water over w/e and mon
conveniently located near the Garten and the U-bahn, walking distance to both. room was clean, bathroom was extremely large - however the shower was a stall only, even though there was room for a tub in there. Internet was available in the Lobby on a computer, however we could never get the wireless to connect to the Droid phone. the first person that greeted us when we first arrived was very nice, the rest seemed a bit grumpy. It was busy due to Oktoberfest, but still... We arrived at 9 am, check-in is 2. they held our bags for us so we could site see, but when we arrived back at 2:30, our room was still not ready. We had the only room on that level w/out a street view and in the morning we clearly heard the kitchen/restaurant staff through our window via the courtyard below at 5 am. We were on the first floor - which equates to the 2nd floor in US, there was no elevator to this floor. I don't mind stairs, but there was elevator to other levels. Bathroom seemed a bit "hospital-ish" with it's huge size, but mostly it's sterile feel.
only 10 min to the city center, parking, wifi, standart germany breakfest
Spacious room No free wireless internet access in room (hotspot wi-fi is available in room but is not free).
Quality of room, bathroom, room facilities & breakfast; practical location (close to underground station); quiet neighbourhood; friendly & helpful staff absence of coffee-making facility in room
Nice room and breakfast, the location is just north of Marienplatz. As a suggestion, if you have 3 or more people, it's actually cheaper to get a taxi from Marienplatz than to take the U-bahn unless you have a day pass - only about 6 euros. It'd be nice if the hotel set up a free internet station
Firstly the location close to the centre of the city and the english garden (very profitable for runners). The room was comfortable and clean. The price excellent
It is not so far from city center. Very small rooms with thin walls, so you easily hear every sound from corridor and nearest rooms. Shower is inconvenient and room itself is uncomfortable because of its small size. Well, it is not so bad, but I think these rooms don't match the price.
The rate was very high during Octoberfest
The apartment was arranged for us though we paid for the double room. Also the facilities there were great! The lift and staircase, if I have several big luggages, might have issue to the room.
Excellent location, comfortable beds, good showers, extra security with second inner locking door. could use a fresh coat of paint in the hallways for better presentation, walls were a little thin (meaning could hear alot of the activity in the hallway and adjoining rooms) but it was not busy during our stay so it wasn't a problem.
The location is 1 stop or 15 minutes from the down town area.It is a very quiet location, nice big rooms and parking. the breakfast was poor so i am pleased to have walked 2 blocks to a cafe for 5 euros and had a coffee & pastry.
Could not believe how nice of a place for the money. Beautiful garden view, room small but perfect (only a single), great location, excellent breakfast, fruit plate on arrival, etc. Would definitely stay again. Staff were very friendly but not especially helpful when asking about local attractions / local area.
The staff was wonderful: helpful, cheery and always courteous. The breakfast was exceptional with exotic fresh fruits daily. We had a lower level room and traffic noise was a problem.
The gentle hotel staff, the fantastic breakfast, the good taste (decoration, room furniture etc), the good location (centre), the cleanliness and the welcoming feeling in general.
Amazingly efficient and friendly staff. The hotel decor is a bit dated but they obviously try to make up for this through fantastic service e.g. we received a complimentary fruit basket in our room. Fantastic breakfast. There was no air conditioning in our room which could be problematic in summer - however they did provide a fan for our use.
Small family run hotel. Nice breakfast. Room quite big and nice. Very friendly and helpful staff. Good location - very closed to S-Bahn and old town. Free internet and mini-bar items for 2 eur. Bathroom quite small. No kettle in room.
Breakfast was outstanding, staff was polite and knowledgeable about the local area. Very clean and neat, eclectic decor The beds were quite uncomfortable and synthetic bed covering were quite hot, making for a poor night's sleep.
Rooms are big and breakfast is very good. Location is also a plus. No Air Conditioner and not very well ventilated. Hotel staff kind but not trained.
Friendly, delicious breakfast, free wi-fi, good location
Everything! The staff was great, breakfast was a good variety, and the room was huge! Smoking indoors, but hey, that's Germany
Great breakfast buffet and inexpensive parking. Beautiful courtyard that would be great for breakfast in the summer. 10 minute walk to marienplatz. Wifi access was difficult to use with an iPhone due to the frequent need for re-login using a complicated key
Excellent location, helpful staff, clean rooms.
The location was excellent,The staff was very helpful,the breakfast was terrific,and the room was nice.
Very comfortable and helpful, friendly staff. Room was very nice and reasonable size. Location is perfect for central Munich. paying for wifi. 8 euro per hour with T-moblie
Small rooms, with budget furniture. Seems more like a 3 star hotel. Internet available for a fee - this is 21st century, internet should be free! More, it was not working! :-(. Overall, the value doesn't justify the money. 145 Euros per night is too much! You may want to try a 5 star at this price.
Excellent location what ever do you do - go out in the city, go to the restaurants or shopping. Easy accessable public transport (Tram and S-bahn). Noisless environment. Frendly staff. Comfortable bed. Quite small room. Old and small (14") TV set. Embarrassing remote control (only 6 buttons). It is time to change ordinarie room locks to more modern card locks.
Buffet breakfast was above average. Only the lack of Air Condictioning. But I suppose temperatures in the 80's F are not common in Munich-?
location and good breakfast no aircondition,
Location only Internet connection problems, towels looking very old, expensive for what it offers
Good location. Center of MUnich. Internet is not free of charge
Location. Acceptable breakfast. Good service. No air conditioning. No elevator. No included wi-fi. Far from a 4 star hotel.
It was a very nice hotel, with all the comforts. It was also very close to the subway and it provides a excellent breakfast. Very nice and polite staff. A little bit too expensive, but we've been there during oktoberfest and so I think it's normal. N/A
Perfect location to explore the city. Very helpful staff at reception, helped us to call hotel in the other city to confirm booking. Its expensive for the size of room we got.
Breakfast buffet, cleaniness of room and most of all the location the bed was not the most comfortable
Friendly staff and a good breakfast, close to city center. The room was way too small.
breakfast! no coffeemaker in room
room (on the back yard) very calm, good breakfast, very close Marienplatz, Deutch Museum and metro station Isator WC in the bathroom
very good breakfast! I could not access the internet via cell phone nor via computer.
Close to city center as hotel is one stop with Uban or a10 min walk
The central location. Thought Room 32 on the 3rd floor was a bit small for the price we paid.
It feels like home, excellent location (very close to city centre, 50m from metro station)
Loved the location. Easy access to the Marienplatz shopping street/Metro station.
The breakfast was excellent. Overall the hotel was very good value and an excellent location.
The Mercure Hotel Munchen Altstadt is ideally located for the city centre with quick and easy access to both the S-Bahn and underground rail lines. There is a direct train from the airport to Marienplatz (S1 or S8) which takes approx. 38 - 48 minutes, the hotel is then just a few minutes walk. A welcome supply of water, apple juice and coke were provided free of charge in the room. Breakfast, if not included in the room rate is expensive but there are plenty of local cafes to choose from as an alternative!
Location, breakfast staff
I like the hotel location and breakfast very much:)Cofee was very good:)The conditioning system worked good.
The Location close to shopping area
The kindness of the staff and the cleanliness of the room.
Convenient location, comfortable, clean, excellent service, very good breakfast buffet, worth the price, able to skip lunch, more time to do other things. Did not find anything to dislike.
Location, staff, comfort
Room and Bathroom were new and modern (very clean) Location to the main square and attractions were unbeatable. Internet was 5euro for 15mins of use...huge ripoff.
fantastic hotel, very helpful and friendly staff, upgraded us to a junior suite which was very spacious, would not hesitate to visit again
They gave us probably the oldest room in the house. I stayed there 2 months ago and had a totally different room... Was because of booking via booking.com or because booking late? Who knows...
Location was fabulous. Hotel was clean, safe, quiet.
Location, efficiency, friendly staff
We liked the attention to detail and friendliness, helpfulness of the staff. Breakfast buffet was excellent.
It offers so much inside that youeasily spend a weekend not leaving the hotel. There is a huge difference in the types of rooms available. the smallest rooms are really too small but are still well appointed. There was a significant amount of building work with associated noise.
Our rooms were in the new wing which is a fair walk from the lift with a number of confusing doors. Also the views from the rooms overlooking the courtyard were poor with some concrete constructions in front of the windows.
The rooms were incredibly spacious and the service was excellent. The beds were a bit firm, and they were the weird Euro style -- two twin beds made a king. Other than that, it was wonderful!
The service, the sun terrace, pool and gym area, the situation in Munich, the brekfast The smelling of the room
Luxury environment, great music selection, very nice breakfast, great location
The whole experience - the attentiveness of the staff, the comfort of the room and the location of the hotel. As it was a business trip I didn't have a chance to use the spa or eat in the restaurants (as we ate out) but will definitely be back.
Balcony, accommodating staff. When I had asked if I could check in 2 hours early, they said yes. When I arrived it turned out this was not possible. Which would have been fine if I wasn't am traveling for 10 hours and if everything in Munich wasn't closed on Sunday's.
Hotel is beautiful, upscale, modern and comfortable. Location is top rate, directly across from the virtualize markt. The staff was very friendly - though they seemed to have some issues which I suspect are from the hotel being rather new. Staff needs to be better trained in restarting the room with amenities. Coffee, sugar, other items were often not re-supplied. Room heating system failed while we were there; howevet, hey did supply us with a portable heater that worked well,
Great location. Great staff. Awesome fitness center.
I stayed in this hotel already three times and I am not going to change it. Staff is very helpful and friendly,especially Herr Markakis at the reception. Good value for money, excellent location, quite good breakfast with (!) fresh pressed orange juice. It possible to have a water boiler in the room if you like to drink tea in the room. Atmosphere in this hotel is very friendly, I never feel that I am just in the hotel. Your impression may depend on the room you have. Rooms facing the street are not so quiet, but have airconditions. Rooms facing inner yard are quiet, but without airconditions (you can open a window, it's very quiet). All in all, very nice and friendly place for this money.
Location was amazing... The breakfast wasn't good.
Very clean rooms, excellent gourmet breakfast my room had no airconditioning, so the windows have to be kept open on hot nights, can be a problem if facing the street, which is noisy with traffic and people at night.
A nice variety of breakfast items served in a beautiful breakfast room. The location could not have been better. Only one block from the Hofbrauhaus and other beer halls and restaurants. The bed was very comfortable and the heating was good. The room was very small. The shower was small. There is late night street noise at the front of the hotel.
Breakfast was very good, great selection. Staff were very friendly and helpful. Great location - central yet quiet at the same time. Bathrooms were too small, elbows kept bumping into walls.
The breakfast buffet was very good and the location is one of the best in Munich if you want to stay near the Marienplatz As other have mentioned in their reviews the standard single room is extremely small, but taking into consideration the great location and the breakfast, it is still a very good deal. I was in Munich to see the city not my hotel room.
Nice hotel and good location.
Very good breakfast, fast free internet access, clean rooms, silence :-)
the staffs are very helpful, And left my luggage for a few days while away from Munich, and it's free of charges. Location is excellent!!!
Excellent location and the breakfast was the best I had during my trip to Germany. The room was really small. One side of the king-sized bed was up against the wall, so the person sleeping on that side could not get out easily. I would not stay at this hotel for more than an overnight because there is just not that much room for your bags and we felt very cramped.
We felt very welcome - friendly and helpfull staff, good breakfast and pretty decor. The location, in a residential neighbourhood, is very calm and pleasant. The position is quite far from the railway station. Room and toilet were small - but compensated for by a lovely conservatory.
Beds and breakfast invisible step in the entrence whwre I fell badly Tobaccosmoke woke us up in the middle of the night
Very friendly and comfortable, and the perfect base for the Munich Opera Festival.
The room exceeded our expectation, very good location, excellent service.
atmosphere & vicinity to Maximillian Strasse
Excellent location and very friendly and helpful staff (front desk, breakfast etc.). Will definitely stay here again.
Character of the hotel. Made a change from the usual anonynmous modern box. Breakfast served at the table made apleasant change. No
Hotel de charme with excellent polite staff. Convenient location near Maximilian Strasse in a quiet road with nice places to eat and drink. Spacious tastefully furnished room with balcony overlooking the Renaissance courtyard. Breakfast served at the table. No air conditioning.
It was a pleasure to stay in such a lovely hotel - excellent breakfast service and very helpful staff. I know Muenchen well and this hotel is in a great position. Finding any light switches near the bed was a small problem but it would not deter me from staying there again.
The staff and breakfast The hotel was very expensive; out of date and needs a renowal
The quiet rooms,central location, and excellent breakfast. Reception was very helpful. Highly recommended.
The staff, breakfast & location
Great location - staff very helpful and curteous.
location Suggest to travelers that they do not drive in Munich. We received excellent directions from the hotel and doorman made parking very easy, but Munich is not a city to drive in, even if it is only coming and going. Take public transport.
The location was perfect, the breakfast was enough full and staff was very welcome and helpful. We enjoyed our staying there.
The location of the hotel and the competent and helpful staff in reception and lobby.
Everything was perfect ... literally . every staff member seemed to know my name . The room was outstanding. Big , clean and just the right temperature . No in house movies . Everything else was fantastic
Location was very convenient to Marien Platz, Hoffbrau Haus and city market. Staff was very courteous and helpful. The only complaint we had was not being able to lower the thermostat setting in our room.
Excellent location,pleasent room and very clean.Satisfying breakfast.
The staff were all helpful, especially Sebastian, and made you feel welcome. They were able to accommodate an early arrival and gave us our room before the official check in time. They also arranaged a simple packed lunch on one day when we had to leave before we could have breakfast as we were going on a day's excursion The prices were a bit on the high side and the breakfast was the same every morning (no variety)
Not very ritzy, but good price for the area, close to the city center. Breakfast area was comfortable.
It is nearby the city center No airco, at 7 in the morning WOII started (working on the road)
Location is good for city walking and German museum. Public parking facility is just next of this hotel. so it is very convenient for tour with car.
Especially when you have stayed at The Hotel Isartor. What a great and friendly staff that not only helps you whenever you need it, but helps you to digest the cultural differences and explain the lifestyle to you. Air conditioning and or a fan was needed.
staff were friendly & helpful; room was large, clean & comfortable big jump in price for staying on a weekday
no coffee in the room
I liked the location of the hotel and the staff were friendly and helpfull. I only asked for one thing during my stay and that was an extra pillow because the one provided was very thin. I never received an extra pillow so i didnt sleep very well.
Hotel staff very friendly and the breakfast was good. The room was simple and plain but very clean.
Very accomodating hotel. We arrived very early on flight from USA and our room was ready as requested. Room was comfortable and clean. Exclent location. Breakfast was good in pleasant room. Got our trip off to good start