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Whenever I stay in Munich, I try to book a room at the Derag Hotel: it is confortable, the staff is very nice, and it is ideally located in the city, next to public transportation and to shops and nice little restaurant, and to the swimming pool. Check-out time a little bit early (11 a.m) and brekast until 10 a.mOne more hour would be welcome - same comment for the cleaning time.Would like to enjoy a late morning after a long trip.
Convenience to S-bahn; quiet neighborhood Reservation under wrong name; a wake up called was delivered 1 hour late
The staff was very friendly, minus one individual. We upgraded to an apartment and loved the freedom to cook ourselves. The day before checkout, we went to settle our bill and view current charges. We agreed on charges and were told we couldn't settle until checkout time. The following morning at 5:20 we went to pay our bill when Seyed, the man working the front desk told us 50 more euro than agreed upon. We explained that wasn't right and told him we asked about it the night before and knew that it wasn't an extra 50 euro. He than said we have to pay what the computer says and that's it. We went back and forth for about 10 min. And got no where. He than said I was his worst guest he has had in 15 yrs and that's that! Eventually a few hours later I got a hold of a manager and cleared it all up. All in all the hotel was great minus my checkout experience.
More facilities than we expected.
The rooms are an excellent retreat with the mini kitchens. Great people watching!!! There was a noisy party on the Sunday night in an appartment on the 6th floor. My tolerance was tested- but I was just jealous.The hotel could only act if somone complained but noone would want to complain.
Friendly bar staff. Free bottles of water and beer came in handy. Greatshower. Double room was, like many in Europe, two singles pushed together. Even had two single duvet covers.
Well prepared, quick and smooth check-in/check-out procedure. Kind hotel staff. Small and slow elavators. Slightly unpleasent smell in the bathroom. Too soft bed.
Good location, basic hotel but very good value. Excellent breakfast- lots of choice, 2x free water & 2x beer in the fridge, clean etc... Great for a cheap and cheerful weekend stay!
Close to Metro and oldcity Room musty and same next room
Convenient location for the purpose of my stay Needs renovationWas
Stefan was on reception when we arrived are was extremely courtious and helpful
Excellent location. Room actually had a kitchenette. Very helpful staff and an excellent maintenance man. The paid hotel parking lets you park in really tight spaces.
Excelent location, very close to downtown and subway station. Clean, nice and quiet. Internet access is not available in all rooms. A microwave oven in the room would be a great plus!
Location is fantastic. The room is very good and large. The elevator is spacy. The whole building seems to be ex-post office. Opt out of breakfast and have it in cafes throughout the town :) Some of the staff barely spoke english and was unable to answer even questions about the weather. There was a severe problem with constant water (hot or cold) pressure.
The breakfast was good base on an Asain Singaporean teast. Only thing need more veg or fuirts. Internet in the room need extra charge. I take Euro29 for 5 days. And the free internet in the lobby only a set of PC and need to request for password from recept. Also the system is very slow.
The hotel is clean and comfortable. Situated at a good and quiet location just a min walk to the subway. Rate is resaonable on their sales price. The staffs at the counter are helpful as well and protray a professional attitude.
it's a very clean and comfortable hotel, extremely well situated near the gärtnerplatz and many charming and not too touristic bars, restaurants and the wonderful arts and crafts swimming pool on the isar.
The room with the kitchen was a great value. The staff were a little bit impolite, they gave us a lower level room without telling us. We spoke with the manager and she solved it immediately.
Rather easy access from the city centre if you know how to use public transport.
Location was good, to Subway and to the shopping areas No, I got the last room of the building. Then being so hot in Munich there was no fan or a/c in the room. The worst part is that they had a delivery at 6am in the morning right below my room, with the loud knocking and talking just below my room for 1/2 hour was terrible.
low prices, high quality (nic restaurant, good breakfast) 10 min bustravel from Marienplatz
Nice staff, very nice quiet location (but the church across the road a little annoying - it bells from 8 till 20), clean rooms. Almost best value for money a little far from S-bahn (13 mins walk) and U-bahn (15 mins walk) stations. Breakfast is extra (but there is Muller cafe in 3 mins walk, where you can get a coffee + sandwich + tiramisu for 6-7 euros).
Very nice place for the price, and in walking distance of the tourist areas.
Close to the city center, good breakfast
Everyone was extrememly understanding, accomodating, and helpful. The room was very cute, spacious, and clean!
The breakfast was excellent. Restaurant served good food the hotel room was too warm (no ac) and we faced a busy street which was noisy
I was able to come and go as I pleased with little intrusion A little noisy at the front and a bit too hot in the room
the worm Atmosphere
the recepcionists were always very welcome! i've never seen such bad hotel!!! on Octoberfest nights the cost of the room was about 300 Euro - but thу price of the room shouldn't be higher than 50!the room was very small!! even for me alone, and everything inside was very old and dirty, cleaning was very bad, no hoovering, no bathroom cleaning, I've tried once to open a window and then couldn't close it...and after all I've left my cosmetic bad in the room, my suitcase was on the reception till the evening on that day and they haven't returned me it! Never choose this hotel!!! it would be real dissapointment of Munich visit!
Location near Viktualienmarkt, silence In 7 days our room was never really cleaned
Small family run hotel. Nice breakfast. Room quite big and nice. Very friendly and helpful staff. Good location - very closed to S-Bahn and old town. Free internet and mini-bar items for 2 eur. Bathroom quite small. No kettle in room.
Everything! The staff was great, breakfast was a good variety, and the room was huge! Smoking indoors, but hey, that's Germany
Amazingly efficient and friendly staff. The hotel decor is a bit dated but they obviously try to make up for this through fantastic service e.g. we received a complimentary fruit basket in our room. Fantastic breakfast. There was no air conditioning in our room which could be problematic in summer - however they did provide a fan for our use.
Breakfast was outstanding, staff was polite and knowledgeable about the local area. Very clean and neat, eclectic decor The beds were quite uncomfortable and synthetic bed covering were quite hot, making for a poor night's sleep.
Great breakfast buffet and inexpensive parking. Beautiful courtyard that would be great for breakfast in the summer. 10 minute walk to marienplatz. Wifi access was difficult to use with an iPhone due to the frequent need for re-login using a complicated key
The staff was wonderful: helpful, cheery and always courteous. The breakfast was exceptional with exotic fresh fruits daily. We had a lower level room and traffic noise was a problem.
Could not believe how nice of a place for the money. Beautiful garden view, room small but perfect (only a single), great location, excellent breakfast, fruit plate on arrival, etc. Would definitely stay again. Staff were very friendly but not especially helpful when asking about local attractions / local area.
The gentle hotel staff, the fantastic breakfast, the good taste (decoration, room furniture etc), the good location (centre), the cleanliness and the welcoming feeling in general.
Rooms are big and breakfast is very good. Location is also a plus. No Air Conditioner and not very well ventilated. Hotel staff kind but not trained.
Friendly, delicious breakfast, free wi-fi, good location
the location . they couldn't find the booking even after i gave them the booking number that had been sent to me via email by your website and they had charged me 50 youro more than the booking price!!!
The location of the hotel is excellent with an underground station literally a two minute walk away which connects to city centre and airport. On arrival I was asked for my credit card, when I asked why I was told that it was just to confirm my details. Later that evening I discovered that my card had been deducted 150 euro without my authorisation. I asked at reception why this occurred and was told in a rather nonchalant manner that this was to cover day to day expenses. Never got this anywhere before. Also the room had wallpaper peeling off and scribbles, the sink was broken and the internet was 18euro a day which I thought was extortionate.
It's Hilton...so everything was O.K. Very well located.
Desk staff was friendly Concierge seemed annoyed when you asked questions. He always acted as if you you were interrupting his chats with friends. Gave you very basic information then moved on
Quite old facilities, not what you expect from a Hilton
The rooms were very comfortable, large, and luxurious. The bathrooms had everything that we needed and more, plus the modern touches were a very nice thing to see. The room layout is amazing! The staff weren't very friendly, and often times would interrupt my questions with a rude remark.
The stuff was very helpful, the room was great, Breakfast with many choices
Great hotel with a good quiet service and business minded staff. Working as expected by a Hilton Hotel in Germany.
Parking + Breakfast too expensive
It is clean with a wonderful relaxing atmoshere. The rooms are very spacious and quiet. I liked everything!!
Easy access to public transit and to local restaurants and markets.
The location is always the greatest advantage of this hotel. We stay in this hotel several times every year. We had several things to bother. First of all the room needs to be renovated very heavily. There was everything ragged in the bathroom. So our comfort was spoiled from the beginning of our stay. Then on the Saturday morning about 9.30 they started loud works in the stairs, just very close to our room. It was not only impossible to sleep any longer, but also just to stay in the room. After asked they offered a compensation. It was done in a polity proper manner. We appreciated it. But for sure that should be done before asked and we have to be informed of the planned works beforehand.
Very comfortable and helpful, friendly staff. Room was very nice and reasonable size. Location is perfect for central Munich. paying for wifi. 8 euro per hour with T-moblie
Buffet breakfast was above average. Only the lack of Air Condictioning. But I suppose temperatures in the 80's F are not common in Munich-?
Location only Internet connection problems, towels looking very old, expensive for what it offers
Location. Acceptable breakfast. Good service. No air conditioning. No elevator. No included wi-fi. Far from a 4 star hotel.
Excellent location, helpful staff, clean rooms.
Small rooms, with budget furniture. Seems more like a 3 star hotel. Internet available for a fee - this is 21st century, internet should be free! More, it was not working! :-(. Overall, the value doesn't justify the money. 145 Euros per night is too much! You may want to try a 5 star at this price.
Excellent location what ever do you do - go out in the city, go to the restaurants or shopping. Easy accessable public transport (Tram and S-bahn). Noisless environment. Frendly staff. Comfortable bed. Quite small room. Old and small (14") TV set. Embarrassing remote control (only 6 buttons). It is time to change ordinarie room locks to more modern card locks.
Good location. Center of MUnich. Internet is not free of charge
location and good breakfast no aircondition,
The location was excellent,The staff was very helpful,the breakfast was terrific,and the room was nice.
Location close to center, cleanliness, the metro station is below the hotel and the shopping mall. There was a problem at check in, the hotel desk manager informed us that booking.com did not inform them of some of our bookings(we had 4 rooms), gladly I had my reservation doc with me to solve the prob. On checking out the price they asked for the rooms was almost double of what I had booked, then again my reservation document came in handy. The manager at the check in was quite rude at first and when we sought to complain to the GM, she apologized.
The hotel was very easy to find! Very good access to the City Centre. The Cinema just around the corner was very good because they show English speaking films. I only pick hotels that are good enough for my wife and I, we are very choosy about what hotels we stay in. The resaurant in the hotel was very good to.
Rate, location, excellent service by the friendly staff. And I did enjoy the pool!
good location clean confortable
The rooms were clean. I love the bedding. The matres and the pillows are comfortable and soft.
It was so handy to get to from aeroport and rooms were very comfortable, it is good to be able to get smoking room as many hotels dont do them anymore the bar was far to expensive and so was room service, We also thought it was`right in the center of city from description , all though not very far it was a good bit further then we expected
Staff, location and cleanliness are excellent Old style air conditioning system where ALL the guest rooms get only warm conditioned air in the winter and cool air in the summer. The system had already been switched (end of September) to the warm air winter configuration. Our room was too warm for comfortable sleeping for a person who likes a cool room.
The prices for telephone and internet.
Great location, near everything; clean and good size, confortable rooms with A/C; the hotel even has the metro connection through the lobby
The staff were knowledgable, helpful and friendly. The facilities were comfortable and the transport links are great.
very close to the center . own park to let rent car on all safety ....
breakfast! no coffeemaker in room
Friendly staff and a good breakfast, close to city center. The room was way too small.
Perfect location to explore the city. Very helpful staff at reception, helped us to call hotel in the other city to confirm booking. Its expensive for the size of room we got.
very good breakfast! I could not access the internet via cell phone nor via computer.
The central location. Thought Room 32 on the 3rd floor was a bit small for the price we paid.
Close to city center as hotel is one stop with Uban or a10 min walk
room (on the back yard) very calm, good breakfast, very close Marienplatz, Deutch Museum and metro station Isator WC in the bathroom
Breakfast buffet, cleaniness of room and most of all the location the bed was not the most comfortable
It feels like home, excellent location (very close to city centre, 50m from metro station)
It was a very nice hotel, with all the comforts. It was also very close to the subway and it provides a excellent breakfast. Very nice and polite staff. A little bit too expensive, but we've been there during oktoberfest and so I think it's normal. N/A
location was excellent and staff very helpful and friendly. The bar was lovely, great service and open til 1am. access to the internet in reception really came in handy to organise tourist trips. Spa area great i thought that the hotel was lovely and felt i got great value for money. only thing i would say is that the room felt a bit cramped though obviously we didn't spend a lot of time there as we were busy exploring the city!
We received a free upgrade to the suite. Great!
Excellent service and staff, cleanliness of rooms and upper class facilities.
Very nice... A bit more than a smaller hotel, but worth it Try the "True and 12 Handmade Ice cream" store around the corner!
Excellent hotel in great location in Munich. Great transport links from airport to the city and around the city.
They are very child friendly and very nice
location and ease of accessing the city I needed to switch 3 times rooms because the 1st one was with 2 beds instead of a 1 king sized the 2nd time they gave me an allready occupied room 3rd room was not clean
quit place,near center of Munich,not far from airport,good value of money
the hotel is very clean and neat and directly next to the river and near to the coffee shops and market. it is an excellent hotel.
Room quiet and good as a base for business Very minor point but internet connection cable was to short for full use of table.
The location was convenient for my business travel - very close to the train I needed, and the neighborhood was very nice. My friend and I enjoyed walking through the neighborhood in the evening and always found a nice place for dinner. The spa was a good place to relax, and I really like the design of the pool area. It was nice to see a pool for adults rather than just for the kids. The food in the restaurant was excellent, and the singer in the bar added a nice touch. All around, an enjoyable stay.
Great location. Great staff. Awesome fitness center.
Balcony, accommodating staff. When I had asked if I could check in 2 hours early, they said yes. When I arrived it turned out this was not possible. Which would have been fine if I wasn't am traveling for 10 hours and if everything in Munich wasn't closed on Sunday's.
Hotel is beautiful, upscale, modern and comfortable. Location is top rate, directly across from the virtualize markt. The staff was very friendly - though they seemed to have some issues which I suspect are from the hotel being rather new. Staff needs to be better trained in restarting the room with amenities. Coffee, sugar, other items were often not re-supplied. Room heating system failed while we were there; howevet, hey did supply us with a portable heater that worked well,
The breakfast buffet was very good and the location is one of the best in Munich if you want to stay near the Marienplatz As other have mentioned in their reviews the standard single room is extremely small, but taking into consideration the great location and the breakfast, it is still a very good deal. I was in Munich to see the city not my hotel room.
Very good breakfast, fast free internet access, clean rooms, silence :-)
the staffs are very helpful, And left my luggage for a few days while away from Munich, and it's free of charges. Location is excellent!!!
Excellent location and the breakfast was the best I had during my trip to Germany. The room was really small. One side of the king-sized bed was up against the wall, so the person sleeping on that side could not get out easily. I would not stay at this hotel for more than an overnight because there is just not that much room for your bags and we felt very cramped.
Nice hotel and good location.
Very clean rooms, excellent gourmet breakfast my room had no airconditioning, so the windows have to be kept open on hot nights, can be a problem if facing the street, which is noisy with traffic and people at night.
Location was amazing... The breakfast wasn't good.
I stayed in this hotel already three times and I am not going to change it. Staff is very helpful and friendly,especially Herr Markakis at the reception. Good value for money, excellent location, quite good breakfast with (!) fresh pressed orange juice. It possible to have a water boiler in the room if you like to drink tea in the room. Atmosphere in this hotel is very friendly, I never feel that I am just in the hotel. Your impression may depend on the room you have. Rooms facing the street are not so quiet, but have airconditions. Rooms facing inner yard are quiet, but without airconditions (you can open a window, it's very quiet). All in all, very nice and friendly place for this money.
Breakfast was very good, great selection. Staff were very friendly and helpful. Great location - central yet quiet at the same time. Bathrooms were too small, elbows kept bumping into walls.
A nice variety of breakfast items served in a beautiful breakfast room. The location could not have been better. Only one block from the Hofbrauhaus and other beer halls and restaurants. The bed was very comfortable and the heating was good. The room was very small. The shower was small. There is late night street noise at the front of the hotel.
the hotel was excellent, the service was very good and it helped to make a very pleasant stay. it is about 20 minutes walk from the centre but if you are in munich for the octoberfest this might help to burn calories.
I didn't like the floor in the room. Stone floor is very cold, and I would have preferred carpet or wood.
exceptionally clean, very stylish design to the rooms and interior facilities. Breakfast was very nice.
Reception OK, but service at breakfeast could be better The equipment and rate of suite could be better
very nice and clean room, very quite and WLAN access free of charge No bar, but restaurants close by
Good location 200 metres from S-bahn station, fast free internet, pleasant staff. Breakfast was very limited.
The room was clean, quiet and comfortable. Hotel staff was very friendly.Close to Deutsches Museum.
Cleanness No wireless connection working
Calm and silent atomosphere made me be relaxed. Breakfast was rich and made me be activated.
Not very ritzy, but good price for the area, close to the city center. Breakfast area was comfortable.
Especially when you have stayed at The Hotel Isartor. What a great and friendly staff that not only helps you whenever you need it, but helps you to digest the cultural differences and explain the lifestyle to you. Air conditioning and or a fan was needed.
I liked the location of the hotel and the staff were friendly and helpfull. I only asked for one thing during my stay and that was an extra pillow because the one provided was very thin. I never received an extra pillow so i didnt sleep very well.
The staff were all helpful, especially Sebastian, and made you feel welcome. They were able to accommodate an early arrival and gave us our room before the official check in time. They also arranaged a simple packed lunch on one day when we had to leave before we could have breakfast as we were going on a day's excursion The prices were a bit on the high side and the breakfast was the same every morning (no variety)
staff were friendly & helpful; room was large, clean & comfortable big jump in price for staying on a weekday
Location is good for city walking and German museum. Public parking facility is just next of this hotel. so it is very convenient for tour with car.
It is nearby the city center No airco, at 7 in the morning WOII started (working on the road)
Hotel staff very friendly and the breakfast was good. The room was simple and plain but very clean.
no coffee in the room
Very accomodating hotel. We arrived very early on flight from USA and our room was ready as requested. Room was comfortable and clean. Exclent location. Breakfast was good in pleasant room. Got our trip off to good start
Excellent location,pleasent room and very clean.Satisfying breakfast.
the location of the hotel is excellent , easy to go to the city center the facilities of hotel is very very old and not very clean , you have to go upstair to go to the toilet. the picture on website is different from the real room .
the location was excellent, and i liked the breakfast very much. throughout, very good value. cheap, nothing fancy but cozy. when i went into my room , it looked fairly clean, cozy , old fashioned kindof interior , that was all ok, but there was a half eaten pretzel under the table in my room, which means they didn't clean the room properly. and my room was on the 4th floor, no lift, was a bit tiring after travelling the city.
ease of WiFi, parking lot, cosy atmosphere coffee was terrible
location, easy to find, size of room, carved furniture nothing at all
breakfast is very good, room is clean facilities is old
It is easy to reach by train and perfectly situated for sightseeing in the central and other parts of Munich
good breakfast, location, friendly staff the cleaner unlocked the room's door every morning at 10 am no matter what. Towels were available in the shared bathroom, not in the bedroom
It is very near to the centre of the city. Very confortable and cheap.
good location, adequate breakfast, friendly staff noise from the street and other tenants, furniture in the room needs repair
Perfect breakfast included can not pay with credit card, cash only