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The prices for telephone and internet.
The staff were knowledgable, helpful and friendly. The facilities were comfortable and the transport links are great.
good location clean confortable
Staff, location and cleanliness are excellent Old style air conditioning system where ALL the guest rooms get only warm conditioned air in the winter and cool air in the summer. The system had already been switched (end of September) to the warm air winter configuration. Our room was too warm for comfortable sleeping for a person who likes a cool room.
Location close to center, cleanliness, the metro station is below the hotel and the shopping mall. There was a problem at check in, the hotel desk manager informed us that booking.com did not inform them of some of our bookings(we had 4 rooms), gladly I had my reservation doc with me to solve the prob. On checking out the price they asked for the rooms was almost double of what I had booked, then again my reservation document came in handy. The manager at the check in was quite rude at first and when we sought to complain to the GM, she apologized.
The hotel was very easy to find! Very good access to the City Centre. The Cinema just around the corner was very good because they show English speaking films. I only pick hotels that are good enough for my wife and I, we are very choosy about what hotels we stay in. The resaurant in the hotel was very good to.
It was so handy to get to from aeroport and rooms were very comfortable, it is good to be able to get smoking room as many hotels dont do them anymore the bar was far to expensive and so was room service, We also thought it was`right in the center of city from description , all though not very far it was a good bit further then we expected
very close to the center . own park to let rent car on all safety ....
Great location, near everything; clean and good size, confortable rooms with A/C; the hotel even has the metro connection through the lobby
Rate, location, excellent service by the friendly staff. And I did enjoy the pool!
The rooms were clean. I love the bedding. The matres and the pillows are comfortable and soft.
Balcony, accommodating staff. When I had asked if I could check in 2 hours early, they said yes. When I arrived it turned out this was not possible. Which would have been fine if I wasn't am traveling for 10 hours and if everything in Munich wasn't closed on Sunday's.
Hotel is beautiful, upscale, modern and comfortable. Location is top rate, directly across from the virtualize markt. The staff was very friendly - though they seemed to have some issues which I suspect are from the hotel being rather new. Staff needs to be better trained in restarting the room with amenities. Coffee, sugar, other items were often not re-supplied. Room heating system failed while we were there; howevet, hey did supply us with a portable heater that worked well,
Great location. Great staff. Awesome fitness center.
quit place,near center of Munich,not far from airport,good value of money
Excellent service and staff, cleanliness of rooms and upper class facilities.
Room quiet and good as a base for business Very minor point but internet connection cable was to short for full use of table.
We received a free upgrade to the suite. Great!
They are very child friendly and very nice
Excellent hotel in great location in Munich. Great transport links from airport to the city and around the city.
The location was convenient for my business travel - very close to the train I needed, and the neighborhood was very nice. My friend and I enjoyed walking through the neighborhood in the evening and always found a nice place for dinner. The spa was a good place to relax, and I really like the design of the pool area. It was nice to see a pool for adults rather than just for the kids. The food in the restaurant was excellent, and the singer in the bar added a nice touch. All around, an enjoyable stay.
Very nice... A bit more than a smaller hotel, but worth it Try the "True and 12 Handmade Ice cream" store around the corner!
location and ease of accessing the city I needed to switch 3 times rooms because the 1st one was with 2 beds instead of a 1 king sized the 2nd time they gave me an allready occupied room 3rd room was not clean
the hotel is very clean and neat and directly next to the river and near to the coffee shops and market. it is an excellent hotel.
location was excellent and staff very helpful and friendly. The bar was lovely, great service and open til 1am. access to the internet in reception really came in handy to organise tourist trips. Spa area great i thought that the hotel was lovely and felt i got great value for money. only thing i would say is that the room felt a bit cramped though obviously we didn't spend a lot of time there as we were busy exploring the city!
Location. Acceptable breakfast. Good service. No air conditioning. No elevator. No included wi-fi. Far from a 4 star hotel.
location and good breakfast no aircondition,
Buffet breakfast was above average. Only the lack of Air Condictioning. But I suppose temperatures in the 80's F are not common in Munich-?
Excellent location what ever do you do - go out in the city, go to the restaurants or shopping. Easy accessable public transport (Tram and S-bahn). Noisless environment. Frendly staff. Comfortable bed. Quite small room. Old and small (14") TV set. Embarrassing remote control (only 6 buttons). It is time to change ordinarie room locks to more modern card locks.
The location was excellent,The staff was very helpful,the breakfast was terrific,and the room was nice.
Very comfortable and helpful, friendly staff. Room was very nice and reasonable size. Location is perfect for central Munich. paying for wifi. 8 euro per hour with T-moblie
Good location. Center of MUnich. Internet is not free of charge
Location only Internet connection problems, towels looking very old, expensive for what it offers
Small rooms, with budget furniture. Seems more like a 3 star hotel. Internet available for a fee - this is 21st century, internet should be free! More, it was not working! :-(. Overall, the value doesn't justify the money. 145 Euros per night is too much! You may want to try a 5 star at this price.
Excellent location, helpful staff, clean rooms.
Great breakfast buffet and inexpensive parking. Beautiful courtyard that would be great for breakfast in the summer. 10 minute walk to marienplatz. Wifi access was difficult to use with an iPhone due to the frequent need for re-login using a complicated key
Amazingly efficient and friendly staff. The hotel decor is a bit dated but they obviously try to make up for this through fantastic service e.g. we received a complimentary fruit basket in our room. Fantastic breakfast. There was no air conditioning in our room which could be problematic in summer - however they did provide a fan for our use.
Breakfast was outstanding, staff was polite and knowledgeable about the local area. Very clean and neat, eclectic decor The beds were quite uncomfortable and synthetic bed covering were quite hot, making for a poor night's sleep.
Could not believe how nice of a place for the money. Beautiful garden view, room small but perfect (only a single), great location, excellent breakfast, fruit plate on arrival, etc. Would definitely stay again. Staff were very friendly but not especially helpful when asking about local attractions / local area.
Small family run hotel. Nice breakfast. Room quite big and nice. Very friendly and helpful staff. Good location - very closed to S-Bahn and old town. Free internet and mini-bar items for 2 eur. Bathroom quite small. No kettle in room.
Everything! The staff was great, breakfast was a good variety, and the room was huge! Smoking indoors, but hey, that's Germany
Friendly, delicious breakfast, free wi-fi, good location
Rooms are big and breakfast is very good. Location is also a plus. No Air Conditioner and not very well ventilated. Hotel staff kind but not trained.
The staff was wonderful: helpful, cheery and always courteous. The breakfast was exceptional with exotic fresh fruits daily. We had a lower level room and traffic noise was a problem.
The gentle hotel staff, the fantastic breakfast, the good taste (decoration, room furniture etc), the good location (centre), the cleanliness and the welcoming feeling in general.
The location was excellent, the staff friendly and the breakfast was great. The room was large and comfortable. Overall it was great but we found the pillows very uncomfortable.
Location, cosiness rooms too small
The location of the hotel, the presonnell as well as the La Famiglia restaurant was ok. The singleroom was very small and we had to change it to a doubleroom for single use. No information in english in the rooms. Very small TV in the rooms, could hardly watch it from your bed. I got a feeling this hotel was meant for elderly persons without children. The breakfast was quite ok but could have included scrumbled eggs, sausages, bacon etc.
very good location, nice quite big room, srawberries and sparkling wine for breakfast no mini-bar at the room, no warm breakfast
Great location, walking distance to most historical areas and great restaurants, very easy & reasonable parking, excellent breakfast. Quiet, clean rooms. Very updated and clean
Location is fantastic; right in the center of everything. The hotel is lovely and romantic. The service and breakfast are top notch, and everything was kept very clean. Given these, I would say the overall value is very good. My room was rather small. It was fine for an overnight business trip and I generally don't need much space. But if you prefer a larger room, this may not be the best fit. I would gladly give up space for the other amenities and price, however.
breakfast, room cleanliness, location price may be a bit high
Excellent location and services. Very polite and helpful staff.
Convenience: best location, having an in-house cafe for breakfast, lunch, and afternoon coffee (with delicious pastries!) Style: rooms, common areas thoughtfully and attractively designed Staff: first rate, attentive and accommodating
The location is very central, short walking distance to shopping areas, etc. The surrounding area offers quite a few good restaurants. Good breakfast. We could literally hear people in the next room talking. You need to climb some steps to reach the elevator, and there were some additional steps just before reaching our room. Therefore, it caused some inconvenience when we needed to take the kinderwagen to the room. however, the hotel helps you with storing it at the entrance. However, overall I will rate this hotel as very good.
Breakfast View, street noise, some staff unfriendly and unaccommodating, no minibar (refrigerator). Very expensive.
very nice and clean room, very quite and WLAN access free of charge No bar, but restaurants close by
Calm and silent atomosphere made me be relaxed. Breakfast was rich and made me be activated.
Reception OK, but service at breakfeast could be better The equipment and rate of suite could be better
I didn't like the floor in the room. Stone floor is very cold, and I would have preferred carpet or wood.
The room was clean, quiet and comfortable. Hotel staff was very friendly.Close to Deutsches Museum.
the hotel was excellent, the service was very good and it helped to make a very pleasant stay. it is about 20 minutes walk from the centre but if you are in munich for the octoberfest this might help to burn calories.
Good location 200 metres from S-bahn station, fast free internet, pleasant staff. Breakfast was very limited.
exceptionally clean, very stylish design to the rooms and interior facilities. Breakfast was very nice.
Cleanness No wireless connection working
Stayed during Wies'n but was working so actually it felt like I had the place to myself. Nice staff, friendly, happy to tolerate my dreadful German or to converse happily in faultless English.
Very good breakfast
The hotel classfied itself 4 stars, however, we think it is only a 2/3 stars hotel. The hotel does not have air-conditioning, luckily the day we stayed there were cooling, therefore, we felt fine, otherwise, it will be uncomfortable.
the staff were the best quality the price was massive for the quality. but im guessing its due to oktoberfest
Very good location, 7-8 minute walk from the subway and 40 minutes from the airport by subway. Comfortable place to stay, better than I expected to find. Clean rooms with not damaged furniture and clean towels every day, friendly, courteous staff, quiet hotel. Very good choice for someone who like to visit and walk in the city and to do his work (also has free wireless internet access). The door of the shower's cabin was a bit close! Fortunately I am fine and got no problems. There were twin beds instead of a double. Otherwise perfect!
Great location, clean, comfortable, good breakfast buffet, friendly staff and close to beer garden!
Good value for money and very convenient location. No air conditioning - may not be too comfortable on hot days.
Friendly and cozy atmosphere. Good location to Underground. It is stated in the Hotel info that Internet access is free of charge in the entire hotel. However, free wi-fi internet is available only in the lobby. You have to pay if you wish to use Internet in your room.
Comfortable and clean rooms. Simple, but tasteful decorations. Quiet location, but walking distance to city center and public transportation. Staff at night does not speak English.
The staff; friendly, attentive and genuinely focused on service. Despite our reservation not having been confirmed (it happens) we were provided 2 single rooms instead of double we booked at a significant discount and breakfast was thrown in too. This was greatly appreciated as hotel rooms are few in Mucnich in Ocktoberfest. Thanks again to the management of the Prinz Hotel.
The rooms were very comfortable, large, and luxurious. The bathrooms had everything that we needed and more, plus the modern touches were a very nice thing to see. The room layout is amazing! The staff weren't very friendly, and often times would interrupt my questions with a rude remark.
The location is always the greatest advantage of this hotel. We stay in this hotel several times every year. We had several things to bother. First of all the room needs to be renovated very heavily. There was everything ragged in the bathroom. So our comfort was spoiled from the beginning of our stay. Then on the Saturday morning about 9.30 they started loud works in the stairs, just very close to our room. It was not only impossible to sleep any longer, but also just to stay in the room. After asked they offered a compensation. It was done in a polity proper manner. We appreciated it. But for sure that should be done before asked and we have to be informed of the planned works beforehand.
It is clean with a wonderful relaxing atmoshere. The rooms are very spacious and quiet. I liked everything!!
Desk staff was friendly Concierge seemed annoyed when you asked questions. He always acted as if you you were interrupting his chats with friends. Gave you very basic information then moved on
Parking + Breakfast too expensive
Quite old facilities, not what you expect from a Hilton
Easy access to public transit and to local restaurants and markets.
Great hotel with a good quiet service and business minded staff. Working as expected by a Hilton Hotel in Germany.
It's Hilton...so everything was O.K. Very well located.
The stuff was very helpful, the room was great, Breakfast with many choices
The location of the hotel is excellent with an underground station literally a two minute walk away which connects to city centre and airport. On arrival I was asked for my credit card, when I asked why I was told that it was just to confirm my details. Later that evening I discovered that my card had been deducted 150 euro without my authorisation. I asked at reception why this occurred and was told in a rather nonchalant manner that this was to cover day to day expenses. Never got this anywhere before. Also the room had wallpaper peeling off and scribbles, the sink was broken and the internet was 18euro a day which I thought was extortionate.
the location . they couldn't find the booking even after i gave them the booking number that had been sent to me via email by your website and they had charged me 50 youro more than the booking price!!!
I stayed in this hotel already three times and I am not going to change it. Staff is very helpful and friendly,especially Herr Markakis at the reception. Good value for money, excellent location, quite good breakfast with (!) fresh pressed orange juice. It possible to have a water boiler in the room if you like to drink tea in the room. Atmosphere in this hotel is very friendly, I never feel that I am just in the hotel. Your impression may depend on the room you have. Rooms facing the street are not so quiet, but have airconditions. Rooms facing inner yard are quiet, but without airconditions (you can open a window, it's very quiet). All in all, very nice and friendly place for this money.
Nice hotel and good location.
A nice variety of breakfast items served in a beautiful breakfast room. The location could not have been better. Only one block from the Hofbrauhaus and other beer halls and restaurants. The bed was very comfortable and the heating was good. The room was very small. The shower was small. There is late night street noise at the front of the hotel.
the staffs are very helpful, And left my luggage for a few days while away from Munich, and it's free of charges. Location is excellent!!!
Excellent location and the breakfast was the best I had during my trip to Germany. The room was really small. One side of the king-sized bed was up against the wall, so the person sleeping on that side could not get out easily. I would not stay at this hotel for more than an overnight because there is just not that much room for your bags and we felt very cramped.
The breakfast buffet was very good and the location is one of the best in Munich if you want to stay near the Marienplatz As other have mentioned in their reviews the standard single room is extremely small, but taking into consideration the great location and the breakfast, it is still a very good deal. I was in Munich to see the city not my hotel room.
Breakfast was very good, great selection. Staff were very friendly and helpful. Great location - central yet quiet at the same time. Bathrooms were too small, elbows kept bumping into walls.
Very good breakfast, fast free internet access, clean rooms, silence :-)
Location was amazing... The breakfast wasn't good.
Very clean rooms, excellent gourmet breakfast my room had no airconditioning, so the windows have to be kept open on hot nights, can be a problem if facing the street, which is noisy with traffic and people at night.
Good location, basic hotel but very good value. Excellent breakfast- lots of choice, 2x free water & 2x beer in the fridge, clean etc... Great for a cheap and cheerful weekend stay!
More facilities than we expected.
The rooms are an excellent retreat with the mini kitchens. Great people watching!!! There was a noisy party on the Sunday night in an appartment on the 6th floor. My tolerance was tested- but I was just jealous.The hotel could only act if somone complained but noone would want to complain.
Convenience to S-bahn; quiet neighborhood Reservation under wrong name; a wake up called was delivered 1 hour late
The staff was very friendly, minus one individual. We upgraded to an apartment and loved the freedom to cook ourselves. The day before checkout, we went to settle our bill and view current charges. We agreed on charges and were told we couldn't settle until checkout time. The following morning at 5:20 we went to pay our bill when Seyed, the man working the front desk told us 50 more euro than agreed upon. We explained that wasn't right and told him we asked about it the night before and knew that it wasn't an extra 50 euro. He than said we have to pay what the computer says and that's it. We went back and forth for about 10 min. And got no where. He than said I was his worst guest he has had in 15 yrs and that's that! Eventually a few hours later I got a hold of a manager and cleared it all up. All in all the hotel was great minus my checkout experience.
Close to Metro and oldcity Room musty and same next room
Friendly bar staff. Free bottles of water and beer came in handy. Greatshower. Double room was, like many in Europe, two singles pushed together. Even had two single duvet covers.
Well prepared, quick and smooth check-in/check-out procedure. Kind hotel staff. Small and slow elavators. Slightly unpleasent smell in the bathroom. Too soft bed.
Convenient location for the purpose of my stay Needs renovationWas
Whenever I stay in Munich, I try to book a room at the Derag Hotel: it is confortable, the staff is very nice, and it is ideally located in the city, next to public transportation and to shops and nice little restaurant, and to the swimming pool. Check-out time a little bit early (11 a.m) and brekast until 10 a.mOne more hour would be welcome - same comment for the cleaning time.Would like to enjoy a late morning after a long trip.
Location cannot be better. Everything is right there. Took the S bahn S 8 from the airport.easy.about 12. € pp. About 38 minutes. Comes out right in marienplatz.just a short 5 min walk to hotel. All cobblestones....not easy on your luggage Wheels. Dozens of hreat restaurants just one minute from hotel. Loved J.W. in the ally.. Great food,nice helpful staff n english menus and fab strudel and really fun staff right across entrance to.hotel.hofbrahaus is just a block and a half.away and bei g in the victualienmarkt fab food stalls all.around the hotel. Pleasant helpful english speaki g staff....breakfast expensive 12.50€...skip it and go tomarket .
very good location,near centre. there was no breakfast buffet,very poor breakfast.
being in the heart of Munich
Very good location - just 2 minutes from Marienplatz. At the same time it's quiet. Good breakfast.
The location of the hotel to allactivities. The knoledge of taxi drivers as to the location of hotel.; Not negative to the hotel
Fantstic location Room very hot
location clean slow breakfast
The location is great -- very close to the pedestrian zone in Munich but away from the train station and the very center of action. This is a bbudget hotel with few frills, but it's ideal for those wanting to explore the city on a budget. This hotel was an excellent find. Unbelievable value for money.
Location, clean, small. Room was not meeting my normal requirements, small and two separate beds.
Best location. A block away from the Hofbrau House and Marienplatz. Completely safe, even at night. Staff is friendly and there is a nice biergarten directly outside the hotel. It is a simple hotel room, but nice. I will stay here the next time I am in Munich for both the rate and location.
The location of this hotel was excellent - very close to all the major sights in Munich we wanted to see during our stay, so we were able to walk to everything.
Location is good for city walking and German museum. Public parking facility is just next of this hotel. so it is very convenient for tour with car.
Excellent location,pleasent room and very clean.Satisfying breakfast.
Not very ritzy, but good price for the area, close to the city center. Breakfast area was comfortable.
staff were friendly & helpful; room was large, clean & comfortable big jump in price for staying on a weekday
Very accomodating hotel. We arrived very early on flight from USA and our room was ready as requested. Room was comfortable and clean. Exclent location. Breakfast was good in pleasant room. Got our trip off to good start
It is nearby the city center No airco, at 7 in the morning WOII started (working on the road)
no coffee in the room
Hotel staff very friendly and the breakfast was good. The room was simple and plain but very clean.
Especially when you have stayed at The Hotel Isartor. What a great and friendly staff that not only helps you whenever you need it, but helps you to digest the cultural differences and explain the lifestyle to you. Air conditioning and or a fan was needed.
The staff were all helpful, especially Sebastian, and made you feel welcome. They were able to accommodate an early arrival and gave us our room before the official check in time. They also arranaged a simple packed lunch on one day when we had to leave before we could have breakfast as we were going on a day's excursion The prices were a bit on the high side and the breakfast was the same every morning (no variety)
I liked the location of the hotel and the staff were friendly and helpfull. I only asked for one thing during my stay and that was an extra pillow because the one provided was very thin. I never received an extra pillow so i didnt sleep very well.