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The comfort of the room
Exactly as the website portrayed it, modern, luxurious and excellent customer service. Close enough to walk to city centre, good restaurant, friendly staff. Nothing to dislike
Very good hotel with fabulous forniture and all kind of facilities available. The room is tidy and very comfotable. The swimming pool is large and clean. Breakfast is abundant and of good quality. Good connection between price and quality. Albergo molto buono con arredamento favoloso e ogni tipo di facilitazione possibile. Le camere sono spaziose e confortevoli. La piscina è spaziosa e pulita. La colazione abbondante e di buona qualità. Ottimo rapporto qualita' prezzo. The parking is a bit expensive but necessary if you travel by car, hence the choise is forced. The streets are complicate so it is difficult to find a free parking around the hotel, and the staff doesn't (obviously) make much effort to explain or indicate you one. Il parcheggio è caro ma indispensabile se viaggiate in macchina, per cui la scelta è forzata. La viabilità è piuttosto complicata ed è quindi difficile trovare un parcheggio gratuito nelle vicinanze, e lo staff ovviamente non si sforza di spiegare o indicarne uno.
Nice business-class type hotel in the centre of Murcia. The room was nice with a big flat screen TV, well stocked mini bar, etc. Bathroom had two basins, a bath with a shower, plus a seperate shower cubicle with a body shower - which was fab. Parking was also easy as the hotel has its own underground car park with lift access straight to the room.
The hotel was clean and very beautifull, it offers a great deal of luxury services, the staying in the hotel is pleasant and comforting, the price is exellent!
Comfortable and convenient for the Auditorio Prefer it when breakfast is included in the overnight price
I think this hotel is great value. I loved the large swimming pool, the excellent breakfasts and dinners, the good wi-fi access for the conference goer. A very small point: I like real soap and not little bottles of liquid. Fortunately I had some real soap with me - not always the case.
staff didnt have a clue on where the airport was
High class hotel The hotel stuf hardly speaks English
Very good food at hotel restaurant
Restaurant meal and staff were wonderful. Reception staff were friendly and most helpful. Parking costs were very expensive.
The staff was very friendly and always willing to help with suggestions and directions. I would have like to have a coffee pot in the room and to be able to use the 30 minutes WiFi in the room, rather than in the lobby.
the room was cosy and clean there was no basic service like a tothbrush, toothpaste, lotions or anything, which you can usually find in 4 star hotels.
Modern clean room with ample toileteries, towels etc. The flat screen tv lent to the modern theme of the room. It was great to have a real double bed not two single beds together.
Comfortable, clean, quiet room. We were allowed to leave our car in the car park for 4 hours after check out. Parking charge is double that charged by the Murcia Hotel Nelva
Location Room smelt of cigarrette smoke and bathroom was small, not easy to use the toilet paper due to where situtated.
We have stayed at this hotel many times. On this occasion we noticed a big change. Staff have lost their smile and gave the impression that the bosses have lost interest & ignore feedback. Also charging €10.50 for a slow 256Kbps ADSL line is a rip off. Next time we will stay at the Nelva - not quite so "centrico" but better rooms, better beds, better bathrooms, better service, same price, free WiFi, cheaper parking.
Staff were very pleasant and the rooms, decor and restaurant were well appointed. Lunch was excellent value. The buffet breakfast could have been better. We booked from Sunday to Tuesday. The bar had only a drop of vodka on Sunday and was out of stock on Monday. When I queried the situation I was infomed that a delivery was not due until Weds. !!! There were at least 2 major supermarkets in the vicinity.Certainly not good business.
good view over the city,very modern, spacious,easy to find, sign posts into city centre were useful a long way if walking from the shops
We stayed with our 2 minature Schnauzers on the way back from Granada. The front desk staff gave us 2 packs of gift for the doggies, whcih included a plastice toy, a dog chewing bone and a salami stick. It was a good surprise. Restaurant staff was very polite and friendly. Plenty of parking available at the basement garage. Room was very clean and modern, lobby decorate with tasteful flower arrangement and bright. Shopping mall with Carrefour just across the road within 3 mins. by foot. We will visit hte hotel again if we pass by Murcia.
All staff spoke very good English and it was only 20 mins walk from the city centre.
The most comfortable bed so far in Spain. Very well appointed room, large bathroom. Clean and tastefully furnished. Didn't choose Murcia so much as a destination as a break journey, but would happily stay there again.
Room very comfortable. Staff very friendly and helpful Same menu for lunch and evening meal. No atmosphere in bar area. Bar prices perhaps too high.
Excellent value for money. Very clean and modern Hotel with good facilities - Gym & Pool
very modern design, lovely little pool and gym, wwalking distance to the cathedral, very easy to find, great parking reception staff were tricky regarding paying for parking and breakfast. there are a number of breakfast options and you need to be carefull that they dont try and charge you for the more expensive ones
Staff very helpful and friendly.
Good service with happy people The breakfast hot meals were poorly laid out and when we asked for scrambled egg we recieved the equivelient of one egg each
Hotel stuff were very polite. Location of the hotel was also very useful to travel around the city. Noises, noises and noises in the room. Noises from outside and noises from inside, from other rooms.
Location Unavailability of lugage helper or driver service after 1200h
Great value for the price
The hotel was in an excellent location, very near the city centre and the historic area, just across the river from the Cathedral. The staff were very friendly and helpful and the rooms were very clean and comfortable. I thought the charge for the parking garage was a little expensive. Perhaps a gradually reducing fee every 24 hours could be offered, so the first 24 hours could be charged at full price and then reduce the fee by a day to day basis to a minimum price would be more encouraging.
The hotel is convenient, comfortable and clean. The hotel staff were all helpful, pleasant and accommodating. The room was fine, and the food was excellent (the buffet breakfast did not disappoint). my car was parked by the hotel staff (overnight parking as an extra cost). I would choose to stay here again.
Level of courtesy and service Very difficult to find. Expensive to park the car in hotel garage.
Good size room & bathroom + terrace, value for money
excellent professionality. a very clean place, very central
Nice, clean Difficult to find parkingplace outside hotel. The hotel had a garage a few blocks a away. Not a good solution if you need your car during your stay.
The staff were very helpful, the rooms were big, clean and bright. We were on the top floor and no smoking. And the decor was lovley There were no tea and coffee facilities.
Excellent value and extremely well placed for the historical quarter of the city.
I felt comfortable N/A
Fox was the only english news. Cnn, bbc, EuroNews would all be better
It was a beautiful hotel with friendly staff and an excellent restaurant. no
Excellent location and great value,clean and comfortable room and helpful English speaking staff. Lack of facilities for a 4 star hotel-no gym
excellent helpful staff lack of bar / restaurant service and opening times
quality and comfort very helpful at front of desk
Nice and big room.
Good location, great breakfast Parking expensive
Convenience of being able to walk everywhere easily. The breakfast in the room service was a bit confusing! Sat morning none arrived due to nobody picking up our 'order sheet' from our door! Had to say at reception - much better Sun A.M.! Plus, no food served in cafe/bar until 8.30pm - we know Spain eats late! But on this occassion, going to a van morrisson concert for 9pm meant we would have welcomed a decent full service. The reception guy was very good and arranged some basic food - unfortunately, the Pork Baguette eaten by my wife made her very ill during the concert!! It was definitely that as I was ok and had not eaten one! We did say at check out and received 7e off bill!
The hotel is clean and modern free of noise and has comfortable accomodations.
Modern and clean rooms, brand new hotel as of June 2009. Still some work being carried out in some parts of the hotel. Surprinsigly breakfast was not included as was specified at the time of booking (additional 11,70€), and fitness/pool facilities are also not included and cost an additional 2€ fee each time.
Good rapport of quality/price plus the possibility of free use of gym and pool in a facility closeby the hotel. Evrything was meeting my expectation.
Just stopped by travelling to Costa del Sol
The staff were friendly and approachabe and treid to help us giving advice about where to go and how to get there. The dinner was enjoyable and reasonaby priced. They advertised a gym and swimming pool but this was outside the hotel and we had to pay 2 Euros. There was no sauna. The breakfast was poor with ony toast at the week-end and melon and pineapple
I have stayed at this hotell several times, I think the hotel and the staff are excellent and I look forward to my next visit!
Nice view from the 7th floor but the hotel is a little bit far from the city Murcia.
very comfortable nothing
Visiting the sights of the city of Murcia Nothing really.
close to shops Hard to park outside the hotel on first arrival. The hotel could do with redecoration.
Central, good restaurants very close, very efficient desk and parking service room small, but no problem for short stay
pleasant hotel clean,friendly staff very difficult to find,extremely difficult parking,also very difficult to find entrance to parking
good location parking difficult
nice building, very central and good breakfast slightly tired paintwork
the service, the cost the bathroom was a bit tight, the elevators quite ugly and I don´t think it deserves to be a 4 star (although the deal I got was great)
Location and staff friendliness. Pillows were rather flat and uncomfortable.
The staff were very friendly, helpful and obliging Although touted as being a 4*, this was probably awarded some years ago - the rooms could do with a 'refresh'.
We arrived on a public holiday and the hotel was very quiet. Reception staff were most helpful. The room was clean and well appointed. The location of the hotel is such that it is only minutes walk from the historic centre of Murcia and from a wide selection of places to eat. As with many city centre hotels in Spain, the car park is a nightmare with limited space and many obstructions. A public car park is nearby and would have been a better option. Our room on the first floor overlooked the square at the rear of the hotel and it was not possible to obscure the windows to stop being overlooked. The curtains were heavy and almost blacked out the room.
The room was very nice and big
Hotel was clean and modern Pool was closed
clean,very friendly staff building works in the area
The hotel was very close to the tram line which brought you into the city centre. Staff were very friendly. Air conditioning in the bedroom didn't work very well despite turning it down to the coolest point.
It was perfect for a few days. My GPS couldn't find it.
Desing and confort in the hotel. Also late checkout available till 2 pm without extra cost.
Perfectly clean, quiet, mini bar with no charge!!! Room service 24 hours is not available - at 7 a.m. on the week-end there is not breakfast time yet but you can not order coffee in the room!
clean comfortable rooms, free mini bar and acessories in bathroom price of breakfast and bar
The location was good near the centre of the city and the hotel staff was friendly. Many of the hotel staff did not speak english, but the were though eager to serve in spite of the common language.
In the middle of town, especially useful during fiesta parking available, but access a bit difficult
Close to shopping we did leave after 1 night as was not in walking distance to the arena as we had been told. Were remoldeling so a bit askew. The person in the room next door took a shower at 4am and I thought I was in a raging waterfall as the wall was very thin apparently.
Hotel very nice but very hard to find!!
location convenient for site seeing and shopping. Staff very helpful and courteous .Although we arrived two hours before check in it was no bother to them and we were allocated a room immediately
Ideal location for exploring the old town and cathedral . Helpful and friendly staff, bedroom clean and bright Bathroom very small with only a half bath. Walls are very thin, you can hear people next door quite easily
Location of Hotel to main areas of interest Lack of bar facilities, although coffee bar was open on our last day.
city trip the hotel need to be renovated, it is quite outdated style, but nice price & services
very central staff very poor at english.first room given was very poor,I was moved
The staff were extremely nice and helpful. The location was just perfect in the center of the city, while it was cozy and quite.
It was clean and central The room was on the small side and the breakfast was prettyu limited (shortage of fresh fruit and lacked variety)
Morning meal was good but felt rushed by staff to leave at 10:00 AM Lack of parking a problem even at check in. Surrounded by old buildings and neighborhood.
This hotel was central to where I needed to be. Everything in the room was smart, clean and worked! Despite being in a busy location, it was not noisy. Staff were always accomodating and friendly. My previous experiences of single rooms left a lot to be desired, but not this one. I thought it was excellent. The only thing (and this is very minor indeed) is that my room only had a window looking out into the central shaft, so it was pretty dark all the time and I could never tell what the weather was like.
Comfortable, clean, close to the city center and central bus station. The breakfast was poor - just few pieces of cheese and ham, dried off and shrunk...
Ok space might be little small in the room but I really prefer this hotel than many other 4* hotels. Even if "on the street" hotel is quiet for the location. Staff was execellent and i'm sorry for not finding the same guy on reception when leaving as I wanted to thank him for the room he gave us; the window was on the street and gave us the opportunity on 1st of may to have a priviledged view over a local celebration in the church in front of the hotel. Room is very clean and well designed/furbished considering infrastructural limits. Breakfast was very good and also a good choice we'd recommend. We were in a city trip but the hotel is also best for business. Well, yes the big problem is parking and being by car we've lost more than 1+1/2 hour to be lucky enough to find a parking place (in a forbidden area anyway). A towel hang was unsticked but this is suck a minor item compared to the rest that I still keep on suggesting the hotel (unless you're nervous on parking)
The hotel is fully renewed, the room was very nice and confortable, nice TV set, complete (and expensive as everywhere else) minibar. Fairly good shower too. The cleaning service is quite noisy, forget about sleeping until 9. Breakfast is rather poor and absolutely not worth the 8 euros it costs.
Good locaton in the middle of the city.
We were very pleased with this hotel. The position is very central and the price was reasonable. We shall use again when visiting Murcia.
Bottled water should be made available at all times.
Nice room, pleasant staff, good coffee in cafe. Not in the best area of the city. Too much smoking by guests. No matter where you went it smelled of smoke. Not good directions to get to the hotel. We were lost but got a police escort to find it!
The staff were excellent all very polite and helpfull A very noisy hotel at night, we were located too near the restauant and we couldnt sleep. This is not a hotel for children.
Friendly and helpful staff; good facilities, expecially wireless and internet in lobby; good position and very reasonably priced
Very pleasant, welcoming and comfortable. Double glazing kept traffic noise to a minimum. Highly recommended. A small point but as a regrettably poor Spanish speaker I would wwelcome a review of English language printed material. Directions were not easily understood and this and other hotel information did not reflect the obvious professionalism of the staff.
The hotel restaurant offered excellent regional cuisine, served by attentive wait staff. Hotel concierge services provided excellent recommendations for city sights and arranged for taxi services. The local is convenient to historical landmarks, as well as the university.
Close to all the cities amenities. Good underground car parking facilities.
Internet access and free parking. The first room we were given smelt of cigarette smoke but we were able to change to another room.
The location for seeing the old town. The food and service in the cafe and the restaurant were excellent The noise of the traffic. It is not mentioned in the literature that the hotel is on a busy road.
the spa was superb, friendly staff ensured the experience was fulfilled. the staff were happy with my guide book spanish!
The rooms were spacious and very clean. The bathrooms were great with plenty of towels and toiletries, the shower was very good. The Room Service food was terrible.
The hotel was very clean and staff were very helpful it was very convenient for where we wanted to be
swimming pool Food in the restuarant was not particularly good.
This is a relatively new hotel and it is designed really well. There are plenty of roomy areas in teh reception/bar areas. There were quite a few people staying using the spa and they walked through the reception in their robes to get to the life which was not really ideal.
I liked the staff who without exception were so helpful and cheerful! My wife and I thoroughly enjoyed our stay at the hotel. The restaurant provided first class food. The only slight criticism was that the coffee at breakfast came out of a machine. It would have been better if fresh coffee could have been provided as after all its the coffee that Spain is famous for!
Fitness and health centre It was a large corporate hotel not a place to go for two weeks, no entertainment although there was a piano there. Opposite a sewerage plant and a busy main road, smell wasnt good on occasions. Swimming pool outside was in shade so cold and traffic noise not acceptable. Most of the staff did not speak English apart from reception.No trips or tours could be organised.No English newspapers available.
Thalasso centre was free to use as guests of the hotel. The staff very helpful and food was great. I felt relaxed. Good experiance we will stay again. The fact that I could not make a hot drink during the night which I do every night.
The food, both restaurant and breakfast, was absolutely superb! Lovely view from the room/balcony, and excellent facilities available at the spa etc, although I never had the time to sample them unfortunately. Very nice to have free car parking attached to the hotel,and direct access from there to you room via a lift. Great location too. Only wish I could have stayed longer.
Location and newness of facilities Yes - They did not have air conidtioning on during the night and even in January it was hot and stuffy at night and difficult to sleep. Door to balcony could not be left open because it was very noisy, either from other guests or the road at the front of the hotel
I would use it again Reception staff were very good
The staff were fantastic - we´d had a really difficult journey and they were super accommodating. The price - for all that and 35 euros, couldn´t go wrong. Carpark. States it has private parking which it does, but there´s not way as hard as I tried that we could get the X5 in there. That said the staff reimbursed us the cost of the space and eventually we managed to find a space directly outside the hotel.
Very polite staff, value for money, nice location opposite park and near the river. Asked to changed rooms 3 times before finding satisfactory room - due to broken air conditioning, broken tap, window locks faulty, curtain rail fell off wall etc. Hotel seems run down.
Staff were very helpful, spacious clean room and location in relation to city centre very good. Parking is in a secure garage a couple of streets away and you can come and go as you please during your stay. Our hotel faced the gardens - lovely view.
It was central and easy to access. We were only staying one night so it was a flying visit. The staff were helpful and friendly. There was, paided for, parking but its a tight squeeze! The room smelt of smoke and as the room was at the front of the hotel the traffic was audible, although not enough to keep us awake. Breakfast was small and was the only time the staff were not overly helpful
reception and lounge area staff all very helpful, esp Maria for breakfast who remembered my first order and made it every day without me even asking, and the blonde waitress at night. Food and drink very reasonably priced. Lovely location, park across the road and train station 10 mins walk away, bus 15 mins. Excellent supermarkets 5 mins away (turn right at the front door).
Kindness of administrators (people at front desk); internet connection; room - tiny, but with taste; the view - (Floridablanca) park.
Lovely hotel with a good location. You couldn't get better for the price.
Friendly staff. Modern. Clean. There were no tea/coffee making facilities in the room.
Vey friendly staff, who speaks good English and was very helpful with advising interesting places to visit. Very close to the city centre of Murcia (5 min walk) and all the city attractions.
The room was nicer than we expected it to be. For a short-term budget stay, everything was just fine. There were no tea or coffee making facilities in the room, and the bar/cafe was not where to get a cup of anything since it was closed in the evening. The staff was always friendly and helpful but only the receptionist had any English.
Room was clean The room was too hot and we couldn't adjust the temp
Location was good for accessing the city centre and the staff were very helpful & friendly
Good value for the money
Convenient location in a quiet street with friendly helpful staff. Close to local bars and restaurants. Room allocated had one window which opened into a light shaft Access to and parking in hotel garage quite difficult for large car.
The room is clean and there is not moquette on the floor. It's locates in a little road, that is a little bit hidden. I had difficulty with the car for finding it.
Friendly and helpful staff, very clean room, reasonably good for city centre, onsite parking, walkable distance to main city centre.
Comfortable room at a very good price. good location for exploring city on foot
Situation was excellent. Hotel new and clean. We hd to change rooms twice - Faulty air conditioning in first room and inoperable safe in second room - no maintenance people available to sort either problem. Third room was OK!
central to where i needed to be, decor through out the hotel is one of the best i have stayed in.
Very friendly staff, beautiful spacious rooms, very nice breakfast. No complaints. No complaints.
Modern decor and excellent location
We liked the tranquility, very relaxing, excellent service.
Fantastic double bed. Lovely bathroom Lack of tea/coffee making facilities
Customer service and design
Lovely large room and bathroom with good colour scheme, comfortable beds and centrally located - ideal for a short winter break at a very good price. For a large hotel, certainly one of the best hotels we have stayed in. Also has free secure parking underground. Nothing - but our guess is the location might be noisy at night, being above bars and overlooking a plaza, in the busy summer months. But we stayed in November so it was very quiet.
This hotel was wonderful. The staff were lovely. The actual place spotless. new and beautiful. For the first time ever, I could sleep properly without all the usual "hotel noises" in the morning! Thanks It's location. Although the beach is very near, the actual place is quite "asleep" this time of year.
convenient location noise from the sqaure outside our room as there was no air conditioning, the room was very hot and stuffy with the windows shut and very nosiy with them open. No chairs for the balcony, no mirrors in the bedroom, only the bathroom, the hotel did not provide a box of tissues for the room