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Great location, close to station, all needs were covered well nothing
excellent hotel, perfect location
Helpful staff who spoke good English. Also liked the general furnishings and room everything you could of was there. No
Easy to find, adjacent to Kanazawa JR train station. Could not check in until 3pm
It's location, just by the train station, was super convenient for arrival and departure days, when you're carrying all your bags. Solid onsite laundry facilities. Massage and hot bath (I'd just come after a six day bike tour, so I really appreciated the availability of these). Everything about staying there felt easy. The only not I have about it is that the cool stuff was a 15 minute walk (at least) away, which is super close when you think about it, but "popping back to the hotel to get changed for dinner, for example, was an hour … I had only 2 days in town, and I was trying to get everything in. Frankly, this is hardly a problem; it is merely the thing I was least keen about.
The spa on the roof was outstanding. The staff were always helpful. The location was very convenient to the train station and buses for the city. An excellent tourist hotel
Location good, rate good, room basic and small. However we must compliment the help and attention from the reception desk
sight seeing tourism there is no internet in the rooms, but only 3 computers in the "business center".
Close to station but 15 min walk from sights. Small and uninspiring rooms.
the staff was very helpful and patient, pleasant breakfast, excellent location to visit the city and near the railway and bus stations, coffee making facilities in the room. Noisy ventilation system, but this is quite typical of all the places nowadays.
Location near train station and not too far from main town sights
Like all hotels not only in Japan but in my experience around the world price definitely has a factor. If one budget allows for $250+ a night everything is always fine. In my typical price range of $75 to $125 you are naturally going to get older a bit worn with a smaller floor plans. Its a reality and I don't necessary consider it a complainable negative.
Rooms were great, facilities and public spaces were comfortable and attractive, location was perfect, restaurants and food were delicious. The staff was accommodating and friendly, and they went above and beyond to help with any request. There was no Wi-Fi in the rooms, and the wired internet that was provided was very slow. In this day and age, it seems important to provide quick, reliable internet and Wi-Fi, or it will be difficult for business travelers (or anyone who relies on the internet really) to stay there.