2.0
They didn't have any cars available to rent. They let me reserve cars they didn't have.Reviewed May 7 2026
review from![kayak]()
6.0
The car was larger than I wanted and I hated it.Reviewed Apr 25 2026
review from![kayak]()
2.0
Nobody calls me for pickupReviewed Apr 7 2026
review from![kayak]()
2.0
I left a poor review solely on the fact that o booked a one way to get home from Birmingham. The website said I had booked it and it would be waiting on me. When I got to Birmingham, the counter said national didn’t do one day rentals - which is fine, but please don’t tell me the rental is available while I’m in Amsterdam and then when I get to the USA, find out there are no cars available. That was not a good experience. Granted 2 days of canceled flights didn’t help. I just want you to know so no one else has their car rental canceled and gets stuck like I did.Reviewed Oct 15 2025
review from![kayak]()
8.0
Everything was just fine 👏Reviewed Oct 4 2025
review from![kayak]()
10.0
Easy drop off, friendly staff - no recommendations for improvement!Reviewed Oct 4 2025
review from![kayak]()
10.0
My far it was the easiest most convenient experience I have had at any car rental company in Kansas City.Reviewed Oct 2 2025
review from![kayak]()
2.0
I was never able to pick up a vehicle. When I arrived, I was told they only had cars available for people with reservations. I showed them my confirmation number from Kayak and was told they only had cars for people who booked direct. It was after midnight and the other rental agencies were closed, so I went without a car until the following morning. Very disappointing experience.Reviewed Sep 29 2025
review from![kayak]()
10.0
The team at National LAX airport was truly amazing, friendly and keen to help and find us the right solution for the extra luggage we had. I don't remember the exact names of the representative but she was really good and helpful.Reviewed Sep 27 2025
review from![kayak]()
2.0
My first experience with Kayak and it was awful - I took an Uber to the airport to pick up my vehicle, but there was no vehicle available. A waste of my time and money. I will never use Kayak again...Reviewed Aug 21 2025
review from![kayak]()
2.0
I DID NOT GET A CAR. !! At least not from National. They told me they had no record of my payment online on their end. I paid ahead with klarna. I will say, there was a manager, FERNANDO, who ran around and called other places to find me a car. I had to ride share to a second location ( different company ( enterprise). I had to rent all over, so basically double paid. I don’t see any refund from klarna as of yet. I have previously rented with kayak and no problem. Just gave the credit card $300 dep. Big headache. No more National. They just kept saying don’t use 3rd party companies. I use Expedia regularly with no problem and have used kayak as well. It makes no sense. Now I need to get the charge off of my klarna account!!!Reviewed Aug 20 2025
review from![kayak]()
10.0
Pick-up was simple and quick. I did notice damage on the vehicle though, that was not initially noted by the rental company. I took photos and went back in, and they updated their records. Everything went smoothly.Reviewed Aug 15 2025
review from![kayak]()
