Naugatuck Hotels

Staff was nice and helpful. Good location to gas station, food, Wal-Mart.

Stains on comforter, floors need a deep cleaning, drawer was missing, VERY poor sound proofing between rooms.

The pool is quiet small and not heated

Got a good rate and fairly close to our event.

I specifically chose a hotel with a pool so that we could use it with my 9 year old nephew. Arrived to find out that the pool was closed due to renovation. My family drove home after event instead of spending additional time with me. Disappointing!

Broken plaster ceiling in shower, "small" feeling of room, "old" elevator, limited vending selections... did not seem like a Hampton.

Plenty of parking

There was an odor of wet dog that choked you upon entrance of the building that lingered throughout the hotel.

The hotels was located close to where I needed to be the next day. Also the room was spacious.

There was mold growing in the bathroom and the dumpster was outside of the rooms and parking area and it smelled.

The room was clean, well furnished and comfortable

Having to pay extra for parking

A clean renovated hotel just a few blocks walk from Yale's old campus and art galleries. The breakfast buffet was inexpensive and ample and the rooms were clean and comfortable.

Price was great. Gym was adiquit. Restaraunt on site was good

Had a loud party goin on in the room above me until 3 am. Called around 1 and the problem was not resolved. Just had to wait out the drunks to go to bed. Got no sleep

The location is good, close to shops and stores.

We spent a night in a smoking room on the third floor (we asked for non-smoking but they had no rooms available at that point). We did not expect that the smell of cigarettes will be so strong. That was a huge mistake. Everything, including bedding was smelly, that made me very sick. Also, the bathtub and toilet were burned from cigarettes. The sink was in the room, which was also really weird. Not good value for the money spent.

I like that they had a laundry mat and a gym. The children loved it. The staff was nice and helpful.

I didn't like the breakfast. I didn't like the coffee. I couldn't come inside thru the back doors. They didn't had enough towels in the room. I mean there was 5 us in a room. Helloo!

People and staff were very nice while they are going thru renovation.

There were college athletic teams also in the hotel that weekend..They ran up and down the halls till 3:00 am and to my knowledge no one ever asked them to hold the noise down.A constant party till about 3 or 4 am then they would all go into their rooms and go to sleep.Very annoying.

The room was clean and the bed comfortable.

Only paper cups provided for coffee in the room. When we asked at the restaurant and front desk we were told that there were no other cups available. The housekeeper, however got us some regular cups.

The staff were all accommodating and helpful. I really appreciated their friendliness and willingness to help. The location was also a plus.

My room had an overwhelming odor of ammonia. There were spots on the bed especially that smelled like cat urine. The comforter was not clean and many of the towels had a funky smell. The carpet had wet spots throughout the room, and overall the facilities felt unclean.

convenient to highway and colleges

Staff checking in was not friendly and was not helpful. I had trouble using my AAA when booking room. Upon arrival I explained to clerk. He flat out told me it was too late. He did not try to help, he did not make any effort to see if he could apply the AAA discount or ask a manager. I have stayed in enough hotels where this gesture is the norm. I will not be returning to this hotel when I visit my son at college.

Idyllic New England setting. Awesome gym facility. Wonderful outdoor pool with a grassy play area and both freshly prepared lunch foods and a full bar at the snack bar. Nice tavern on site with cozy, old-fashioned wood burning fireplace, pool table and helpful staff. Walking trails and a golf course. Close to antiquing area of CT, dairy farms and more. We had 40+ stay for a wedding in the area; it was a fantastic experience. Nearly all of the staff were friendly. Rooms clean.

I lived and worked in the area about 15 years ago and I remember the hotel as it was then. They did a great job on the renovation, and it has made the inn a very welcoming place.. I was very impressed with the condos on the property.

II had invited friends to the brunch at the Heritage Inn and I was very disappointed with the quality and quantity of the food. I had asked the staff at the front desk what was on the brunch menu; they did not know. .

Extremely friendly staff. I was greeted with a smile every time. The room I stayed in was clean, had a sheik look and was comfortable. I got a tv, fridge, and a lot of space for the money I paid. I loved the location. It's in a nice, small, but quiet town with easy access to the gas station and freeway.

It's a bit on the older side so no complaints about that but there was a distinct smell around the office area.

Verry nice hotel, great location with a lot of accommodations. Don't let the price scare you, well worth it.

Woke up with a back ache, bed was not as comfortable as I would have expected. Access to wifi should be included, but you have to pay extra.

The attitude of the staff was wonderful. Above and beyond. It had a full service feel - staff only, not the facility, and certainly not the scary parking lot.

It simply was not as high end as I expected. I have had two kids attend college closeby, and I always dreamed of being able to afford staying at the Omni. We decided to splurge on our last night there after checking our of a rental house in the area. I guess I built it up in my head that it would be like a Four Seasons or something really nice, but it was no better than the Marriott or the New Haven Hotel which are half the price or less. Disappointing! I was totally unimpressed with the bedding especially, it was like a flash back to the 90's!

Clean room, plenty of towels, free breakfast, guest laundry

Not really near anything in particular, but access to highways was easy.

Great room , amenities and friendly staff

No

Great room, friendly people, happy hour with food, free breakfast...great deal!

comfortable bed and continental breakfast is satisfying

shower floor is slippery and the heating/cooling unit needs to be upgraded

Employee at desk very nice.

The heat didnt work. Pillows very used uncomfortable.

Clean, comfortable, affordable

Loud party, however we weren't bothered on 5th floor

the staff

the smelly room and wrinkled sheets like the sheets hadn't been changed I had to buy air freshener I would not go back even the furniture near the desk was worn and dirty

The hot tub was out of service and I was not advised upon checking in. They have a $100 non-refundable pet fee for the stay-event if it's only 1 night. Our bathtub was broken.

Pleasant staff - attentive!

Whirlpool would have been nice - something to pretty up the immediate pool area. But it was still OK.

Nothing! Rooms were dirty, moved twice and still the rooms were dirty. Sheets had blood stains tables weren't wiped, used paper toilets, garbage in ice bucket, beer can in garbage can, cleaning ladies do not clean and there supervisor does not care.

Dirty!!!! They told cleaning supervisor and she did not care! At restaraunt coffee cup had old coffee with milk stuck to bottom when i stired pieces of the old milk came out. Discusting never avain will i stay here. Treated different because i booked onli

The staff could not have been more accomodating - friendly, courteous and helpful. Excellent room service. Very good and comfortable accomodations.

near industrial area

Exceptional service by staff. Outstanding customer focus from every staff encounter.

None

excellent service every staff member there was professional rooms are very very clean pool was claimed hot tubs very clean very pleasant stay looking forward to going back again

Room was clean.

Kind of a rough area. People drinking in the parking lot. A lot of screaming and yelling in hallways at night.

The staff is always very friendly

The bathrooms have not been updated.

Good breakfast, clean rooms, friendly staff. Very good value.

Road noise on street side. Hot water shortage on first two mornings, corrected on third morning after I mentioned it to front desk.

Gym was nice hotel was clean

Some staff seemed a bit unhappy. The breakfast lady kept talking to herself about people not doing things her way on the food counter.

Very central location. Economic for families not spending much time in the room.

Maintenance never serviced the room. They only came in and added new towels on the shelves but did not remove the dirty linen or make the beds. We had to phone the desk on several occasions to ask for garbage bags. Front lobby smells old.

My stay was great every one was very helpful.

Staff was very friendly, front desk employees always greeted us when we walked through the lobby. Rooms were clean, food was great. Staff even bought my 3 year old niece ice cream.

Pool and hot tub were closed the whole time we were there. We were told it would only be down for a day but it never reopened. After a day of skiing in 15 degree weather all we wanted was to be able to enjoy the hot tub, unfortunately we never got to.

The room had a smell--stale? smoke? musty? The fan comes on in the bathroom when you turn on the light--and it's loud. The hotel was hard to find; out of the way.

Do not stay here if you are on business and need wifi. As a frequent business traveller this was about as bad as it gets.

Staff was very helpful and courteous. I had a very late check-in without any problems.

Loved the complimentary fruit and fruit infused water waiting for the tired traveler in the lobby!

Only thing negative and it's a big one is that they don't even free breakfast! I've stayed at many hotels and even the inexpensive hotels have free continental breakfast! This hotel should at least do that! they offer NOTHING not even coffee?

Clean well care for

Paking

It had a bad smell as you walked in. I choose a non smoking room. But, the hallways smell like a smoking section. The room size was ok!